CHANGE PHONE NUMBER

Question

CHANGE PHONE NUMBER

Nor Fatihah Arisha 0

How to change phone number? If i want to change the will send code to my old phone number, the problem is the old phone number alreasy expired and not active at all..so how i gonna change it

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2 answers

Your answer

Answer 1

Hi Nor Fatihah Arisha,

I understand that you can no longer receive verification codes because the old phone number has expired.

As the AI answer mentioned, if that number is your only verification method, look for“I don’t have any of these” when Microsoft asks you to verify your identity. This will allow you to start replacing the unavailable security information. Please note that Microsoft may apply a 30-day security waiting period, and Support cannot manually bypass or shorten it.

You can review the official guidance here: Microsoft account security info and verification codes

If you cannot find the replacement option or cannot begin the process, use the Microsoft account sign-in helper to identify the appropriate recovery steps. Thank you so much for your understanding.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Answer 2

Select I don’t have any of these when Microsoft asks for a code, then follow the prompts to replace the expired phone number with new security information.

If the old number is your only verification method

Start signing in to your Outlook.com/Microsoft account.
On Verify your identity, select I don’t have any of these.
Follow the prompts to provide and verify new security information.
After replacing all security information, Microsoft requires a 30-day waiting period before you can sign in with the replacement information.^1^

Do not repeatedly request codes for the expired number, because excessive requests can trigger a temporary block.

If you can use another verification method

If the account also offers a working recovery email, Microsoft Authenticator, or another method:

Sign in to the Microsoft account Security page.
Select Manage how I sign in.
Select Add a new way to sign in or verify.
Add and verify the new method.
Expand the old phone-number entry and select Remove.^2^

A new phone-number option might not appear because Microsoft is phasing out SMS for personal accounts. If it is unavailable, add a recovery email, Microsoft Authenticator, or a passkey instead.^2^

Microsoft Support cannot send the verification code or manually change protected account details, so the I don’t have any of these replacement process is the required path when no existing method remains accessible.^1^

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