Using New Outlook on Windows for professional communication and productivity
new outlook Adobe can't open
Dear Microsoft Support, We are experiencing an issue with New Outlook where users are unable to open PDF attachments directly from emails. We have already tried the following troubleshooting steps: Closed Outlook completely. Checked the following…
Outlook | Windows | New Outlook for Windows | For business
New Azure/Entra tenant is inaccessible to the sole administrator. Sign-in fails with AADSTS90123 / IdentityProviderAccessDenied, while the Microsoft account works normally elsewhere. I need Tenant Recovery assistance and can provide tenant details private
Title: Azure/Entra tenant lockout — sole admin — AADSTS90123 I need Tenant Recovery assistance for a new Microsoft Entra/Azure tenant. I am the sole administrator and cannot obtain a token for the tenant. Sign-in fails with AADSTS90123 /…
Microsoft 365 and Office | Subscription, account, billing | For business | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Can't edit or save in MS 365 with active subscription
Can't edit or save in MS 365, but I have an active subscription
Microsoft 365 and Office | Subscription, account, billing | Other | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
How to fix "The daily message limit helps us free the world from spammers--we're sorry that it's getting in your way. " Error
I have an account for our neighborhood community of about 30 emails. When I try to send an email to our community, I get this error message: The daily message limit helps us free the world from spammers--we're sorry that it's getting in your way. I have…
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
SWAY refresh constantly
I am working on SWAY and it is giving me an error and refreshing approximately every 40 seconds whilst I'm working on it. It is beyond frustrating. I have deleted cookies and proxies but it is still continuing Error code at bottom of screen:…
Microsoft 365 and Office | Sway | For education
A Microsoft digital storytelling app for creating and sharing interactive reports and presentations.
Surface Pro 12inch Slim pen 2 leaving dots on screen
I am a digital illustrator by trade and I need my brand new surface pen and brand new 12 inch surface to work, however when i lift my pen up and down towards the screen inbetween drawing lines, it leaves a mark of ink blob on the screen, without touching…
Surface | Accessories | Surface Pen
How to include lead-in 0 on zip code
Formatting zip codes in an excel spreadsheet. When I transfer to mail merge in Word, the initial 0 drops out of my zip code.
Microsoft 365 and Office | Excel | For home | Windows
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
How to fix touchpad not working on Lenovo 16 G6 IRL
Everything was working smoothly. After update of windows updates all of a sudden my touchpad is not working at all. After checking on device manager it shows as the photo i have included here.. I2C HID device with warning sign. It also happened before…
Windows for home | Windows 11 | Windows update
2 Microsoft accounts one canceled and keep gettting billed
I have 2 Microsoft 365 accounts - 1 family and 1 Personal. I canceled the Family account in 2025 but keep getting billed. The personal account is on my iPhone, and I want to keep it but need help transferring it to my PC. The credit card company will…
Microsoft 365 and Office | Subscription, account, billing | For home | iOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
How to recover my Microsoft account that was stolen
My Microsoft account was stolen and the email was changed so I've not been able to recover it. How can I get it back?
Windows for home | Windows 11 | Security and privacy
Account Recovery not working
Hello, does Microsoft still do account recovery? I have tried to recover an account for 3 weeks now but have not received any “we reviewed your request” emails. It is also impossible to speak with a human being without going through multiple menus
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
ALL emails lost
Just lost all emails from 2026 until 3rd october. all gone from my hotmail.co.uk & hotmail.com accounts off of phone, mac and webmail.. not deleted or archived.
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
Failure to send MFA SMS during sign-in, MFA fails with error 399287
Hi, I am locked out of the global admin account on my Microsoft 365 tenant. My password works, but I cannot get past the MFA step. The Authenticator app was on my old phone, which I no longer have. When I choose to get a text or a call on my mobile…
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
How to deal with persistent junk email
I am getting hundreds of emails from spam users pretending to be from google maps for a custom map. Should I block all the senders which puts the emails directly into trash? Is there a way to automatically delete these type of emails meaning bypassing…
Exchange Online
A cloud-based service included in Microsoft 365, delivering scalable messaging and collaboration features with simplified management and automatic updates.
Unable to access Teams Essentials tenant or cancel subscription (AADSTS50020)
Organisation: [Moderator note: Personally Identifiable Information removed] Tenant: EdgeStrategicMarketingLtd.onmicrosoft.com Tenant ID: [Moderator note: Personally Identifiable Information removed] Subscription: Microsoft Teams Essentials Purchase date:…
Microsoft Teams | Microsoft Teams for business | Other
Additional features, settings, or issues not covered by specific Microsoft Teams categories
Error 399287 blocking MFA sign-in, PhoneReputation block on registered number, sole admin cannot complete verification
Summary I am unable to complete MFA sign-in to an existing Microsoft Entra tenant where I am the Global Administrator. Sign-in accepts my password, then fails at the second factor with error code 399287 on both SMS and voice, which points to a…
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Where to contact or get help from Microsoft
My Microsoft account has been hacked and the attacker has changed the Email, so I have no way of getting back in and when I try to submit the recovery form it tells me, that my email doesn't exist. I have replied to an email, which I got typing with a…
Microsoft Security | Microsoft Identity Manager
A tool for managing user identities, credentials, and access across on-premises and cloud environments
AI answer
MS Sway crashing every few minutes for a week now
I saw the other post and the potential fixes. I did all of them. I'm thinking it's on Microsoft's end, this issue. A lot of people are using sway for work and school projects, and so am I. I saw a ticket was put in 2 days ago - has there been an update?…
Microsoft 365 and Office | Sway | For education
A Microsoft digital storytelling app for creating and sharing interactive reports and presentations.
Impact of SMS/Voice MFA Retirement – February 2027
Hello, just two questions: What happens if a user has Microsoft Authenticator or TOTP registered alongside SMS/voice authentication methods when SMS and voice are retired on February 1, 2027? Will the user be required to register a phishing-resistant…
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
AI answer
Windows 11 ARM Active X compatibility
I am running Edge in IE Mode on Windows 11 Pro ARM (via Parallels), but my company remote access, which relies on ActiveX, isn't working, despite all the settings being identical to those on other non-ARM Windows installations, which work. My question…
Windows for business | Windows Client for IT Pros | User experience | Other
Microsoft Edge | Microsoft Edge development
Developing and testing features or extensions for Microsoft Edge