why I cant open my microsoft word ?

Question

why I cant open my microsoft word ?

farisha afifie 0

when i try to open my word app in this laptop, it suddenly can not proceed to load and there is notification that said my mincrosoft word run into an error and need to be repair. what should i do to repair this ?

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2 answers

Your answer

Answer 1

Run an Online Repair of Microsoft Office from Windows Settings; it is more thorough than the repair button shown in Word’s error message.

Repair Microsoft Word

Close Word and all other Office applications.
Open the repair settings:
- Windows 11: Right-click Start → Installed apps.
- Windows 10: Right-click Start → Apps and Features.
Find Microsoft 365 or Microsoft Office.
On Windows 11, select the three dots beside it, and then select Modify. On Windows 10, select the product and then Modify.
Choose:
- Online Repair → Repair for a Click-to-Run installation.
- Repair → Continue if the window identifies an MSI-based installation.
Follow the prompts, restart the laptop when finished, and open Word again.

This repairs the entire Office suite, even when only Word is affected.^1^

If Word still cannot open

Test whether an add-in is preventing Word from starting:

Press Windows + R.
Enter:
```
   winword /safe
```
Select OK.
If Word opens and its title bar shows Safe Mode, go to File → Options → Add-Ins.
At the bottom, select COM Add-ins under Manage, and then select Go.
Clear one add-in at a time, select OK, and restart Word normally. Older add-ins such as ABBYY FineReader and Dragon Naturally Speaking can cause startup problems.^2^

If Word does not open in Safe Mode, the issue is unlikely to be an add-in; proceed to reinstall Office.

Reinstall Office if repair fails

Before uninstalling, ensure that the Microsoft account or work/school account associated with your Office license is available.
Open Installed apps or Apps and Features again.
Select Microsoft 365 or Microsoft Office → Uninstall.
After removal, sign in to the Microsoft 365 Apps page using the account associated with Office.
Select Install apps, run the downloaded installer, and follow the prompts.^3^

If this is a company or school laptop and Modify or Uninstall is unavailable, an administrator may need to perform the repair or reinstall.

References

Answer 2

Hi Farisha, this seems to be an ongoing bug with the Office apps for a couple of days which may be caused by an update, there are many people reporting this problem.

1

The 'Repair Now' button on that error popup dialog only performs a quick repair of the Office apps and that rarely resolves the problem with the Office apps, the best option is to perform a full online repair of your Office installation.

Before performing this process to ensure you do not loose the Office installation during the repair, please log into your Microsoft account on this link (https://account.microsoft.com/services/) and check to ensure your Office licence or Microsoft 365 subscription is listed correctly on your account.

Open the Settings App (gear icon on your Start Menu)

Go to Apps - Installed Apps or Apps and Features

Then, scroll down to find Microsoft Office or Microsoft 365.

Select that and choose Modify - Online Repair

That should fix any issues with your Office Installation.

2

If that does not resolve the problem, are you seeing any notification at the bottom right of your screen indicating Smart App Control security is blocking Office.