2,296 questions
2 answers
Lost chats after updating to newest version
I updated copilot and my chats did not appear with the updated version
Microsoft Copilot | Other
asked
2026-10-13T20:28:24.7233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 71%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERS%3C/text%3E%3C/svg%3E)
rick skora
0
Reputation points
commented
2026-10-17T12:04:33.0533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
Vikki-T
12,080
Reputation points Microsoft External Staff
Moderator
1 answer
Account creation blocked due to unusual activity error
Description: Hi Microsoft Support team and community, I am trying to create a new Microsoft account using my existing Gmail address, but I am repeatedly getting blocked at the very final step. The exact error message on the screen says: "Account…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
25,198 questions
asked
2026-10-17T10:58:31.5933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 0%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAR%3C/text%3E%3C/svg%3E)
Ali Raza
0
Reputation points
commented
2026-10-17T11:57:19.37+00:00
Jeronimo Fuerte
47,010
Reputation points
Independent Advisor
3 answers
How can I get publisher files to convert to word
Was not aware of the publisher being retired and we have many hours of design work we now cannot access even to try and convert some of the work into another program. Is there anything we can do?.
Microsoft 365 and Office | Publisher | For business
Microsoft 365 and Office | Publisher | For business
A desktop publishing application from Microsoft that focuses on page layout and graphic design.
438 questions
asked
2026-10-17T11:06:44.5066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 17%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMH%3C/text%3E%3C/svg%3E)
Mark Horton
0
Reputation points
answered
2026-10-17T11:56:48.7466667+00:00
Bulldog
5,035
Reputation points
2 answers
Agents disappeared in Copilot 365 premium
I had all my agents disappear over the weekend last week. they were there Friday then disappeared. As if they were deleted by MS. I can see from previous chats where they were used but cannot access them or download/share them from the chat. I get an…
Microsoft Copilot | Windows Copilot | App
Microsoft Copilot | Windows Copilot | App
An application or feature powered by Windows Copilot to assist users with tasks and productivity
317 questions
asked
2026-08-14T11:41:33.43+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 42%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBJ%3C/text%3E%3C/svg%3E)
Blunt, Justin
5
Reputation points
commented
2026-10-17T11:55:58.7066667+00:00
Vikki-T
12,080
Reputation points Microsoft External Staff
Moderator
6 answers
Cannot update Edge on macOS
As shown above, Edge won't update automatically by itself throwing the error code "An error occurred while checking for updates: 9 (error code 0).". The only way to update is to download a full Edge installer and replace the current install…
Microsoft Edge | Install and update | MacOS
Microsoft Edge | Install and update | MacOS
Installing or updating Microsoft Edge on macOS
36 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 97%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMY%3C/text%3E%3C/svg%3E)
2 answers
NEW PC WONT TURN ON SCREEN
Hello, I bought a new prebuilt PC from AMD R7 CPU up to 5.0GHz Gaming PC,RX9070 16 GB GDDR6 VGA,RGB 6000MHz DRAM,B850 Chipset,360mm AIO,850W Gold PSU,Win11 Home, when I turned on the pc everything was fine, the GPU RGB would turn on but the fans won’t…
Windows for home | Windows 11 | Performance and system failures
32,638 questions
asked
2026-10-17T04:07:09.6866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 96%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
Jake Salvi
0
Reputation points
commented
2026-10-17T11:50:23.3433333+00:00
Jake Salvi
0
Reputation points
2 answers
Windows 11 fails to fully switch to the Ukrainian display language
I am using Windows 11, but the operating system does not fully switch to the Ukrainian language, even after installing the official Ukrainian language pack and setting Ukrainian as the display language. Symptoms: Parts of the Windows interface remain…
Windows for home | Windows 11 | Settings
10,163 questions
asked
2026-10-17T11:10:04.92+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 71%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Володимир Черниш
0
Reputation points
answered
2026-10-17T11:47:25.83+00:00
DaveM121
939.6K
Reputation points
Independent Advisor
1 answer
Please help with account recovery- almost a year of being locked out
I would like to start of saying that I have had a Microsoft account linked to my Xbox since approximately 2014. In November of 2025 I turned on my Xbox and was prompted to login. I inputted the incorrect password and was then locked out of my Xbox…
Windows for home | Other | Gaming
4,435 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 16%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETH%3C/text%3E%3C/svg%3E)
1 answer
Sole Global Administrator locked out due to Microsoft Authenticator MFA – Tenant Recovery required
I am the administrator of a Microsoft 365 Business tenant and I am locked out of the Microsoft 365 Admin Center. The administrator password is correct and has already been successfully reset. However, after entering the password, Microsoft requires…
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
19,687 questions
asked
2026-10-08T10:20:24.7466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 14.000000000000002%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFD%3C/text%3E%3C/svg%3E)
Fabiano Di Lorenzo
0
Reputation points
commented
2026-10-17T11:43:19.93+00:00
Fabiano Di Lorenzo
0
Reputation points
0 answers
Persistent 20-file upload limit in Microsoft Teams after reinstalling published Copilot Studio agent and starting a new conversation
Hi, My published Copilot Studio agent in Microsoft Teams is rejecting the first file uploaded to a newly started conversation with the error: "I couldn't accept one of your attachments because this conversation has reached its 20-file upload…
Microsoft Copilot | Microsoft 365 Copilot | Development
Microsoft Copilot | Microsoft 365 Copilot | Development
Building and customizing solutions using Microsoft 365 Copilot APIs and tools
1,800 questions
asked
2026-10-17T11:35:12.39+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 63%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EZX%3C/text%3E%3C/svg%3E)
Zhao, Xiaoqiang
0
Reputation points
asked
2026-10-17T11:35:12.39+00:00
Zhao, Xiaoqiang
0
Reputation points
2 answers
I can't edit or delete some contacts from the People tab.
My iPhone was synced with Outlook contacts. At one point, I could no longer add new contacts. The iPhone would save them momentarily, but then they would disappear from the list—though they did appear in Outlook. These contacts I cannot edit or delete,…
Outlook | Web | Outlook.com | Contacts
Outlook | Web | Outlook.com | Contacts
Organizing and accessing contact information in Outlook.com
2,150 questions
asked
2026-10-17T08:19:45.54+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 17%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMV%3C/text%3E%3C/svg%3E)
Maya Vujicic
0
Reputation points
answered
2026-10-17T11:34:57.52+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 86%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)
Jhun Buala
5,900
Reputation points
Independent Advisor
2 answers
Storage progressively increasing to near full over time, says most being used by installed apps but I don't have large apps? Please help!
It say's saying around 309GB is being used for apps and was recently about 400GB until I deleted some old files in /local for uninstalled apps. I think I've had some issues with registry corruption or temporary files being trapped or something as it is…
Windows for home | Windows 11 | Files, folders, and storage
11,782 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 94%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
1 answer
How to Claim Tax back on an order
I am tax exempt, how do I file claim tax on my order on Microsoft store?
Windows for home | Windows 11 | Microsoft Store
3,396 questions
asked
2026-10-15T19:16:55.69+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 30%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESL%3C/text%3E%3C/svg%3E)
Sylvia Lin
0
Reputation points
commented
2026-10-17T11:31:10.41+00:00
Vikki-T
12,080
Reputation points Microsoft External Staff
Moderator
1 answer
Avd dynamic scaling, a lot of questions
Hi folks ! I'm currently trying to make a customer adopt azure virtual desktop with dynamic scaling but... I'm facing some limitations ( or not implemented features maybe ?) and not able to find it in the documentation... So I'm trying here 😀 Uses…
Azure Virtual Desktop
Azure Virtual Desktop
A Microsoft desktop and app virtualization service that runs on Azure. Previously known as Windows Virtual Desktop.
2,172 questions
asked
2026-10-16T06:59:39.8166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 60%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
Cloudy
306
Reputation points
commented
2026-10-17T11:29:52.8333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 38%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMP%3C/text%3E%3C/svg%3E)
Marcin Policht
110.6K
Reputation points MVP
Volunteer Moderator
1 answer
Copilot Cowork failed document task and consumed entire monthly token allowance
On October 13, 2026, I assigned Microsoft Copilot Cowork a task to rebuild an Policy using a specifically designated master document. The instructions identified the required master, discretionary policy as the controlling client-policy profile, and as…
Microsoft Copilot | Other
2,296 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 54%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDM%3C/text%3E%3C/svg%3E)
2 answers
How to get certificate
I have given the exam today when I will get the certificate and where
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
58,394 questions
asked
2026-10-17T11:06:33.0633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 25%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJJ%3C/text%3E%3C/svg%3E)
Jeevithra J
0
Reputation points
edited the question
2026-10-17T11:20:16.59+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 19%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESK%3C/text%3E%3C/svg%3E)
simo-k
97,305
Reputation points
Volunteer Moderator
1 answer
Regarding certificate
I completed 3 modules but I didn't recieve my certificates yet. What to do ?
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
58,394 questions
asked
2026-10-17T11:10:49.2666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 64%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Thaarani Nagaraj
0
Reputation points
edited the question
2026-10-17T11:19:12.1733333+00:00
simo-k
97,305
Reputation points
Volunteer Moderator
2 answers
Unable to save complete email to File Explorer or as attachement to another email
For years, I have used 'drag and drop' to move emails from Outlook to File Explorer, or to attach to other emails. These processes are not working and result in incomplete email histories. For filing: I simply selected the latest email (which contained…
Outlook | Windows | Classic Outlook for Windows | For home
Outlook | Windows | Classic Outlook for Windows | For home
Using Classic Outlook on Windows for personal email, calendar, and contact management
32,905 questions
asked
2026-10-12T04:43:42.2266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 41%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
Benni
0
Reputation points
commented
2026-10-17T11:17:40.05+00:00
Francisco Montilla
31,535
Reputation points
Independent Advisor
2 answers
How to recover a deleted email
How can i recover a deleted email which I deleted 4 days ago
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
11,237 questions
asked
2026-10-17T09:20:39.8333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 50%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EID%3C/text%3E%3C/svg%3E)
Ian Dellaway
0
Reputation points
answered
2026-10-17T11:13:54.7566667+00:00
Jhun Buala
5,900
Reputation points
Independent Advisor
2 answers
WHY DOES COPILOT'S NEW UPDATE SUCK?!
I always use my phone to chat and my app store was broken so i decided to use my computer and i had a conversation that couldn't load and if i bring up something FROM THAT CONVERSATION, it literally forgets, AND IM SICK OF IT.
Microsoft Copilot | Windows Copilot | App
Microsoft Copilot | Windows Copilot | App
An application or feature powered by Windows Copilot to assist users with tasks and productivity
317 questions
asked
2026-10-14T01:29:09.6266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 86%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
Kaideniscool2014
0
Reputation points
commented
2026-10-17T11:12:10.6033333+00:00
Vikki-T
12,080
Reputation points Microsoft External Staff
Moderator