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Inquiry on October 2026 OneDrive Policy: M365 E3/E5 Transition and 25TB Storage Retention

Dear Microsoft Support Team / Account Manager Currently, our organization is utilizing SharePoint Plan 2, purchased directly from Microsoft with timely renewals, and we have maintained full compliance with all terms of service. Previously, each user was…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-10-10T17:54:18.8333333+00:00
no 5 0 Reputation points
answered 2026-10-10T18:59:38.1166667+00:00
Kristen Tran 2,285 Reputation points Independent Advisor
2 answers

How to determine current storage utilization of a family on Family 365 plan?

If I continue with my current Microsoft Family 365 subscription, total included storage utilization will be 2 TB. However, at the present time I have not yet reached my renewal and so my family is still operating under the old rule of 1 TB per member. I…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-10-10T17:49:43.8566667+00:00
Mark Messinger 145 Reputation points
answered 2026-10-10T18:56:18.9033333+00:00
EmilyS726 271.7K Reputation points Independent Advisor
1 answer

Microsoft for Startups support inaccessible — AADSTS16000 and incorrect $200 offer

I am applying through Microsoft for Startups with a new personal Microsoft account. Before LinkedIn verification, the startup dashboard displays “Unlock $200 in Azure credits,” although the current Microsoft documentation describes up to $1,000. I have…

Azure | Azure ISV (Independent Software Vendor) and Startups
asked 2026-08-20T08:14:16.7+00:00
Christian Roed Christensen 0 Reputation points
commented 2026-10-10T18:56:12.1466667+00:00
LawSnap 0 Reputation points
1 answer

cannot receive messages in Outlook.com

I have not been able to receive email messages in Outlook since 25 September.

Outlook | Web | Outlook.com | Email
asked 2026-10-10T18:08:46.26+00:00
GERALD DURKOP 0 Reputation points
commented 2026-10-10T18:55:46.5833333+00:00
John Jefferson Doyon 89,540 Reputation points Independent Advisor
1 answer

My Excel application suddenly won't allow me to drag and drop cells

This just started a few days ago. It looks like the XLS files are all Protected/Locked, but I didn't lock them and I don't have a password to unlock them.

Microsoft 365 and Office | Excel | Other | Windows
asked 2026-10-10T18:52:51.0233333+00:00
Anthony Stonefield 0 Reputation points
answered 2026-10-10T18:53:02.9133333+00:00

AI answer

5 answers

why can i not connect my headphones without issues?

every time i try to connect my headphones they either dont play audio or continue to turn themselves on and off every few seconds.ive tried multiple things and nothing works.please fix this, im really irritated that headphones are impossible to use with…

Windows for home | Windows 11 | Performance and system failures
asked 2026-10-10T15:27:17.02+00:00
julia okudu 0 Reputation points
answered 2026-10-10T18:52:46.7533333+00:00
Ferdinand Nanalig 33,410 Reputation points Independent Advisor
2 answers

How to restore an email alias that was deactivated

I deactivated an old live account email address due to constantly receiving notifications that a bad actor was trying to access the account. I did this by adding a new email address alias and setting it as primary, then deleting the old live.com email…

Outlook | Web | Outlook.com | Email
asked 2026-10-10T17:53:08.0966667+00:00
Brian Bolden 0 Reputation points
answered 2026-10-10T18:52:35.6933333+00:00
EmilyS726 271.7K Reputation points Independent Advisor
2 answers

Deep cleaning windows

Hello.I have windows 11 build 25H2.My laptop has an ssd 500 GB(for usage are free 450 GB).I bought it , the summer of 2020.Until november of 2023 (while i had version 23H2) the space was 280 gb (with one installation game that …

Windows for home | Windows 11 | Settings
asked 2026-01-12T08:48:04.5833333+00:00
edited a comment 2026-10-10T18:52:18.9066667+00:00
Woody 0 Reputation points
2 answers

Sharing Premium Membership

I have an active Microsoft 365 Premium subscription. My husband is already an active member of my Microsoft Family group, but he doesn't appear in my subscription-sharing list. Both email invitations and sharing links fail when he tries to accept them.…

Microsoft 365 and Office | Microsoft Family Safety | For home | Other
Microsoft 365 and Office | Microsoft Family Safety | For home | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

315 questions
asked 2026-10-10T18:07:11.72+00:00
Lee Lacy 0 Reputation points
answered 2026-10-10T18:50:42.76+00:00
John Jefferson Doyon 89,540 Reputation points Independent Advisor
1 answer

cant send files from cell phone

not able to send files from cell to new lenovo laptop

Windows for home | Windows 11 | Connect Phone and PC
asked 2026-10-10T17:48:03.4066667+00:00
Robert Rorden 0 Reputation points
answered 2026-10-10T18:49:59.13+00:00
Diana Mariz 11,025 Reputation points Independent Advisor
1 answer

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How to fix bluescreen 133 that happens under heavy games?

Windows for home | Windows 11 | Gaming
asked 2026-09-29T14:11:43.72+00:00
haggsy 0 Reputation points
commented 2026-10-10T18:48:57.1466667+00:00
haggsy 0 Reputation points
0 answers

Unable to accept Family Safety invite and get error code "Unusual activity detected We’ve detected some unusual activity. Wait to resend the invite. If you need help, please share the error details and this Trace id: aV8hZ9dQXU6yh77X.25.62 with support."

Unable to accept Family Safety invite and get error code "Unusual activity detected We’ve detected some unusual activity. Wait to resend the invite. If you need help, please share the error details and this Trace id: aV8hZ9dQXU6yh77X.25.62 with…

Microsoft 365 and Office | Microsoft Family Safety | For home | Other
Microsoft 365 and Office | Microsoft Family Safety | For home | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

315 questions
asked 2026-10-10T18:42:51.39+00:00
kevin Martinez 0 Reputation points
0 answers

All Outlook email lost when pointed at a new email server

All Outlook email on my laptop was lost when I changed the mail server. The structure and content of the missing email is still on my iPhone. Is there any way to recover my laptop from my phone?

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-10-10T18:30:44.1933333+00:00
Denise Clark 0 Reputation points
9 answers

Why are you forcing Clipchamp Users to use OneDrive or else they lose everything? Doesn't that feel a little bit inconsiderate and just further hurts your image?

I get that you want people to use OneDrive, but the nicest thing you ever did was making the use of OneDrive OPTIONAL, the Keyword here being OPTIONAL. But then after seeing the most recent update you made for Clipchamp, you've basically declared that…

Microsoft 365 and Office | Clipchamp | Other
asked 2025-12-20T14:39:11.9466667+00:00
Ben Moss 75 Reputation points
commented 2026-10-10T18:29:59.42+00:00
Matt The Rhino 0 Reputation points
1 answer

Windows 11 Home OEM deactivated after ASRock BIOS update (TPM reset) – 0xC004F200 / 0x803FABBA, no hardware changed

Hello, My Windows 11 Home was activated and working for over two years. It deactivated immediately after a motherboard BIOS update. No hardware was changed. I have tried every self-service option and cannot reach a human agent, so I'm asking here for…

Windows for home | Windows 11 | Licensing and activation
asked 2026-10-10T17:48:43.4+00:00
masje 0 Reputation points
answered 2026-10-10T18:18:54.6566667+00:00
Neil D 34,445 Reputation points Volunteer Moderator
1 answer

no product key delivery

I purchased Windows 11 in the online store. I see the receipt, I see the email but nowhere can I find my product activation key.

Windows for home | Windows 11 | Licensing and activation
asked 2026-10-10T17:17:44.9733333+00:00
scott rovig 0 Reputation points
commented 2026-10-10T18:16:13.79+00:00
Neil D 34,445 Reputation points Volunteer Moderator
3 answers

Windows defender blocking access

Windows defender blocking access to web but I am using my own personal account and pc and I am of course the administrator

Windows for home | Windows 11 | Security and privacy
asked 2026-10-09T10:42:08.04+00:00
Ian King 0 Reputation points
answered 2026-10-10T18:13:45.17+00:00
Paulo GM 72,765 Reputation points Independent Advisor
1 answer

i keep getting blue screen and its have been headache for so much like three months now, please me help me fix it or the cause of it

i found this on reliability monitor Problem signature Problem Event Name: BlueScreen Code: 116 Parameter 1: ffffe684e2ea2010 Parameter 2: fffff8017f5aeb70 Parameter 3: ffffffffc000009a Parameter 4: 4 OS version: 10_0_22000 Service…

Windows for home | Windows 11 | Performance and system failures
asked 2026-10-10T10:33:01.6833333+00:00
commented 2026-10-10T18:09:53.81+00:00
1 answer

Begging for help with Outlook Classic send/receive issues

I have been trying to get help with Outlook Classic send/receive issues periodically for 2 years. One time about a year ago a rep remoted in and set up a new profile but the problem is not resolved. I've been sent multiple links and sets of instructions…

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-10-08T14:22:43.5633333+00:00
Linda Jaros 0 Reputation points
commented 2026-10-10T18:09:11.4833333+00:00
Linda Jaros 0 Reputation points
5 answers

Upgrade from windows 10 to windows 11 and then back to windows 10

I downloaded windows 11. I couldn't do any thing there so I reversed it back to windows 10. Now my screen recording is not working which I had no problems before. No help from Microsoft.

Windows for home | Windows 10 | Performance and system failures
asked 2026-10-02T18:47:26.2666667+00:00
HARRY PANNU 0 Reputation points
answered 2026-10-10T18:08:33.2766667+00:00
HARRY PANNU 0 Reputation points