Microsoft 365 and Office | Subscription, account, billing | Other | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
3,043 questions
1 answer
Unknown charge on my card from an unknown microsoft account
Hello, I need help identifying and resolving an unauthorized recurring charge on my card. I am being charged $13.61 per month by Microsoft, but I do not recognize the purchase or know which Microsoft account is associated with it. I have checked my…
Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked
2026-10-27T23:05:46.8233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 39%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKF%3C/text%3E%3C/svg%3E)
Kanij Fatema
0
Reputation points
answered
2026-10-27T23:06:26.7033333+00:00
AI answer
1 answer
STUDENT 2021 FOR MAC
I OWN OFFICE HOME & STUDENT 2021 FOR MAC . AFTER UPDATING EXCEL TO VERSION 16.114.2 IT SAYS MY LICENSE IS NOT SUPPORTED AND WIL NOT LET ME SAVE . I DON'T WANT TO PURCHASE MICROSOFT 365 PLEASE HELP RESTORE MY EXISTING OFFICE 2021 ACTIVATION
Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
3,074 questions
asked
2026-10-27T22:36:52.8166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 20%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELJ%3C/text%3E%3C/svg%3E)
Leticia Jimenez
0
Reputation points
answered
2026-10-27T22:37:45.4733333+00:00
AI answer
1 answer
Failed organization validation for Québec sole proprietorship — how to provide registry evidence?
My Azure Artifact Signing Public organization identity validation is Failed. Its details request business documents dated within the past 12 months, but there is no upload control. I operate a registered Québec sole proprietorship under a registered…
Artifact Signing
Artifact Signing
A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)
1,791 questions
asked
2026-10-27T22:35:15.7966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 52%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3E0C%3C/text%3E%3C/svg%3E)
01WEB CANADA
0
Reputation points
answered
2026-10-27T22:37:10.3266667+00:00
AI answer
1 answer
Urgent: Microsoft 365 and Outlook Account Hacked – Unable to Access Account
Dear Microsoft Support Team, My personal Outlook and Microsoft 365 account has been hacked, and I am no longer able to log in. It appears that the hacker has changed the email address associated with my Microsoft account. I tried to recover my account…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
25,700 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 5%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAO%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 24%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERD%3C/text%3E%3C/svg%3E)
1 answer
Been Charged for Rocket League credits, but have not received them.
Today I purchased Rocket League credits via my Xbox. During the process I was required to authorise the purchase through my bank which I did. after doing so, a message was displayed stating "Oops something has gone wrong, please try again…
Windows for home | Other | Gaming
4,541 questions
asked
2026-10-27T21:32:29.2566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 14.000000000000002%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERM%3C/text%3E%3C/svg%3E)
Robert Miller
0
Reputation points
answered
2026-10-27T21:33:17.0166667+00:00
AI answer
1 answer
Installed Office 2024 on my Mac, Word still thinks I have 2019 and Does Not Work
I just downloaded and installed Office 2024 Home Version on my Mac (version 16.1114.2). But Word does not work. I think that I had version 2019 previously is messing things up, (unless Word 2024 is a lousy app) I first downloaded the new Office and…
Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
3,074 questions
asked
2026-10-27T19:51:23.04+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 48%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGM%3C/text%3E%3C/svg%3E)
George Master
0
Reputation points
commented
2026-10-27T21:06:44.02+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 86%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJJ%3C/text%3E%3C/svg%3E)
John Jefferson Doyon
90,835
Reputation points
Independent Advisor
1 answer
Word and Excel don't work at all, despite being updated
Hello - In January 2026, I purchased a copy of Office 2021 for my permanent use. I have kept it updated. Now I understand you are no longer supporting Office 2021. But shouldn't it still work, at least for a while? My Word and Excel only allow me to open…
Microsoft 365 and Office | Excel | For home | MacOS
Microsoft 365 and Office | Excel | For home | MacOS
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
3,778 questions
asked
2026-10-27T20:58:46.1633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 86%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETJ%3C/text%3E%3C/svg%3E)
Tom Jackman
0
Reputation points
answered
2026-10-27T21:00:52.7366667+00:00
AI answer
1 answer
Individual Artifact Signing in United Kingdom
Hiya, I've been reading up on Azure's Artifact Signing accounts for code signing, and I've set up an account in North Europe as new account creations were blocked in West Europe. I saw there are some limitations for public trust certificates for…
Artifact Signing
Artifact Signing
A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)
1,791 questions
asked
2026-10-20T13:23:09.9933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 40%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENB%3C/text%3E%3C/svg%3E)
Nathan Baker
0
Reputation points
commented
2026-10-27T20:56:45.9833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 65%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETM%3C/text%3E%3C/svg%3E)
Tim-MSFT
10
Reputation points Microsoft Employee
Moderator
1 answer
Copilot is not working on my iPhone
I’ve been able to use copilot on my iPhone until today. When I go to use it now, it brings me right to the app to install it on my phone the charges. Do I have to use the app now on my iPhone and pay for it? Thanks for your help!
Microsoft Copilot | Other
2,410 questions
asked
2026-10-24T11:50:04.4666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 60%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMW%3C/text%3E%3C/svg%3E)
Marci W
5
Reputation points
commented
2026-10-27T20:30:33.24+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(115.19999999999999, 98%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESO%3C/text%3E%3C/svg%3E)
Susanne Olsson
5
Reputation points
1 answer
cant secure boot
i cant enable secure boot i tried a bunch of videos but it still wont boot my windows isnt legacy and everythings formatted right but i still cant click on enable secure boot and it wont boot up after
Microsoft Security | Microsoft Graph
Microsoft Security | Microsoft Graph
An API that connects multiple Microsoft services, enabling data access and automation across platforms
14,250 questions
asked
2026-10-27T20:20:51.9966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 2%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECB%3C/text%3E%3C/svg%3E)
caden burnswick
0
Reputation points
answered
2026-10-27T20:23:11.95+00:00
AI answer
1 answer
I have a trojan virus ig.
Hello. For some reason I am keep getting a file blocked and its always comming back, I already did all the scan options but nothing worked yet. Can someone please help me?
Microsoft Security | Microsoft Defender | Other
Microsoft Security | Microsoft Defender | Other
Additional Microsoft Defender tools and services that provide security across various platforms and environments
849 questions
asked
2026-10-27T20:11:13.5733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 24%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
Jonas
0
Reputation points
answered
2026-10-27T20:12:13.67+00:00
AI answer
1 answer
Word not working because of activation issue
I purchased a new Mac and Microsoft Office Home & Student 2021 together from Dell for $149.99. Word was working, but it now says “License: Not Activated.” Under About Microsoft Word, it identifies an outlook email as the associated account. I cannot…
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
2,142 questions
asked
2026-10-27T19:59:43.1466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 8%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERK%3C/text%3E%3C/svg%3E)
Rebecca Krill
0
Reputation points
answered
2026-10-27T20:01:19.38+00:00
AI answer
1 answer
Locked out of personal Outlook account after reinstalling Authenticator – only passkey offered, SMS “not working,” recovery form auto-rejected
Hi, I’m locked out of my personal Outlook.com account and none of the available paths work. Here’s what happened: My account has two-step verification enabled. My security info was: phone number (SMS), alternate email, and Microsoft Authenticator. …
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,854 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 62%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERL%3C/text%3E%3C/svg%3E)
1 answer
lost Notes
can you please help me recover my notes? they appeared deleted thanks
Microsoft 365 and Office | OneNote | For home | iOS
Microsoft 365 and Office | OneNote | For home | iOS
A family of Microsoft products that enable users to capture, organize, and reuse notes electronically.
503 questions
asked
2026-10-27T19:55:29.5533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 88%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBM%3C/text%3E%3C/svg%3E)
Blanca Moreno-Dodson
0
Reputation points
answered
2026-10-27T19:56:24.99+00:00
AI answer
1 answer
701-2817490 WA what is the $9.52 charged monthly for
please stop the $9.52 charge hitting my credit card monthly.
Microsoft 365 and Office | Subscription, account, billing | Other | Other
Microsoft 365 and Office | Subscription, account, billing | Other | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
3,043 questions
asked
2026-10-27T19:36:38.03+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 44%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERL%3C/text%3E%3C/svg%3E)
Rocco Lovecchio
0
Reputation points
answered
2026-10-27T19:37:13.2833333+00:00
AI answer
1 answer
Activation of my account
I have paid my subscription for Microsoft 365 and would like my account to be activated
Microsoft 365 and Office | Install, redeem, activate | For home | Other
Microsoft 365 and Office | Install, redeem, activate | For home | Other
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
12,468 questions
asked
2026-10-27T18:46:00.5533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 38%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Ameena Saiyid
0
Reputation points
commented
2026-10-27T19:18:48.9266667+00:00
EmilyS726
279.7K
Reputation points
Independent Advisor
1 answer
How to activate my Microsoft 365 account
I have paid my subscription and installed Microsoft 365 but my account has not been activated. How do I activate my account?
Microsoft 365 and Office | Install, redeem, activate | For home | Other
Microsoft 365 and Office | Install, redeem, activate | For home | Other
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
12,468 questions
asked
2026-10-27T18:57:36.9566667+00:00
Ameena Saiyid
0
Reputation points
answered
2026-10-27T18:58:13.0266667+00:00
AI answer
1 answer
Unauthorized email access
I suspect my Hotmail account has been hacked. got message emails are being forwarded. dig deeper and I see an unauthorized laptop on the device screen
Microsoft Security | Microsoft Defender | Other
Microsoft Security | Microsoft Defender | Other
Additional Microsoft Defender tools and services that provide security across various platforms and environments
849 questions
asked
2026-10-27T18:44:29.65+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 13%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPM%3C/text%3E%3C/svg%3E)
Paul McNulty
0
Reputation points
answered
2026-10-27T18:44:51.62+00:00
AI answer
1 answer
how to fix win64/expiro malware issue on my window 11 pc
i was trying to install a software, the BitLocker got activated, existing applications stops launching.
Microsoft Security | Microsoft Defender | Other
Microsoft Security | Microsoft Defender | Other
Additional Microsoft Defender tools and services that provide security across various platforms and environments
849 questions
asked
2026-10-27T18:36:34.9133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 41%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOA%3C/text%3E%3C/svg%3E)
oluwatosin ajibola
0
Reputation points
answered
2026-10-27T18:36:54.2633333+00:00
AI answer
1 answer
AZ-900: Did not receive MVTD 50% exam discount after attending Virtual Training Day
I received the thank-you email for the August 6, 2026 Virtual Training Day (Introduction to Microsoft Azure), but the 50% discount still does not appear in my Learn profile or at checkout when I schedule AZ-900. Could you please check why it is not being…
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
58,820 questions
asked
2026-10-27T18:14:07.2+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 2%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESB%3C/text%3E%3C/svg%3E)
Salem Ba-Rabuod
0
Reputation points
edited the question
2026-10-27T18:24:36.5266667+00:00
TP
165.4K
Reputation points
Volunteer Moderator