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new outlook Adobe can't open

Dear Microsoft Support, We are experiencing an issue with New Outlook where users are unable to open PDF attachments directly from emails. We have already tried the following troubleshooting steps: Closed Outlook completely. Checked the following…

Outlook | Windows | New Outlook for Windows | For business
asked 2026-10-01T10:56:29.52+00:00
Telman Garakishiyev 5 Reputation points
commented 2026-10-09T14:23:17.9266667+00:00
Stefan Blom 353.9K Reputation points MVP Volunteer Moderator
2 answers

New Azure/Entra tenant is inaccessible to the sole administrator. Sign-in fails with AADSTS90123 / IdentityProviderAccessDenied, while the Microsoft account works normally elsewhere. I need Tenant Recovery assistance and can provide tenant details private

Title: Azure/Entra tenant lockout — sole admin — AADSTS90123 I need Tenant Recovery assistance for a new Microsoft Entra/Azure tenant. I am the sole administrator and cannot obtain a token for the tenant. Sign-in fails with AADSTS90123 /…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-05T14:53:28.5066667+00:00
Alejandro Ostergaard 0 Reputation points
answered 2026-10-09T14:21:45.73+00:00
Alejandro Ostergaard 0 Reputation points
2 answers One of the answers was accepted by the question author.

Can't edit or save in MS 365 with active subscription

Can't edit or save in MS 365, but I have an active subscription

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-07-20T02:34:45.23+00:00
Scott Honiberg 20 Reputation points
commented 2026-10-09T14:21:45.0966667+00:00
Diane Sullivan 0 Reputation points
2 answers One of the answers was accepted by the question author.

How to fix "The daily message limit helps us free the world from spammers--we're sorry that it's getting in your way. " Error

I have an account for our neighborhood community of about 30 emails. When I try to send an email to our community, I get this error message: The daily message limit helps us free the world from spammers--we're sorry that it's getting in your way. I have…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-10-06T13:35:28.0533333+00:00
Unity_Rolling 0 Reputation points
accepted 2026-10-09T14:21:08.6266667+00:00
Unity_Rolling 0 Reputation points
1 answer

SWAY refresh constantly

I am working on SWAY and it is giving me an error and refreshing approximately every 40 seconds whilst I'm working on it. It is beyond frustrating. I have deleted cookies and proxies but it is still continuing Error code at bottom of screen:…

Microsoft 365 and Office | Sway | For education
asked 2026-10-09T12:46:19.6033333+00:00
James 0 Reputation points
edited an answer 2026-10-09T14:19:14.52+00:00
Nam-D 4,170 Reputation points Microsoft External Staff Moderator
1 answer

Surface Pro 12inch Slim pen 2 leaving dots on screen

I am a digital illustrator by trade and I need my brand new surface pen and brand new 12 inch surface to work, however when i lift my pen up and down towards the screen inbetween drawing lines, it leaves a mark of ink blob on the screen, without touching…

Surface | Accessories | Surface Pen
asked 2026-10-07T16:26:45.21+00:00
Benjamin 0 Reputation points
edited an answer 2026-10-09T14:18:55.4233333+00:00
S.Sengupta 32,666 Reputation points MVP Volunteer Moderator
2 answers One of the answers was accepted by the question author.

How to include lead-in 0 on zip code

Formatting zip codes in an excel spreadsheet. When I transfer to mail merge in Word, the initial 0 drops out of my zip code.

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-10-08T21:01:00.9366667+00:00
Max Becker 20 Reputation points
commented 2026-10-09T14:18:47.5066667+00:00
Max Becker 20 Reputation points
1 answer

How to fix touchpad not working on Lenovo 16 G6 IRL

Everything was working smoothly. After update of windows updates all of a sudden my touchpad is not working at all. After checking on device manager it shows as the photo i have included here.. I2C HID device with warning sign. It also happened before…

Windows for home | Windows 11 | Windows update
asked 2026-10-09T13:04:11.3633333+00:00
saeed 0 Reputation points
edited the question 2026-10-09T14:17:40.7166667+00:00
Neil D 34,440 Reputation points Volunteer Moderator
2 answers

2 Microsoft accounts one canceled and keep gettting billed

I have 2 Microsoft 365 accounts - 1 family and 1 Personal. I canceled the Family account in 2025 but keep getting billed. The personal account is on my iPhone, and I want to keep it but need help transferring it to my PC. The credit card company will…

Microsoft 365 and Office | Subscription, account, billing | For home | iOS
asked 2026-10-09T13:37:26.8866667+00:00
Beth Czarnecki 0 Reputation points
answered 2026-10-09T14:17:04.21+00:00
DaveM121 937.6K Reputation points Independent Advisor
2 answers

How to recover my Microsoft account that was stolen

My Microsoft account was stolen and the email was changed so I've not been able to recover it. How can I get it back?

Windows for home | Windows 11 | Security and privacy
asked 2026-06-17T05:52:15.88+00:00
gbc XmxrleyX6 Gbc XmxrleyX6 0 Reputation points
recommended 2026-10-09T14:15:27.5666667+00:00
Stefan Blom 353.9K Reputation points MVP Volunteer Moderator
4 answers

Account Recovery not working

Hello, does Microsoft still do account recovery? I have tried to recover an account for 3 weeks now but have not received any “we reviewed your request” emails. It is also impossible to speak with a human being without going through multiple menus

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-06-16T14:56:18.9266667+00:00
Ryan S 5 Reputation points
commented 2026-10-09T14:14:05.6533333+00:00
Stefan Blom 353.9K Reputation points MVP Volunteer Moderator
2 answers

ALL emails lost

Just lost all emails from 2026 until 3rd october. all gone from my hotmail.co.uk & hotmail.com accounts off of phone, mac and webmail.. not deleted or archived.

Outlook | Web | Outlook.com | Email
asked 2026-10-08T16:30:12.29+00:00
marc eastham 0 Reputation points
commented 2026-10-09T14:13:08.1466667+00:00
marc eastham 0 Reputation points
4 answers One of the answers was accepted by the question author.

Failure to send MFA SMS during sign-in, MFA fails with error 399287

Hi, I am locked out of the global admin account on my Microsoft 365 tenant. My password works, but I cannot get past the MFA step. The Authenticator app was on my old phone, which I no longer have. When I choose to get a text or a call on my mobile…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-21T14:49:33.82+00:00
Himanshu Arora 5 Reputation points
accepted 2026-10-09T14:10:21.4566667+00:00
Himanshu Arora 5 Reputation points
1 answer One of the answers was accepted by the question author.

How to deal with persistent junk email

I am getting hundreds of emails from spam users pretending to be from google maps for a custom map. Should I block all the senders which puts the emails directly into trash? Is there a way to automatically delete these type of emails meaning bypassing…

Exchange Online
Exchange Online

A cloud-based service included in Microsoft 365, delivering scalable messaging and collaboration features with simplified management and automatic updates.

7,432 questions
asked 2025-10-10T23:12:18.94+00:00
Stephanie Subocz 20 Reputation points
commented 2026-10-09T14:09:14.3466667+00:00
LPG 0 Reputation points
4 answers

Unable to access Teams Essentials tenant or cancel subscription (AADSTS50020)

Organisation: [Moderator note: Personally Identifiable Information removed] Tenant: EdgeStrategicMarketingLtd.onmicrosoft.com Tenant ID: [Moderator note: Personally Identifiable Information removed] Subscription: Microsoft Teams Essentials Purchase date:…

Microsoft Teams | Microsoft Teams for business | Other
asked 2026-10-07T09:39:13.02+00:00
commented 2026-10-09T14:08:56.5733333+00:00
Julie Huynh 3,850 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

Error 399287 blocking MFA sign-in, PhoneReputation block on registered number, sole admin cannot complete verification

Summary I am unable to complete MFA sign-in to an existing Microsoft Entra tenant where I am the Global Administrator. Sign-in accepts my password, then fails at the second factor with error code 399287 on both SMS and voice, which points to a…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-21T14:31:13.0233333+00:00
Himanshu Arora 20 Reputation points
accepted 2026-10-09T14:08:31.19+00:00
Himanshu Arora 20 Reputation points
1 answer

Where to contact or get help from Microsoft

My Microsoft account has been hacked and the attacker has changed the Email, so I have no way of getting back in and when I try to submit the recovery form it tells me, that my email doesn't exist. I have replied to an email, which I got typing with a…

Microsoft Security | Microsoft Identity Manager
asked 2026-10-09T14:08:09.23+00:00
Laquez 0 Reputation points
answered 2026-10-09T14:08:27.88+00:00

AI answer

1 answer

MS Sway crashing every few minutes for a week now

I saw the other post and the potential fixes. I did all of them. I'm thinking it's on Microsoft's end, this issue. A lot of people are using sway for work and school projects, and so am I. I saw a ticket was put in 2 days ago - has there been an update?…

Microsoft 365 and Office | Sway | For education
asked 2026-10-09T13:11:41.6133333+00:00
Sarah M 0 Reputation points
answered 2026-10-09T14:07:18.9033333+00:00
Heimerdinger 800 Reputation points Independent Advisor
1 answer

Impact of SMS/Voice MFA Retirement – February 2027

Hello, just two questions: What happens if a user has Microsoft Authenticator or TOTP registered alongside SMS/voice authentication methods when SMS and voice are retired on February 1, 2027? Will the user be required to register a phishing-resistant…

Microsoft 365 and Office | Other
asked 2026-10-09T14:06:21.1766667+00:00
Dino Anzellotti 0 Reputation points
answered 2026-10-09T14:07:15.6533333+00:00

AI answer

3 answers

Windows 11 ARM Active X compatibility

I am running Edge in IE Mode on Windows 11 Pro ARM (via Parallels), but my company remote access, which relies on ActiveX, isn't working, despite all the settings being identical to those on other non-ARM Windows installations, which work. My question…

Windows for business | Windows Client for IT Pros | User experience | Other
Microsoft Edge | Microsoft Edge development
asked 2022-01-31T15:25:40.99+00:00
Richard Graham 1 Reputation point
commented 2026-10-09T14:04:09.8933333+00:00
Aniket 0 Reputation points