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I have paid for Microsoft 365 Personal but I cannot activate my account

I paid in March 2026 a sum of SEK 1199,99 to continue my account Microsoft 365 Personal. For instance I use Word documents. Those documents are now not available. It seems I need some kind of key (a long one!) that I have not received. How do I access…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-10-14T14:42:36.14+00:00
Lotta Hellgren 0 Reputation points
edited the question 2026-10-14T14:45:43.9333333+00:00
Stefan Blom 354.2K Reputation points MVP Volunteer Moderator
2 answers

Request for Assistance - Unable to Access Account After Authenticator Deletion

Hello Microsoft Support Team, I am writing to request assistance with my account under the domain .onmicrosoft.com. I accidentally deleted my Microsoft Authenticator registration and now I am unable to sign in or verify my identity, as I do not have any…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-14T13:54:56.26+00:00
Jia Jiunn Lim 0 Reputation points
edited the question 2026-10-14T14:45:01.6433333+00:00
Nam-D 4,330 Reputation points Microsoft External Staff Moderator
0 answers

Copilot suddenly reports "isn't available in your region" after recent update, despite being in Ontario, Canada

Hello, I am experiencing an issue with Microsoft Copilot that started immediately after a recent update and I am hoping someone can help identify the cause. When I attempt to use Copilot on my Windows PC, I receive a message indicating that Copilot is…

Microsoft Copilot | Windows Copilot | App
asked 2026-10-14T14:44:19.12+00:00
Joe Johnson 0 Reputation points
1 answer

My Authenticator App is accidentally deleted

Hi There, I'm the IT admin and my authenticator app was accidentally deleted. now I can't logged in anymore as I do not have authenticator app. can someone help me how to fix this? Thank you!

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-14T13:40:19.15+00:00
Mon 0 Reputation points
edited the question 2026-10-14T14:44:27.2266667+00:00
Nam-D 4,330 Reputation points Microsoft External Staff Moderator
1 answer

Mac outlook desktop showing dfferent contacts to office 365 online

I have over 4,000 contacts when I log in online, but I deleted all your contacts from my Mac Outlook account. I can sync between BusyContacts and Outlook on my MacBook, but these changes aren't reflected online or on my iPhone. One other thing - my…

Outlook | MacOS | New Outlook for Mac | For business
asked 2026-10-10T13:49:20.14+00:00
Julian Scott 0 Reputation points
commented 2026-10-14T14:43:04.2866667+00:00
Roebe Ta 1,635 Reputation points Independent Advisor
1 answer

Setting up 3 monitors with Microsoft 11.

How do I set up for 3 monitors to use independently with my Dell Precision laptop? I wish to work on 3 pages at the same time. Thanks!! Tim

Windows for home | Windows 11 | Display and graphics
asked 2026-06-29T05:08:47.54+00:00
Tim Mainwaring 0 Reputation points
commented 2026-10-14T14:42:17.9166667+00:00
Nancy Cox 0 Reputation points
2 answers

admin center Mfa Issue

Hello, I am trying to sign in to my admin account, but i have an issue with MFA . Error details: Error Code: 399287 Request Id: Correlation Id: Timestamp: 2026-10-14T08:39:14Z I am the only administrator for this account, and this issue started…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-14T09:33:07.88+00:00
answered 2026-10-14T14:42:10.9866667+00:00
Levi Cornwell 255 Reputation points
2 answers

How to open the DL for external user to send emails

How to open the DL for external user to send emails

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-14T13:24:16.3466667+00:00
Kumar, Pankaj 0 Reputation points
edited an answer 2026-10-14T14:40:29.16+00:00
Nam-D 4,330 Reputation points Microsoft External Staff Moderator
1 answer

how to add agenda function to meetings

How do I add agenda function to meetings please so i can add notes during the meeting

Microsoft Teams | Microsoft Teams for business | Tasks | Manage tasks
asked 2026-04-01T06:19:03.8333333+00:00
Chiara Minchin 0 Reputation points
commented 2026-10-14T14:40:16.86+00:00
Myslenski, Matthew 0 Reputation points
2 answers

How to fix 0xA00F4244<NoCamerasAreAttached>

Windows for home | Windows 11 | Devices and drivers
asked 2026-10-14T12:07:51.2066667+00:00
Yugandhar Bhardwaj 0 Reputation points
commented 2026-10-14T14:39:19.9366667+00:00
DaveM121 939.1K Reputation points Independent Advisor
1 answer

account has multiple transaction from me. I would like a refund of these transactions

can you review my account? I have made several purchases from this morning due to lacking of a subscription which was not true. but I attempted to renew the account more than one time, because the system wasn't able to recognize the account on my…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-10-14T13:54:11.4066667+00:00
Raymond Clay 0 Reputation points
answered 2026-10-14T14:39:10.0266667+00:00
paulr0511 49,380 Reputation points Independent Advisor
1 answer

A Billing Question

Why do I have two MICROST charges each with different amonuts?

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-13T17:12:31.2033333+00:00
Paul Wiley 0 Reputation points
commented 2026-10-14T14:37:58.5066667+00:00
EmilyS726 273K Reputation points Independent Advisor
1 answer

How to Filter workook

When users filter columns in the workbook, the filters are being applied globally and update everyone's view of the file. Previously, users would get the option to create or use a personal view (e.g. "View for me" / Sheet View), allowing them…

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-10-14T13:56:20.9733333+00:00
Antonina 0 Reputation points
answered 2026-10-14T14:37:46.1933333+00:00
Daniel-Vo 6,880 Reputation points Microsoft External Staff Moderator
1 answer

How To Return a faulty Surface product to Microsft?

Title: Microsoft cancelled my faulty Surface Pro return within the 60-day window — how can I formally escalate this? I am looking for assistance with an ongoing Microsoft Store return issue that has now involved multiple support representatives, repeated…

Surface | Surface Pro | Performance and maintenance
asked 2026-10-14T09:31:37.3+00:00
Tom Neave 0 Reputation points
answered 2026-10-14T14:37:29.2166667+00:00
S.Sengupta 32,911 Reputation points MVP Volunteer Moderator
2 answers

How to share a Teams Recording Clipchamp file

Hello! I am trying to share a Teams Recording file with another user from OneDrive - I have given them Edit access to the recording but they are continually getting an access error: Can someone please advise how we should now share Teams Recordings now…

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Other
asked 2026-10-06T10:51:02.9233333+00:00
Mcintosh, Rebecca 276 Reputation points
commented 2026-10-14T14:36:54.72+00:00
Hin Vo 1,535 Reputation points Independent Advisor
2 answers

How do I disable these tasks in Windows 11?

I have only 4GB of RAM and I usually use my laptop for gaming (I just suffer through the frame drops), today these four tasks popped up on my Task Manager and are hogging far too much RAM. I tried to press "end task" but it just denied it and…

Windows for home | Windows 11 | Performance and system failures
asked 2026-10-14T13:51:37.22+00:00
William Turner 0 Reputation points
commented 2026-10-14T14:36:39.3033333+00:00
DaveM121 939.1K Reputation points Independent Advisor
2 answers

After a recent update of Copilot it cannot load an old chat

Recently I was obliged to update my Copilot. After the update I can see all my old chats except one which is very important to me. It is quite a long chat. I need to access it absolutely and be able to continue interacting with Copilot on that.

Microsoft Copilot | Windows Copilot | App
asked 2026-10-13T12:10:12.14+00:00
Mássimo C 0 Reputation points
edited an answer 2026-10-14T14:35:25.74+00:00
Vikki-T 12,070 Reputation points Microsoft External Staff Moderator
1 answer

Copilot App HTML-Encoding Code Input Issue

Title: Copilot App HTML-Encoding Code Input Description: The Copilot app is incorrectly HTML-encoding code and text input. Examples: Typed: 1 < 2 Received by Copilot as: 1 & lt; 2 Google Apps Script code is also being transformed: for (let i =…

Microsoft Copilot | Other
asked 2026-10-09T21:16:01.61+00:00
Brian Brown 0 Reputation points
commented 2026-10-14T14:32:43.5233333+00:00
Brian Brown 0 Reputation points
3 answers

when I open outlook and select contacts it doesn't find the outlook data file, I know where it is how do I browse to select it?

when I open outlook and select contacts it doesn't find the outlook data file, I know where it is how do I browse to select it?

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-10-13T18:58:37.1666667+00:00
Lambertus Van Berkel 0 Reputation points
answered 2026-10-14T14:31:24.4933333+00:00
Hornblower409 16,770 Reputation points
2 answers

Lost chats after updating to newest version

I updated copilot and my chats did not appear with the updated version

Microsoft Copilot | Other
asked 2026-10-13T20:28:24.7233333+00:00
rick skora 0 Reputation points
edited a comment 2026-10-14T14:31:23.8933333+00:00
Vikki-T 12,070 Reputation points Microsoft External Staff Moderator