General comments or suggestions submitted by users about the Q&A site that don’t fit into predefined categories.
My old profile and new profile got mixed up
Hi, Years ago, I had a profile with my certifications showing, but now I am not seeing it. There may have been something that happened and I need to speak with support right away
Community Center | Discuss the Q&A site | Other feedback
AI answer
PRODUCT KEY NOT GIVEN
I have the windows but I dont know the product key of my windows
System Center Service Manager
A family of System Center products for managing incidents and problems.
Fix Authenticator
My authentication app won’t work on my new phone in order to log into Microsoft resources.
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
AI answer
My account got hacked and stolen from me, and Microsoft support still hasn’t done anything about it.
I got my account stolen from me a month ago. I have contacted Microsoft support many many times trying to get my account back, and they have all told me to fill out the account recovery form. I have filled out that form nearly 20 times now and it has all…
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
AI answer
Why 2year old office deactivated on my laptop only
Why 2year old MS office deactivated on my laptop only
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
phone call
please have someone call me - am elderly and need guidance
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
AI answer
Forgot password and phone number is old one
I am coming to you desperately trying to sort something after trying many avenues , I have forgotten my password to hotmail account and the phone number it wants to send code to is old . I am signed into my phone app for hotmail but I am desperate to…
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
AI answer
BIOS update deactivated windows
I tried playing call of duty and the anti cheat made me update my bios. When I did I lost my windows activation and now it's telling me I need to buy a new key.
Windows for home | Windows 11 | Licensing and activation
Microsoft for Startups verification failed and Get program support option is missing
Hello Microsoft Team, I recently enrolled in Microsoft for Startups using the new Azure Portal experience. I received the initial $200 Azure credits. I then completed the startup/business verification process, but the portal now shows: “We couldn’t…
Azure | Azure Startups
Startups: Companies that are in their initial stages of business and typically developing a business model and seeking financing.
AI answer
Read & Earn (Earn Microsoft Reward just for searching)
The "Read to earn" is 0/30 no matter how many news I read today suddenly. it shows "Earn Microsoft Rewards just for searching" instead of showing the number point I earned
Bing | Microsoft Rewards
A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.
Plan Subscriptions
How do I talk to a human being about plan options?
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Entra Private Access: app works by IP but fails by FQDN with ERR_CONNECTION_RESET
Hello, We are currently testing Microsoft Entra Private Access using Quick Access for internal applications. During testing, we observed the following behavior: Accessing the private application using its internal IP address works successfully through…
Microsoft Security | Microsoft Entra | Microsoft Entra Private Access
Providing secure, identity-based access to private apps and resources without traditional VPNs
AI answer
Outlook not allowing me to access anything
We run our email through gmail and Outlook is currently not able to pull from it any longer, I have no reason why. Now I cannot even get into Outlook. How can I make it work like it did yesterday?
Outlook | Windows | New Outlook for Windows | For home
Using New Outlook on Windows for personal email, calendar, and contact management
subscribtion
I wish to renew my subscription , it hasnt been a simple process, please help
Microsoft 365 and Office | Subscription, account, billing | Other | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
My Microsoft Account was hacked and my details and email was changed
Because of the email change I have no option to get my Account back or to terminate it. Microsoft doesn't help, they lead me to sites where I have to sign in. But the email I use is wrong. Is there a way to get my account back?
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
Bitlocker Encryption Status Source Of Truth
I am looking at data from graph api managedevices encryption state and also get bitlocker volume and wanted to understand what is the source of truth for latest bitlocker encryption status. Does intune UI report sysnc periodically and how as an…
Microsoft Security | Intune | Other
Other Intune-related topics, including unsupported scenarios and platform-specific behaviors
AI answer
Billing Issue
I have a payment that goes to Microsoft every month since July but have no idea what it is for. How do I contact their accounts department?
Microsoft 365 and Office | Subscription, account, billing | Other | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
How to get back your account?
Hello, my name is Lida and I'm having issues with hackers on my pc. They managed to changed both email and password on my pc. I do need help with this issue, thank you.
Microsoft Security | Microsoft Defender | Microsoft Defender for Identity
A security solution that detects identity-based threats and suspicious activities in on-premises Active Directory environments
AI answer
Company portal stuck in login error
I need Microsoft company portal for school and for work. I tried to add my school account and now every time I open the app it just says "error account is set up under work email tried to login under school email" and won't let me back out or…
Microsoft Security | Intune | Enrollment
Registering devices with Intune for management and policy enforcement
AI answer
Is Microsoft even listening to us?
Is Microsoft even listening to our feedback about NOT shoving Copilot into our faces???!!! This is a HUGE productivity drain. Copilot should be the option you click on when you want to use it, not the forced starting page for everything. No, Copilot…
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
AI answer