2,217 questions
0 answers
Urgent: Copilot Chat History Missing After Upgrade to New Copilot App
Hello Microsoft Support, After upgrading to the new Copilot app, I lost access to my entire Copilot chat history. Prior to the upgrade, I had a significant number of conversations stored in Copilot. Following the upgrade, my previous chats no longer…
Microsoft Copilot | Other
asked
2026-10-03T22:01:15.3466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 32%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETG%3C/text%3E%3C/svg%3E)
Todd Gantzer
0
Reputation points
asked
2026-10-03T22:01:15.3466667+00:00
Todd Gantzer
0
Reputation points
0 answers
Cant Access Games - Some one else is playing on my account
So recently someone was able to get into my account, changed my password. I was able to get back in and I did the following; set up new password 2FA .. Check! email code .. check! signed out of all devices andd removed the attacker device…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,556 questions
asked
2026-10-03T21:59:01.7933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 75%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELW%3C/text%3E%3C/svg%3E)
lauren wells
0
Reputation points
asked
2026-10-03T21:59:01.7933333+00:00
lauren wells
0
Reputation points
2 answers
2 factor authentication emails from websites will not go to my hotmail.
My acct was hacked and I was able to change the password. My linked in acct was hacked and now I'm unable to get a 2 factor authentication code sent to my hotmail. I also was trying to change the password to another website and a code was sent to my…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
24,949 questions
asked
2026-10-02T09:06:29.9966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 57.99999999999999%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKS%3C/text%3E%3C/svg%3E)
K S
0
Reputation points
answered
2026-10-03T21:55:34.8066667+00:00
Hornblower409
16,075
Reputation points
2 answers
Issue with my Windows 11 Activation: Error 0x8007232B
I have an issue with my PC. My key seems to have expired after purchasing a new computer from a store in my town. My ShowKeyPlus tells me that I also have the default key, and it requires a digital activation. I seem to be getting an error of 0x8007232B.…
Windows for home | Windows 11 | Licensing and activation
5,356 questions
asked
2026-10-03T20:50:38.13+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 26%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESJ%3C/text%3E%3C/svg%3E)
Shirou J
0
Reputation points
edited an answer
2026-10-03T21:53:43.4266667+00:00
Ferdinand Nanalig
33,400
Reputation points
Independent Advisor
0 answers
Why Can't I delete every trace of Copilot?
I've deleted the app, removed the copilot button from my keyboard, deleted as much as i possibly could. Yet checking my files, there's a hole bunch of non-specific or "nudge" type copilot files that, despite activating administrative mode, I…
Microsoft Copilot | Windows Copilot | Copilot+ PC
Microsoft Copilot | Windows Copilot | Copilot+ PC
A PC equipped with advanced AI capabilities and Windows Copilot integration
263 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 54%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EN%3C/text%3E%3C/svg%3E)
1 answer
Not able Retrieve security code
Hi Team Attached the screenshot of issue. Unfortunately I have forgotten the email id address, username and password of Current email id for security verification. Now due to this I'm not able use full service of onedrive. Kindly help me to get this…
Microsoft 365 and Office | OneDrive | For home | Windows
Microsoft 365 and Office | OneDrive | For home | Windows
A Microsoft file hosting and synchronization service.
16,211 questions
asked
2026-10-03T21:49:45.1066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 74%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBS%3C/text%3E%3C/svg%3E)
Bhupender Singh
0
Reputation points
answered
2026-10-03T21:51:48.8933333+00:00
Bhupender Singh
0
Reputation points
3 answers
Storage for One Drive
Why is Windows One Drive telling me that I have 5GB of storage instead of 1.1TB of storage?
Microsoft 365 and Office | OneDrive | For home | Windows
Microsoft 365 and Office | OneDrive | For home | Windows
A Microsoft file hosting and synchronization service.
16,211 questions
asked
2026-10-03T21:13:01.8033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 11%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECJ%3C/text%3E%3C/svg%3E)
Charles James
0
Reputation points
answered
2026-10-03T21:51:30.03+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 86%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJJ%3C/text%3E%3C/svg%3E)
John Jefferson Doyon
88,900
Reputation points
Independent Advisor
1 answer
how do I permanently delete a hotmail account
I would like to delete, permanently my ******@hotmail.com account because someone is using it without my permission. Your help in this matter is greatly appreciated. Thank you. Dustin
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
11,016 questions
asked
2026-10-03T21:50:23.3633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 67%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDS%3C/text%3E%3C/svg%3E)
Dustin Smiley
0
Reputation points
answered
2026-10-03T21:50:34.94+00:00
AI answer
2 answers
A recurring charge to “Microsoft store” that I do not know if it is valid and there’s no way to find out
I have a recurring charge against my credit card to a pay of “Microsoft*Store”. The charges for various amounts including $14.99 and $52.99. I do not know if this is a legitimate charge or not? That’s what I’m trying to find out. That’s what I’m trying…
Microsoft 365 and Office | Subscription, account, billing | Other | Other
Microsoft 365 and Office | Subscription, account, billing | Other | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
2,882 questions
asked
2026-10-02T15:02:04.38+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 32%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMD%3C/text%3E%3C/svg%3E)
Mike Drapeau
0
Reputation points
commented
2026-10-03T21:50:01.4733333+00:00
Mike Drapeau
0
Reputation points
3 answers
Updating from windows 8 to windows 10
I have a Toshiba with plenty of space to download Microsoft windows 10 how can I get this download for free?
Windows for home | Windows 10 | Install and upgrade
15,829 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 84%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKH%3C/text%3E%3C/svg%3E)
1 answer
outlook.com mailbox is corrupted
Outlook.com attachments do not download or preview on any device (Edge, Chrome, iPhone). No error message — clicking attachments does nothing. This is not a browser issue. I need a mailbox repair. Support escalation loops back to inbox and never reaches…
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
11,016 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 72%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET5%3C/text%3E%3C/svg%3E)
2 answers
please help me to sign in my email i cannot access my acount #email # issue
I am badly stuck to sign in my email. please help me in this . I am very fed up with this. pleaseplease help
Outlook | Web | Outlook on the web for business | Sign in
Outlook | Web | Outlook on the web for business | Sign in
Accessing Outlook on the web for business using organizational credentials.
402 questions
asked
2026-10-03T21:46:00.5166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 42%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJP%3C/text%3E%3C/svg%3E)
jagdev pannu
0
Reputation points
answered
2026-10-03T21:48:28.7633333+00:00
jagdev pannu
0
Reputation points
4 answers
One of the answers was accepted by the question author.
stop code unexpected_kernel_mode_trap 0x7F what failed CLASSPNP.SYS
As Windows 11 approaches the login or just after login I get stop code unexpected_kernel_mode_trap 0x7F what failed CLASSPNP.SYS
Windows for home | Windows 11 | Performance and system failures
32,548 questions
asked
2026-10-02T22:23:28.13+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 81%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERM%3C/text%3E%3C/svg%3E)
Raymond Montebello
20
Reputation points
commented
2026-10-03T21:47:43.61+00:00
Raymond Montebello
20
Reputation points
3 answers
I am paying a monthly fee for support and I need to talk to someone
I am paying Microsoft for my products and support. I have been online now for over an hour trying to arrange for support. It has always been an easy task but I'm telling you that you have made it impossible to get through to anyone! Its making me want…
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
9,258 questions
asked
2026-10-03T18:49:25.36+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 23%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)
Janice Bell
0
Reputation points
edited an answer
2026-10-03T21:43:46.4666667+00:00
Bulldog
4,760
Reputation points
1 answer
A glitch has corrupted microsoft 365
apparently a glitch has corrupted my MS365 banner keeps appearing 5 days expired now need to upgrade. it was already installed on my desktop when i purchased it. I tried all the different ways of getting rid of banner to no avail. Now I cant edit…
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
26,297 questions
asked
2026-10-03T12:03:08.4433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 45%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETB%3C/text%3E%3C/svg%3E)
Tracey Bishop
0
Reputation points
edited the question
2026-10-03T21:43:02.7666667+00:00
George Hepworth
23,120
Reputation points
Volunteer Moderator
2 answers
Credit Card Billing
A bill has been charged to my Credit Card and I am trying to find out what is is for>
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
5,201 questions
asked
2026-10-03T21:05:03.0233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 11%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKC%3C/text%3E%3C/svg%3E)
Kenneth Cottrill
0
Reputation points
answered
2026-10-03T21:40:23.1533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 70%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EE%3C/text%3E%3C/svg%3E)
Estrella721
46,425
Reputation points
Independent Advisor
3 answers
Updating to 24H2 or 25H2 severely throttles browser speed on sites like Youtube.
I have been subject to automatic Windows updates since April 2025. Each time an update to 24H2 or 25H2 completes, my buffer speed in Edge and Chrome are heavily throttled on Youtube. Before the update, I could stream at 1080p with an enhanced bitrate…
Windows for home | Windows 11 | Windows update
15,610 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 12%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJG%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 86%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDV%3C/text%3E%3C/svg%3E)
1 answer
OneDrive "Unauthorized operation" error and library locked after account unlock
My personal Microsoft account was locked for suspicious activity and I completed verification to unlock it. The account page now shows no warnings and storage shows 0.8 GB used in OneDrive. Since then: OneDrive web, My files, shows "Sorry,…
Microsoft 365 and Office | OneDrive | For home | Windows
Microsoft 365 and Office | OneDrive | For home | Windows
A Microsoft file hosting and synchronization service.
16,211 questions
asked
2026-10-03T06:34:14.9033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 19%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESN%3C/text%3E%3C/svg%3E)
SABIH NASAR
0
Reputation points
edited the question
2026-10-03T21:23:55.72+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 7.000000000000001%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHC%3C/text%3E%3C/svg%3E)
Haytham-C
5,630
Reputation points Microsoft External Staff
Moderator
0 answers
Why remove independent Microsoft Authenticator backups?
I only used Microsoft Authenticator because its backup was stored separately on OneDrive. That gave me an important layer of redundancy: if I ever lost access to my Google account, I could still recover my one-time passwords through my Microsoft…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,556 questions
asked
2026-10-03T21:22:20.65+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 83%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIR%3C/text%3E%3C/svg%3E)
Illia Ryndych
0
Reputation points
asked
2026-10-03T21:22:20.65+00:00
Illia Ryndych
0
Reputation points
1 answer
Out of memory error with latest update?
I have a Access database that is suddenly showing out of memory errors when trying to perform some functions. This is a split database and is not exhibiting the problem when set up on other machines. The machine in question is using Access version 2609…
Microsoft 365 and Office | Access | Other | Other
Microsoft 365 and Office | Access | Other | Other
A family of Microsoft relational database management systems designed for ease of use.
126 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 97%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EW%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 83%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECD%3C/text%3E%3C/svg%3E)