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cant login to my account it says we are having trouble verifiying your account

cant login to my account it says we are having trouble verifiying your account

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-20T12:10:47.86+00:00
Dumisa Future Gaqa 0 Reputation points
edited the question 2026-09-20T20:15:08.57+00:00
Gérard Oomens 131.6K Reputation points Volunteer Moderator
1 answer

When I try to fix bitlocker it says it can't connect to wifi and when I type in the correct wifi password it says it is wrong

I really don't want to spend lots of money to fix it and it's been like this for months

Windows for home | Windows 11 | Performance and system failures
asked 2026-09-20T20:11:15.1733333+00:00
Lena Koppmann 0 Reputation points
answered 2026-09-20T20:11:33.19+00:00

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1 answer

powercfg /batteryreport - report file not being generated

Using the following command: PS C:\Users\masli> powercfg /batteryreport /output "C:\battery_report.html" Battery life report saved to file path C:\battery_report.html. The report appears to be generated (?) but the report cannot be found in…

Windows for home | Windows 11 | Performance and system failures
asked 2026-09-20T20:08:53.2733333+00:00
Mark Slivka 0 Reputation points
answered 2026-09-20T20:09:06.8033333+00:00

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Micrososft 365 added to wrong account

I have purchased a new microsoft 365 package from amazon but believe I have linked it to the wrong email/account.I am unable to download and open word documents and that email address is showing on my one drive,how do I correct this ?

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-09-20T19:33:23.3133333+00:00
Corrine Cobb 0 Reputation points
commented 2026-09-20T20:08:22.3166667+00:00
John Jefferson Doyon 87,640 Reputation points Independent Advisor
1 answer

Missing Microsoft SC - 900 Certificate

I recently passed the Microsoft SC-900 (Microsoft Security, Compliance, and Identity Fundamentals) exam, and I received the exam pass/congratulations email. However, my SC-900 certification is not showing in my Microsoft Learn profile under…

Microsoft Security | Intune | Compliance
asked 2026-09-20T20:05:55.0933333+00:00
Princy Jaiswal 0 Reputation points
answered 2026-09-20T20:06:12.6966667+00:00

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1 answer

externl drives are not recognized

External drives that were recognized are not recognized now.

Windows for home | Windows 11 | Files, folders, and storage
asked 2026-09-20T16:37:15.89+00:00
Michael Havice 0 Reputation points
edited the question 2026-09-20T20:03:12.2933333+00:00
Gérard Oomens 131.6K Reputation points Volunteer Moderator
1 answer

I have paid for my subscription, but its not reflecting and it has been a few days. The money lef

I have paid for my subscription, but its not reflecting that my subscription has been paid and it has been a few days. The money left my account and it was referenced that it has gone to Microsoft ISO Milnerton but I have received no confirmation that…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-09-20T18:22:38.8966667+00:00
Janu Grimbeek 0 Reputation points
edited the question 2026-09-20T19:55:43.7666667+00:00
Gérard Oomens 131.6K Reputation points Volunteer Moderator
1 answer

How do I get access into an old email address that I don't know the password to?

I'm trying to get into an old account that has a recurring Microsoft 365 payment coming out of it. I no longer can recover it with the email (as i can't get into it) or the phone number as mine has changed. My bank won't cancel the charge because it is a…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-20T18:47:51.36+00:00
JP 0 Reputation points
edited the question 2026-09-20T19:53:15.6233333+00:00
Gérard Oomens 131.6K Reputation points Volunteer Moderator
1 answer

I can't add an email account to Outlook

I can't add an email account to Outlook 365. My emails are hosted by Zoho Mail. The webmail works. I have generated an app-specific password but it doesn't work.

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-09-20T19:30:26.28+00:00
Richard Lewis 0 Reputation points
answered 2026-09-20T19:30:40.8+00:00

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Can't update Visual Studio Professional offline layout

I've been dealing with this problem for months now, and I'm not sure what else can be done. Based on the documentation provided to me by an admin who successfully did this on another offline network, the only thing I should have to do is get the latest…

Developer technologies | Visual Studio | Other
Developer technologies | Visual Studio | Other

A family of Microsoft suites of integrated development tools for building applications for Windows, the web, mobile devices and many other platforms. Miscellaneous topics that do not fit into specific categories.

5,839 questions
asked 2026-09-20T19:14:46.57+00:00
Washington, Candace N 40 Reputation points
answered 2026-09-20T19:15:11.41+00:00

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1 answer

One drive deleted files?

I previously turned off all options for onedrive to back up my computer. I did not want my computer to be connected to the cloud. Well apparently when windows updates (Also without me asking, which results in my entire computer closing all windows I had…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-09-20T18:51:06.03+00:00
Melody Lopack 0 Reputation points
answered 2026-09-20T18:51:24.4966667+00:00

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1 answer

Email not getting password reset code from ebay.

Hello, I trying to reset my ebay password, but for some reason the code is not getting through to my email. Can you check what is going on?

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-09-20T18:45:00.0333333+00:00
Ou Saelee 0 Reputation points
answered 2026-09-20T18:45:12.25+00:00

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I used the sign in helper and haven't heard back from Microsoft

My machine updated and after the update the sign-in would not recognize my password. I used the sign-in helper on Friday and have not heard anything from Microsoft about recovering my password.

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-20T18:39:08.8333333+00:00
Chris Allen 0 Reputation points
answered 2026-09-20T18:39:21.2866667+00:00

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1 answer

How do I continue with trying to get my account back?

the most frustrating thing about this experience is knowing so many others have had the same issues as me, we've had a awkward laugh about it. Then there is no hope given. I have submitted the account forms to recovery, I have submitted forms towards…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-20T18:38:06.77+00:00
Ella Y 0 Reputation points
answered 2026-09-20T18:38:26.7133333+00:00

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1 answer

Account Recovery, Chat with live agent

I am trying to recover my main microsft account that has been hacked. I am unable to reset password due to the hacker changing recovery email and codes. I have a couple games linked to my Xbox PC that I would love to play again but I am unable to due to…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-20T18:35:39.38+00:00
Albert Lluis 0 Reputation points
answered 2026-09-20T18:35:55.42+00:00

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1 answer

Hello. For some reason I keep getting this mesYou're previewing a catalog item that you're not eligible to redeem due to region or other restrictions.) I have been getting Amazon gift cards for a few years now.

Hello. For some reason I keep getting this message. (You're previewing a catalog item that you're not eligible to redeem due to region or other restrictions.) I have been getting this item for a few years. Please bring it back ty.

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

8,366 questions
asked 2026-09-20T17:32:04.77+00:00
Debra Dewiel 0 Reputation points
answered 2026-09-20T17:32:20.41+00:00

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1 answer

Account Hacked

My username no longer works to log in. It wants to send a code to an unknown email address. How to get access back?

Windows for home | Windows 11 | Security and privacy
asked 2026-09-20T16:52:20.04+00:00
Michelle Kelly 0 Reputation points
commented 2026-09-20T17:30:42.6933333+00:00
John Jefferson Doyon 87,640 Reputation points Independent Advisor
1 answer

Account Name Correction Request - Microsoft Learn Profile

Dear Microsoft Learn Support Team, I am writing to request a correction to the name on my Microsoft Learn profile. My account currently displays "Lucas H Brito," but my legal name is "Lucas Henrique de Brito." This name correction is…

Community Center | Not monitored
asked 2026-09-20T15:48:55.72+00:00
Lucas Brito 0 Reputation points
edited the question 2026-09-20T16:31:35.4033333+00:00
JuliaMarvin 22,710 Reputation points Volunteer Moderator
1 answer

Hacked account

Hi, someone changed my gmail that was linked to my different microsoft account so now when i try to log in it says that account doesnt exist, ******@gmail.com was mine gmail adress before someone changed it. I created the account on Jan 11, 2026, at…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-19T18:33:17.33+00:00
Jan Sel 0 Reputation points
commented 2026-09-20T16:28:54.41+00:00
Jan Sel 0 Reputation points
1 answer

can't add Authenticator

Can't add Authenticator to my new cell phone, because it wants me to use Authenticator to authenticate, which I can't do because it is not installe.

Microsoft Security | Microsoft Authenticator
asked 2026-09-20T16:21:10.63+00:00
Tim Steinwand 0 Reputation points
answered 2026-09-20T16:21:25.8533333+00:00

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