Building and customizing solutions using Microsoft 365 Copilot APIs and tools
M365 Copilot Agent fails to process runtime Word attachments
We are experiencing a repeatable issue with Microsoft 365 Copilot agents processing Word documents uploaded during a chat. Steps to reproduce: Start a new chat with an M365 agent. Upload a DOCX file at runtime. Ask the agent to read or analyze the…
Microsoft Copilot | Microsoft 365 Copilot | Development
5.7.1 Message rejected:
I'm experiencing an issue with my personal @outlook.com email account. I'm receiving some incoming emails normally, but multiple senders from different companies are receiving delivery failure notices when attempting to email me. The rejection error…
Outlook | Web | Outlook.com | Settings
Configuring preferences and options in Outlook.com
Lost access to a locked mail adress
Hi. I have been locked out of my main email adress for over a year now. It was because of multiple wrong password errors. I have been trying to retrieve it for all this time and everytime i hit a snag. Whether it be when i film in the information i have…
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
AI answer
Lost all old emails after installing Microsoft Office TLSC Standard 2024 with “Outlook Classic”
I recently uninstalled Microsoft Office 2010 and installed Microsoft Office TLSC Standard 2024 with “Outlook Classic”. At first “Classic” showed all my old folders and file but the next day it only shows emails from the previous day and all my old…
Outlook | Windows | Classic Outlook for Windows | For home
Using Classic Outlook on Windows for personal email, calendar, and contact management
AI answer
Artifact Signing Public Trust eligibility for an Israeli osek patur (sole proprietor) before paid setup
I operate Odyon, a commercial Windows VST3 music-production plug-in, as an Israeli registered sole proprietor with VAT-exempt status (osek patur). The Artifact Signing Quickstart lists Israel for Organization Public Trust validation and provides an…
Artifact Signing
A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)
AI answer
product key
i did a full reset on my pc and can no longer find my product key to start the system activation
Windows for home | Windows 11 | Licensing and activation
AI answer
Is Office Home 2024 installed if Excel and Word still indicate I'm using Home and Student 2021?
In installed Office Home 2024 today but when I go into Word or Excel to check my version, it still says Home and Student 2021, which is no longer supported. How can I verify the new software is installed correctly?
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
AI answer
new outlook does not include contacts
I was switched to New Outlook with no notification and my contact lists and groups have disappeared. Tried to switch back to old outlook to copy them but it won't switch back. Very annoying
Outlook | Windows | New Outlook for Windows | For home
Using New Outlook on Windows for personal email, calendar, and contact management
AI answer
Can log into all MS accounts, but Azure is not sending login code to my MS Auth app
I can log into my hotmail account, but can no longer log into Azure. It was once tied to my MS Partner and Work MS account, but I am unable to log into Azure as ******@hotmail.com anymore. I have tried setting to passwordless, and uninstalled my account…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
AI answer
I need the most basic account that offers use of PowerPoint
I currently have a Family Plan, which is more than I need. All I need is to be able to use PowerPoint on one device. Word and Excel would be nice, but not essential. PowerPoint is essential. What is the best subscription for a single user of PowerPoint?
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
AI answer
pc has been saying out of memory
pc has been saying out of memory and don't know how to fix it
Microsoft Copilot | Microsoft 365 Copilot | Development
Building and customizing solutions using Microsoft 365 Copilot APIs and tools
AI answer
How do I set up Teams for personal use
I do I set up the use of teams for personal use. it's telling me i have to create a teams account to enable meeting funtions
Microsoft Teams | Microsoft Teams for business | Other
Additional features, settings, or issues not covered by specific Microsoft Teams categories
Changes to my card
I have changes to my credit card that are not matching my history. Who can I talk to?
Community Center | Discuss the Q&A site | Other feedback
General comments or suggestions submitted by users about the Q&A site that don’t fit into predefined categories.
AI answer
Win 7 32bit reinstall failure
After a HD failure I had to reinstall my windows 7 - 32bit which had been running for many years. But now after a week or two it's now saying "Windows 7 Build 7600 This copy of Windows is not genuine" which is not true. The DVDs are all…
Windows for home | Previous Windows versions | Licensing and activation
AI answer
Microsoft Defender AMSI False Positive — PowerShell Diagnostic Blocked as Trojan:PowerShell/AmsiBypazz.D!MTB
Hello Microsoft Support Community, I own a Windows computer and am requesting technical guidance regarding a possible Microsoft Defender Antivirus false-positive detection. Detection information: Threat: Trojan/AmsiBypazz.D!MTB Threat ID:…
Microsoft Security | Microsoft Defender | Other
Additional Microsoft Defender tools and services that provide security across various platforms and environments
AI answer
ace browser
Remove ace browser, remove it??? I this a virus should I remove it. I didn't install it. How do you install it
Microsoft Edge | Browser extensions | Windows 10
Managing browser extensions in Microsoft Edge on Windows 10
Unable to install office Home & Business 2016
I have had to reset my pc. This means I have to reinstall office 2016. I have the license key and order number but unfortunately the .exe link has expired. I could not sign in to the original Microsoft account because I forgot my password an all the…
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
outlook mail keep asking to verify being an human and 6 digit code
as title said despite i have 2 step verification disabled , everytime i login to outlook mail on browser with correct details it ask me to confirm being an human and send code on phone number , i would like to not have to do it everytime since as said…
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
Artifact Signing identity validation In Progress for 18 days – please review
Hello, My organization identity validation for Artifact Signing has been in "In Progress" status since 19 October 2026 (18 days). All requested documents were uploaded on that date and the status shows no action required from my…
Artifact Signing
A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)
Updating Office 365?
Received notice that Office365 was ready for update. I am using Office 365 free. Can't seem to update.
Microsoft 365 and Office | Word | For home | Windows
A family of Microsoft word processing software products for creating web, email, and print documents.