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Microsoft 365 outage – Outlook not sending or receiving emails across three business accounts Copy title

I am experiencing significant Microsoft 365 connectivity issues affecting three separate business email accounts. Since 13 November 2026, Outlook has been failing to load, send or receive emails on both my laptop and mobile phone. I am also experiencing…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-12T22:47:01.21+00:00
Kristy Campbell 0 Reputation points
edited an answer 2026-11-13T14:54:37.82+00:00
Chris-D 2,625 Reputation points Independent Advisor
2 answers

Microsoft Clarity dashboard slow and failing to load

Hello, I recently installed Microsoft Clarity on my company’s website. The dashboards are great, but they are very slow to use, and I am unable to view the data I need because the pages keep loading indefinitely or fail altogether. I have tried on…

Microsoft Copilot | Other
asked 2026-11-11T16:46:02.3033333+00:00
guillaume boudreault 0 Reputation points
commented 2026-11-13T14:54:33.38+00:00
Vikki-T 14,290 Reputation points Microsoft External Staff Moderator
2 answers

Copilot link issue: First-attempt reference failure followed by successful resolution of the identical SharePoint source

Microsoft 365 Copilot intermittently fails to access a SharePoint file when the source is referenced in the initial prompt. If I submit the same file link again, without changing the URL, permissions, or prompt instructions, Copilot successfully accesses…

Microsoft Copilot | Other
asked 2026-11-11T17:20:00.8233333+00:00
Allison DeLuca 0 Reputation points
commented 2026-11-13T14:53:59.1733333+00:00
Vikki-T 14,290 Reputation points Microsoft External Staff Moderator
1 answer

Complaint against Microsoft and the Xbox?

I am having a serious problem accessing Microsoft/Xbox support because I receive a “Chat limit reached – Your account has reached the maximum number of chats allowed. You can start a new chat after Nov 14, 2026, 2:26 PM GMT” message, even though I have…

Windows for home | Windows 10 | Gaming
asked 2026-11-13T14:52:40.0266667+00:00
Jevgeni Polujanov 0 Reputation points
answered 2026-11-13T14:53:37.0233333+00:00

AI answer

1 answer

ACS Production – Email Delivery Delays and Backlog Processing During Microsoft 365 Outage

Due to outlook outage, we are experiencing issues while sending emails through azure communication service(email) We're still investigating the ACS Production email delivery delays. Could you please clarify the following with Microsoft? How is the ACS…

Azure Communication Services
Azure Communication Services

An Azure communication platform for deploying applications across devices and platforms.

1,838 questions
asked 2026-11-13T14:52:10.4533333+00:00
Ben Hmida, Syrine 0 Reputation points
answered 2026-11-13T14:53:27.3233333+00:00

AI answer

2 answers

I can't get into my Microsoft account to update payment and am locked out of my emails

I am locked out of my emails because I cannot get into my Microsoft account and would like to get help from a human

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-11T17:40:56.0133333+00:00
Marcella Sutton 0 Reputation points
commented 2026-11-13T14:53:20.61+00:00
Vikki-T 14,290 Reputation points Microsoft External Staff Moderator
3 answers

How to re-enable check boxes to select multiple emails for bulk actions?

I use Outlook (new). It seems with a recent update since yesterday, that the check boxes to select multiple emails is no longer appearing in either the app or browser. Is there a setting now where I can enable this? I use this feature daily to bulk move…

Outlook | Web | Outlook on the web for business | Email
asked 2026-10-13T12:50:23.1566667+00:00
answered 2026-11-13T14:53:14.8466667+00:00
crayonAssistant-6461 0 Reputation points
3 answers

How do I delete old credit cards from the payment options?

How do I delete old credit cards from the payment options? You will let me change dates and addresses, but not delete them?

Windows for home | Other | Licensing and activation
asked 2025-09-03T21:06:28.0766667+00:00
William McDonald 5 Reputation points
answered 2026-11-13T14:52:39.3533333+00:00
1 answer

Retake the exam that I took for the second time

Dear all, when can I retake the exam MB-310, if I took it today for the second time. I see possible offer on Nov. 23rd, but it is not 14 days after today. Thank you for clarification, Bretislav Krch

Community Center | Not monitored
asked 2026-11-13T14:30:38.66+00:00
Bretislav Krch 0 Reputation points
edited the question 2026-11-13T14:52:36.4933333+00:00
TP 165.6K Reputation points Volunteer Moderator
2 answers

Issue with Changing Primary Email Address

The email address I currently have as my primary is no longer available. I have tried switching to one of my alias email addresses and I get a message saying "Cannot update at this time". This is a reoccurring issue.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-12T20:45:33.9533333+00:00
CDL 38 0 Reputation points
answered 2026-11-13T14:52:31.5966667+00:00
Brian Tillman 28,220 Reputation points Independent Advisor
2 answers

Windows HDR Calibration Tool "the specified file could not be encrypted"

When pressing finish after calibrating a hdr profile using the windows hdr calibration tool I get a popup saying "Warning Success (0x80071770) The specified file could not be encrypted". I know it creates an icc profile in…

Windows for home | Windows 11 | Display and graphics
asked 2026-11-06T06:52:56.21+00:00
Eli Makrelli 5 Reputation points
answered 2026-11-13T14:51:44.8666667+00:00
Horace Wiggins 625 Reputation points
2 answers

Office 2016 OneDrive

I'm using the free 5 Gb OneDrive from when I purchased Office 2016. I've recently be unable to get to my old business spreadsheets I had stored there. What I've found so far is because I don't have the 365 Office I can't recover my OneDrive. Who can I…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-11-11T20:49:44.1733333+00:00
Randie Andrews 0 Reputation points
commented 2026-11-13T14:51:14.0133333+00:00
Vikki-T 14,290 Reputation points Microsoft External Staff Moderator
2 answers

Tax Residency Certificate

Hello, I would like to request a Tax Residency Certificate for Microsoft Ireland Operations Limited for the 2026 tax year.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-06-10T10:31:55.7266667+00:00
Aleksandra Minkiewicz 0 Reputation points
commented 2026-11-13T14:50:58.5166667+00:00
Katarina Radinoski 0 Reputation points
1 answer

Enviar correo

Hola, desde esta mañana no puedo enviar ni recibir correos. Mi cuenta tiene espacio de almacenamiento y estoy conectada a una red wifi que funciona. En Google aparece un problema con el servidor registrado el 12/11/26, me gustaría saber qué…

Outlook | Web | Outlook on the web for business | Email
asked 2026-11-13T08:06:35.38+00:00
carlota mateos 0 Reputation points
edited the question 2026-11-13T14:50:38.18+00:00
Nam-D 4,760 Reputation points Microsoft External Staff Moderator
4 answers

Microsoft 365 Family

I was notified by my AmExp Account that a charge was posted to my credit card in the amount of $141.88 on 11/22/2026. The MICROSOFT ONLINE STORE MSBILL.INFO billed me for the MS 365 Family, Transaction type: Subscription, on 10/22/2026 and used the email…

Microsoft 365 and Office | Other
asked 2026-11-11T18:52:37.02+00:00
Earl Hebert 0 Reputation points
answered 2026-11-13T14:50:35.07+00:00
Brian Tillman 28,220 Reputation points Independent Advisor
2 answers

M365 Developer Program sandbox tenant admin locked out by Conditional Access on first re-login after registration (error 53003)

Our M365 Developer Program sandbox tenant was registered today, and on the very first re-login attempt afterward, the admin account is blocked from signing in to any app -- including the "register security info" / MFA setup flow itself -- by…

Microsoft 365 and Office | Development | Microsoft 365 Developer Program
asked 2026-11-13T09:44:35.7+00:00
Glenn Bruggemann 0 Reputation points
edited an answer 2026-11-13T14:48:59.1766667+00:00
Kristen Tran 2,790 Reputation points Independent Advisor
3 answers

speaker connection not working

I've connected a speaker to my laptop to improve the sound quality with a jack to jack connection. but it is still playing through the laptop. I've also tried to connect the speaker via a USB connection, which also didn't work. any advice would be…

Windows for home | Windows 11 | Settings
asked 2026-11-13T14:15:53.0466667+00:00
Mr Alexander McMillan 0 Reputation points
answered 2026-11-13T14:48:56.6366667+00:00
David-M 128.7K Reputation points Independent Advisor
2 answers

Locked out of old account but have email and password, no longer have access to old email address

I need to speak to a live billing representative regarding an annual Microsoft 365 subscription. I know the email address and password associated with the subscription. I am being charged annually and need a refund. I can provide proof of payment and…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-11T21:24:29.7466667+00:00
Megan Tuck 0 Reputation points
commented 2026-11-13T14:48:56.0433333+00:00
Vikki-T 14,290 Reputation points Microsoft External Staff Moderator
0 answers

Assigned Access - Are standard accounts affected?

I'm a 3rd Line IT Technician within the education sector covering 40+ schools in the UK. We have recently began the move to Intune for our student devices (after a successful staff transition) and I'm currently trying to find a solution on how to…

Microsoft Security | Intune | Configuration
asked 2026-09-29T18:42:30.6466667+00:00
Sam Collins 0 Reputation points
commented 2026-11-13T14:48:28.0966667+00:00
Sam Collins 0 Reputation points
2 answers

How do I get the Outlook program on my laptop to connect to the Exchange server?

The Outlook program on my laptop shows as Disconnected but I have internet access. The Outlook program on my iphone however is connected and working!

Exchange | Exchange Server | Management
Exchange | Exchange Server | Management

The administration and maintenance of Microsoft Exchange Server to ensure secure, reliable, and efficient email and collaboration services across an organization.

8,184 questions
asked 2026-11-12T21:19:59.6566667+00:00
Jim Angus 0 Reputation points
edited an answer 2026-11-13T14:48:25.87+00:00
Chris-D 2,625 Reputation points Independent Advisor