903 questions
903 questions with Surface | Surface Laptop | Install and update tags
2 answers
I cant download a printer.
Gone through HP (Printer) and all is OK with that. Information I get back is (drivers unavailable) when trying to download the printer.
Surface | Surface Laptop | Install and update
asked
2026-10-05T04:35:03.3033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 24%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGB%3C/text%3E%3C/svg%3E)
Glynis Blacker
0
Reputation points
commented
2026-10-09T13:39:44.63+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 72%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
Carl-L
23,105
Reputation points Microsoft External Staff
Moderator
3 answers
One of the answers was accepted by the question author.
the keyboard on surface has stopped working
I think it happened after I updated my version of windows 11. I have tried all the simple updates you find online. Help please
Surface | Surface Laptop | Install and update
903 questions
asked
2025-09-14T16:52:44.4966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 23%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESN%3C/text%3E%3C/svg%3E)
Stuart N
20
Reputation points
commented
2026-10-09T12:29:59.2466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 22%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDB%3C/text%3E%3C/svg%3E)
David Bryant
0
Reputation points
2 answers
Phase 1 Initialization failed
Microsoft - Surface Laptop 6 - straight out of the box. Receiving a blue screen with stop code: Phase1 Initialization failed. I've turned off, unplugged, plugged back in and still receiving same code.
Surface | Surface Laptop | Install and update
903 questions
asked
2026-10-07T16:11:09.7233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 61%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
SF
0
Reputation points
answered
2026-10-08T00:06:35.5066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
32,666
Reputation points MVP
Volunteer Moderator
1 answer
OS on my surface 3
how to upgrade my OS on my surface laptop. I can not get another upgrade with out the OS being upgraded first.
Surface | Surface Laptop | Install and update
903 questions
asked
2026-10-07T07:37:12.1666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 79%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
steven divine
0
Reputation points
answered
2026-10-07T07:37:24.81+00:00
AI answer
1 answer
Surface returned from Microsoft warranty repair with wrong Windows edition and missing power adapter
Surface returned from Microsoft warranty repair with wrong Windows edition and missing power adapter
Surface | Surface Laptop | Install and update
903 questions
asked
2026-10-01T23:38:53.2866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 28.999999999999996%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERC%3C/text%3E%3C/svg%3E)
RODRIGO CRUZ
0
Reputation points
answered
2026-10-02T02:03:04.08+00:00
S.Sengupta
32,666
Reputation points MVP
Volunteer Moderator
1 answer
DefaultUser0 on Setup
I have noticed this SAME CONCERN AND PROBLEM in the forums since 2020!!! I just purchased a new Surface Snapdragon Laptop and now I cannot get past the "Login with your Work or School" screen. I am NOT a work or school person! It's a HOME…
Surface | Surface Laptop | Install and update
903 questions
asked
2026-09-29T15:28:14.0933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 2%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EP%3C/text%3E%3C/svg%3E)
PicklrGal
0
Reputation points
answered
2026-09-30T00:27:45.5966667+00:00
S.Sengupta
32,666
Reputation points MVP
Volunteer Moderator
2 answers
One of the answers was accepted by the question author.
Impossible to sign into Microsoft account on new Suface Laptop
I have a MS account on my desktop. I've tried logging in to this on my new laptop but the password option is no longer available. It asks for a Passkey (which I don't have). When I've clicked the use alternative way to log in it goes back to the passkey…
Surface | Surface Laptop | Install and update
903 questions
asked
2026-09-23T15:17:21.15+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 23%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGB%3C/text%3E%3C/svg%3E)
Geoff Bishop
20
Reputation points
commented
2026-09-26T13:33:57.0333333+00:00
Carl-L
23,105
Reputation points Microsoft External Staff
Moderator
2 answers
Microsoft Shortcut Fail
Microsoft Shortcut Fail I accessed Microsoft Word, but then my Surface 3 Model 1645 said that it couldn't find it on my Drive. Not knowing, it asked me to delete the shortcut, and I pressed yes. But now I can't access. What must I do?
Surface | Surface Laptop | Install and update
903 questions
asked
2026-09-19T13:47:38.7566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 20%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMC%3C/text%3E%3C/svg%3E)
Milano Cantante
0
Reputation points
commented
2026-09-23T09:46:03.6633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Thomas4-N
22,390
Reputation points Microsoft External Staff
Moderator
1 answer
Surface_Laptop_Go_3_2013 won't update to 11 Pro
Despite reading all the related articles, my laptop will not update to 11 Pro. Activation state is Active. The 'Change Product Key' button does nothing. Upgrade in the MS Store and select I have my own key, just sends me back to the Activation page. …
Surface | Surface Laptop | Install and update
903 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 40%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELJ%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
1 answer
Fixing printerdriver brother for ARM processor
Is someone working on this issue? Mijn mooie nieuwe surface laptop kan niet werken meet heel veel printers en scanners. wordt hieraan door inemand gewerkt?
Surface | Surface Laptop | Install and update
903 questions
asked
2026-09-19T10:11:05.2966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 54%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAV%3C/text%3E%3C/svg%3E)
Adri van Mourik
5
Reputation points
commented
2026-09-23T05:37:14.0733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 72%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHV%3C/text%3E%3C/svg%3E)
Hendrix-V
19,835
Reputation points Microsoft External Staff
Moderator
6 answers
Surface Laptop 7 ARM64 – KB5121003 breaks Teams and New Outlook; similar issue previously occurred with KB5094126
Hello everyone, I am looking for input from Microsoft or other administrators who may be seeing similar behavior on ARM-based Surface devices. We have a Microsoft Surface Laptop, 7th Edition with a Snapdragon/ARM64 processor assigned to our company's…
Surface | Surface Laptop | Install and update
903 questions
asked
2026-08-17T17:13:51.0466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 49%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBS%3C/text%3E%3C/svg%3E)
Brian Stringfellow
11
Reputation points
answered
2026-09-17T12:35:20.72+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 12%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDA%3C/text%3E%3C/svg%3E)
David Anderson
0
Reputation points
2 answers
unable to install adobe acrobat on new surface laptop
I am having the same issue as many other users in installing Adobe Acrobat Pro on a new Surface laptop running snapdragon. Download gets to 44% and then fails.
Surface | Surface Laptop | Install and update
903 questions
asked
2026-09-15T22:32:45.5733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 75%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERS%3C/text%3E%3C/svg%3E)
Rob Sexton
0
Reputation points
answered
2026-09-16T00:06:06.2633333+00:00
S.Sengupta
32,666
Reputation points MVP
Volunteer Moderator
2 answers
my 2025 Surface Laptop for Business has a hard disk failure
Purchase (2) Surface Laptop for Business 6 on Aug 6, 2025, one of the computers will not turn on it cant find the disk drive. What is the warranty for this?
Surface | Surface Laptop | Install and update
903 questions
asked
2026-09-11T15:40:11.24+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 73%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECC%3C/text%3E%3C/svg%3E)
Carla Campbell
0
Reputation points
answered
2026-09-12T01:07:28.8033333+00:00
S.Sengupta
32,666
Reputation points MVP
Volunteer Moderator
3 answers
Compatibility Inquiry Regarding Surface Pro 12 (Snapdragon ARM64) for Enterprise Deployment
Dear Microsoft Support Team, We are currently evaluating the Surface Pro 12 (Snapdragon ARM64 platform) for deployment within our organization and would appreciate your guidance regarding enterprise compatibility. Our environment includes the following…
Surface | Surface Laptop | Install and update
903 questions
asked
2026-06-14T05:24:59.61+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 31%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESH%3C/text%3E%3C/svg%3E)
Shusoma Haque Shamma
0
Reputation points
answered
2026-09-11T11:26:35.7433333+00:00
S.Sengupta
32,666
Reputation points MVP
Volunteer Moderator
1 answer
Purchased refurbished surface 4 and 5. Need keys for windows pro 11, for future updates
I'm inquiring about the windows pro 11 25h2 update.Edition Windows 11 ProVersion 25H2 Installed on 1/16/2026 OS build 26200.9278 Experience Windows Feature Experience Pack 1000.26100.360.0 This for the surface 4 laptop.
Surface | Surface Laptop | Install and update
903 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 62%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
2 answers
Need to update the drivers for my Surface's touchpad
How do I update the drivers for my Surface's keyboard and touchpad?
Surface | Surface Laptop | Install and update
903 questions
asked
2026-09-04T23:43:58.02+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 32%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)
John Bartol
0
Reputation points
answered
2026-09-05T00:52:05.07+00:00
S.Sengupta
32,666
Reputation points MVP
Volunteer Moderator
1 answer
My surface 7 has an issue with the repair
I have an issue with my surface 7 repair and there doesnt no way to contact a person to resolve,any ideas?
Surface | Surface Laptop | Install and update
903 questions
asked
2026-09-02T17:41:20.4166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 8%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERG%3C/text%3E%3C/svg%3E)
Richard Gould
0
Reputation points
answered
2026-09-02T18:40:46.67+00:00
Richard Gould
0
Reputation points
2 answers
Troubleshooting MS Office 2024 Pro.
!I have purchased an MS Office 2024 Pro for 3 computers. I've got the new Surface 4 laptop and I'm trying to install MS Office 2024 Pro on this one. However, I'm getting messages to come back later. Can you help? .
Surface | Surface Laptop | Install and update
903 questions
asked
2026-08-24T03:16:07.7166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 25%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMR%3C/text%3E%3C/svg%3E)
Milos Radevic
0
Reputation points
answered
2026-08-24T03:47:41.6033333+00:00
EmilyS_726
30,455
Reputation points
Volunteer Moderator
1 answer
drm ebooks on surface pro
Does any know how to read DRM ebooks when offline on a Surface Pro 13th edition with Snapdragon? I used to use Windows Kindle app but it doesn't appear to be supported by the the ARM processor. and now my I can't read during my lunch hour because I…
Surface | Surface Laptop | Install and update
903 questions
asked
2026-08-13T07:19:48.9966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 3%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EL%3C/text%3E%3C/svg%3E)
Longwayhomehq
0
Reputation points
commented
2026-08-14T04:25:41.8+00:00
Longwayhomehq
0
Reputation points
2 answers
My power Geez 2010 font stopped running on my windows 11 surface. What shall i do ?
My power Geez 2010 font stopped running on my windows 11 surface. What shall i do ?
Surface | Surface Laptop | Install and update
903 questions
asked
2025-12-22T16:52:15.1466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 10%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETM%3C/text%3E%3C/svg%3E)
Tariku Mersiehazen
15
Reputation points
answered
2026-08-13T07:23:49.21+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 77%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOO%3C/text%3E%3C/svg%3E)
office of the president
5
Reputation points