Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
3,056 questions
2 answers
need to install ms office onto a new macbook
The original MacBook which had ms office 2024 was damaged and cannot be used how can I install that ms office into a new MacBook?
Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked
2026-11-06T21:24:26.9933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 94%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHA%3C/text%3E%3C/svg%3E)
Hayashibara, Alvin
0
Reputation points
answered
2026-11-07T06:05:56.43+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
Vikki-T
13,480
Reputation points Microsoft External Staff
Moderator
1 answer
Battery of laptop suddenly not charging
I have a Lenovo Ideapad Slim 5 of 2025 vintage. It has worked perfectly until now. The battery status shows 0 charge and indicates charging is happening, however the charge status does not change after many hours of apparent charging. Consequently it…
Windows for home | Windows 11 | Sleep and Power on, off
2,212 questions
asked
2026-11-07T04:09:41.7133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 66%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKD%3C/text%3E%3C/svg%3E)
Kevin Durkan
0
Reputation points
commented
2026-11-07T06:05:43.41+00:00
EmilyS726
278.3K
Reputation points
Independent Advisor
2 answers
Error in logging in in my Surface pro
Hi Can you please help me solve the problem. I cant log in because the system fails to upload.
Surface | Surface Pro | Install and update
3,422 questions
asked
2026-11-06T21:08:54.4133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 0%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETA%3C/text%3E%3C/svg%3E)
Turki Ali Omar
0
Reputation points
answered
2026-11-07T06:04:06.1833333+00:00
Vikki-T
13,480
Reputation points Microsoft External Staff
Moderator
2 answers
my outlook is deemed unlicenced despite having a current subscription
went to log in and the outlook states i am using an unlicenced product. I have a current subscription . i can not reply or forward any emails. If i install a new version will it override my existing emails and will they all be lost ?
Outlook | Windows | Classic Outlook for Windows | For home
Outlook | Windows | Classic Outlook for Windows | For home
Using Classic Outlook on Windows for personal email, calendar, and contact management
33,092 questions
asked
2026-11-06T21:10:42.8133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 19%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDB%3C/text%3E%3C/svg%3E)
Diana Buzzo
0
Reputation points
answered
2026-11-07T06:02:18.0866667+00:00
Vikki-T
13,480
Reputation points Microsoft External Staff
Moderator
2 answers
How do I fix TrojanDownloader:JS/FakeUpdates.D?
Defender Scan says I had an TrojanDownloader:JS/FakeUpdates.D infection.
Microsoft Security | Microsoft Defender | Other
Microsoft Security | Microsoft Defender | Other
Additional Microsoft Defender tools and services that provide security across various platforms and environments
838 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 5%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETC%3C/text%3E%3C/svg%3E)
2 answers
Surface boot error
I was working on my surface book 2pro and all of the sudden requested a restart for update and then it reopened and I got an a blue screen where I should write the recovery key and kept me in a loop until now I have a blue screen where it says we…
Surface | Surface Book | Performance and maintenance
411 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 83%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
2 answers
outlook mail keep asking to verify being an human and 6 digit code
as title said despite i have 2 step verification disabled , everytime i login to outlook mail on browser with correct details it ask me to confirm being an human and send code on phone number , i would like to not have to do it everytime since as said…
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
11,546 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 63%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK4%3C/text%3E%3C/svg%3E)
2 answers
Can't reinstall pdfX
Hi, On 31st DECEMBER 2022, I purchased Microsoft Store - Adobe PDFx - Editor & Reader and paid the amount of €49.99. The invoice number edited by Microsoft Store is [PII Removed] The invoice doesn't show any product key number and now Adobe is…
Windows for home | Windows 11 | Microsoft Store
3,433 questions
asked
2026-11-07T01:18:00.0066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 21%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAC%3C/text%3E%3C/svg%3E)
Anne-Cath Lallemand
0
Reputation points
answered
2026-11-07T05:46:59.72+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 72%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHV%3C/text%3E%3C/svg%3E)
Hendrix-V
20,790
Reputation points Microsoft External Staff
Moderator
2 answers
Can't Sign In Into Computer After Disabling Sign In Using Windows Hello PIN
Hello.. So i'm trying to disable the sign in to windows using "insert pin" method by disabling it from the settings. After i'm restart my computer, it still ask me to input the password. I'm trying to input my previous PIN before i'm disabling…
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-06-04T14:44:51.7166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 91%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFA%3C/text%3E%3C/svg%3E)
Firdaus Al Kindi
0
Reputation points
commented
2026-11-07T05:37:21.17+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 22%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
JuliaMarvin
23,890
Reputation points
Volunteer Moderator
1 answer
Issue with daily chat limit reset / Unexpected limit error on Microsoft Copilot
I am encountering the message "You've used your daily chat limit. Please try again later." prematurely. The prompt limit is triggering after only a few brief interactions, and the counter does not appear to reset properly. Could you please…
Microsoft Copilot | Microsoft 365 Copilot | Development
Microsoft Copilot | Microsoft 365 Copilot | Development
Building and customizing solutions using Microsoft 365 Copilot APIs and tools
1,856 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 80%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EP%3C/text%3E%3C/svg%3E)
3 answers
I could not active my word
I tried a lot of times, but I could not active my word
Microsoft 365 and Office | Word | For home | Windows
Microsoft 365 and Office | Word | For home | Windows
A family of Microsoft word processing software products for creating web, email, and print documents.
63,026 questions
asked
2026-11-07T04:52:26.6433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 4%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EXZ%3C/text%3E%3C/svg%3E)
Xuan Zhu
0
Reputation points
answered
2026-11-07T05:32:47.82+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 70%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EE%3C/text%3E%3C/svg%3E)
Estrella721
47,660
Reputation points
Independent Advisor
1 answer
I'm being denied access to the Log Analytics Demo environment all of a sudden after having access. How to fix?
I want to connect to the Log Analytics Demo environment which I previously had access to for learning KQL log queries for my new job. All of a sudden I'm getting an error preventing me from accessing the demo environment. I'm not sure what I've done…
Azure Monitor
Azure Monitor
An Azure service that is used to collect, analyze, and act on telemetry data from Azure and on-premises environments.
4,033 questions
asked
2024-12-18T15:09:07.01+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 1%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EZ%3C/text%3E%3C/svg%3E)
ZeeshMyBoy
5
Reputation points
commented
2026-11-07T05:29:23.1533333+00:00
JuliaMarvin
23,890
Reputation points
Volunteer Moderator
3 answers
How to scan a document
I would like to scan a document and email it. How do I do that?
Windows for home | Windows 11 | Apps
2,471 questions
asked
2026-03-30T16:00:06.4966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 4%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAB%3C/text%3E%3C/svg%3E)
Alan Begbie
0
Reputation points
answered
2026-11-07T05:26:32.9566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 40%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERL%3C/text%3E%3C/svg%3E)
ROBBIE LENOX
0
Reputation points
2 answers
Microsoft Data Protection Closed MFA Recovery Case - Three Entra Tenants Locked Out
I am requesting assistance with escalating a Microsoft Entra ID tenant recovery issue after Microsoft 365 Data Protection closed my existing support case without resolving the problem. I am the legitimate owner and administrator of three separate…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
31,461 questions
asked
2026-11-06T01:20:25.88+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 21%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAW%3C/text%3E%3C/svg%3E)
Andrew Welch
0
Reputation points
answered
2026-11-07T05:23:28.4433333+00:00
Abdul Waqas
345
Reputation points
2 answers
how to uninstall office product key from my account?
i redeemed it using https://setup.office.com/redeem/enter-key?source=harmony
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
26,737 questions
asked
2026-06-05T10:31:17.0933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 50%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EYH%3C/text%3E%3C/svg%3E)
yahya hisham
0
Reputation points
commented
2026-11-07T05:23:04.39+00:00
JuliaMarvin
23,890
Reputation points
Volunteer Moderator
1 answer
Can't find my contacts in outlook
Have both new outlook and classic. Contacts not in either.
Windows for home | Windows 11 | Performance and system failures
32,745 questions
asked
2025-11-04T18:32:56.3166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 57.00000000000001%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJI%3C/text%3E%3C/svg%3E)
Judith IDE
0
Reputation points
commented
2026-11-07T05:19:25.79+00:00
JuliaMarvin
23,890
Reputation points
Volunteer Moderator
2 answers
I want to remove family safety from my PC
I am unable to update my PC antivirus software as i get the "microsoft family safety" webpage open saying i need to ask permission. When i click on that link it says a fault. I have gone to the family settings page but am unable to delete it or…
Windows for home | Windows 11 | Family and online safety
917 questions
asked
2026-06-18T19:04:26.53+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 22%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EML%3C/text%3E%3C/svg%3E)
Mark Lucas
5
Reputation points
commented
2026-11-07T05:12:23.9566667+00:00
JuliaMarvin
23,890
Reputation points
Volunteer Moderator
2 answers
Microsoft Sentinel: Data Lake Onboarding Not Offered in Tenant — No UI or Resources Appearing
Problem description I am trying to onboard the Microsoft Sentinel data lake for my tenant, but I am not seeing the onboarding options or UI in the Microsoft Defender portal. Instead, only SIEM workspaces and UEBA are visible, and no data lake tab or…
Microsoft Security | Microsoft Sentinel
Microsoft Security | Microsoft Sentinel
A cloud-native SIEM solution that provides intelligent security analytics and threat detection across systems
1,477 questions
asked
2026-11-07T03:34:37.0233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 88%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED6%3C/text%3E%3C/svg%3E)
David-6228
0
Reputation points
answered
2026-11-07T05:07:10.2766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 70%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECC%3C/text%3E%3C/svg%3E)
Christopher C
0
Reputation points
1 answer
PVR Gift Card not showing in Microsoft Rewards India
Hello, I am based in India and usually redeem the ₹500 PVR Cinemas gift card from Microsoft Rewards. Recently, I noticed that the PVR gift card option is no longer visible in the Rewards catalog. I have collected points with a lot of effort over many…
Bing | Microsoft Rewards
Bing | Microsoft Rewards
A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.
8,683 questions
asked
2026-08-03T12:11:36.25+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 8%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAR%3C/text%3E%3C/svg%3E)
Anuparnit Rohini
35
Reputation points
commented
2026-11-07T05:05:15.7733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 84%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
Dev
0
Reputation points
1 answer
Unable to Create Microsoft Account on iPhone 6s Plus – Verification Error
Dear Microsoft Support Team, I am experiencing an issue when trying to create a new Microsoft account on my iPhone 6s Plus running iOS 15.8.8. Here are the details of the issue: Device: iPhone 6s Plus Operating System: iOS 15.8.8 Browsers tested:…
Microsoft Edge | Profile, sync, and sign in | iOS
Microsoft Edge | Profile, sync, and sign in | iOS
Managing profiles, sync settings, and sign-in options in Edge on iOS
105 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 53%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETT%3C/text%3E%3C/svg%3E)