888 questions
888 questions with Windows for home | Windows 11 | Family and online safety tags
1 answer
i stuck in family
Hi Microsoft Support team, my account [Removed PII]@outlook.com) is currently stuck in an old Family Safety group as a child. The adult organizer account is completely inaccessible and lost. Because of this, my Minecraft Multiplayer is disabled and I…
Windows for home | Windows 11 | Family and online safety
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 54%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHP%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 49%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIT%3C/text%3E%3C/svg%3E)
2 answers
I can't leave the family group
i dont know how i joined this family group and i cant leave it
Windows for home | Windows 11 | Family and online safety
888 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 75%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELB%3C/text%3E%3C/svg%3E)
2 answers
Family Safety Data Sync Issue
My Windows Laptop named "DESKTOP-1" was formatted last week. I freshly installed Windows 11 and PC got a new name "DESKTOP-2" My Child Logged was Admin on DESKTOP-1, so i formatted it. on DESKTOP-2 , he logged-in as a standard…
Windows for home | Windows 11 | Family and online safety
888 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 82%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EP%3C/text%3E%3C/svg%3E)
5 answers
Ghost child loop issue
Accidentally change the DOB of the account to child account: After that change: You could not edit the profile DOB anymore. You could not see the account inside the Microsoft Family group. The account no longer appeared under “My Family,” even though…
Windows for home | Windows 11 | Family and online safety
888 questions
asked
2026-09-25T14:15:00.61+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 13%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHD%3C/text%3E%3C/svg%3E)
Hung Diep RT
0
Reputation points
edited an answer
2026-09-29T15:45:46.5966667+00:00
Sumit
44,436
Reputation points
Volunteer Moderator
2 answers
I have bought a new windows 11 laptop for my son and i need to know how to fix a sign in loop caused by family safety
Unable to login as it says time for a break Device is locked because of your family settings in screen time
Windows for home | Windows 11 | Family and online safety
888 questions
asked
2026-09-28T11:22:01.5+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 92%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERM%3C/text%3E%3C/svg%3E)
Robby Mehan
0
Reputation points
answered
2026-09-28T12:12:40.51+00:00
GsN5034 - IA
77,990
Reputation points
Independent Advisor
2 answers
Unable to purchase add-on with wallet funds
Hello, I've got my child set up in Microsoft Family Safety. They want a Minecraft add-on that is $9. I put $10 in their wallet. When I approve the requested purchase in Family Safety, it says I need to add more funds. I have a screenshot of it showing…
Windows for home | Windows 11 | Family and online safety
888 questions
asked
2026-05-15T21:51:19.23+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 87%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EN%3C/text%3E%3C/svg%3E)
Niilo
5
Reputation points
edited an answer
2026-09-27T18:33:47.6166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 17%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDD%3C/text%3E%3C/svg%3E)
Docta Dave
0
Reputation points
1 answer
Can't use my laptop normally because of age limited.
I'm having an issue with using my laptop because of the new update: age limited. I'm 19 now and a design student in university and lately my laptop frequently asks for more time screen to continue to use my laptop. And that I can't do my assignments and…
Windows for home | Windows 11 | Family and online safety
888 questions
asked
2026-09-27T12:53:37.21+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 94%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EYY%3C/text%3E%3C/svg%3E)
yen yen
0
Reputation points
answered
2026-09-27T15:22:23.78+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 18%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVM%3C/text%3E%3C/svg%3E)
Virginia M
42,155
Reputation points
Independent Advisor
1 answer
My sons microsoft account is hacked
His account is used for playing Xbox-games on his laptop acquired via for example Steam. We have proof that he bought the games. If we want to connect his previous password is disabled and he needs to connect to an unknown sketchy emailadress to get a…
Windows for home | Windows 11 | Family and online safety
888 questions
asked
2026-09-27T13:53:59.58+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 91%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAV%3C/text%3E%3C/svg%3E)
Arie van den Berg
0
Reputation points
answered
2026-09-27T14:17:52.3733333+00:00
Nathan Roberts (SN)
13,701
Reputation points Student Ambassador
Volunteer Moderator
1 answer
can't play minecraft with daughter
Why is this so incredibly complicated? My daughter wants to play java minecraft with me. Apparently I need to make her an account and purchase minecraft for her separately, which is fine. I tried to make her a minecraft account, but apparently that…
Windows for home | Windows 11 | Family and online safety
888 questions
asked
2026-08-15T21:59:13.6933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 65%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAP%3C/text%3E%3C/svg%3E)
adam peitz
0
Reputation points
commented
2026-09-26T19:06:26.8+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 80%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECV%3C/text%3E%3C/svg%3E)
Craig V
0
Reputation points
1 answer
issue with my personal Microsoft account
Hi Microsoft team I have a personal microsoft account with login id **PII ****@gmail.com. This account is stuck in parental control since way too long time , I tried all possible stuff mention in solution blogs but this doesnt work and stuck in loop…
Windows for home | Windows 11 | Family and online safety
888 questions
asked
2026-09-25T17:30:34.9966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 82%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Saxena, Satish Kumar
0
Reputation points
edited a comment
2026-09-26T01:54:49.6+00:00
Saxena, Satish Kumar
0
Reputation points
2 answers
How do I stop the Permission Popup for Microsoft Family Safety?
This have been a major issue I've been having for more than a year. The "Ask for Permission" popup has been restricting me from using certain apps from the microsoft store. Here's an example: I have tried multiple methods of trying to turn this…
Windows for home | Windows 11 | Family and online safety
888 questions
asked
2026-05-23T21:50:26.3666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 13%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
Dibb3r
0
Reputation points
commented
2026-09-24T05:41:27.4933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 81%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETA%3C/text%3E%3C/svg%3E)
Tawheed Agha
0
Reputation points
3 answers
Unable to update setting to allow my child to play multiplayer on Xbox.
I am trying to set up multiplayer for my child’s Xbox account. I have watched many videos and read instructions on how this needs to be done but it is not working. I have changed all the settings to allow multiplayer but when the game is started the…
Windows for home | Windows 11 | Family and online safety
888 questions
asked
2025-12-28T02:37:54.1066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 93%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBG%3C/text%3E%3C/svg%3E)
Brett Griffin
5
Reputation points
commented
2026-09-23T23:50:33.8966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 28.999999999999996%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMM%3C/text%3E%3C/svg%3E)
mohammed mathar
0
Reputation points
3 answers
Disabling the family security
How can I disable the family permission option? ....
Windows for home | Windows 11 | Family and online safety
888 questions
asked
2026-06-03T13:51:28.2166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 85%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBW%3C/text%3E%3C/svg%3E)
BRIAN WISE
5
Reputation points
commented
2026-09-22T10:38:43.94+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
Vikki-T
11,245
Reputation points Microsoft External Staff
Moderator
3 answers
My child Microsoft account was hacked
Hello, My child Microsoft/Minecraft account was hacked and recovery email was changed. I still have his account in my family safety. How can I recover his account? Recovery form does not succeed
Windows for home | Windows 11 | Family and online safety
888 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 47%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
2 answers
Family Link - unable to add child PC. Error: "Oops, something went wrong..."
I have two devices added to Family Link for my son and can view activity etc. perfectly well. I am trying to add a third following the instructions (on my PC): Settings - Accounts - Family - Your Family - Sign in Sign in with my Microsoft account is…
Windows for home | Windows 11 | Family and online safety
888 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 1%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 39%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKH%3C/text%3E%3C/svg%3E)
2 answers
Removing a child from Family account with blocked organizer
My MS account was connected to a Family account with my father's account as organizer In 2022 the organizer account was blocked by MS with no reason. May be because my father is a Russian citizen Since then the ability to change or delete the Family…
Windows for home | Windows 11 | Family and online safety
888 questions
asked
2026-09-13T12:36:10.3766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 18%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAK%3C/text%3E%3C/svg%3E)
Aaron Kasatkin
0
Reputation points
answered
2026-09-14T09:53:04.4933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Thomas4-N
22,380
Reputation points Microsoft External Staff
Moderator
1 answer
I am not an admin on my own account and I am the only one in my microsoft family, how do i fix this?
I have random blocks on my computer, but I have my own adult microsoft account. I still randomly get these blocks saying I need admin approval, but I am the only person connected to this microsoft account. Please help.
Windows for home | Windows 11 | Family and online safety
888 questions
asked
2026-09-13T22:29:58.6066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 8%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGC%3C/text%3E%3C/svg%3E)
Gwen Coleman
0
Reputation points
commented
2026-09-13T23:06:53.9166667+00:00
EmilyS726
270.5K
Reputation points
Independent Advisor
1 answer
Unable to Add Friends or Use Minecraft Multiplayer Despite All Microsoft+Xbox Privacy Settings Being Allowed
My Microsoft account is over 18 years old, and I'm the organizer of my Microsoft Family. I'm also the only member of the family group, so there aren't any parental controls being applied by someone else. I've checked my Xbox privacy settings, and under…
Windows for home | Windows 11 | Family and online safety
888 questions
asked
2026-08-03T16:10:32.8233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 66%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAL%3C/text%3E%3C/svg%3E)
Alice Lima
5
Reputation points
commented
2026-09-12T17:55:42.8966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 74%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EET%3C/text%3E%3C/svg%3E)
Ellen Takka
0
Reputation points
1 answer
One of the answers was accepted by the question author.
Threat pop-ups
Late last night I received pop-ups regarding a threat. As an 80 year old " non tech" I foolishly rang the phone number displayed, i.e. 01313927809, and spoke to "Lisa" who did a lot of stuff to remove the pop-ups. She then wanted me…
Windows for home | Windows 11 | Family and online safety
888 questions
asked
2026-09-11T11:25:19.4166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 81%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
John Smith
20
Reputation points
accepted
2026-09-11T19:58:25.99+00:00
John Smith
20
Reputation points
2 answers
pls help me
so when i got my pc on christmas it long me in this family thing and my dads account is out of date and does no work so i want to see if yall can do something to get me out of its annoying
Windows for home | Windows 11 | Family and online safety
888 questions
asked
2026-09-11T02:12:03.5733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 14.000000000000002%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EZS%3C/text%3E%3C/svg%3E)
Zada slayton
0
Reputation points
answered
2026-09-11T02:52:27.3433333+00:00
GsN5034 - IA
77,990
Reputation points
Independent Advisor