Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
20,223 questions
2 answers
URGENT ESCALATION – Sole Global Admin locked out by MFA – Case [CASE NUMBER], no response after 8 days
I am the only Global Administrator of a Microsoft 365 Business Basic tenant (leorholtzman.co.uk) and I have been completely locked out for 8 days, since Wednesday 21 October. My only registered MFA method was Microsoft Authenticator on my previous…
Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked
2026-10-29T09:18:53.0033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 25%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELH%3C/text%3E%3C/svg%3E)
Leor Holtzman
0
Reputation points
commented
2026-11-07T13:31:40.0266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 47%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERB%3C/text%3E%3C/svg%3E)
Ron Barker
2,325
Reputation points
2 answers
is the virus gone
so recently i had an accidental virus installed called Trojan:Script/Wacatac.H!ml but my microsoft defender antivirus doesnt dec
Windows for home | Windows 10 | Security and privacy
17,617 questions
asked
2026-11-07T12:55:00.4433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 87%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJG%3C/text%3E%3C/svg%3E)
Jakub Góral
0
Reputation points
answered
2026-11-07T13:29:25.8633333+00:00
TaoLi
119.7K
Reputation points
Independent Advisor
2 answers
moving Office 2024 from broken pc to a new pc
I bought Office 2024 on 24 September 2026. My pc has since blown up. i havw a new pc and wish to delete the license from the old pc to the new one
Microsoft 365 and Office | Word | For home | Windows
Microsoft 365 and Office | Word | For home | Windows
A family of Microsoft word processing software products for creating web, email, and print documents.
63,027 questions
asked
2026-11-02T13:25:46.41+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(76.8, 19%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJT%3C/text%3E%3C/svg%3E)
john THORNTON
0
Reputation points
commented
2026-11-07T13:27:40.92+00:00
Ron Barker
2,325
Reputation points
2 answers
OneNote on IPhone and IPad syncing issues.
There are older articles that talk about this. I am looking for a newer article that can help with this issue
Microsoft 365 and Office | OneNote | For business | iOS
Microsoft 365 and Office | OneNote | For business | iOS
A family of Microsoft products that enable users to capture, organize, and reuse notes electronically.
227 questions
asked
2026-11-06T12:43:38.8733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 11%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHJ%3C/text%3E%3C/svg%3E)
Higgins, Jennifer
0
Reputation points
commented
2026-11-07T13:27:40.83+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 97%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDN%3C/text%3E%3C/svg%3E)
Demi Nguyen
3,030
Reputation points
Independent Advisor
4 answers
I need to schedule a callback please, I am not able to access my e-mail. On-line support isn't helping me.
I am unable to access my e-mail in Microsoft Outlook. I keep getting a prompt stating "Send/Receive error" I have called and been directed to help.mircosoft.com and was unable to understand how to fix my problem. I have a Microsoft account…
Outlook | Windows | Classic Outlook for Windows | For home
Outlook | Windows | Classic Outlook for Windows | For home
Using Classic Outlook on Windows for personal email, calendar, and contact management
33,094 questions
asked
2026-10-30T19:44:48.14+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 70%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMW%3C/text%3E%3C/svg%3E)
Marjorie Witton
0
Reputation points
commented
2026-11-07T13:24:10.86+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 72%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
Carl-L
24,825
Reputation points Microsoft External Staff
Moderator
3 answers
Select Multiple
Why do I no longer have the option to select multiple emails at the same time? For example, I used to be able to click the select multiple button, then selected morning emails that I no longer needed, then delete them all at once. Now I do not have the…
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
11,557 questions
asked
2026-11-05T14:16:38.5966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 86%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGJ%3C/text%3E%3C/svg%3E)
Grizzle, Jessica (VADOC)
0
Reputation points
answered
2026-11-07T13:23:14.22+00:00
Stefan Blom
357.3K
Reputation points MVP
Volunteer Moderator
2 answers
Unable to sign in to new Copilot iPhone app with personal account after migrating from old Copilot app
I have been a happy user of copilot on my pc and on my phone. i use it with a personal m365 subscription. recently, when i went to use the app on my phone, it said I needed to download the new copilot app. I did. and now i cannot login to the new app. …
Microsoft Copilot | Other
2,395 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 68%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
1 answer
One of the answers was accepted by the question author.
Is there a way to connect my WH-1000XM6 without the sound connect app
I have settings that block any apps so I need a way to connect my headphones without the app
Surface | Surface Headphones | Setup and pairing | iOS
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 15%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
2 answers
Request for Live Technical Support – Microsoft Teams Login Issue
Hello, I would like to request assistance from a live support representative, if possible, regarding an issue I am experiencing when trying to log in to Microsoft Teams on my iPhone 17 Pro Max. I initially contacted Apple Support for assistance, and they…
Microsoft Teams | Microsoft Teams Free | Sign up and Sign in | Sign in
Microsoft Teams | Microsoft Teams Free | Sign up and Sign in | Sign in
Accessing Microsoft Teams Free using personal or organizational credentials
617 questions
asked
2026-11-07T08:10:21.3566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 88%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEC%3C/text%3E%3C/svg%3E)
Elsa Contreras
0
Reputation points
edited the question
2026-11-07T13:19:44.6266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
Vikki-T
13,480
Reputation points Microsoft External Staff
Moderator
2 answers
One of the answers was accepted by the question author.
Cannot delete contacts from Outlook web but they are deleted in Outlook Classic
I have some Duplicate contacts which may have been synced from WhatsApp via iPhone contact sync appear in outlook.live.com > People > All contacts and in New Outlook. Deleting them (single or bulk) returns “Couldn’t delete contact.” Editing shows…
Outlook | Web | Outlook.com | Contacts
Outlook | Web | Outlook.com | Contacts
Organizing and accessing contact information in Outlook.com
2,160 questions
asked
2026-11-05T22:43:24.7+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 21%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
Butch
20
Reputation points
edited the question
2026-11-07T13:18:35.14+00:00
Stefan Blom
357.3K
Reputation points MVP
Volunteer Moderator
1 answer
Dell OptiPlex 5090: 3.5 mm headphones work at boot, but reinsertion stays "unplugged" (Windows 11 25H2)
I am troubleshooting a reproducible front 3.5 mm headphone detection failure across eight Dell OptiPlex 5090 desktops. Similar symptoms occur on some other Dell desktops, but those have not been confirmed to share the same cause. The failures were…
Windows for home | Windows 11 | Devices and drivers
24,941 questions
asked
2026-11-02T16:29:11.95+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(115.19999999999999, 78%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDA%3C/text%3E%3C/svg%3E)
David Atnip
0
Reputation points
commented
2026-11-07T13:18:11.4633333+00:00
Carl-L
24,825
Reputation points Microsoft External Staff
Moderator
1 answer
Wrong Device location
In my profile, you have the wrong device location. You have me on Ottawa street. I live on Sixth st. How do I change the device location?
Windows for home | Windows 11 | Devices and drivers
24,941 questions
asked
2026-11-07T13:15:00.3833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 23%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)
Jacques Brunet
0
Reputation points
answered
2026-11-07T13:16:15.57+00:00
AI answer
1 answer
locked email on my mobile -please unlock
MY HOTMAIL ACCOUNT HAS BE FROZEN i CAN RECEIVE EMAILS ON MY LAPTOP BUT CANNOT RECEIVE OR SEND EMAILS THROUGH MY MOBILE. I have tried all the microsoft information-guidence but without any success.Please unlock my phone as Microsoft locked my phone…
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
11,557 questions
asked
2026-11-07T12:47:08.1166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 13%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
John Senior
0
Reputation points
edited the question
2026-11-07T13:15:30.7533333+00:00
Stefan Blom
357.3K
Reputation points MVP
Volunteer Moderator
2 answers
Overcharge on MS365 Subscription
I work for a company that gets a discount on MS365 Family Classic subscription. I received an email on 22Sep2026 advising the amount to be charged would be $125.30. On 28Sep2026 I received an email stating I was charged $139. I have tried getting in…
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
26,737 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 81%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERE%3C/text%3E%3C/svg%3E)
3 answers
How do I delete my Microsoft email accounts?
How do I delete my Microsoft email accounts? Outlook on the web
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
25,615 questions
asked
2026-11-05T16:31:43.79+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 61%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHS%3C/text%3E%3C/svg%3E)
harry smeekly
0
Reputation points
answered
2026-11-07T13:14:06.28+00:00
Stefan Blom
357.3K
Reputation points MVP
Volunteer Moderator
3 answers
One of the answers was accepted by the question author.
Incoming emails being blocked due to lack of SPF/DKIM/DMARC records on my @outlook.com account
Is there a way yet to get @outlook.com email addresses to have proper DMARC auth records because in the past you could still receive emails without a problem, you just had to warn people your emails might end up in spam. Now people sending me emails are…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
25,615 questions
asked
2026-11-06T06:19:00.9833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 45%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERG%3C/text%3E%3C/svg%3E)
Rodney Graham
25
Reputation points
commented
2026-11-07T13:12:20.2633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 32%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKD%3C/text%3E%3C/svg%3E)
Kath Daly
0
Reputation points
1 answer
How to play minecraft without microsoft
Since I can't sign in to my account in minecraft to play the game I BOUGHT ALREADY, I figured I'd ask here how to play it without microsoft. Someone can either tell me how to get around microsoft, or an actual human from microsoft will see it and maybe…
Windows for home | Windows 11 | Gaming
5,532 questions
asked
2026-07-25T21:09:01.16+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 68%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
master shake
0
Reputation points
answered
2026-11-07T13:09:48.9633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 49%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EYC%3C/text%3E%3C/svg%3E)
Yasir Carngie
0
Reputation points
2 answers
change address
I have changed my email address and so you would not be able to contact on my old email address although I went onto Microsoft 365 and manage and was able to advise it the new address there I just dont know what to do
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
26,737 questions
asked
2026-11-07T06:59:07.9633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 9%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMJ%3C/text%3E%3C/svg%3E)
Margaret Johnson
0
Reputation points
answered
2026-11-07T13:09:43.05+00:00
Vikki-T
13,480
Reputation points Microsoft External Staff
Moderator
1 answer
Scratched off Xbox card code
I mistakenly scratched off some codes on my Xbox card and please I need a new picture of the card code
Windows for home | Windows 10 | Microsoft Store
6,629 questions
asked
2026-11-07T13:08:27.2466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 91%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJO%3C/text%3E%3C/svg%3E)
Julius Omoloye
0
Reputation points
answered
2026-11-07T13:09:09.88+00:00
AI answer
1 answer
Automated Agent building keeps dropping back to manual
I have an existing Copilot Studio agent using the GitHub Copilot harness. I have autonomous recurrence working and a functioning authenticated custom Power Platform connector to Wealthbox. I do not want the maker to continue manually defining connector…
Microsoft Copilot | Microsoft 365 Copilot | Development
Microsoft Copilot | Microsoft 365 Copilot | Development
Building and customizing solutions using Microsoft 365 Copilot APIs and tools
1,857 questions
asked
2026-11-07T13:06:56.9533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 42%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EG%3C/text%3E%3C/svg%3E)
Guy
0
Reputation points
answered
2026-11-07T13:08:25.57+00:00
AI answer