2,507 questions
2 answers
surface pro 11 will not turn on. how do i get a reoair order?
My surface pro 11 will not turn on. I have tried all of the troubleshoots. I cant get a service order because the website keeps telling me to download a toolkit. If the machine won't turn on, obviously I can't download the toolkit!
Surface | Surface Pro | Power and battery
asked
2026-11-08T19:12:56.7733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 12%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGT%3C/text%3E%3C/svg%3E)
Gardner Thornton
0
Reputation points
answered
2026-11-09T08:30:32.2833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
Vikki-T
13,600
Reputation points Microsoft External Staff
Moderator
1 answer
How to fix this error?
How to fix this error?
Windows for home | Windows 11 | Windows update
15,792 questions
asked
2026-11-09T08:28:17.0033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 77%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAC%3C/text%3E%3C/svg%3E)
Aye Chan Maung
0
Reputation points
answered
2026-11-09T08:28:59.71+00:00
AI answer
1 answer
One of the answers was accepted by the question author.
MSN Explorer add new member error
When trying to create a msn.com e-mail address for new member I get the following error code Failed to add ********@msn.com to your membership. If this problem persists,please contact customer support. (Error Code: 0x80045024) I have cleared the cache…
Microsoft Edge | Website issues | Windows 11
Microsoft Edge | Website issues | Windows 11
Troubleshooting website display or functionality issues in Edge on Windows 11
1,703 questions
asked
2026-11-08T05:39:03.38+00:00
Surface-Devices
20
Reputation points
accepted
2026-11-09T08:28:51.18+00:00
Surface-Devices
20
Reputation points
2 answers
Windows 11 download
Currently Widows 7 Pro but need to upgrade to Widows 11
Windows for home | Windows 11 | Install and upgrade
9,394 questions
asked
2026-11-09T07:53:22.2133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 48%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMB%3C/text%3E%3C/svg%3E)
Mark Bird
0
Reputation points
answered
2026-11-09T08:28:32.25+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 70%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EE%3C/text%3E%3C/svg%3E)
Estrella721
47,675
Reputation points
Independent Advisor
0 answers
No back up found when re installing Authenticator onto new phone
Hi, I need help with my Microsoft authenticator app, I have lost my previous device and there are no back ups found when I reinstall onto my new device. Device Samsung Galaxy z Fold Android Account type : Personal Android Version: 17 One UI…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,836 questions
asked
2026-11-09T08:28:14.7233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 41%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDK%3C/text%3E%3C/svg%3E)
Durrel Kannigan
0
Reputation points
asked
2026-11-09T08:28:14.7233333+00:00
Durrel Kannigan
0
Reputation points
1 answer
Excel android and onedrive fail constantly
I have OneDrive logged in and it works, i can save and edit files on my desktop and on my Z Fold 7. I have MS Office logged in on the same credentials as one drive, and i have a paid version of Office. All logged into the same account...... the problem…
Microsoft 365 and Office | Excel | For home | Android
Microsoft 365 and Office | Excel | For home | Android
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
348 questions
asked
2026-11-08T03:52:26.4933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 65%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBC%3C/text%3E%3C/svg%3E)
Born Confused
0
Reputation points
commented
2026-11-09T08:26:06.5066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 39%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKH%3C/text%3E%3C/svg%3E)
Kai-H
30,565
Reputation points Microsoft External Staff
Moderator
2 answers
I accidently created two MIcrosoft 365 subscriptions
I accidently subscribed twice under two different Outlook emails. One subscription is Microsoft 365 Personal, one is Microsoft 365 Basic. I've worked out how to copy my documents from Basic to Personal, but the Personal subscription is under an email…
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
26,759 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 24%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EZ%3C/text%3E%3C/svg%3E)
1 answer
How to deactivate this
Ineed to remove my card details from Azure .But active subscription optio prevents me from that.So i need to deeactivate this too
Cost Management
Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
5,156 questions
asked
2026-11-09T08:22:48.42+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 79%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
TS
0
Reputation points
answered
2026-11-09T08:23:29.9666667+00:00
AI answer
1 answer
South Korea: Artifact Signing organization validation failed after successful Verified ID - request backend review
Our Public / Organization identity validation for Azure Artifact Signing changed to Validation Fail with no reason shown in the portal. Please route this to the Artifact Signing identity-validation team for a backend review before we resubmit. …
Artifact Signing
Artifact Signing
A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)
1,725 questions
asked
2026-11-09T08:20:28.37+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 33%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
명진 나
0
Reputation points
answered
2026-11-09T08:21:30.2766667+00:00
AI answer
0 answers
Time critical: Please help escalate Azure support case 2611050050000330 to Microsoft for Startups team
Azure support case 2611050050000330 raised 05 November 2026, 07:15 am. No response or updates since. It is time critical for us now. Could you please help escape to Microsoft for Startups team?
Azure | Azure Startups
Azure | Azure Startups
Startups: Companies that are in their initial stages of business and typically developing a business model and seeking financing.
1,890 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 87%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
1 answer
Microsoft Advertising Shopping: offers Active in Merchant Center but new campaign shows "No products targeted" since Nov 4, 2026
Hello, Since November 4, 2026 at about 01:00 UTC, our two active Shopping campaigns (F****, one Standard Shopping campaign and one S**** remarketing campaign) almost stopped serving at the same time. No change was made on our side: no change to bids,…
Microsoft Advertising | Microsoft Merchant Center | Feed management
Microsoft Advertising | Microsoft Merchant Center | Feed management
Uploading and maintaining product data feeds for shopping campaigns
13 questions
asked
2026-11-06T20:27:43.69+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 75%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESF%3C/text%3E%3C/svg%3E)
Stephane F
0
Reputation points
edited an answer
2026-11-09T08:15:16.27+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 88%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
MS Advertising - Vahid
580
Reputation points Microsoft External Staff
Moderator
2 answers
Request for Assistance with Computer Storage and OneDrive File Management possibly a call back
Hello, I would like to speak with a representative regarding the storage on my computer and my OneDrive account. I am looking for guidance on understanding how my files are currently stored and synchronized between my device and OneDrive. I would also…
Microsoft 365 and Office | OneDrive | Other | Windows
Microsoft 365 and Office | OneDrive | Other | Windows
A Microsoft file hosting and synchronization service.
2,047 questions
asked
2026-11-08T18:44:25.3433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 77%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJJ%3C/text%3E%3C/svg%3E)
Jessica Judith Velasquez
0
Reputation points
answered
2026-11-09T08:14:37.3066667+00:00
Vikki-T
13,600
Reputation points Microsoft External Staff
Moderator
2 answers
We have a charge on our Capital One/Discover card that I do not recognize - [moderator's note: PII removed]
This charge is on my husband's account - [moderator's note: PII removed]. Description is "Microsoft*Microsoft 36 MSBILL.INFO WA" I have no idea what this is and we never use [customer's husband]' account for this type of purchase. Can you…
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
5,735 questions
asked
2026-11-08T17:53:47.02+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 55.00000000000001%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMH%3C/text%3E%3C/svg%3E)
Mary Holden
0
Reputation points
edited the question
2026-11-09T08:11:00.7133333+00:00
Vikki-T
13,600
Reputation points Microsoft External Staff
Moderator
2 answers
Sharepoint files got deleted by "System Account"
I noticed our sharepoint files got deleted by "System Account" itself. How to stop the deletion? However we managed to recover back the files from sharepoint recycle bin. Please advise on this issue... and what cause of the deletion?
Microsoft 365 and Office | SharePoint | For business | Windows
Microsoft 365 and Office | SharePoint | For business | Windows
A group of Microsoft Products and technologies used for sharing and managing content, knowledge, and applications.
30,210 questions
asked
2026-11-09T01:20:41.53+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 33%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Ahwazy Sapawi
0
Reputation points
edited an answer
2026-11-09T08:07:31.4766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 1%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJN%3C/text%3E%3C/svg%3E)
Jade Ng
16,620
Reputation points Microsoft External Staff
Moderator
2 answers
Error in opening word
word has run into an error that is preventing it frrom working correctly.word will need to be closed as a result.
Microsoft 365 and Office | Word | Other | Windows
Microsoft 365 and Office | Word | Other | Windows
A family of Microsoft word processing software products for creating web, email, and print documents.
3,022 questions
asked
2026-11-09T07:56:28.0866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 40%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESV%3C/text%3E%3C/svg%3E)
Superintendent VIMSAR
0
Reputation points
answered
2026-11-09T08:07:20.5733333+00:00
Stefan Blom
357.3K
Reputation points MVP
Volunteer Moderator
2 answers
PC stuck in endless reboot before reaching desktop (file replacement loop)
Hi, got a machine here that's stuck in a boot loop. Every time it turns on, it tries to do some file replacement stuff, fails, and reboots without ever getting to the login screen or desktop. Does anyone know how I can find out which files it's trying to…
Windows for business | Windows Server | Performance | Other
asked
2026-11-09T06:20:28.92+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 28.000000000000004%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPV%3C/text%3E%3C/svg%3E)
Patel Vihaan
60
Reputation points
answered
2026-11-09T08:06:00.17+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 33%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDV%3C/text%3E%3C/svg%3E)
Domic Vo
36,835
Reputation points
Independent Advisor
2 answers
Troubleshooting BitLocker network unlock failures during startup on Enterprise Workstations
Enterprise workstations are connected to the corporate network during startup, but they still prompt for the BitLocker recovery key or PIN instead of automatically using BitLocker Network Unlock. How can I investigate the root cause and restore…
Windows for business | Windows 365 Business
2,884 questions
asked
2026-11-09T06:04:52.09+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 34%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFO%3C/text%3E%3C/svg%3E)
Farid Omar
0
Reputation points
answered
2026-11-09T08:04:11.9166667+00:00
Harry Phan
36,210
Reputation points
Independent Advisor
1 answer
I had bought my lifelong Microsoft plan but recently could not use/edit/save Microsoft Word documents
My email is ******@gmail.com I had bought my lifelong Microsoft plan, for lifelong, when I bought my Macbook Pro in 2020. However, I recently found out that, I could not edit all my previous saved Microsoft Word documents on "Word", I could…
Microsoft 365 and Office | Subscription, account, billing | For education | MacOS
Microsoft 365 and Office | Subscription, account, billing | For education | MacOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
61 questions
asked
2026-11-09T08:02:09.43+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 81%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECW%3C/text%3E%3C/svg%3E)
Clarice Wong
0
Reputation points
answered
2026-11-09T08:02:58.7+00:00
AI answer
2 answers
Incoming emails rejected – Error AS9031519
I am experiencing problems receiving emails on my Hotmail account. Senders are receiving the following error when trying to email me: 550 5.7.1 Message rejected: Message lacks SPF/DKIM/DMARC Auth Records (AS9031519). My mailbox storage is not full, I…
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
11,601 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 46%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 1%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPH%3C/text%3E%3C/svg%3E)
2 answers
Profile password
I just recently changed my password in my profile but when I try to sign in it says incorrect password
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
25,643 questions
asked
2026-11-07T15:10:35.7666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 30%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBR%3C/text%3E%3C/svg%3E)
Betty Rogers
0
Reputation points
commented
2026-11-09T07:59:16.65+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 80%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENL%3C/text%3E%3C/svg%3E)
Norah-L
13,390
Reputation points Microsoft External Staff
Moderator