14,945 questions

Sort by: Updated
1 answer

My old profile and new profile got mixed up

Hi, Years ago, I had a profile with my certifications showing, but now I am not seeing it. There may have been something that happened and I need to speak with support right away

Community Center | Discuss the Q&A site | Other feedback
asked 2026-10-07T00:52:47.9833333+00:00
Javid Hakimi 0 Reputation points
answered 2026-10-07T00:53:04.28+00:00

AI answer

1 answer

PRODUCT KEY NOT GIVEN

I have the windows but I dont know the product key of my windows

System Center Service Manager
asked 2026-10-05T22:30:03.6133333+00:00
Victor Ewesit 0 Reputation points
commented 2026-10-07T00:20:23.5066667+00:00
Emma1-N 13,430 Reputation points Microsoft External Staff Moderator
1 answer

Fix Authenticator

My authentication app won’t work on my new phone in order to log into Microsoft resources.

Microsoft Security | Microsoft Authenticator
asked 2026-10-07T00:17:36.88+00:00
Sania Aftab 0 Reputation points
answered 2026-10-07T00:17:57.98+00:00

AI answer

1 answer

My account got hacked and stolen from me, and Microsoft support still hasn’t done anything about it.

I got my account stolen from me a month ago. I have contacted Microsoft support many many times trying to get my account back, and they have all told me to fill out the account recovery form. I have filled out that form nearly 20 times now and it has all…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-10-06T22:06:20.3866667+00:00
Matthew Kim 0 Reputation points
answered 2026-10-06T22:06:36.0666667+00:00

AI answer

1 answer

Why 2year old office deactivated on my laptop only

Why 2year old MS office deactivated on my laptop only

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-10-06T21:05:25.3266667+00:00
Stephen Checca 0 Reputation points
commented 2026-10-06T21:41:34.9733333+00:00
John Jefferson Doyon 89,040 Reputation points Independent Advisor
1 answer

phone call

please have someone call me - am elderly and need guidance

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-06T21:40:23.65+00:00
mark nolan 0 Reputation points
answered 2026-10-06T21:40:35.08+00:00

AI answer

1 answer

Forgot password and phone number is old one

I am coming to you desperately trying to sort something after trying many avenues , I have forgotten my password to hotmail account and the phone number it wants to send code to is old . I am signed into my phone app for hotmail but I am desperate to…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-10-06T21:14:29.04+00:00
Grainne 0 Reputation points
answered 2026-10-06T21:14:46.05+00:00

AI answer

1 answer

BIOS update deactivated windows

I tried playing call of duty and the anti cheat made me update my bios. When I did I lost my windows activation and now it's telling me I need to buy a new key.

Windows for home | Windows 11 | Licensing and activation
asked 2026-10-06T20:33:48.66+00:00
DarkClouds98 0 Reputation points
commented 2026-10-06T21:08:56.78+00:00
EmilyS726 271.2K Reputation points Independent Advisor
1 answer

Microsoft for Startups verification failed and Get program support option is missing

Hello Microsoft Team, I recently enrolled in Microsoft for Startups using the new Azure Portal experience. I received the initial $200 Azure credits. I then completed the startup/business verification process, but the portal now shows: “We couldn’t…

Azure | Azure Startups
Azure | Azure Startups

Startups: Companies that are in their initial stages of business and typically developing a business model and seeking financing.

1,762 questions
asked 2026-10-06T20:57:35.0066667+00:00
rahul raj 0 Reputation points
answered 2026-10-06T20:57:51.1466667+00:00

AI answer

1 answer

Read & Earn (Earn Microsoft Reward just for searching)

The "Read to earn" is 0/30 no matter how many news I read today suddenly. it shows "Earn Microsoft Rewards just for searching" instead of showing the number point I earned

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

8,480 questions
asked 2026-10-06T20:53:30.58+00:00
Kai Yuen Lam 0 Reputation points
commented 2026-10-06T20:57:16.61+00:00
Kai Yuen Lam 0 Reputation points
1 answer

Plan Subscriptions

How do I talk to a human being about plan options?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-06T19:22:34.6433333+00:00
Tim Pollock 0 Reputation points
commented 2026-10-06T20:37:37.84+00:00
Tim Pollock 0 Reputation points
1 answer

Entra Private Access: app works by IP but fails by FQDN with ERR_CONNECTION_RESET

Hello, We are currently testing Microsoft Entra Private Access using Quick Access for internal applications.   During testing, we observed the following behavior: Accessing the private application using its internal IP address works successfully through…

Microsoft Security | Microsoft Entra | Microsoft Entra Private Access
asked 2026-10-06T20:37:00.57+00:00
Bakr Mostafa 0 Reputation points
answered 2026-10-06T20:37:22.09+00:00

AI answer

1 answer

Outlook not allowing me to access anything

We run our email through gmail and Outlook is currently not able to pull from it any longer, I have no reason why. Now I cannot even get into Outlook. How can I make it work like it did yesterday?

Outlook | Windows | New Outlook for Windows | For home
asked 2026-10-06T18:37:02.7966667+00:00
Troy Merrill 0 Reputation points
commented 2026-10-06T20:00:32.6166667+00:00
Troy Merrill 0 Reputation points
1 answer

subscribtion

I wish to renew my subscription , it hasnt been a simple process, please help

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-10-06T17:26:11.5433333+00:00
Linda Shea 0 Reputation points
commented 2026-10-06T18:01:16.7166667+00:00
John Jefferson Doyon 89,040 Reputation points Independent Advisor
1 answer

My Microsoft Account was hacked and my details and email was changed

Because of the email change I have no option to get my Account back or to terminate it. Microsoft doesn't help, they lead me to sites where I have to sign in. But the email I use is wrong. Is there a way to get my account back?

Microsoft Security | Microsoft Authenticator
asked 2026-09-18T06:45:13.17+00:00
Reckmund 5 Reputation points
commented 2026-10-06T17:43:41.3466667+00:00
VoltWing 0 Reputation points
1 answer

Bitlocker Encryption Status Source Of Truth

I am looking at data from graph api managedevices encryption state and also get bitlocker volume and wanted to understand what is the source of truth for latest bitlocker encryption status. Does intune UI report sysnc periodically and how as an…

Microsoft Security | Intune | Other
asked 2026-10-06T16:55:00.7433333+00:00
Byrne, Brendan 0 Reputation points
answered 2026-10-06T16:55:19.43+00:00

AI answer

1 answer

Billing Issue

I have a payment that goes to Microsoft every month since July but have no idea what it is for. How do I contact their accounts department?

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-06T14:15:25.1+00:00
Jonathan Stroulger 0 Reputation points
edited the question 2026-10-06T16:44:40.91+00:00
MS Advertising - Chris 0 Reputation points Microsoft External Staff Moderator
1 answer

How to get back your account?

Hello, my name is Lida and I'm having issues with hackers on my pc. They managed to changed both email and password on my pc. I do need help with this issue, thank you.

Microsoft Security | Microsoft Defender | Microsoft Defender for Identity
asked 2026-10-06T16:43:47.6933333+00:00
Lida Huy 0 Reputation points
answered 2026-10-06T16:44:01.39+00:00

AI answer

1 answer

Company portal stuck in login error

I need Microsoft company portal for school and for work. I tried to add my school account and now every time I open the app it just says "error account is set up under work email tried to login under school email" and won't let me back out or…

Microsoft Security | Intune | Enrollment
asked 2026-10-06T15:49:49.58+00:00
Amelia Anglesey 0 Reputation points
answered 2026-10-06T15:50:03.1066667+00:00

AI answer

1 answer

Is Microsoft even listening to us?

Is Microsoft even listening to our feedback about NOT shoving Copilot into our faces???!!! This is a HUGE productivity drain. Copilot should be the option you click on when you want to use it, not the forced starting page for everything. No, Copilot…

Microsoft 365 and Office | Other
asked 2026-10-06T15:35:41.5366667+00:00
Mick 15 Reputation points
answered 2026-10-06T15:36:01.6966667+00:00

AI answer