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Office H&S 20212 This copy already installed on another computer

Office Home & Student. Has been installed on my laptop for nearly 1 year but when I went to use word an activate word banner came up. When I tried to activate it with the product key it said that this copy is installed on another device. Excel showed…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-11-11T10:59:57.2233333+00:00
B W 0 Reputation points
answered 2026-11-11T11:00:46.55+00:00

AI answer

3 answers

I have been hacked, all my settings are in Chinese

i have tried everything to change settings back to English. my name is currently SN, should be NS.

Outlook | Web | Outlook.com | Email
asked 2026-11-11T10:10:43.72+00:00
nicola sanderson 0 Reputation points
answered 2026-11-11T10:59:03.2733333+00:00
GsN5034 - IA 80,095 Reputation points Independent Advisor
1 answer

Where can I get official Windows 11 25H2 x64 media for Home Single Language, build 26200.9711?

I’m trying to reproduce a test environment using Windows 11 Home Single Language, version 25H2, x64, OS build 26200.9711. The public Windows 11 download page currently offers 26H2. The Microsoft Update Catalog lists KB5127648 for 25H2 x64 at build…

Windows for home | Windows 11 | Install and upgrade
asked 2026-11-11T10:55:28.3+00:00
Tristan Fitzgerald 0 Reputation points
answered 2026-11-11T10:57:51.11+00:00

AI answer

1 answer

Unable to enroll the device and setup work profile

I already have a company enrolled in company portal so when I try to add new company mail it's not working

Microsoft Security | Intune | Enrollment
asked 2026-11-11T10:55:45.11+00:00
Sidharth S 0 Reputation points
answered 2026-11-11T10:56:37.71+00:00

AI answer

1 answer

Sync files between Macbook Pro OneDrive location and files on OneDrive.live.com

I have a family account on MS 365. I have a Macbook Pro. I save files on it and I see the files on the location folder of OneDrive. The OneDrive app in the top right corner shoes that all files are synced and backed up. However, when I go to…

Microsoft 365 and Office | OneDrive | For home | MacOS
asked 2026-11-11T05:55:45.48+00:00
YP Yashodhara 0 Reputation points
answered 2026-11-11T10:54:21.8566667+00:00
Kai-H 31,165 Reputation points Microsoft External Staff Moderator
2 answers

How to Turn Off Features

So I noticed lately then when I tapped on the sensor with two fingers to get the copy and paste options and such, I noticed there was a feature called "write for me". What disgusted me was the fact that that option was also available in…

Microsoft Copilot | Other
asked 2026-11-11T06:13:41.9033333+00:00
Camilla Hunt 0 Reputation points
edited an answer 2026-11-11T10:54:06.2533333+00:00
Vikki-T 14,115 Reputation points Microsoft External Staff Moderator
1 answer

Family subscription link wont work. How do I fix it?

I had a personal subscription which lapsed. We have a family subscription which I tried to link my account to but I get a message that the link does not work - despite repeating a number of times.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-11T10:14:13.99+00:00
Keith OToole 0 Reputation points
answered 2026-11-11T10:52:52.3666667+00:00
SD - IA 183.1K Reputation points Independent Advisor
2 answers

Video freezing

When I'm in a video call on teams, and the person I'm calling to opens another site or app, his/her video freezes but audio is okay and sounds just normal. Why is this? Only his/her video freezes, my video remains fine and normal.

Microsoft Teams | Microsoft Teams for education | Meetings and calls | Audio and video
asked 2026-11-06T16:18:21.21+00:00
Maycein Entica 0 Reputation points
commented 2026-11-11T10:50:28.59+00:00
Igihozo Gady 160 Reputation points Independent Advisor
3 answers

HackTool:Win32/AutoKMS

Hi. I clear it (HackTool:Win32/AutoKMS) with Win Defender Offline and after it's always "quarantine failure" and "status: rejected/deniel" (I translate it I don't know how it right on english…

Windows for home | Windows 11 | Security and privacy
asked 2026-11-11T08:41:36.56+00:00
EP 0 Reputation points
edited an answer 2026-11-11T10:48:56.8233333+00:00
_AW_ 70,246 Reputation points Volunteer Moderator
1 answer

Surface Duo 2 stuck in Qualcomm EDL mode (9008) — requesting the Microsoft-signed Firehose programmer

Device: Microsoft Surface Duo 2 (model 1968, codename "zeta", Snapdragon 888 / SM8350) My Surface Duo 2 will not boot to Android, fastboot, or recovery. It is stuck in Qualcomm Emergency Download (EDL) mode and enumerates as Qualcomm HS-USB…

Surface | Surface Duo | Operating system
asked 2026-11-10T03:12:26.5733333+00:00
Dave @ OnMSFT.com 0 Reputation points
edited the question 2026-11-11T10:45:18.66+00:00
Lychee-Ng 30,735 Reputation points Microsoft External Staff Moderator
3 answers

Artifact Signing organization validation still In Progress after two weeks, Authenticator step completed

We submitted a Public organization identity validation on 22 Oct 2026 for an Australian company (LSL Ventures Pty Ltd). The subscription is pay-as-you-go, and the Artifact Signing account is on the Basic tier. We received the "Action required:…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,792 questions
asked 2026-11-06T07:29:20.6166667+00:00
Ankur Lathwal 0 Reputation points
answered 2026-11-11T10:43:56.7+00:00
Ankur Lathwal 0 Reputation points
2 answers

Shared mailbox email can't deleted on online achieve folder

email of shared mailbox is full and i want to delete some email in online archive. why email is back again after deletion. need solution. Regards, Faizan

Outlook | Web | Outlook on the web for business | Email
asked 2026-11-10T03:33:05.8466667+00:00
Faizan 0 Reputation points
commented 2026-11-11T10:42:51.17+00:00
JeseminQH 1,210 Reputation points Independent Advisor
1 answer

Microsoft learn doesnt show my 2nd and 3rd first names

If i want to change them i get send to the engagement center wich is loading endlessly (the content of the page, not the page itself). Id like to do an exam and need to change my name which is not complete in learn and would prevent me from being able to…

Community Center | Not monitored
asked 2026-11-11T09:13:53.5533333+00:00
Simon Frondel 0 Reputation points
answered 2026-11-11T10:41:54.9733333+00:00
Gérard Oomens 133.7K Reputation points Volunteer Moderator
2 answers

mic and audio

how to activate my audio and mic at one settings. because im using jbl that has one port

Windows for home | Windows 11 | Devices and drivers
asked 2026-11-11T09:42:10.5966667+00:00
mohamad alfayd dimaocor 0 Reputation points
answered 2026-11-11T10:40:13.52+00:00
GsN5034 - IA 80,095 Reputation points Independent Advisor
1 answer

My email got changed and into something else that i do not recognize.

Hello, i would like to reopen this case of mine. I have not yet replied to the follow up email because i got busy with work and now i am free to do anything to prove my proof of ownership of this account. please reply to me as soon as possible. i cannot…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-11-07T12:06:55.91+00:00
Charlie 0 Reputation points
commented 2026-11-11T10:38:34.5133333+00:00
Hornblower409 18,970 Reputation points
2 answers

Unable to Reactivate Skype Credit - Billing Address Cannot Be Saved

I have a legacy Skype account that was linked to a Microsoft account years ago. When trying to reactivate Skype Credit, the system reports that my billing address is missing. However, every attempt to save a billing address fails with: "Sorry, we…

Microsoft Teams | Microsoft Teams Free | Calls
asked 2026-11-11T09:37:36.0833333+00:00
Kusoplace Media 0 Reputation points
answered 2026-11-11T10:37:37.28+00:00
Ruwim.B 7,335 Reputation points Volunteer Moderator
3 answers

Caller ID for inbound calls

Only callers initials are showing up on caller ID on inbound calls & it used to show full names. How do I get full names back on the caller ID display? Thank you!

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video
asked 2026-11-02T19:26:26.3766667+00:00
Carol Ryan 0 Reputation points
edited an answer 2026-11-11T10:37:27.53+00:00
Mischa 0 Reputation points
3 answers

Not being able to edit SharePoint files synced to OneDrive via desktop apps, must go to office online.

We have a document library on SharePoint. Only the site admin has full access to all folders. In some folders, the users have no or read access on the folder, but editing rights on specific files (manage access) inside the folders. We created a…

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-11-10T08:15:45.38+00:00
Michelle Schlechter 0 Reputation points
commented 2026-11-11T10:33:25.6466667+00:00
Darren Bruce 2,530 Reputation points Independent Advisor
1 answer

MY Microsoft account has been hacked

My gmail which had a Microsoft account which was linked to my xbox, pc, minecraft was hacked and the hacker had removed my passkey and added his own identification authentication. And also has changed my email so that Microsoft can not let me log into my…

Microsoft Security | Active Directory Federation Services
asked 2026-11-11T10:28:13.8566667+00:00
Isaac Yong 0 Reputation points
answered 2026-11-11T10:29:18.69+00:00

AI answer

2 answers

The system time becomes completely wrong whenever the PC wakes up from sleep

Hi all, The system time becomes completely wrong whenever my PC wakes up from sleep, happens to all client machines. Is this usually a sign of a failing CMOS battery, an issue with Windows Time (w32time) failing to resync after wake-up, or a buggy…

Windows for business | Windows Client for IT Pros | User experience | Other
asked 2026-11-11T09:32:35.28+00:00
Weber Felix 0 Reputation points
answered 2026-11-11T10:27:43.83+00:00
Ronald Sabiiti 1,830 Reputation points Independent Advisor