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After successfully installing Office Home 2024 I cannot open The Word, Excel, PPT apps on my MacBook Air.

I have tried multiple times to install Office Home 2024 but each time it completes I cannot open any of the Apps. I get various messages - when an App opens it says I need to purchase and activate Microsoft 365. When I try to open an App in the…

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-11-10T22:39:44.3866667+00:00
Leonie Boyle 0 Reputation points
answered 2026-11-10T23:30:23.4266667+00:00
Manoel Barros 23,460 Reputation points Independent Advisor
2 answers

issues with transcribe funtion

Please can you help me as I cannot upload an audio file for transcription from Word

Microsoft 365 and Office | Word | Other | Windows
asked 2026-11-08T14:06:40.87+00:00
Amanda Rangassamy 0 Reputation points
answered 2026-11-10T23:28:17.5066667+00:00
Norah-L 13,570 Reputation points Microsoft External Staff Moderator
2 answers

Purchased a Personal subscription and got a family one instead!

A 1‑year Microsoft 365 Personal voucher was purchased and redeemed. It was applied as a Microsoft 365 Family subscription with a shorter term (ending in September instead of December).

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-10T22:45:04.9466667+00:00
Yongjin Park 0 Reputation points
answered 2026-11-10T23:24:41.39+00:00
EmilyS726 279.6K Reputation points Independent Advisor
2 answers

Stop getting printer error message that goes to error code 0x0000011B

New HP computer with Windows 11 and new HP printer. When I set them up together I started getting a message "Printer Connection Error" with a fix button. Click the button and it then goes to error code 0x0000011B. The printer actually works.…

Windows for home | Windows 11 | Devices and drivers
asked 2026-11-10T20:54:33.09+00:00
Donald Gay 0 Reputation points
answered 2026-11-10T23:22:14.84+00:00
Ivan B 127.2K Reputation points Independent Advisor
1 answer

Capturing new members of distribution list in Outlook invite

I have a quarterly invite that gets sent to 3 distribution lists. These lists get updated at the start of every month. I understand it is not possible for the distribution lists to automatically send the invites to new members every month, so as a…

Outlook | Windows | New Outlook for Windows | For business
asked 2026-11-10T21:53:57.91+00:00
Carol U 0 Reputation points
edited an answer 2026-11-10T23:20:54.6333333+00:00
Hendrix 2,770 Reputation points Independent Advisor
2 answers

Double billing

Product Microsoft 365. Microsoft are taking two monthly payments by direct debit for the same product. I have cancelled one of the direct debits. I have looked on varies Microsoft websites to inform them about the billing error and apply for a refund.…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-05T13:25:36.59+00:00
Richard Wild 0 Reputation points
answered 2026-11-10T23:18:36.2566667+00:00
Ian-T 16,365 Reputation points Microsoft External Staff Moderator
3 answers

How do I move a field to the left or right

I want a field to be in a different place from left to right. How do I move it.

Microsoft 365 and Office | Access | For home | Windows
asked 2026-11-10T20:15:12.2666667+00:00
Dan Roach 0 Reputation points
edited an answer 2026-11-10T23:18:33.9433333+00:00
Duane Hookom 27,030 Reputation points Volunteer Moderator
2 answers

Two identical Toshiba Portege R840 Win 10 Laptops One Updates as normal other doesnt

Good one says enrolled for important quality and security fixes missing. other says eligible to join for updates but gives no path

Windows for home | Windows 10 | Extended Security Update (ESU)
asked 2026-11-10T22:14:18.4666667+00:00
roger boyle 0 Reputation points
edited an answer 2026-11-10T23:10:14.71+00:00
Ivan B 127.2K Reputation points Independent Advisor
1 answer

Why does my battery show 0% when charged, and how do I fix this?

Lately, my Windows 11 Home laptop has been shutting off when unplugged, it even does this when it's 100%. When at 100% it will shut off and show that it's 0% when I turn it back on. It only ever stays on when it's plugged in. My charger isn't broken and…

Windows for home | Windows 11 | Performance and system failures
asked 2026-11-10T22:33:03.31+00:00
Sereni 0 Reputation points
answered 2026-11-10T23:09:18.83+00:00
EmilyS726 279.6K Reputation points Independent Advisor
1 answer

Word Document Not Opening

My word document isn't opening. What could be the problem

Microsoft 365 and Office | Word | Other | Windows
asked 2026-11-10T22:28:16.0666667+00:00
Om'Oba Jerry Adesewo 0 Reputation points
answered 2026-11-10T23:03:40.44+00:00
Estrella721 47,785 Reputation points Independent Advisor
1 answer

Someone opened an account with the same email as one of my email aliases

Someone opened an account with the same email as one of my email aliases. I have been trying to get this resolved through the support page, but the ai support assistant just keeps throwing me into a loop and does not know how to help. How can I get this…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-11-10T22:56:31.6333333+00:00
Scott D 0 Reputation points
commented 2026-11-10T23:01:20.8233333+00:00
Scott D 0 Reputation points
2 answers

Office Home & Student 2019 License (one-time purchase) no longer working

I purchased Office Home & Student 2019 and have been using it until today. The unsupported version of Word specifically stopped working, but when I redownload the last version of Office that this license works with (16.78.3), I still can't use Word.…

Microsoft 365 and Office | Install, redeem, activate | Other | MacOS
asked 2026-11-10T18:06:08.57+00:00
Maren Kuether 0 Reputation points
answered 2026-11-10T22:59:24.1+00:00
Bob Jones AKA CyberTaz MVP 438.6K Reputation points
2 answers

Failure of ads to load on MS Solitaire

I have a new ad that appears on Solitaire. It won't load past 2 seconds and the spinning circle remains and does not complete. I have told MS that it isn't working but nothing happened. Even restarting Solitaire won't stop this ad trying to load and I…

Windows for home | Windows 10 | Gaming
asked 2026-11-09T23:21:07.8933333+00:00
Alan Farrell 0 Reputation points
commented 2026-11-10T22:54:56.2766667+00:00
Alan Farrell 0 Reputation points
3 answers One of the answers was accepted by the question author.

DOTNET_BUNDLE_EXTRACT_BASE_DIR is not set, and a read-write cache directory couldn't be created.

Running into this issue where I cannot run an application because I run into the following issue according to event viewer. "Description: A .NET application failed. Application: Wabbajack.exe Path: C:\Wabbajack\Wabbajack.exe Message: Failed to…

Windows for home | Windows 10 | Files, folders, and storage
asked 2026-11-09T02:02:02.0133333+00:00
Cameron CFF 20 Reputation points
answered 2026-11-10T22:53:59.79+00:00
m alabdeen 0 Reputation points
1 answer

MISSING KEY CODE

I recently purchased a Office 2024 but lost the card with the product key (and eGIFT CARD). All I have is the receipt that shows the purchase. How can I get the correct product key so that I can install the OIffice 2024?

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-11-10T22:14:16.8966667+00:00
bk pence 0 Reputation points
answered 2026-11-10T22:52:25.83+00:00
Estrella721 47,785 Reputation points Independent Advisor
2 answers

Lost all access to my Microsoft 365 account

Hi- Apologies if this is the incorrect forum for this, but searching for the correct support channel has been challenging. I created for Microsoft 365 for business account yesterday and created users etc. Unfortunately, I completely forgot the password…

Microsoft 365 and Office | Subscription, account, billing | For business | MacOS
asked 2026-11-10T22:39:17.8633333+00:00
Charles Richardson 0 Reputation points
answered 2026-11-10T22:50:44.16+00:00
Jay1 Tran 1,915 Reputation points Independent Advisor
1 answer

Organization identity validation (Public) still In Progress after 8 business days

Hi, My Artifact Signing organization identity validation has been In Progress for about 8 business days, and I'd like to confirm whether anything else is needed from me. Details: Identity validation ID: 0587b116-b0db-44a7-8c70-4bc3b1d6f5cc Type:…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,776 questions
asked 2026-11-05T23:34:45.5633333+00:00
Bigi 0 Reputation points
commented 2026-11-10T22:46:45.2566667+00:00
Bigi 0 Reputation points
5 answers

Trying to drag down a sum if formula but keeping the same range

Hi, I am using the below formular. How can I make it so the "C1" drags down to C2, C3 etc without having to do it one by one?? Sorry if this is a silly question I just can't seem to manage it. I have a lot of different codes to use so would…

Microsoft 365 and Office | Excel | For education | Windows
asked 2026-11-04T15:41:55.7933333+00:00
Sarah Saleh 0 Reputation points
commented 2026-11-10T22:46:41.7933333+00:00
Barry Schwarz 6,431 Reputation points
2 answers

How do I quit 'One Drive' without loosing the files on my harddrive?

Hey, I want to suspend and eventual delete my files on one drive. I plan to back up my files on a usb drive. I want to make sure that I do not delete the files on my harddrive in the process

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-11-10T22:11:22.4166667+00:00
Brian Bowden 0 Reputation points
answered 2026-11-10T22:45:00.2233333+00:00
EmilyS726 279.6K Reputation points Independent Advisor
2 answers

Sound crackling problem after updating to windows version 26H2 on Bluetooth devices

Before the update everything worked normally. After upgrading Windows to version 26H2, my Bluetooth audio stopped working. I can only hear sound if I select the Realtek Stereo Mix recording device, but the audio becomes distorted and crackles. Without…

Windows for home | Windows 11 | Windows update
asked 2026-10-30T16:29:57.4633333+00:00
Gonçalo Ferreira 0 Reputation points
commented 2026-11-10T22:43:25.4966667+00:00
Gonçalo Ferreira 0 Reputation points