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Incorrectly kid's account created

I entered the wrong DOB during Windows 11 setup, your account is incorrectly treated as a child account and the DOB fields are read-only even on the child-management page. I have used all helps available, but nothing works out.

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-10-19T14:55:19.1733333+00:00
Gaurav Choudhury 0 Reputation points
recommended 2026-10-28T15:35:33.9866667+00:00
Nathan Roberts (SN) 14,201 Reputation points Student Ambassador Volunteer Moderator
2 answers One of the answers was accepted by the question author.

HELP LOCATING ORGANIZATIONS USER ADMINISTRATION ACCOUNT

Great afternoon to you. My name is [Moderator note: Personally Identifiable Information removed], and I am the administrative manager for [Moderator note: Personally Identifiable Information removed]. We have been trying to migrate data from Dropbox to…

Microsoft 365 and Office | SharePoint | For business | Other
asked 2026-10-26T20:44:12.97+00:00
Eboni Cartwright 40 Reputation points
accepted 2026-10-28T15:34:17.43+00:00
Eboni Cartwright 40 Reputation points
1 answer One of the answers was accepted by the question author.

M365 Personal Subscription

I bought a new laptop with one month of O365 free. I also bought a 12 month M365 Person subscription. intention was to use the free month then apply the new code for the 12 months. However, I thought I would be notified when the free 1 month was…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-28T13:15:07.2266667+00:00
Stevie Hastie 20 Reputation points
commented 2026-10-28T15:24:32.1+00:00
Nathan Roberts (SN) 14,201 Reputation points Student Ambassador Volunteer Moderator
1 answer One of the answers was accepted by the question author.

Is this a legit email

I recently received this email supposedly from Microsoft Gloriana Pittman has added you as Co-owner to a flow Gloriana Pittman has added you as Co-owner to the Thanks for using Microsoft Office 365 Premium! Please review the attached renewal details for…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-28T14:30:53.7866667+00:00
Russ Walter 20 Reputation points
commented 2026-10-28T15:14:31.4033333+00:00
Russ Walter 20 Reputation points
3 answers One of the answers was accepted by the question author.

How is 2 TB of shared storage better than 1 TB per person for Microsoft 365 Family?

I received an email stating that Microsoft 365 Family cloud storage will change from 1 TB per person to 2 TB of shared storage: “More flexible cloud storage: Your cloud storage allowance will change from 1 TB per person to 2 TB of shared storage so…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-09T15:39:33.1166667+00:00
Darrin G. Labensky 185 Reputation points
edited a comment 2026-10-28T14:56:33.05+00:00
Stefan Blom 357.6K Reputation points MVP Volunteer Moderator
1 answer One of the answers was accepted by the question author.

How do I use find my computer

How do I find my computer from this app? It is registered.

Windows for home | Windows 10 | Security and privacy
asked 2026-06-13T00:41:52.62+00:00
Robert Liss 25 Reputation points
answered 2026-10-28T14:55:24.4966667+00:00
Damir Zerak 0 Reputation points
2 answers One of the answers was accepted by the question author.

Office 365 no longer works on my Mac.

I've had an Office 365 subscription for over 10 years. But, because I use High Sierra (I can't upgrade) none of my Office apps work anymore... That is, since yesterday. Can I download a standalone version of Office 2016 that is usable with High Sierra?

Microsoft 365 and Office | Word | Other | MacOS
asked 2026-10-28T12:35:37.7933333+00:00
Andriy Havryliv 20 Reputation points
commented 2026-10-28T14:47:02.9733333+00:00
Stefan Blom 357.6K Reputation points MVP Volunteer Moderator
1 answer One of the answers was accepted by the question author.

Outlook Folders

How do I get my Outlook folders and sub folders to appear in alphabetical order?

Outlook | Windows | New Outlook for Windows | For business
asked 2026-10-28T13:19:16.6433333+00:00
Kim Plummer 20 Reputation points
accepted 2026-10-28T14:29:03.9833333+00:00
Kim Plummer 20 Reputation points
1 answer One of the answers was accepted by the question author.

Urgent Request for Assistance Recovering My Microsoft Account

Dear Microsoft Support Team, I am writing to request your urgent assistance in recovering access to my Microsoft email account, Over the years, I have created several email accounts, some recently and others almost 26 years ago. Many of these accounts…

Outlook | Web | Outlook.com | Email
asked 2026-10-28T11:52:45.1266667+00:00
NN 20 Reputation points
accepted 2026-10-28T14:24:54.7033333+00:00
NN 20 Reputation points
5 answers One of the answers was accepted by the question author.

My laptop won't install Windows 10 Extended Security Updates

I am enrolled for the Windows 10 Extended Security Updates (ESU), which according to an email I received from Microsoft, would be extended through the 12th October 2027, and that no action was required on my part. Recently, a notification on my taskbar…

Windows for home | Windows 10 | Extended Security Update (ESU)
asked 2026-10-26T12:55:32.4533333+00:00
Adrian Holford 20 Reputation points
accepted 2026-10-28T13:17:12.6166667+00:00
Adrian Holford 20 Reputation points
1 answer One of the answers was accepted by the question author.

MLSA Progress Tracking: How to accurately monitor progress toward 1,000 completed modules?

How can I efficiently track my progress toward completing 1000 modules for the Microsoft Learn Student Ambassadors (MLSA) program? Is there an automated dashboard or tool to monitor this milestone instead of counting them manually in the Transcript?

Community Center | Not monitored
asked 2026-10-28T12:14:39.2666667+00:00
Thao Nguyen 40 Reputation points
edited the question 2026-10-28T13:04:55.67+00:00
Gérard Oomens 133.7K Reputation points Volunteer Moderator
1 answer One of the answers was accepted by the question author.

My Microsoft account has been hacked and the email has been changed

I am currently on a secondary account to ask this question but as a quick run down, my primary microsoft account has been hacked and the email and password has been changed and whenever I try and login with my email that I know is 100% correct it says…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-10-26T11:52:47.6166667+00:00
Sam Wibaux 20 Reputation points
accepted 2026-10-28T12:28:40.09+00:00
Sam Wibaux 20 Reputation points
3 answers

Continue to use MS Office 2021

I want to continue to use MS Office 2021. I cannot find an option to do that. I do not want MS 365. How do I do this. Right now I'm blocked from using Word.

Microsoft 365 and Office | Word | For home | MacOS
asked 2026-10-23T00:31:30.49+00:00
Carolyn Schuk 10 Reputation points
commented 2026-10-28T12:17:59.88+00:00
Stefan Blom 357.6K Reputation points MVP Volunteer Moderator
2 answers One of the answers was accepted by the question author.

Sign in request on Authenticator app

Getting Sign in request on my authenticator app. But I have not initiated it. I am denying the requests. When I go in recent login history not seeing any unsuccessful login attempts. Getting these request 3 to 4 times a day getting annoying. I have…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-10-27T01:29:21.9366667+00:00
Hdav 20 Reputation points
answered 2026-10-28T12:14:55.3+00:00
Hornblower409 18,970 Reputation points
1 answer

Unable to access Microsoft Credentials Support to change legal name for booked exam

Hello Microsoft Support, I have already registered for a Microsoft Certification exam and need to correct my legal name so that it exactly matches my government-issued ID. When I try to contact Microsoft Credentials Support, the link always redirects me…

Community Center | Not monitored
asked 2026-08-11T20:28:16.41+00:00
Kalparatna Bhausaheb Mahajan 5 Reputation points
recommended 2026-10-28T11:29:01.5266667+00:00
JuliaMarvin 24,175 Reputation points Volunteer Moderator
1 answer One of the answers was accepted by the question author.

2 subscriptions by accident

I accidently am running 2 office 365 subscriptions (classic and family) with 2 different emails. How do I cancel classic without losing any stored data or emails

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-10-28T09:07:48.79+00:00
Fran Stoner 20 Reputation points
commented 2026-10-28T10:49:59.9533333+00:00
Fran Stoner 20 Reputation points
3 answers

Azure for Students - Unable to verify because my college does not provide student email addresses

I am a full-time student from JAT Arts, Science and Commerce College for Women, Malegaon, Maharashtra, India. I am trying to register for Azure for Students. During academic verification, I am asked to provide a school-issued email address. However, my…

Azure Advisor
Azure Advisor

An Azure personalized recommendation engine that helps users follow best practices to optimize Azure deployments.

792 questions
asked 2026-06-23T07:27:01.7633333+00:00
Tahoora 0 Reputation points
recommended 2026-10-28T10:35:11.26+00:00
Nathan Roberts (SN) 14,201 Reputation points Student Ambassador Volunteer Moderator
1 answer One of the answers was accepted by the question author.

Copilot limits

If I open Copilot from within Word or Excel, I get an error saying I'm out of units or credits. However, if I open Copilot from outside OFFICE I don't get that error and can use Copilot as much as I need.

Microsoft 365 and Office | Development | Other
asked 2026-07-19T22:06:10.0066667+00:00
Wayne La Borde 60 Reputation points
commented 2026-10-28T10:17:16.74+00:00
David Verman 0 Reputation points
1 answer One of the answers was accepted by the question author.

Unable to fix Microsoft 365 word for Mac

I spent 4 days trouble shooting, talking to bots, unable to contact by phone or any other support from a real person. I had to re-purchase office personal through always helpful Apple yesterday. This is because I had urgent work to complete and could see…

Microsoft 365 and Office | Word | For home | MacOS
asked 2026-10-27T12:59:36.39+00:00
Laraine Goddard 20 Reputation points
commented 2026-10-28T09:59:36.8133333+00:00
Stefan Blom 357.6K Reputation points MVP Volunteer Moderator
2 answers

How do you enlarge text font in the Windows tabs at top of screen?

I know how to enlarge the text font of apps, etc but would like to know if the font of the tabs at the top of the screen in Windows and the favorites bar can be enlarged? And if so, how can it be done?

Windows for home | Windows 11 | Display and graphics
asked 2026-10-27T15:20:23.48+00:00
Sammy Hunt 0 Reputation points
commented 2026-10-28T09:34:41.24+00:00
Vikki-T 14,115 Reputation points Microsoft External Staff Moderator