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How do I find a lost Bitlocker key?

I bought a new HP laptop that is defective. They want to replace the motherboard but I don't want to lose my data. I do not know my Bitlocker Key. How can I find it?

Microsoft Security | Microsoft Identity Manager
asked 2025-12-16T15:52:42.44+00:00
Iara Kendrick 5 Reputation points
answered 2026-10-27T09:28:26.9466667+00:00
Joginder Singh 0 Reputation points
1 answer

How to get a refund for unauthorized charges for Xbox?

I was charged several times on my debit card for $49.99 4 different times how do I get my money back.

Windows for home | Other | Gaming
asked 2026-10-27T08:43:43.0566667+00:00
Austin Sisco 0 Reputation points
answered 2026-10-27T08:43:59.58+00:00

AI answer

1 answer

Azure VPN Gateway Indonesia Region

I have an Azure VPN Gateway located in the Indonesia Central region configured in Active-Active mode. Today, I noticed that the second tunnel is down for all of my sites. In addition, when I open the BGP Peers page in the Azure Portal, I receive the…

Azure VPN Gateway
Azure VPN Gateway

An Azure service that enables the connection of on-premises networks to Azure through site-to-site virtual private networks.

2,202 questions
asked 2026-10-27T07:59:27.7166667+00:00
Handian Sudianto 7,656 Reputation points
answered 2026-10-27T08:00:27.9266667+00:00

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1 answer

Do we have ACS PSTN/telephony enabled for Saudi Arabia?

We have developed a healthcare application for users in Saudi Arabia. we need application to initiate normal PSTN calls to Saudi mobile and landline(+966). Patients must not need Microsoft teams or any application to receive the call. does Microsoft…

Azure Communication Services
Azure Communication Services

An Azure communication platform for deploying applications across devices and platforms.

1,838 questions
asked 2026-10-27T07:00:09.6166667+00:00
BaliChakra, Ashwini EX1 0 Reputation points
answered 2026-10-27T07:02:00.8933333+00:00

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1 answer

Xbox rewards, play a game for .25 hrs not updating

Does anyone else have this issue or any type of fix? I have played Minecraft for the past half hour and it still has not shown that I have played to claim my points for today!

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

8,709 questions
asked 2026-10-27T05:10:23.1366667+00:00
Microsoft User 66 Reputation points
answered 2026-10-27T06:33:26.5533333+00:00

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1 answer

Does upgrading Azure Free Trial to Pay-As-You-Go unlock Microsoft Foundry model quotas for individual developers?

I recently created an Azure account and received the $200 Azure free credit offer. I want to use Microsoft Foundry (ai.azure.com) for personal AI-assisted development and agentic coding. Currently, my subscription is active, but I encounter “Insufficient…

Azure OpenAI in Foundry Models
Azure OpenAI in Foundry Models

An Azure service that provides access to OpenAI’s GPT-3 models with enterprise capabilities.

4,917 questions
asked 2026-10-15T19:26:56.04+00:00
Vincent 0 Reputation points
commented 2026-10-27T06:03:16.49+00:00
Balantrapu Sreevishnu 90 Reputation points Microsoft External Staff
1 answer

Office 360 payment issue

I paid twice for 1 year subscription, please cancel one of them.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-27T05:58:44.5033333+00:00
Teruaki Yamaguchi 0 Reputation points
answered 2026-10-27T05:59:29.5466667+00:00

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1 answer

I completed AZ-900 certification using my company email. I no longer have access to that email because I left the organization. I would like to transfer the certification to my personal Microsoft account.

I completed AZ-900 certification using my company email. I no longer have access to that email because I left the organization. I would like to transfer the certification to my personal Microsoft account.i want that certificate now Mod moved from : …

Community Center | Not monitored
asked 2026-02-20T23:36:28.21+00:00
commented 2026-10-27T05:41:34.4466667+00:00
JuliaMarvin 24,195 Reputation points Volunteer Moderator
1 answer

how to repair the not working condition and not open the app

how to repair the not working condition and not open the app please find the problem and rectify it asap.

Microsoft 365 and Office | Excel | Other | Windows
asked 2026-10-27T05:01:33.0233333+00:00
Shirisha 0 Reputation points
answered 2026-10-27T05:02:15.2166667+00:00

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1 answer

Subscription renewed but not recognised - impossible to get help

My Microsoft 365 Family Classic (Windows desktop) was due for renewal. I renewed on 1 September 2026 and received an email confirming that it had been renewed on 4 September 2026. On the weekend other family members said that they could not use the apps…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-27T04:51:05.9933333+00:00
Johanna McLuskey 0 Reputation points
answered 2026-10-27T04:52:29.6166667+00:00

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1 answer

microsoft word is read only

a week ago, I cannot edit or save a word file. it states that the subscription has lapsed but it has not. What do I do

Microsoft 365 and Office | Word | For home | Other
asked 2026-10-27T03:00:39.4366667+00:00
Gim Cheen Tan 0 Reputation points
commented 2026-10-27T03:35:05.8733333+00:00
Estrella721 48,020 Reputation points Independent Advisor
1 answer

My Microsoft Account was hacked and my details and email was changed

Because of the email change I have no option to get my Account back or to terminate it. Microsoft doesn't help, they lead me to sites where I have to sign in. But the email I use is wrong. Is there a way to get my account back?

Microsoft Security | Microsoft Authenticator
asked 2026-09-18T06:45:13.17+00:00
Reckmund 10 Reputation points
commented 2026-10-27T03:29:54.41+00:00
Daniel Suraj2 0 Reputation points
1 answer

Unable to log in or reset password in linkedin. "Something unexpected happened" and "Challenge failed" errors

I am locked out of my LinkedIn account and need help regaining access. The problems I am facing: On the website, every login attempt fails with the error "Something unexpected happened. Please try again." The "Forgot password" page…

Microsoft 365 and Office | Other
asked 2026-10-27T03:27:44.3366667+00:00
Savindi Fernando 0 Reputation points
answered 2026-10-27T03:28:32.75+00:00

AI answer

1 answer

I cannot receive email from discord support

I am not receiving any emails from discord. My discord account was hacked, therefore I need to make a separate support account for discord using this email address However, the hacker also had hacked into my email and somehow disabled email reception…

Outlook | Web | Outlook.com | Email
asked 2026-10-27T03:17:34.24+00:00
soonmin gwag 0 Reputation points
answered 2026-10-27T03:19:16.1633333+00:00

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1 answer

Azure for Students Verification Issue – Academic Email Not Registered and Unable to Contact Support

Dear Microsoft Azure Support Team, Hello, I am a university student from mainland China, and I am writing to request assistance with activating my Azure for Students benefits. I have already successfully verified my student status through GitHub…

Azure Cloud Services
Azure Cloud Services

An Azure platform as a service offer that is used to deploy web and cloud applications.

1,094 questions
asked 2026-10-27T03:16:49.34+00:00
皓为 黄 0 Reputation points
answered 2026-10-27T03:18:19.48+00:00

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1 answer

Why doesn't TODO stop displaying a reminder when I have closed it???

Yesterday I created a TODO with 3 steps. Today, I closed each of the 3 steps and then I closed the main TODO. So, why in heck does TODO continually bring it up like it hasn't been closed? Even why I close Outlook and then get back into it, TODO ALWAYS…

Microsoft 365 and Office | Microsoft To Do | For home
asked 2026-10-27T00:21:25.22+00:00
Rod Falanga 1,216 Reputation points
answered 2026-10-27T00:22:26.9666667+00:00

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1 answer

Download and run Microsoft’s Office License Removal Tool for Mac

**Download and run Microsoft’s **Office License Removal Tool for Mac

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-10-27T00:10:20.6633333+00:00
William Pfeiffer 0 Reputation points
answered 2026-10-27T00:10:37.6966667+00:00

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1 answer

How to create a ticket for Azure Locked Subscription

I have been locked out of my Azure Subscription, my company changed our Visual Studio subscription from Enterprise to Professional. I have virtual servers and others in the subscription. I want to be able to download or transfer them to the new…

Cost Management
Cost Management

A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.

5,168 questions
asked 2026-10-26T23:42:47.8433333+00:00
GVL-Jude25 Admin 0 Reputation points
answered 2026-10-26T23:43:37.06+00:00

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1 answer

Urgent: Name Change Request Blocked by Engage Center Loading Loop

Hello, I need to update my legal name on my Microsoft Certification profile to match my government ID for an upcoming exam. However, the intake form at aka.ms/credentials-support is completely broken for me. After I sign in and select the "Support…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-26T22:45:10.7+00:00
Sudharsan Kesavanarayanan 1 Reputation point MVP
answered 2026-10-26T22:46:35.39+00:00

AI answer

1 answer

Artifact Signing organization validation failed after successful ID/selfie verification — escalation requested

I am requesting help from a Microsoft moderator with Azure Artifact Signing Public Trust organization identity validation for Trevor Old LLC (submitted organization name: Trevor Old LLC DbA TrevBot). On October 26, 2026: I submitted the organization…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,814 questions
asked 2026-10-26T22:33:19.7466667+00:00
Trevor Old 0 Reputation points
answered 2026-10-26T22:35:13.7333333+00:00

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