6,171 questions
6,171 questions with Windows for home | Windows 10 | Windows Hello, lock screen and sign-in tags
1 answer
Cannot sign in because windows is insisting on setting up a PIN but 30 day wait to reset security info.
Situation:- Updated my sons PC to new hardware and moved the boot drive across. Started ok but on logging in it stated "must reset up pin". Went to do this but recovery email address was incorrect (old address we no longer have access to). …
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 34%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
4 answers
enable windows hello PIN when grayed out
I want to enable (remove) Hello PIN sign-in feature. There is a button that says "remove this sign-in option" but it's grayed out.
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-10-07T14:16:54.9866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 22%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAC%3C/text%3E%3C/svg%3E)
Angie Cowey
0
Reputation points
commented
2026-10-07T15:11:36.65+00:00
EmilyS726
271.4K
Reputation points
Independent Advisor
1 answer
beleh ol ramz kif pol gom kardam bad npam ramz gushio dastekari kardam onam az yadam raft
Hello, my dear, I have been fluttering like a feathered hen for three days now. I don't know. I installed Trust Wallet three or four years ago. I wrote down the password at that time, but since I used it with my fingerprint, I don't know what I did with…
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-10-07T12:42:07.0866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 97%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
mahdi sharifngad
0
Reputation points
answered
2026-10-07T12:49:15.3233333+00:00
mahdi sharifngad
0
Reputation points
1 answer
Why does it not sign me into Office apps after prompting me to sign in through windows hello and entering a PIN, which i do but it brings up error
Why does it not sign me into Office apps after prompting me to sign in through windows hello and entering a PIN, which i do but it brings up error
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-09-30T19:43:51.9633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 67%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBP%3C/text%3E%3C/svg%3E)
breejesh patel
0
Reputation points
commented
2026-10-07T06:50:49.6966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 82%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEN%3C/text%3E%3C/svg%3E)
Emma1-N
13,430
Reputation points Microsoft External Staff
Moderator
2 answers
Disable Hello PIN
Whichever medium (Copilot or remote tech support). With Copilot several hours during the last Three Days, this AI is Stupid, as for remote tech support, out of 2 sessions today, neither tech assoc. sent the session recover info., each made a change(s),…
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-10-04T01:37:07.0833333+00:00
Kevin M. Wilson
0
Reputation points
commented
2026-10-07T04:21:03.8566667+00:00
EmilyS726
271.4K
Reputation points
Independent Advisor
2 answers
I can’t sign
I tried every trick and does not work - I forgot my pin does not take letter so void
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-10-07T01:20:30.77+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 16%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDL%3C/text%3E%3C/svg%3E)
Damaris Lopez Connors
0
Reputation points
answered
2026-10-07T03:11:19.0433333+00:00
GsN5034 - IA
78,255
Reputation points
Independent Advisor
1 answer
No "Change your account name" in Control Panel? Windows 11
Why do I not have this option listed in my control panel? I don't want to just get rid of my first and last name, but set up a little display name for myself whenever I log in. Is there a way to fix this or get around it?
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-10-06T13:28:16.25+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 52%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKI%3C/text%3E%3C/svg%3E)
Karen Ishibella Taber
0
Reputation points
answered
2026-10-06T14:03:07.9833333+00:00
DaveM121
937.5K
Reputation points
Independent Advisor
2 answers
I need to update Microsoft Windows 10 to 11 but I can not sign into my PC anymore.
My son did a reboot into safe mode. It gave me a sign in screen for password. It would not take my password. Now I’m back to a blank screen again and I have no help. I’m <PII removed> and not good at this without a tech phone help or them…
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-10-02T18:28:39.41+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 20%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESW%3C/text%3E%3C/svg%3E)
Sherry Withrow
0
Reputation points
commented
2026-10-06T10:40:34.2666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 72%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
Carl-L
23,100
Reputation points Microsoft External Staff
Moderator
2 answers
PIN not recognized on home computer.Asks for admin. I am admin.
I’ve been hacked. Changed PW used on desktop. Did not change PIN. (It didn’t suggest it and I didn’t think of it) Now I can’t log in using PW and it doesn’t give me option to switch to using PW. Says an admin needs to unlock computer. But I am the admin…
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-10-03T23:24:39.08+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 7.000000000000001%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECM%3C/text%3E%3C/svg%3E)
Christine Marchell
0
Reputation points
commented
2026-10-05T16:53:18.05+00:00
GsN5034 - IA
78,255
Reputation points
Independent Advisor
2 answers
i did an update and now my finger print scanner wont work
Finger print scanner wont work after update ..........................................................................................................................
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 94%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
2 answers
One of the answers was accepted by the question author.
Windows Hello not working
So, my Windows Hello isn't working and I cannot take it off because the case is grey and locked. But I cannot configure it either because every time I try to do so, the window/tab just opens and closes right away. Im stuck and my PC is going to get…
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 68%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EH%3C/text%3E%3C/svg%3E)
3 answers
cách mở khóa thiết bị nếu lỡ khóa từ xa và xóa thiết bị trên
Tớ hôm qua quên mất thiết bị của em tớ và lỡ khóa thiết bị mà em tớ đang học á, tớ là quản trị của tài khoản microsoft, tớ cx lỡ xóa thiết bị luon và giờ em tớ k đăng nhập đc, giờ phải làm sao để mở khóa đây ạ, máy tính em tớ đang sử dụng là hệ điều hành…
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-05-10T10:07:54.12+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 88%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPM%3C/text%3E%3C/svg%3E)
Phạm Bảo Trung Trần
0
Reputation points
answered
2026-10-03T11:47:22.5133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 33%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EH%3C/text%3E%3C/svg%3E)
huyen
0
Reputation points
2 answers
Factory Resetting a Microsoft Surface Pro 4
I have a Microsoft Surface Pro 4 that I purchased in July 2020 and want to donate to a nonprofit organization. The problem is that I can no longer remember my PIN, and Windows Hello facial recognition no longer recognizes me. As a result, I can't access…
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-10-03T03:01:14.8033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 81%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETH%3C/text%3E%3C/svg%3E)
Terri Heeter
0
Reputation points
answered
2026-10-03T11:08:57.23+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 38%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMP%3C/text%3E%3C/svg%3E)
Marcin Policht
109.9K
Reputation points MVP
Volunteer Moderator
2 answers
FORGOTTEN PASSWORD
I forgot the password to my hp X360 laptop, please how can I reset it?
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-10-02T08:46:07.63+00:00
OKECHUKWU PHILLIPS NWOBODO
0
Reputation points
answered
2026-10-02T09:17:19.61+00:00
DaveM121
937.5K
Reputation points
Independent Advisor
1 answer
ERROR DE CREACION DE PIN AL INICIAR SESION DE MICROSOFT EN MI LAPTOP
Tengo un problema, hace poco hackearon mi cuenta de microsoft y cambiaron el correo principal, logre recuperarla y me dejaron esperar 30 dias para volver a cambiar a otro correo, ayer ya hice el cambio de correo y elimine el de los hackers, sin embargo…
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-10-01T04:32:51.9266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 37%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAV%3C/text%3E%3C/svg%3E)
Arturo Velasco
0
Reputation points
commented
2026-10-01T17:15:56.1833333+00:00
GsN5034 - IA
78,255
Reputation points
Independent Advisor
2 answers
How to access computer when incorrect pin and forgot pin option doesn’t appear
I know my windows passeword but today i could enter it when trying to log in. I was only giving the pin option. It say that i have the icorrect pin. Therefore i wanted to try the option “forgot my pin” but then a small grey pop up window open and try to…
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 78%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
2 answers
Trying to reset password for a pc.
Every thing I've looked up says to boot in safe mode with command prompt, but when I go in there it asks me for the password that I don't have. How can I reset the password, while I don't remember what it is?
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 3%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
1 answer
Sign-In Nightmare
I need a codec for an old WIN 10 machine I use for a specific purpose. It's available in the APP store. Should be an easy transaction, I thought. HAH!! I'm met with: PROVE you are you. I enter into an endless loop of sign-in options I haven't a clue…
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-09-29T22:45:35.4433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 93%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJE%3C/text%3E%3C/svg%3E)
James E Conley Jr
0
Reputation points
commented
2026-10-01T00:22:24.07+00:00
Manoel Barros
22,160
Reputation points
Independent Advisor
2 answers
Microsoft Hello Face Recognition and Pin error and unavailable.
Whenever I try to log in to my laptop using face recognition and PIN, it doesn't work because it says, "Something happened, and your PIN isn't available." Then, I am prompted to set up my PIN again and reset it. When it comes to the reset page,…
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-09-30T15:13:45.22+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 41%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EES%3C/text%3E%3C/svg%3E)
erene soffiya
0
Reputation points
answered
2026-09-30T15:59:00.13+00:00
GsN5034 - IA
78,255
Reputation points
Independent Advisor
4 answers
Unable to change PIN no on windows 10
Whilst logged into windows I changed my PIN number. On starting up again message on screen shows "Something happened and your PIN isn't available. Click to set up your PIN again. Doesn't work. What do I do now?
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-09-27T20:00:26.21+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 83%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM1%3C/text%3E%3C/svg%3E)
mackashow 1
0
Reputation points
commented
2026-09-29T21:35:35.5566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 86%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJJ%3C/text%3E%3C/svg%3E)
John Jefferson Doyon
89,145
Reputation points
Independent Advisor