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my Authenticator app got uninstalled from phone now everywhere asking code even i install new app it is asking security code i want to install teams and outlook in new phone but still everywhere asking old app code

my Authenticator app got uninstalled from phone now everywhere asking code even i install new app it is asking security code i want to install teams and outlook in new phone but still everywhere asking old app code, Even in laptop click on security info…

Microsoft 365 and Office | Install, redeem, activate | For business | Other
asked 2026-11-11T13:27:23.9033333+00:00
Snehal Kulkarni 0 Reputation points
commented 2026-11-12T07:33:34.9366667+00:00
Liora 3,610 Reputation points Independent Advisor
2 answers

Unable to move OneDrive folder to another drive

Hi everyone, all of a sudden this morning the OneDrive Windows app was unable to find my OneDrive folder on my D: drive (which is not not a removable drive). I re-installed OneDrive but I'm now unable to create the OneDrive folder on my D: drive: the…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-11-11T08:26:09.5933333+00:00
Marco Patella 0 Reputation points
answered 2026-11-12T07:33:13.9+00:00
Jean Gahunga 0 Reputation points Independent Advisor
2 answers

relentless microsoft upgrade your account emails sent to email

Hello, I am a hotmail user who keeps receiving genuine relentless emails from microsoft every day asking me to pay to 'upgrade my account'. It's essentially an unstoppable advert that is annoying enough to post here and ask if there is anyway it xcan be…

Outlook | Web | Outlook.com | Email
asked 2026-11-11T14:41:45.19+00:00
stephen arthur 0 Reputation points
commented 2026-11-12T07:31:35.39+00:00
stephen arthur 0 Reputation points
1 answer

Account recovery has been blocked

Hello Microsoft Support, I am writing to formally complain about the handling of my Microsoft account suspension and the inability to recover my account. My account was temporarily blocked due to what Microsoft described as unusual activity. I received…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-11-12T07:27:36.34+00:00
Chiamaka Mbah 0 Reputation points
answered 2026-11-12T07:28:31.0133333+00:00

AI answer

2 answers

I was charged twice for office 365

I was charged $129.95 twice on Oct. 2, 2026 for office 365 personal, why???

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-11T22:19:54.4366667+00:00
John Agapinos 0 Reputation points
answered 2026-11-12T07:28:12.76+00:00
Vikki-T 14,115 Reputation points Microsoft External Staff Moderator
2 answers

Applied Skills Assessment

I have attempted to take the applied skills assessment twice now and for some reason CoPilot is not working well in the lab environment. Could you please let me know what I am doing wrong? Also, the lab environment screen is very small and difficult to…

Microsoft Copilot | Other
asked 2026-11-11T16:05:44.83+00:00
Amber LeNoble 0 Reputation points
answered 2026-11-12T07:28:04.9233333+00:00
Thomas4-N 23,505 Reputation points Microsoft External Staff Moderator
2 answers

AI-103 Exam Status Stuck on "Score Pending" - Credential Missing from Profile

Hello, I am writing to get assistance with a missing credential for the AI-103: Developing AI Apps and Agents on Azure exam. I took the exam on Saturday, 7 November 2026 at an offline test center. It has now been over 72 hours, but the exam does not…

Community Center | Not monitored
asked 2026-11-10T07:06:49.7866667+00:00
Amisha 0 Reputation points
edited a comment 2026-11-12T07:25:19.2366667+00:00
Julian Sharp 48,061 Reputation points
2 answers

Microsoft Family Safety unknow organizer

Hello Microsoft Support, My Microsoft account has been added to a Microsoft Family group with an unknown organizer named “King”. I do not recognize this person and I do not have access to their Microsoft account. I cannot remove myself from the family…

Windows for home | Windows 11 | Family and online safety
asked 2026-11-08T08:26:37.1166667+00:00
Sanhpoj Sriwicha 0 Reputation points
answered 2026-11-12T07:24:50.6233333+00:00
Carl-L 24,990 Reputation points Microsoft External Staff Moderator
1 answer

my account was compromised and i have been locked out

I have tried online to fix the problem but when I get to the where I input the console ID it keeps saying it is nor a valid x box series S code, help please? Been trying for days <Outlook | Web | Outlook.com | Account management, security, and…

Windows for home | Other | Security and privacy
asked 2026-11-11T20:10:54.1233333+00:00
anne brennan 0 Reputation points
edited the question 2026-11-12T07:24:05.97+00:00
Lychee-Ng 30,735 Reputation points Microsoft External Staff Moderator
2 answers

How to find my Device ID for the Microsoft Account Recovery Form?

I have been trying to recover my account and the account recovery form asks for a Device ID, and the one available on my Device Specifications page in Settings has an ID that won't fit in the form which has a 25 character limit. I cannot use Diagnostic…

Windows for home | Windows 11 | Recovery and backup
asked 2026-02-07T11:15:11.0233333+00:00
Aayudh Pramanik 5 Reputation points
edited an answer 2026-11-12T07:22:24.5666667+00:00
Lychee-Ng 30,735 Reputation points Microsoft External Staff Moderator
2 answers

Outlook: Why was email forwarding suddenly turned on?

I logged into Outlook on web (Windows) this morning to find a red banner saying my email was being forwarded to my wife's account (whom I share a 365 family sub with). I have no idea how this happened. I don't even know how to set up mail forwarding, so…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-11-11T11:28:57.5833333+00:00
Paul Moloney 0 Reputation points
answered 2026-11-12T07:22:13.0266667+00:00
Thomas4-N 23,505 Reputation points Microsoft External Staff Moderator
2 answers

OMNIBOOK 5 LAPTOP STOLEN

LOCK MY LAPTOP PERMANENTLY PLEASE FOR ANY OTHER QUESTIONS PLEASE CONTECT ME (PII Removed by Moderator)

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-11-12T06:12:53.34+00:00
vikram kumar 0 Reputation points
edited the question 2026-11-12T07:22:06.1+00:00
DaveM121 (2) 18,075 Reputation points Volunteer Moderator
2 answers

how to fix upload in word transcript, it does not have dropdown choices like before

how to fix upload in word transcript, it does not have the dropdown choices like previous

Microsoft 365 and Office | Word | For home | Windows
asked 2026-11-12T02:41:55.0566667+00:00
Laurie Johnson 0 Reputation points
edited an answer 2026-11-12T07:20:55.7+00:00
Norah-L 13,605 Reputation points Microsoft External Staff Moderator
1 answer

Microsoft Certification Exam Booking Issue-MS0994462783

Hi Team I'm trying to schedule my Microsoft certification exam, but I'm encountering an error during the booking process. I've attached a screenshot for your reference. I contacted Pearson VUE support, and they advised me to check with the Microsoft…

Community Center | Not monitored
asked 2026-11-10T07:41:31.2633333+00:00
Sathiya Narayanan 0 Reputation points
commented 2026-11-12T07:19:34.1733333+00:00
Julian Sharp 48,061 Reputation points
2 answers

Can't send emails from outlook to Hotmail Address's.

I can't send emails from outlook to Hotmail Address's. only recently. get message hotmail.com couldn't confirm that your message was sent from a trusted location. error 550 5.7.23

Outlook | Windows | New Outlook for Windows | For business
asked 2026-11-08T00:54:15.62+00:00
Lawrence Poletto 0 Reputation points
commented 2026-11-12T07:19:26.79+00:00
Kai-Ex 2,655 Reputation points Microsoft External Staff Moderator
1 answer

Login issue due to authenticator app not intalled

Team I am unable to log in to my email account. I have the correct password; however, the authentication process cannot be completed because I do not have access to the Microsoft Authenticator app associated with this account. Kindly assist in resetting…

Microsoft 365 and Office | Install, redeem, activate | For business | Other
asked 2026-11-11T14:00:19.0033333+00:00
Sudhakar Pokharkar 0 Reputation points
edited the question 2026-11-12T07:19:13.8+00:00
Doris V 2,920 Reputation points Microsoft External Staff Moderator
2 answers

How to stop Inspiron fro shutting down

With no programmes open, my Inspiron AIO shuts down after 3.5 minutes and displays the error message "special_pool_detected_memory_corruption (0xc1)". RAM is 40% at startuo, climbing to >60% in 2 minutes.

Windows for home | Windows 11 | Performance and system failures
asked 2026-11-07T23:10:33.72+00:00
Bob Augusteyn 0 Reputation points
answered 2026-11-12T07:16:35.43+00:00
Carl-L 24,990 Reputation points Microsoft External Staff Moderator
2 answers

Certification download

I want to download my course completion certificate. How can I download it?

Community Center | Not monitored
asked 2026-11-12T05:18:36.7266667+00:00
GOWDHAMA CHANDHRAN K 0 Reputation points
answered 2026-11-12T07:16:27.3166667+00:00
Julian Sharp 48,061 Reputation points
2 answers

why I cant open my microsoft word ?

when i try to open my word app in this laptop, it suddenly can not proceed to load and there is notification that said my mincrosoft word run into an error and need to be repair. what should i do to repair this ?

Microsoft 365 and Office | Word | Other | Windows
asked 2026-11-12T06:42:03.8833333+00:00
farisha afifie 0 Reputation points
answered 2026-11-12T07:16:25.0633333+00:00
DaveM121 947.9K Reputation points Independent Advisor
2 answers

Legal Name has to be changed in Microsoft Portal to write exam , could you help me

Hi My Legal Name has to be changed in Microsoft Portal to write exam , could you help me My Current Name in Portal - Shankar Navalgund Need to modify like - Shankrappa C Navalgund

Community Center | Not monitored
asked 2026-11-12T06:54:17.2133333+00:00
Shankrappa C Navalgund 0 Reputation points
commented 2026-11-12T07:14:11.2333333+00:00
Julian Sharp 48,061 Reputation points