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Installed Microsft 365 but can't find icons on desktop to open Word function.

I purchased Microsoft 365 today and successfully downloaded it on my Mac, but I don't what the next step is so I have icons on my desktop to open as needed. My old Word icon won't let me manage my documents anymore.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-10-23T15:39:18.2266667+00:00
Brian Gould 0 Reputation points
answered 2026-10-23T15:39:49.1166667+00:00

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1 answer

How to obtain SQL Server 2016 Patches after subscribing for ESU

We purchased Extended Support for SQL Server 2016. How would I go about getting the updates for SQL Server? We have an on-prem environment. Is there a specific site that I go to download the patches?

SQL Server | Other
SQL Server | Other

Additional SQL Server features and topics not covered by specific categories

14,660 questions
asked 2026-10-23T15:16:49.85+00:00
Michael Palma 0 Reputation points
answered 2026-10-23T15:17:27.3233333+00:00

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1 answer

Refund for duplicate charges

Hello, I would like to request a review and possible refund for duplicate Microsoft 365 Personal subscription payments. I was paying USD 8.49 monthly directly to Microsoft while also having an annual Microsoft 365 Personal subscription purchased through…

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-10-23T15:04:13.75+00:00
Nicole Yuja 0 Reputation points
answered 2026-10-23T15:04:45.6933333+00:00

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1 answer

I believe I have 2 different accounts. One renewed in August and now another renewal today

I must have two different accounts. We used to have a business that may be associated with our personal account - need verification as one was renewed in August and one today.

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-10-23T14:57:31.6866667+00:00
Darlene Kriewald 0 Reputation points
answered 2026-10-23T14:58:10+00:00

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1 answer

Charged twice for the same subscription

I have been charged twice for the 365. Yesterday I renewed my subscription & was charged twice for it. Please refund one of the charges? thank you. Cathy Cleveland

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-03-05T23:27:48.19+00:00
Cathy Cleveland 10 Reputation points
commented 2026-10-23T14:39:34.47+00:00
Gyalsang Sherpa 0 Reputation points
1 answer

Minecraft dissapeared

I bought the game Minecraft in August after cancelling my Game Pass subscription, the transaction was complete and I was able to play the game as normal and expected. Now, months later, I open up my Minecraft launcher on my PC to find that Minecraft was…

Windows for home | Windows 10 | Gaming
asked 2026-10-23T14:32:08.5+00:00
Ambrosia 0 Reputation points
answered 2026-10-23T14:33:45.61+00:00

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MS Graph “Subscription Permissions” for the supported resource ‘todoTask’ – To what extent are “Application Permissions” and “Delegated Permissions” supported (current status: “Permissions supported vs. not supported”)?

When attempting to synchronize “todoTask” from SAP Sales Cloud to MS Outlook using “Subscription” in combination with “Application Permission”, we did not receive any “Notifications”. As a result, task synchronization could not be performed (task was…

Microsoft Security | Microsoft Graph
asked 2026-10-23T14:18:39.73+00:00
FrankDller-7292 0 Reputation points
answered 2026-10-23T14:18:59.3133333+00:00

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malware: file: C:\$Recycle.Bin\S-1-5-21-1269252503-717742647-843272679-1001\$R3USNBP.exe

Oulook attacked by a virus and I do not know what to do. need to talk with a person for a dialog. HELP!!

Microsoft Security | Microsoft Defender | Other
asked 2026-10-23T13:59:36.66+00:00
steve miller 0 Reputation points
answered 2026-10-23T14:00:19.5766667+00:00

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1 answer

Azure Document Intelligence capabilities

Does Azure Document Intelligence allow you to compare the data extracted with either prebuilt models or custom models?

Azure Document Intelligence in Foundry Tools
asked 2026-10-23T13:54:10.3833333+00:00
Megan Leverock 0 Reputation points
answered 2026-10-23T13:54:48.69+00:00

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1 answer

Best Practices for Configuring Azure Application Gateway WAF for a Legacy Oracle Agile PLM Java/WebLogic Application

Hello Azure Community, We have recently deployed Azure Application Gateway WAF v2 in front of our legacy Oracle Agile PLM application (Java/WebLogic-based). The Application Gateway is working correctly from a reverse proxy and application connectivity…

Azure Web Application Firewall
asked 2026-10-23T13:53:14.9866667+00:00
Zahan Khurram 0 Reputation points
answered 2026-10-23T13:54:19.9566667+00:00

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1 answer

Cant get to human agent

Cant get to human agent and filters preventing me from describing my issue here.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-23T13:52:24.65+00:00
craig ginsberg 0 Reputation points
answered 2026-10-23T13:52:39.6266667+00:00

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1 answer

identity validation

Hello, I have an issue and I want to know if the procedure is what I am failing with, the verification sends the email and then also the system has the action required. The answer I am needing is at this point is how to proceed with email, so I don't…

Microsoft Security | Microsoft Authenticator
asked 2026-10-23T13:15:19.3033333+00:00
paul douglas 0 Reputation points
answered 2026-10-23T13:16:01.5366667+00:00

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1 answer

AZ-900 registration blocked — “An input field is invalid” on Transfer to Pearson VUE page

My AZ-900 registration is blocked on Microsoft’s ‘Transfer to Pearson VUE’ form with ‘An input field is invalid.’ This happens on multiple browsers and computers. Can you check whether my Microsoft candidate profile is linked correctly and whether you…

Community Center | Not monitored
asked 2026-10-23T13:12:06.4766667+00:00
Jimmy Shaw 0 Reputation points
edited the question 2026-10-23T13:13:55.02+00:00
Caozhi Li 7,460 Reputation points Volunteer Moderator
1 answer

i forgot my password

i forgot my password and when i send the code it does not get to my email i have done this many many times and i even tryed the restore option but i still dont get a email can somebody help me ?

Microsoft Security | Microsoft Authenticator
asked 2026-10-23T12:05:32.1+00:00
Fedde Schepers 0 Reputation points
answered 2026-10-23T12:06:07.2966667+00:00

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1 answer

I think someone else is using my Microsoft account

my account got hacked by using a 6 digit verification code im wondering how i can get it back

Microsoft Security | Microsoft Authenticator
asked 2026-08-13T21:57:23.78+00:00
Isse Uj 0 Reputation points
edited a comment 2026-10-23T11:54:28.6733333+00:00
Zion Sumbilla 0 Reputation points
1 answer

not able to create teams profiles

I wanted to create a new account on my personal PC, as a login is required for the Teams app. I either misunderstood the "prove you're not a robot" verification (the "press and hold" step), or it didn't work correctly on my PC

Microsoft Teams
Microsoft Teams

A collaboration and communication platform that brings together chat, video meetings, file sharing, and app integration, enabling teams to work together effectively from anywhere, in real time.

19 questions
asked 2026-10-23T11:38:20.9966667+00:00
Apurva Pandit 0 Reputation points
answered 2026-10-23T11:39:11.19+00:00

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1 answer

MFA authentication loop

Hi, I was having trouble logging in on my phone and, in the heat of the moment, removed my account from the Microsoft Authenticator app (yes, I’m an idiot!). So now I’ve managed to lock myself into an authentication loop. Would you be able to reset the…

Microsoft Security | Microsoft Authenticator
asked 2026-10-23T11:25:31.67+00:00
Andreas Søndberg 0 Reputation points
commented 2026-10-23T11:29:00.18+00:00
Andreas Søndberg 0 Reputation points
1 answer

failed artifact signing requests docs but has no upload button

I'm trying to get my account verified for artifact signing, It says the validation failed and ask and asks for "Copy of original paid domain registration receipt from the registrar that includes the domain name, the owner of the domain, the date it…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,815 questions
asked 2026-10-23T11:22:23.31+00:00
Jeremy S 0 Reputation points
answered 2026-10-23T11:23:24.89+00:00

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1 answer

I can't tell if my account security is breached

Yesterday, I received an unexpected Single Use Code email from ******@accountprotection.microsoft.com. I promptly logged in, changed my password, enabled 2-factor authentication, added my account to my authenticator. 3 hours later I received another…

Microsoft Security | Microsoft Authenticator
asked 2026-10-23T11:14:15.6+00:00
Donald Reichler 0 Reputation points
answered 2026-10-23T11:14:37.1233333+00:00

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1 answer

Azure VPN Client fails to connect from home but works from the IBM office

Hello everyone, I'm having an issue with the Azure VPN Client and would appreciate any help. I'm using Azure VPN Client on Windows 11 to connect to the customer's VPN in Italy. The connection fails when I'm working from home, but it works successfully…

Azure VPN Gateway
Azure VPN Gateway

An Azure service that enables the connection of on-premises networks to Azure through site-to-site virtual private networks.

2,202 questions
asked 2026-10-23T11:11:54.2733333+00:00
Ahmed Zarad 0 Reputation points
answered 2026-10-23T11:13:05.0666667+00:00

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