495,780 questions with Microsoft 365 and Office-related tags

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how do i make my microsoft account a non personal account

my uncle gave me his pc 2 years ago but it logged out of his onedrive account so ive bought a microsoft subscription for 2 pounds and tried signing into my own one but its saying i cant because my microsoft account is a personal account

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-10-03T16:01:56.5933333+00:00
Oliver Simmonds 0 Reputation points
answered 2026-10-03T16:36:05.5433333+00:00
EmilyS726 270.3K Reputation points Independent Advisor
1 answer

Credit Card info.

Cannot update my credit card info. Need a phone number to talk with a representative.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-03T15:06:39.2733333+00:00
Larry Daniel 0 Reputation points
answered 2026-10-03T16:32:57.47+00:00
paulr0511 48,885 Reputation points Independent Advisor
1 answer

Why does Microsoft want me to activate my office programs 8-10 years later? this is crazy as they have been licensed and came with laptop

I have office 2016 on a computer that I had been purchased and used daily for the last 8 years... I am now being told I need to activate my account within 5 days or lose these programs / access. What gives? wanting $ when I have the same office programs…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-30T19:11:05.8066667+00:00
Zach H 5 Reputation points
commented 2026-10-03T16:21:45.14+00:00
Zach H 5 Reputation points
1 answer

Request for Refund of Duplicate Microsoft Subscriptions

Dear Microsoft Support,I recently discovered that I have been charged for standalone Excel and PowerPoint subscriptions while also maintaining an active Microsoft 365 Family subscription.Microsoft 365 Family already includes access to Excel and…

Microsoft 365 and Office | Excel | Other | Other
asked 2026-10-03T15:40:24.7166667+00:00
richard birchenall 0 Reputation points
answered 2026-10-03T16:21:38.91+00:00
EmilyS726 270.3K Reputation points Independent Advisor
1 answer

unable to process a payment?

I've tried two different payment types which have worked in the past and our current and not locked I have verified all my subscriptions are paid in full but I am still unable to process a payment

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-03T16:20:07.82+00:00
Jesse Shelby 0 Reputation points
answered 2026-10-03T16:20:18.21+00:00

AI answer

0 answers

Excel Desktop chart selection issue – 2 data points do not show selection handles

I am experiencing a chart selection issue in Excel Desktop. I have a column chart with a Target series containing 18 data points. When I select the Target series in Excel Desktop, 2 data points do not display the selection handles, even though they are…

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-10-03T16:15:15.3766667+00:00
Moustafa Cherif 0 Reputation points
2 answers

Office Issues

I cannot open excel or word or office docs on my computer. At first it said unlicensed now it says it has run into an error that is preventing it from working correctly and will need to be closed as a result. It is giving me a repair option but when I…

Microsoft 365 and Office | Word | For home | Windows
asked 2026-10-03T15:39:11.76+00:00
Tina Grewell 0 Reputation points
answered 2026-10-03T16:14:03.3166667+00:00
EmilyS726 270.3K Reputation points Independent Advisor
2 answers

I need to remove an old college email and username which micro soft thinks is an account.

Hi, I need help please. I've spent far to much time already trying to gain access to support / help. First an old account needs deleting so that I will only have one account in operation. Namely the one I'm signed into now. Next, I have started a 1…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-03T16:04:29.6366667+00:00
robert lindsay 0 Reputation points
answered 2026-10-03T16:10:57.1633333+00:00
robert lindsay 0 Reputation points
2 answers One of the answers was accepted by the question author.

account not founf in tenant

when i try to sign in this error shown "Selected user account does not exist in tenant 'Microsoft' and cannot access the application 'c44b4083-3bb0-49c1-b47d-974e53cbdf3c' in that tenant. The account needs to be added as an external user in the…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-28T05:10:32.3066667+00:00
Momna khan 20 Reputation points
commented 2026-10-03T16:09:08.02+00:00
Momna khan 20 Reputation points
1 answer

Upgrade Windows Office

I have two computers with Windows Office 2021. I needs to upgrade to new version of Windows Office

Microsoft 365 and Office | Install, redeem, activate | Other | Windows
asked 2026-10-03T16:07:37.6466667+00:00
Executive Director 0 Reputation points
answered 2026-10-03T16:07:50.6866667+00:00

AI answer

0 answers

URGENT – Sole Global Administrator Locked Out – MFA/Authenticator Reset Required

Hello Microsoft Support Team, I need assistance recovering access to our Microsoft 365 Business tenant. is our only administrator account with the required administrative permissions. I am currently unable to access this account because of an…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-03T14:42:05.53+00:00
Pavan Sesham 0 Reputation points
edited the question 2026-10-03T16:06:44.4133333+00:00
Jack-Bu 6,865 Reputation points Microsoft External Staff Moderator
3 answers

Microsoft Word freezes

Why does my microsoft word keep freezing up when I try to adjust the Layout for margins

Microsoft 365 and Office | Word | For home | Windows
asked 2026-10-03T13:57:00.5733333+00:00
Veleta Peele 0 Reputation points
answered 2026-10-03T15:50:40.4333333+00:00
Stefan Blom 353.7K Reputation points MVP Volunteer Moderator
2 answers

How to change other payment method of OneDrive from VietNam.

Hello, currently my Microsoft payment method is Visa, and i can't change to our local bank transfer nor mobile wallet. I want to renew my subcription but can not due to the issue. Before, i supcripted succesfully once by bank transfer and mobile…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-10-03T09:22:56.79+00:00
Jun Wang 0 Reputation points
answered 2026-10-03T15:49:20.1266667+00:00
Jun Wang 0 Reputation points
1 answer

MS office files showing error to open

My MS office license is expired and there is some error it is showing not opening any of the MS files excel, word, etc. I had bought the key as well. Not able to use it for renewal.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-10-03T12:45:08.4633333+00:00
Kiran Kumar J 0 Reputation points
commented 2026-10-03T15:48:36.84+00:00
Stefan Blom 353.7K Reputation points MVP Volunteer Moderator
1 answer

Cannot open Microsoft 365 Word for Windows

I have Microsoft 365. Everything, including my automatic renewal is electronic. The only thing I use in the package is Word. It is an active, personal account and I am the only one who uses my computer. There is no administrator. I am reaching out…

Microsoft 365 and Office | Word | For home | Windows
asked 2026-10-03T15:45:49.0566667+00:00
June Tavares 0 Reputation points
answered 2026-10-03T15:46:01.6933333+00:00

AI answer

1 answer

Changing font size in Outlook emails in the To and Subject fields

I would like to increase the font size in composing a new email in the To and Subject fields.

Microsoft 365 and Office | Other
asked 2026-10-03T14:56:43.1833333+00:00
Maggie Hubert 0 Reputation points
answered 2026-10-03T15:35:39.7+00:00
SD - IA 180.3K Reputation points Independent Advisor
1 answer

How do I fix & Repair mising Word links & docs that have disapeard from my desk top or inaccessible old files?

My WORD Icon shortcut has gone from desktop and I'm also no longer able to access any of my old WORD docs - How do I fix this having tried the 'Repair' function with no luck?

Microsoft 365 and Office | Word | For education | Windows
asked 2026-10-03T15:26:28.68+00:00
JOEL STEWART 0 Reputation points
answered 2026-10-03T15:32:15.42+00:00
Stefan Blom 353.7K Reputation points MVP Volunteer Moderator
1 answer

Family Safety

I am the organizer of the family group, and I am not seeing the option to remove myself at all. I am still getting parental blocks, but I am the only one listed in the group as the organizer; how can I remove this feature or just delete the family safety…

Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
asked 2026-10-03T14:53:18.5933333+00:00
Tameka Hill 0 Reputation points
answered 2026-10-03T15:30:06.9033333+00:00
SD - IA 180.3K Reputation points Independent Advisor
1 answer

Microsoft office home and student deactivate from 1st october 2026 ..sign in error occured.

after sing in attempt..same error found Correlation Id: 3c2205dd-faa9-4525-bc22-3d97b0a3bdc5 Timestamp: 2026-10-03T05:52:09.000Z DPTI: dfbf37e091fe9a696e789de646a86e87f9e6818653a773231d1395e4e70eefb6 Message: An unexpected error occurred. Tag: 7q6ca…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-10-03T06:24:15.74+00:00
Jitendra Mapari 0 Reputation points
edited an answer 2026-10-03T15:18:07.71+00:00
Jitendra Mapari 0 Reputation points
1 answer

Creating Border for Avery Labels for Inside to Print

Trying to create a Border for Avery Labels for Inside to Print - Trying to print a gold border inside of word using avery label template 22806 and having a hard time

Microsoft 365 and Office | Word | Other | Windows
asked 2026-10-03T04:42:57.0133333+00:00
Ryan Charles 0 Reputation points
edited an answer 2026-10-03T15:15:34.9233333+00:00
Stefan Blom 353.7K Reputation points MVP Volunteer Moderator