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M365 Copilot Agent fails to process runtime Word attachments

We are experiencing a repeatable issue with Microsoft 365 Copilot agents processing Word documents uploaded during a chat. Steps to reproduce: Start a new chat with an M365 agent. Upload a DOCX file at runtime. Ask the agent to read or analyze the…

Microsoft Copilot | Microsoft 365 Copilot | Development
asked 2026-11-06T23:14:32.54+00:00
Redalen, Ryan 5 Reputation points
0 answers

5.7.1 Message rejected:

I'm experiencing an issue with my personal @outlook.com email account. I'm receiving some incoming emails normally, but multiple senders from different companies are receiving delivery failure notices when attempting to email me. The rejection error…

Outlook | Web | Outlook.com | Settings
asked 2026-11-06T23:13:59.6933333+00:00
Valerie Smith 0 Reputation points
1 answer

Lost access to a locked mail adress

Hi. I have been locked out of my main email adress for over a year now. It was because of multiple wrong password errors. I have been trying to retrieve it for all this time and everytime i hit a snag. Whether it be when i film in the information i have…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-11-06T23:12:30.8566667+00:00
Leffe 0 Reputation points
answered 2026-11-06T23:12:52.3433333+00:00

AI answer

1 answer

Lost all old emails after installing Microsoft Office TLSC Standard 2024 with “Outlook Classic”

I recently uninstalled Microsoft Office 2010 and installed Microsoft Office TLSC Standard 2024 with “Outlook Classic”. At first “Classic” showed all my old folders and file but the next day it only shows emails from the previous day and all my old…

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-11-06T23:11:24.16+00:00
Philip Robertson 0 Reputation points
answered 2026-11-06T23:12:24.0366667+00:00

AI answer

1 answer

Artifact Signing Public Trust eligibility for an Israeli osek patur (sole proprietor) before paid setup

I operate Odyon, a commercial Windows VST3 music-production plug-in, as an Israeli registered sole proprietor with VAT-exempt status (osek patur). The Artifact Signing Quickstart lists Israel for Organization Public Trust validation and provides an…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,685 questions
asked 2026-11-06T23:05:45.1366667+00:00
yuval miron 0 Reputation points
answered 2026-11-06T23:06:53.99+00:00

AI answer

1 answer

product key

i did a full reset on my pc and can no longer find my product key to start the system activation

Windows for home | Windows 11 | Licensing and activation
asked 2026-11-06T23:05:34.7433333+00:00
Missy O'Connor 0 Reputation points
answered 2026-11-06T23:06:04.4133333+00:00

AI answer

1 answer

Is Office Home 2024 installed if Excel and Word still indicate I'm using Home and Student 2021?

In installed Office Home 2024 today but when I go into Word or Excel to check my version, it still says Home and Student 2021, which is no longer supported. How can I verify the new software is installed correctly?

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-11-06T23:03:43.68+00:00
Constance Falk 0 Reputation points
answered 2026-11-06T23:04:28.8066667+00:00

AI answer

1 answer

new outlook does not include contacts

I was switched to New Outlook with no notification and my contact lists and groups have disappeared. Tried to switch back to old outlook to copy them but it won't switch back. Very annoying

Outlook | Windows | New Outlook for Windows | For home
asked 2026-11-06T23:03:37.25+00:00
merry kindred 0 Reputation points
answered 2026-11-06T23:05:28.3766667+00:00

AI answer

1 answer

Can log into all MS accounts, but Azure is not sending login code to my MS Auth app

I can log into my hotmail account, but can no longer log into Azure. It was once tied to my MS Partner and Work MS account, but I am unable to log into Azure as ******@hotmail.com anymore. I have tried setting to passwordless, and uninstalled my account…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-11-06T23:02:09.81+00:00
Kai Robert Moser 0 Reputation points
answered 2026-11-06T23:03:06.5933333+00:00

AI answer

1 answer

I need the most basic account that offers use of PowerPoint

I currently have a Family Plan, which is more than I need. All I need is to be able to use PowerPoint on one device. Word and Excel would be nice, but not essential. PowerPoint is essential. What is the best subscription for a single user of PowerPoint?

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-11-06T22:58:33.85+00:00
Pete Theodore 0 Reputation points
answered 2026-11-06T22:58:47.06+00:00

AI answer

1 answer

pc has been saying out of memory

pc has been saying out of memory and don't know how to fix it

Microsoft Copilot | Microsoft 365 Copilot | Development
asked 2026-11-06T22:57:24.87+00:00
irene lyles 0 Reputation points
answered 2026-11-06T22:58:12.1233333+00:00

AI answer

1 answer

How do I set up Teams for personal use

I do I set up the use of teams for personal use. it's telling me i have to create a teams account to enable meeting funtions

Microsoft Teams | Microsoft Teams for business | Other
asked 2026-11-06T22:55:02.79+00:00
Joseph Bomba 0 Reputation points
edited the question 2026-11-06T23:06:05.17+00:00
Ryan-N 16,940 Reputation points Microsoft External Staff Moderator
1 answer

Changes to my card

I have changes to my credit card that are not matching my history. Who can I talk to?

Community Center | Discuss the Q&A site | Other feedback
asked 2026-11-06T22:44:16.8433333+00:00
Robert Hill 0 Reputation points
answered 2026-11-06T22:44:42.5133333+00:00

AI answer

1 answer

Win 7 32bit reinstall failure

After a HD failure I had to reinstall my windows 7 - 32bit which had been running for many years. But now after a week or two it's now saying "Windows 7 Build 7600 This copy of Windows is not genuine" which is not true. The DVDs are all…

Windows for home | Previous Windows versions | Licensing and activation
asked 2026-11-06T22:31:40.7266667+00:00
Terry Nelson 0 Reputation points
answered 2026-11-06T22:32:30.0833333+00:00

AI answer

1 answer

Microsoft Defender AMSI False Positive — PowerShell Diagnostic Blocked as Trojan:PowerShell/AmsiBypazz.D!MTB

Hello Microsoft Support Community, I own a Windows computer and am requesting technical guidance regarding a possible Microsoft Defender Antivirus false-positive detection. Detection information: Threat: Trojan/AmsiBypazz.D!MTB Threat ID:…

Microsoft Security | Microsoft Defender | Other
asked 2026-11-06T22:31:26.05+00:00
Linnovation Enterprises INC 0 Reputation points
answered 2026-11-06T22:32:43.1266667+00:00

AI answer

2 answers

ace browser

Remove ace browser, remove it??? I this a virus should I remove it. I didn't install it. How do you install it

Microsoft Edge | Browser extensions | Windows 10
asked 2026-11-06T22:23:06.33+00:00
Brian Benham 0 Reputation points
answered 2026-11-06T22:26:36.7366667+00:00
_AW_ 70,241 Reputation points Volunteer Moderator
2 answers

Unable to install office Home & Business 2016

I have had to reset my pc. This means I have to reinstall office 2016. I have the license key and order number but unfortunately the .exe link has expired. I could not sign in to the original Microsoft account because I forgot my password an all the…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-06T22:20:20.9566667+00:00
Maryse Chadi 0 Reputation points
answered 2026-11-06T22:31:12+00:00
Stefan Blom 357.2K Reputation points MVP Volunteer Moderator
0 answers

outlook mail keep asking to verify being an human and 6 digit code

as title said despite i have 2 step verification disabled , everytime i login to outlook mail on browser with correct details it ask me to confirm being an human and send code on phone number , i would like to not have to do it everytime since as said…

Outlook | Web | Outlook.com | Email
asked 2026-11-06T22:14:47.1433333+00:00
k.r x 0 Reputation points
edited the question 2026-11-06T22:46:09.49+00:00
k.r x 0 Reputation points
0 answers

Artifact Signing identity validation In Progress for 18 days – please review

Hello, My organization identity validation for Artifact Signing has been in "In Progress" status since 19 October 2026 (18 days). All requested documents were uploaded on that date and the status shows no action required from my…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,685 questions
asked 2026-11-06T22:13:21.3766667+00:00
WallPicture Daniel Dylewicz 0 Reputation points
2 answers

Updating Office 365?

Received notice that Office365 was ready for update. I am using Office 365 free. Can't seem to update.

Microsoft 365 and Office | Word | For home | Windows
asked 2026-11-06T22:13:13.48+00:00
texas roamer 0 Reputation points
answered 2026-11-06T22:16:05.4+00:00
Stefan Blom 357.2K Reputation points MVP Volunteer Moderator