Urgent: Microsoft 365 and Outlook Account Hacked – Unable to Access Account

Question

Urgent: Microsoft 365 and Outlook Account Hacked – Unable to Access Account

Ain Osman 0

Dear Microsoft Support Team,

My personal Outlook and Microsoft 365 account has been hacked, and I am no longer able to log in.

It appears that the hacker has changed the email address associated with my Microsoft account.

I tried to recover my account using my original email address, but the system says that the email address does not exist.

When I attempted to recover the account using my phone number, I noticed that the email address linked to my account had been changed to an unfamiliar address.

I am now completely locked out of my account and unable to access my Outlook emails or Microsoft 365 services.

This is particularly concerning as I have an active Microsoft 365 Personal subscription, and my credit card details are still linked to the account. I am worried about possible unauthorised charges or misuse of my payment information.

I would appreciate your urgent assistance in recovering my account, restoring access to my original email address, and securing my subscription and payment information.

Please advise what steps I need to take and whether any additional information is required to verify my ownership of the account.

Thank you for your prompt assistance. Screenshot 2026-10-27 135817

Ray D 0 Reputation points

2026-10-27T22:17:00.17+00:00

I have had a similar issue as well. I keep updating my password, have two factor authorization on and still the people from NIGERIA using an UNKNOWN DEVICE are constantly changing my information on microsoft. The MS phone number does absolutely nothing and once you call it they block you by directing you to the website only to get the run around by the AI which is GARBAGE!

1 answer

Your answer

Ray D 0 Reputation points

2026-10-27T22:17:00.17+00:00

I have had a similar issue as well. I keep updating my password, have two factor authorization on and still the people from NIGERIA using an UNKNOWN DEVICE are constantly changing my information on microsoft. The MS phone number does absolutely nothing and once you call it they block you by directing you to the website only to get the run around by the AI which is GARBAGE!

Answer 1

For a personal Outlook.com / Microsoft 365 Personal account, the supported recovery path is:

Use the Sign-in Helper tool first. Microsoft states that most sign-in issues can be identified there, including cases where the account appears not to exist.
If the account was compromised, scan the PC for malware before changing any password. In Windows Security, go to Virus and threat protection > Scan options > Full scan > Scan now.
Try password reset or the hacked-account recovery flow. If sign-in fails, use Forgot my password and select I think someone else is using my Microsoft account.
If the recovery form is needed, submit it and wait for the result email. Microsoft sends the result to the working email address entered in the form within 24 hours. If verification fails, the form can be retried up to two times per day.
After regaining access, immediately review account security settings. Check recent sign-in activity on the Security basics page, then review connected accounts, forwarding, and automatic replies, and change the password.
Add or update security info such as an alternate email address and mobile phone number to make future recovery easier.

Important limits from Microsoft:

If the message says the account does not exist, Microsoft directs users to the Sign-in Helper tool.
Microsoft support agents cannot send password reset links or access and change account details.
If the account has not been signed in to for more than two years, it may have been deleted and cannot be reopened.

For urgent help beyond self-service, use Contact Microsoft Support or Outlook.com support options. Microsoft’s support flow can route to self-help or an agent.