Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
25,700 questions
1 answer
I have a hotmail account that I can't sign into, but trying to make an account under that name says one already exists.
I'm currently trying to recover a hotmail account that seems to not be available on the login side, but when I go to create one it is recognized as an unavailable email. I have access to the secondary email linked to this email account, and sending an…
Outlook | Web | Outlook.com | Account management, security, and privacy
asked
2026-11-12T00:26:06.3666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 18%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EF%3C/text%3E%3C/svg%3E)
Fran
0
Reputation points
commented
2026-11-12T01:03:03.9333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 70%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EE%3C/text%3E%3C/svg%3E)
Estrella721
47,875
Reputation points
Independent Advisor
2 answers
Your OneDrive folder can't be created in the location you selected
I've had 2 separate onedrive accounts on the same PC and same "D" drive for 12 years. One is my personal account. The other is my university account. Now suddenly my personal account does not work. I tried uninstalling and relinking. But every…
Microsoft 365 and Office | OneDrive | For home | Windows
Microsoft 365 and Office | OneDrive | For home | Windows
A Microsoft file hosting and synchronization service.
16,437 questions
asked
2026-11-09T22:09:09.2933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 53%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESN%3C/text%3E%3C/svg%3E)
Scott Neale
0
Reputation points
commented
2026-11-12T01:01:24.9233333+00:00
Jeronimo Fuerte
48,705
Reputation points
Independent Advisor
1 answer
How to fix 'Invalid Pointer'
On opening a solid modelling program two windows are generated with a message 'Invalid Pointer'. If these windows are deleted the file created cannot be saved. Further, when I try to update the software the system fails.
Windows for home | Other | Performance and system failures
2,911 questions
asked
2026-11-11T22:22:22.3333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 53%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Alan Stoddart
0
Reputation points
answered
2026-11-12T01:00:01.3833333+00:00
Manoel Barros
23,460
Reputation points
Independent Advisor
1 answer
I paid for the md-102 exam but I didn't get confirmation email.
I paid for the md-102 exam certificate and the money withdrew from my account but I never received a confirmation email from microsoft.
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
5,787 questions
asked
2026-11-12T00:58:26.4433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 10%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EZP%3C/text%3E%3C/svg%3E)
zo producer
0
Reputation points
answered
2026-11-12T00:59:11.34+00:00
AI answer
2 answers
Update on repair on microsoft surface laptop in Malaysia
greetings, i want to know the update for repair for my surface laptop which is already pass one month. how do i get update?
Surface | Surface Laptop | Performance and maintenance
1,342 questions
asked
2026-11-11T14:58:28.45+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 88%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMY%3C/text%3E%3C/svg%3E)
Mohd Yusof Mohamad
0
Reputation points
answered
2026-11-12T00:57:53.52+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
33,176
Reputation points MVP
Volunteer Moderator
1 answer
Retreiving locked notebooks
I am trying to retrieve some old notebooks that are password protected and i have forgotten those password. Is there anyway i can reset my password or retrieve those files?
Microsoft 365 and Office | OneNote | For home | Windows
Microsoft 365 and Office | OneNote | For home | Windows
A family of Microsoft products that enable users to capture, organize, and reuse notes electronically.
9,982 questions
asked
2026-11-11T02:23:47.02+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 44%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EF%3C/text%3E%3C/svg%3E)
Fernando
0
Reputation points
commented
2026-11-12T00:54:50.85+00:00
Jeronimo Fuerte
48,705
Reputation points
Independent Advisor
1 answer
Restrict access policy
Trying to understand which region accepted new resources from the student "Resource 'sayed-blog-publish' was disallowed by Azure: This policy maintains a set of best available regions where your subscription can deploy resources. The objective of…
Azure Policy
Azure Policy
An Azure service that is used to implement corporate governance and standards at scale for Azure resources.
1,268 questions
asked
2026-11-11T01:40:32.2633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 70%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESE%3C/text%3E%3C/svg%3E)
Sayed Esmatullah Adeeb
0
Reputation points
commented
2026-11-12T00:53:08.38+00:00
TP
165.4K
Reputation points
Volunteer Moderator
2 answers
Port missing
when going to Device Manager, under action and selecting to add legacy hardware and selecting port w/ USB serial modem device I keep getting an error message stating "the filename, directory name, or volume label syntax is incorrect." However,…
Surface | Surface Pro | USB-C
341 questions
asked
2026-11-11T16:22:14.33+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 14.000000000000002%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
David
0
Reputation points
answered
2026-11-12T00:52:57.0333333+00:00
S.Sengupta
33,176
Reputation points MVP
Volunteer Moderator
2 answers
Recovery Account
I cannot get into my locked out MS Account, the phone number I have is no longer accessible. Can someone please assist?
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
25,700 questions
asked
2026-11-12T00:15:47.1766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 37%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOD%3C/text%3E%3C/svg%3E)
Olivia Daley
0
Reputation points
answered
2026-11-12T00:52:05.5433333+00:00
Estrella721
47,875
Reputation points
Independent Advisor
2 answers
magic jigsaw puzzle wont open anylonger
Dear Sir/Ma'am, My magic jigsaw puzzle game app stopped opening on my laptop. I've tried to update the app but it still doesn't open, I have 136,000 credits and I don't wont to loose them can you help me please. Thank you so much. Carolyn Gorris
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
58,822 questions
asked
2024-10-12T22:26:54.2466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 60%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECG%3C/text%3E%3C/svg%3E)
Carolyn Gorris
0
Reputation points
answered
2026-11-12T00:49:30.86+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 4%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPP%3C/text%3E%3C/svg%3E)
Peter Polack
0
Reputation points
1 answer
Why does Microsoft continually *.. its clients, like me of 35+ years by making us pay for a service and then take it away the ability to use it... like Microsoft Business Basic not capable of using Outlook anymore????????
Outlook | Windows | New Outlook for Windows | For business
Outlook | Windows | New Outlook for Windows | For business
Using New Outlook on Windows for professional communication and productivity
12,613 questions
asked
2026-11-12T00:31:56.0333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 49%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJF%3C/text%3E%3C/svg%3E)
John Franke
0
Reputation points
commented
2026-11-12T00:47:34.28+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 0%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDT%3C/text%3E%3C/svg%3E)
Dora-T
2,175
Reputation points
Independent Advisor
2 answers
can't view Outlook calendar invitations
Outlook Calendar not showing invitations received, either from other Outlook or Gmail accounts.
Outlook | Windows | Classic Outlook for Windows | For home
Outlook | Windows | Classic Outlook for Windows | For home
Using Classic Outlook on Windows for personal email, calendar, and contact management
33,133 questions
asked
2026-11-11T00:56:55.2466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 61%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAD%3C/text%3E%3C/svg%3E)
Abbas Dhalla
0
Reputation points
commented
2026-11-12T00:44:48.8366667+00:00
Jeronimo Fuerte
48,705
Reputation points
Independent Advisor
3 answers
Laptop Audio not working without a headset
My Surface Laptop is still under warranty. Can you please help me with the audio issues with my laptop? I am unable to hear anything without a headset. Audio only works if the headset is plugged in. Please guide. ******@allstate.com Shireen 469-363-0999
Surface | Surface Laptop | Sound and camera
282 questions
asked
2026-11-11T02:50:37.5633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 0%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKS%3C/text%3E%3C/svg%3E)
Khan, Shireen
0
Reputation points
answered
2026-11-12T00:43:26.58+00:00
S.Sengupta
33,176
Reputation points MVP
Volunteer Moderator
1 answer
Unauthorized withdrawal from bank account by Microsoft.
Why was an unauthorized withdrawal made from my checking account by Microsoft? I cannot use your messed-up system to get a full refund. My name is John Yasutake, and I have no idea what my account number or account information is, nor do I know about the…
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
26,802 questions
asked
2026-11-12T00:24:20.7266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 63%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJY%3C/text%3E%3C/svg%3E)
John Yasutake
0
Reputation points
edited the question
2026-11-12T00:43:23.52+00:00
Stefan Blom
357.4K
Reputation points MVP
Volunteer Moderator
1 answer
Unrecognized Microsoft 365 Family Subscription – Cancellation and Refund Request
Hello Microsoft Support Team, I need assistance with an unrecognized charge on my Mastercard. On October 20, 2026, I was charged ARS 45,999 for a Microsoft 365 Family subscription. After investigating the transaction through my Microsoft account, I…
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
5,787 questions
asked
2026-11-12T00:32:25.0133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 66%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIA%3C/text%3E%3C/svg%3E)
Ivana Anaya
0
Reputation points
answered
2026-11-12T00:33:35.7433333+00:00
AI answer
1 answer
Someone opened an account with the same email as one of my email aliases
Someone opened an account with the same email as one of my email aliases. I have been trying to get this resolved through the support page, but the ai support assistant just keeps throwing me into a loop and does not know how to help. How can I get this…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
25,700 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 32%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
2 answers
URGENT: Sole Global Administrator Locked Out of Microsoft 365 – Need Help
I am the owner and sole Global Administrator of Proper Creative, Inc. My administrator account, [<Moderator's note: Personal Identifiable Information removed>@thepropercreative.com], is completely locked out due to a Microsoft Authenticator MFA…
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
20,339 questions
asked
2026-11-11T23:52:28.33+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 35%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Accounting
0
Reputation points
edited an answer
2026-11-12T00:30:57.99+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 45%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHN%3C/text%3E%3C/svg%3E)
Hani-Ng
2,835
Reputation points
Independent Advisor
1 answer
Unable to access Microsoft Word Online and OneDrive documents
hello, I am contacting you because I have been experiencing a serious issue with my Microsoft account since today, and I am currently unable to access any of my Word Online documents or OneDrive files. I use my private Gmail address to sign in to my…
Microsoft 365 and Office | Word | For home | Windows
Microsoft 365 and Office | Word | For home | Windows
A family of Microsoft word processing software products for creating web, email, and print documents.
63,082 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 83%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EN%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 84%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EXD%3C/text%3E%3C/svg%3E)
2 answers
Updating phone number for security purposes
When updating my contact information for Microsoft 365 I deleted my old phone number. Now I cannot update my account with my new phone number. What do I do?
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
26,802 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 73%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
1 answer
Why does the store library not show my purchased games any more?
The UI for your store is complete crap and why do I have to agree to marketing email to be able to accept the privacy agreement? This is incredibly crap design!!!!!! Will be steering friends and colleagues away from all your products in the future. No…
Windows for home | Windows 10 | Microsoft Store
6,631 questions
asked
2026-11-11T23:25:32.3666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 22%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAW%3C/text%3E%3C/svg%3E)
Adam Williams
0
Reputation points
answered
2026-11-12T00:24:47.4533333+00:00
Manoel Barros
23,460
Reputation points
Independent Advisor