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Only Global Administrator account locked by MFA in Microsoft 365 Developer tenant

Tenant: v2l0q.onmicrosoft.com The only Global Administrator account ([Moderator note: Personally Identifiable Information removed]@v2l0q.onmicrosoft.com) is locked by MFA. The password is known and accepted during sign-in. Microsoft Authenticator no…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-16T03:52:13.5+00:00
Agus Budi Wibowo 0 Reputation points
edited the question 2026-10-16T04:33:31.1633333+00:00
Kai-Ex 1,905 Reputation points Microsoft External Staff Moderator
2 answers

Unable to Add My Own Card as a Payment Method for Microsoft 365 Family

Dear Microsoft Support Team, I am trying to add my own debit/credit card as the payment method for my Microsoft 365 Family subscription and replace the existing saved payment methods, which belong to other people. Initially, when I entered my card…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-16T03:50:55.3633333+00:00
Rishik Tallapragada 0 Reputation points
answered 2026-10-16T04:31:20.24+00:00

AI answer

1 answer

My outgoing mail has been marked as spam using mail merge, how to fix. I am a paid subscriber

Your message wasn't delivered. Please try resending the message. Diagnostic information for administrators: Generating server: BLAPR19MB4610.namprd19.prod.outlook.com ******@gmail.com Remote server returned '554 5.7.0 < #5.7.520 smtp;550 5.7.520…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-10-16T03:47:31.2966667+00:00
Dr. Pushpendra N Renjen 0 Reputation points
answered 2026-10-16T03:47:52.83+00:00

AI answer

0 answers

My account has been hacked with a total email address change and recovery emails not working

My Microsoft account was recently hacked--I'm not sure when, but I suddenly found myself unable to use the Authenticator app to log into my normal account and suddenly found that the email address attached to that authenticator is completely different.…

Microsoft Security | Microsoft Authenticator
asked 2026-10-16T03:41:45.78+00:00
Vladimir Olivares 0 Reputation points
1 answer

Azure sign-in blocked by AADSTS53003 during MFA/security-info setup despite personal-account two-step verification being enabled

Hello, I am unable to access my existing Azure subscription because the sign-in process gets blocked during MFA/security information setup. I previously signed in successfully using my personal Microsoft account through https://ms.portal.azure.com/. The…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-16T03:40:12.39+00:00
Oscar 0 Reputation points
edited the question 2026-10-16T06:53:12.5333333+00:00
Doris V 2,105 Reputation points Microsoft External Staff Moderator
2 answers

Laptop not booting or going to hang state.

we are suffering an issue with Laptop not booting or going to hang state. since the latest windows update from last night. laptop is not charging properly and not functioning. it is completely hang. not able to click anywhere and not opening anything.

Windows for business | Windows 365 Enterprise
asked 2026-10-16T03:33:35.2366667+00:00
Nilamadhav Nahak 0 Reputation points
answered 2026-10-16T06:17:29.3833333+00:00
Xuan Nhu 1,370 Reputation points Independent Advisor
1 answer

My son's account hacked and then stolen.

My sons outlook account was taken over, and I have tried the recovery form several times and to no luck. He has used this account for years on our Xbox and used it under our family sharing, so I am not sure as to why the details I provide are pretty well…

Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
asked 2026-10-16T03:30:41.5466667+00:00
Larren Barnes 0 Reputation points
answered 2026-10-16T08:00:14.37+00:00
Xavier-D 13,890 Reputation points Microsoft External Staff Moderator
2 answers

I am trying desperately to get into my emails. I have changed my password and still cannot get into the emails. In fact every time I get on my computer I am asked for my password which I give but I have to change it and still cannot get into email

I don't know what else to do as all I want to do is read my emails

Outlook | Web | Outlook.com | Email
asked 2026-10-16T03:18:52.6633333+00:00
Linda Smith 0 Reputation points
answered 2026-10-16T04:12:32.4+00:00
GsN5034 - IA 78,870 Reputation points Independent Advisor
1 answer

Sole Global Administrator locked out - MFA SMS blocked with Error 399287

Hello, I am the sole Global Administrator of our Microsoft Entra ID / Microsoft 365 tenant. I am posting this question using a personal Microsoft account because I cannot access the affected business administrator account. I can enter the correct…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-16T03:09:01.53+00:00
Sasa Chang 0 Reputation points
edited the question 2026-10-16T03:52:53.4933333+00:00
Kai-Ex 1,905 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

my computer has been running very slow and it keeps saying fix updates but i dont know how

My computer has been running very slow, and im not understanding why

Windows for home | Windows 11 | Performance and system failures
asked 2026-10-16T03:04:34.6233333+00:00
Shant'e Edwards 20 Reputation points
accepted 2026-10-16T03:08:34.9266667+00:00
Shant'e Edwards 20 Reputation points
2 answers

We are a camera manufacturer. How do we join the Windows Hardware Partner Center?

We are a camera‑manufacturing company and would like to inquire about the procedure to enroll in the Windows Hardware Developer Program via the Partner Center. Our products include IR cameras targeted for Windows Hello certification. We would appreciate…

Microsoft Partner Center API
Microsoft Partner Center API

API access and integration with Microsoft Partner Center for managing partner data

793 questions
asked 2026-10-16T03:02:51.19+00:00
Benson Chien 0 Reputation points
answered 2026-10-16T03:05:05.4533333+00:00
Benson Chien 0 Reputation points
2 answers One of the answers was accepted by the question author.

how can I request that Microsoft remove two-step verification?

My phone is broken, and I cannot complete verification via the authenticator app; how can I request that Microsoft remove two-step verification?

Microsoft 365 and Office | Install, redeem, activate | For business | Other
asked 2026-10-16T03:02:00.42+00:00
ui 20 Reputation points
accepted 2026-10-16T09:40:27.09+00:00
ui 20 Reputation points
1 answer

Performance Degradation When Accessing Azure File Shares from On-Premises PCs over a VPN Connection

When using Azure Files over an IPsec VPN connection, users experience delays when accessing SMB file shares through Windows File Explorer. In particular, it takes a significant amount of time for newly created folders to appear or for the folder view to…

Azure Files
Azure Files

An Azure service that offers file shares in the cloud.

1,531 questions
asked 2026-10-16T02:58:00.76+00:00
ハク ハイギョク Ｔ ＮＩ（ＮＥＴ）４Ｇ 0 Reputation points
answered 2026-10-16T02:58:27.7066667+00:00

AI answer

1 answer

please help regarding Ms 365 account!

Hello Microsoft Q&A Community, I am seeking technical assistance to recover administrator access to our school's Microsoft 365 Education tenant. We previously used Microsoft 365 integrated with Microsoft Teams to manage teacher accounts, student…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-10-16T02:46:39.69+00:00
theo lering 0 Reputation points
answered 2026-10-16T03:37:22.0866667+00:00
Jade Ng 16,040 Reputation points Microsoft External Staff Moderator
2 answers

Hotmail account hacked

User had his Hotmail account hacked in September. He followed MS directions and changed his password. Since then, he has received only two emails. When someone emails him, it never gets to his inbox but senders aren't getting bounce back

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-10-16T02:43:11.1566667+00:00
Bruce Freerksen 0 Reputation points
answered 2026-10-16T03:30:05.3233333+00:00
GsN5034 - IA 78,870 Reputation points Independent Advisor
1 answer

Consulta LICENCIA DE POWER BI PRO - ANTONIO CHANCAY

Saludos cordiales Srs. Microsoft, tengo una licencia PRO de Power BI y en ocasiones me sale que estoy en forma de gratuidad, que sucede, los cobros me llegan mensualmente de $ 9.99

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-16T02:39:16.18+00:00
Antonio Chancay Cedeño 0 Reputation points
edited an answer 2026-10-16T03:09:23.1466667+00:00
Austin-H 8,555 Reputation points Microsoft External Staff Moderator
2 answers

Outlook calendar

When I try yo set up a new appointment in outlook on my pc, I get the following message: To help prevent malicious code from running, one or more objects in this form were not loaded. For more information, contact your administrator. I am the…

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-10-16T02:35:23.1633333+00:00
Jim McGeoch 0 Reputation points
answered 2026-10-16T03:15:04.6966667+00:00
SD - IA 181.4K Reputation points Independent Advisor
1 answer

Subscription Payment

I have paid my subscription but this is not reflected and I am getting notification the my subscription will be cancelled

Microsoft 365 and Office | Other
asked 2026-10-16T02:33:45.1266667+00:00
Steve Verkley 0 Reputation points
answered 2026-10-16T03:31:39.29+00:00
paulr0511 49,385 Reputation points Independent Advisor
1 answer

Como recuperar acesso conta corporativa, perda de autenticação por troca de celular

Estou com sérios problemas de acesso a minha conta corporativa, tive que criar uma conta a partir de um tenant de laboratório criado apenas para acesso ao suporte. O tenant afetado é: consultoriajn.com.br Usuário afetado: [Nota do moderador:…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-16T02:26:34.26+00:00
Joaquim Netto 0 Reputation points
edited the question 2026-10-16T03:51:55.22+00:00
Kai-Ex 1,905 Reputation points Microsoft External Staff Moderator
2 answers

Outlook.com storage almost full despite having a Microsoft 365 subscrioption

Received an Outlook.com notification that the 5 GB storage is 82% full. I have a Microsoft 365 account with 1 TB of storage. Why isn't Outlook.com not using my Microsoft 365 account and storage?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-16T02:21:34.4533333+00:00
Georges Haddad 0 Reputation points
answered 2026-10-16T03:37:29.7933333+00:00
GsN5034 - IA 78,870 Reputation points Independent Advisor