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Copilot in blank page

Copilot opens in blank page in the app. In Edge it opens but when clicking on chat history it does not retrieve any chat. I cannot access troubleshooters through Get Help (they are not loading). Wasting my time all day and paid for a subscription. Can…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-13T00:45:54.61+00:00
Roberto Lito 0 Reputation points
answered 2026-11-14T00:57:14.2933333+00:00
Roberto Lito 0 Reputation points
3 answers

My computer slips in to work offlike mode, i need to be able to send and receive emails

my computer is wont connect to the server, it defalted to work offline mode, i need to be able to send and receive emails

Outlook | Windows | Classic Outlook for Windows | For business
asked 2026-11-13T00:45:13.1366667+00:00
Greg Bohnsack 20 Reputation points
answered 2026-11-13T01:04:52.43+00:00
Aetherin 4,010 Reputation points Independent Advisor
2 answers

I'm completely locked out of my Microsoft tools

None of my Microsoft apps are working, and I am unable to send or receive messages on the Outlook app. What is Microsoft saying about the cause of this outage, and when can we expect a fix?

Outlook | Windows | New Outlook for Windows | For business
asked 2026-11-13T00:44:37.26+00:00
Busein BKm 0 Reputation points
commented 2026-11-14T10:08:49.6366667+00:00
Dora-T 2,255 Reputation points Independent Advisor
2 answers

How to fix error code 2602

I just migrated all my files from my old Macbook to my new one. everything is there except for I can't open any excel, word doc etc files. my Microsoft365 subscription is current and it work on my old macbook but I keep getting error code 2602 every time…

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-11-13T00:44:14.1866667+00:00
Emanuela 0 Reputation points
edited the question 2026-11-13T10:13:25.73+00:00
Stefan Blom 357.7K Reputation points MVP Volunteer Moderator
2 answers

I seem to have lost docx file from earlier this year. Can I search for a file saved after a date?

I seem to have lost a file from earlier this year. Can I search for a file saved after a date?

Microsoft 365 and Office | Word | For home | Windows
asked 2026-11-13T00:44:07.1633333+00:00
Ray Gauden-Ing 0 Reputation points
answered 2026-11-13T09:18:03.7266667+00:00
Stefan Blom 357.7K Reputation points MVP Volunteer Moderator
2 answers

CHANGE PHONE NUMBER

How to change phone number? If i want to change the will send code to my old phone number, the problem is the old phone number alreasy expired and not active at all..so how i gonna change it

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-11-13T00:43:11.18+00:00
Nor Fatihah Arisha 0 Reputation points
answered 2026-11-14T12:34:12.56+00:00
Vikki-T 14,390 Reputation points Microsoft External Staff Moderator
2 answers

Microsoft Outlook won’t connect to online file at .MSN

My MSN account will no longer connect to the servers to send and receive mail, as of 12 hours. I removed it from MS Outlook, but now cannot restore my account to my MS Outlook application.

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-11-13T00:43:05.55+00:00
Johnson Lightfoote 5 Reputation points
answered 2026-11-13T01:15:05.84+00:00
EmilyS726 280.2K Reputation points Independent Advisor
2 answers

MSN email Down

It's 4.40 pm on West coast, and still no emails? Have lost the whole day with some important tasks to be completed by today. It's very much unlike MSN.

Outlook | Web | Outlook.com | Email
asked 2026-11-13T00:42:24.0233333+00:00
TARUN SHARMA 0 Reputation points
edited an answer 2026-11-13T10:43:21.3966667+00:00
Vikki-T 14,390 Reputation points Microsoft External Staff Moderator
2 answers

no connectivity

When are you going to fix this problem, Outlook? I cannot have access to my personal email. I would like to know what is happening. I hope by tomorrow we are back to normal,

Outlook | Web | Outlook.com | Email
asked 2026-11-13T00:40:23.8666667+00:00
V D 0 Reputation points
answered 2026-11-13T00:41:47.62+00:00
Marcin Policht 112.8K Reputation points MVP Volunteer Moderator
2 answers

Outlook classic gets stuck while loading

Opened outlook classic and it doesn't get past loading profile. Tried outlook on the web and my newest email is from Monday and my recent sent emails don't appear.

Outlook | Web | Outlook.com | Email
asked 2026-11-13T00:39:58.45+00:00
David Haas 0 Reputation points
answered 2026-11-13T00:42:20.0533333+00:00
Marcin Policht 112.8K Reputation points MVP Volunteer Moderator
2 answers

Copilot not working!

7:37 PM EST 11-12-26. Co-pilot not working in upstate NY.

Microsoft Copilot | Other
asked 2026-11-13T00:39:06.2366667+00:00
Tim Barnes 0 Reputation points
answered 2026-11-13T08:03:35.0933333+00:00
Emma1-N 15,165 Reputation points Microsoft External Staff Moderator
2 answers

Issues with 2 monitor display icons

After restarting my Window 11 computer or after a windows update, my display icons on both screens don't remain the same as when I had the machine on. This causes me to have to rearrange all the icons and is very, very frustrating and time consuming. How…

Windows for home | Windows 11 | Desktop, Start, and personalization | Desktop
asked 2026-11-13T00:38:30.53+00:00
Paul Bartolini 0 Reputation points
answered 2026-11-13T01:29:05.9966667+00:00
TaoLi 120.6K Reputation points Independent Advisor
2 answers

How to activate 365 after message "YOU ARE ALL SET" NO 365 iCONS APPEAR ON MY LAPTOP

i PURCHASED MS 365, INSTALLED ON MY DESKTOP AND WORKS FINE. I HAVE INSTALLED MS365 ON MY LAPTOP AND GET A MESSAGE "YOU ARE ALL SET." HOWEVER, NO 365 ICONS APPEAR ON THE LAPTOP AND I CAN NOT ACTIVATE 365. HELP, HELP. YOUR CHAT DOES NOT WORK.…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-11-13T00:36:50.91+00:00
Jim Blankenship 0 Reputation points
answered 2026-11-13T01:19:09.6433333+00:00
Kayece Jan Mae Amizola 16,890 Reputation points Independent Advisor
1 answer

Escalation Request – Classic Outlook 2019 Gmail OAuth failure – localhost:8011

Dear Microsoft Outlook Support Team, I am requesting a technical investigation and escalation regarding a recurring Gmail authentication failure in Classic Outlook. System information: Operating system: Windows 10 Pro, 64-bit Application: Microsoft…

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-11-13T00:36:09.8066667+00:00
BOŠTJAN BERNIK 0 Reputation points
answered 2026-11-14T06:30:30.7566667+00:00
Carl-L 25,175 Reputation points Microsoft External Staff Moderator
2 answers

copilot is not responding

Copilot has stopped responding.. The buttons are there and i can enter a question in the box but no response

Microsoft Copilot | Other
asked 2026-11-13T00:35:00.8866667+00:00
Travis Penner 0 Reputation points
edited an answer 2026-11-13T10:43:07.8733333+00:00
Vikki-T 14,390 Reputation points Microsoft External Staff Moderator
1 answer

Outlook and 365 Outage

Hello, is the existing outage still ongoing? My companies outlook is still not responding.

Outlook | Windows | New Outlook for Windows | For business
asked 2026-11-13T00:34:36.2833333+00:00
James Holthouser 0 Reputation points
answered 2026-11-13T00:37:56.39+00:00
Marcin Policht 112.8K Reputation points MVP Volunteer Moderator
2 answers

Cannot open copilot

Microsoft copilot does not show in my apps. I cannot open it

Microsoft Copilot | Windows Copilot | App
asked 2026-11-13T00:33:37.34+00:00
Maryzol Sanchez 0 Reputation points
edited an answer 2026-11-13T10:42:35.86+00:00
Vikki-T 14,390 Reputation points Microsoft External Staff Moderator
2 answers

I have no access to copilot or outlook. is the outage still going on

I have no access to copilot and outlook since around 11 am. I cannot sign to Microsoft 365 either is the outage still going on? When is it going to be restored?

Outlook | Web | Outlook.com | Email
asked 2026-11-13T00:29:09.8766667+00:00
Boyka Alexieva 0 Reputation points
answered 2026-11-13T00:43:03.67+00:00
Marcin Policht 112.8K Reputation points MVP Volunteer Moderator
1 answer

how to access microsoft storage?

i can't access my files on microsoft storage. when i go to login it says can't access files right now retry again.

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-11-13T00:28:36.4833333+00:00
Paul Mullin 0 Reputation points
answered 2026-11-13T01:02:21.4033333+00:00
EmilyS726 280.2K Reputation points Independent Advisor
2 answers

Need to locate the bitlocker recovery key for a new laptop that did a bios update.

New laptop did a bios update and is now asking for a bitlocker key. Microsoft website isn't loading and just showing a error.

Windows for home | Other | Recovery and backup
asked 2026-11-13T00:28:07.61+00:00
Kalvin Moses 0 Reputation points
answered 2026-11-13T01:04:03.26+00:00
Estrella721 48,135 Reputation points Independent Advisor