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aka.ms/prosupport wont load after logging in

I am trying to open a support ticket with microsoft per incident, any time I log into aka.ms/prosupport with different accounts and systems like mobile devices, chrome books, laptops that are personal devices the page is like stuck loading in an infinit…

Microsoft Edge | Website issues | Windows 11
asked 2026-10-14T23:57:13.2766667+00:00
D Boudreau 0 Reputation points
1 answer

Cricut Maker 4 doesn't show up

My Cricut Make 4 shows up under devices in the computer, but won't connect.

Windows for home | Other | Devices and drivers
asked 2026-10-14T23:55:43.2566667+00:00
D H 0 Reputation points
answered 2026-10-14T23:56:27.06+00:00

AI answer

1 answer

Windows 11 is enlarging text within my games and apps and is ruining products that I have been using for years.

I absolutely cannot play or use products I have paid for and used for years on previous windows products. Randomly the text is so large that I cannot play the game because I cannot read any of the information I need to see. I have been a loyal windows…

Windows for home | Windows 11 | Gaming
asked 2026-10-14T23:55:10.1+00:00
Ben Partis 0 Reputation points
answered 2026-10-14T23:55:52.6333333+00:00

AI answer

2 answers

Urgent: Azure Billing Account Disabled — Unable to Pay or Create Support Ticket.

Hello Microsoft Azure Support Team, I am the administrator of a business Azure subscription hosting our company's software platform. Our Azure billing account has been restricted following a suspicious-activity warning. Unfortunately, the Azure portal…

Azure Cloud Services
Azure Cloud Services

An Azure platform as a service offer that is used to deploy web and cloud applications.

1,022 questions
asked 2026-10-14T22:30:46.4733333+00:00
maureen 0 Reputation points
answered 2026-10-14T23:55:35.1866667+00:00
S.Sengupta 32,991 Reputation points MVP Volunteer Moderator
0 answers

Windows Hello Face stops working after KB5127648 – IR stream never starts (ROG Strix G18 G815LR)

After the cumulative update KB5127648 (build 26300.9711), Windows Hello Face stopped working. The IR emitter doesn't light up, and face sign-in never finds a face. It worked fine right before the update was installed. Device ASUS ROG Strix G18…

Windows for home | Windows 11 | Windows update
asked 2026-10-14T23:55:29.11+00:00
Lautaro 0 Reputation points
5 answers

[Descargar archivo con géneros](sandbox:/mnt/data/Libro1_generos.xlsx)

Abrir archivo Descargar archivo con géneros

Windows for home | Other | Files, folders, and storage
asked 2026-04-21T05:26:22.67+00:00
Yesenia Rodriguez 20 Reputation points
answered 2026-10-14T23:55:20.73+00:00
dulce maria alcaraz arias 0 Reputation points
1 answer

Stopped receiving e-mails from yahoo account in Outlook 2013 Desktop edition

Hello, Two days ago, I suddenly stopped receiving emails from my yahoo account in Outlook 2013. I can still send e-mails without a problem, but I receive the following error during the receive process: Receiving' reported error (0x80004005) : 'The…

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-10-12T21:57:59.24+00:00
John S 5 Reputation points
commented 2026-10-14T23:54:49.7066667+00:00
Chloe-V 14,125 Reputation points Microsoft External Staff Moderator
1 answer

I bought a lifetime home use program, Office Pro Plus and now I cannot get it installed in my new computer

New computer and I cannot get home use Office Professional Plus 2016 installed. Help

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-10-07T13:05:17.61+00:00
J p 0 Reputation points
commented 2026-10-14T23:53:33.1933333+00:00
Tia Nowak 0 Reputation points
1 answer

subscriptino

I need help to restore my subscriptino..................... pease i need this

Azure Virtual Machines
Azure Virtual Machines

An Azure service that is used to provision Windows and Linux virtual machines.

10,417 questions
asked 2026-10-14T23:00:33.48+00:00
jada Dennis 0 Reputation points
answered 2026-10-14T23:53:27.64+00:00
S.Sengupta 32,991 Reputation points MVP Volunteer Moderator
1 answer

I can’t sign in to my own Microsoft account, and I’m trying to regain access through the official account recovery process.

Service Personal Microsoft account (consumer), with a third-party email address (Gmail) as the sign-in name. Scenario I can’t sign in to my own Microsoft account, and I’m trying to regain access through the official account recovery process. Result My…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-14T13:11:37.5033333+00:00
Nguyễn Thái Hoà 0 Reputation points
answered 2026-10-14T23:52:19.9133333+00:00
Ian-T 14,120 Reputation points Microsoft External Staff Moderator
2 answers

i want to pay $99 for a yr for personal microsoft

where do i go to get my microsoft working again. i can not sign in. i have my password but doesn't work and now you don't give me option to sign in. i am old and don't understand all the different microsoft products./ please assist

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-13T21:53:12.4+00:00
janet adkins 0 Reputation points
commented 2026-10-14T23:52:04.12+00:00
Jeronimo Fuerte 46,765 Reputation points Independent Advisor
1 answer

Cancelled long standing 365 subscription due to duplication when buying a new laptop in May 2026. Need existing data (on expired subscription) to be on the account with the laptop.

Hi there, There was a period of overlap when I first bought this HP laptop from Currys from May 2026 until August 2026, before I realised I was paying for duplicate services. In August I realised the duplication (as the laptop came with a Microsoft…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-10-14T12:15:38.6666667+00:00
Kulveer Johal 0 Reputation points
edited an answer 2026-10-14T23:48:07.55+00:00
Xavier-D 13,885 Reputation points Microsoft External Staff Moderator
2 answers

account has multiple transaction from me. I would like a refund of these transactions

can you review my account? I have made several purchases from this morning due to lacking of a subscription which was not true. but I attempted to renew the account more than one time, because the system wasn't able to recognize the account on my…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-14T13:54:11.4066667+00:00
Raymond Clay 0 Reputation points
answered 2026-10-14T23:47:44.39+00:00
EmilyS_726 30,795 Reputation points Volunteer Moderator
2 answers

Outlook.com not blocking domains IP's originated from Microsoft themselves..

I've gone 300+ reports to all the Microsoft report emailadresses. Yet no response or fix was done. I've been massively spammed by multiple IP's/domains from Microsoft servers and Outlook.com doesn't able the option to block them. (Note: Rules also…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-10-12T10:33:16.75+00:00
Wilbert van N 0 Reputation points
commented 2026-10-14T23:44:44.0466667+00:00
Wilbert van N 0 Reputation points
1 answer

my account is not activated until now and con not access Teams and keep asking to buy service

My name is <mod: PII removed>. My account is under <mod: PII removed>@gmail.com (I also have another email, <mod: PII removed>@aol.com, and phone number ( <mod: PII removed>). I can't access the team and other services, and it…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-14T16:02:05.14+00:00
Bahaa Aly 0 Reputation points
answered 2026-10-14T23:43:01.1333333+00:00
Ian-T 14,120 Reputation points Microsoft External Staff Moderator
1 answer

Message blocked because it contains content identified as spam

TENGO 3 DIAS TRATANDO DE ENVIAR CORREOS Y ME LOS REGRESA CON ESTA NOTA: Message blocked because it contains content identified as spam. ANTES LOS ENVIABA Y NO TENIA NINGUN PROBLEMA, NECESITO SU AYUDA POR QUE SON INVOICES QUE NECESITO COBRAR. GRACIAS

Outlook | Web | Outlook.com | Email
asked 2026-10-13T19:30:04.17+00:00
karla montano chavez 0 Reputation points
commented 2026-10-14T23:43:00.31+00:00
Chloe-V 14,125 Reputation points Microsoft External Staff Moderator
2 answers

Hacked Mircosoft/Xbox account

Hello, i am seeking help because my mircosoft account/xbox account has been hacked 5 days ago while i was at work and i've been in contact with multiple supports. And now its to the point where the person that got into my account has removed/deleted my…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-10-14T19:05:37.4533333+00:00
Littrell Spencer 0 Reputation points
answered 2026-10-14T23:42:43.3066667+00:00
Dio Xavier 297.2K Reputation points Volunteer Moderator
2 answers

My SurfacePro8 suddenly does not recognize its builtin camera

I updated my W11-pro in on my SurfacePro8 in September and the built-in camera stopped working and disappeared from W11. I have tried everything that I have found online under this question from Microsoft and no change. any solutions or suggestions…

Surface | Surface Pro | Sound and camera
asked 2026-10-14T18:27:08.3466667+00:00
John Tomlinson 0 Reputation points
edited an answer 2026-10-14T23:41:01.9066667+00:00
S.Sengupta 32,991 Reputation points MVP Volunteer Moderator
6 answers

GIFS in Teams Chat not previewing

When utilizing teams chat, I have the ability to send gifs to whomever. However, I have lost the ability to preview the full GIF before sending it. I now have to send it in order to see what the full GIF is. As a district we have already checked off…

Microsoft Teams | Microsoft Teams for education | Chats | Other
asked 2025-12-01T13:57:14.3766667+00:00
Anneliese Jennings 340 Reputation points
edited a comment 2026-10-14T23:40:10.67+00:00
B Haris 0 Reputation points
1 answer

unwanted Microsoft pop up has started.

In the last two days I have started to get a pop up when I start up. This states: "Microsoft. We need a little more help. It looks like this email is used with more than one account with Microsoft. Which one do you want to use?" (Work or…

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-10-14T16:15:56.5033333+00:00
Mark Martin 0 Reputation points
answered 2026-10-14T23:38:44.6766667+00:00
Ian-T 14,120 Reputation points Microsoft External Staff Moderator