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2 answers

Policy Violation Throttle

Hi I have Microsoft Office 365 E5 developer license. I have been using this developer subscription since 5 years specifically for testing purposes. However 2 weeks ago, access to the OneDrive & Share point suspended with the following error without…

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-11-05T08:40:00.1366667+00:00
Muhammad Waqas 0 Reputation points
commented 2026-11-05T10:07:06.2366667+00:00
Jayden-P 4,305 Reputation points Independent Advisor
2 answers

Storage alert

I am confused by the email saying we are at storage capacity on files. Which account and how is that possible? The power platform has so much info it is overwhelming Is this a sales gimmick or a legitimate business concern and can someone call to…

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-10-29T19:58:41.1833333+00:00
Ian Gilbert 0 Reputation points
edited the question 2026-11-02T09:05:33.4566667+00:00
Stefan Blom 357.3K Reputation points MVP Volunteer Moderator
2 answers

One Drive Personal highjacking files from One Drive Business

I switched from Personal One Drive to Business several years ago. The personal One Drive was not deleted. It is now storing files that I want to save in One Drive and I cannot open those files. I need a callback from a one drive support human.

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-10-30T18:57:58.1766667+00:00
Terry Honikman 0 Reputation points
answered 2026-10-30T19:29:41.6766667+00:00
Kai-L 21,095 Reputation points Microsoft External Staff Moderator
2 answers

Inquiry: Storage limits and File Request capabilities for M365 Business plans

Dear Support Team, We are currently planning our infrastructure requirements and looking closely at Microsoft 365 Business plans (Standard/Premium). We would appreciate your clarification on the following three items: OneDrive Storage Extensions: We…

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-10-20T07:24:26.6133333+00:00
Honson LAM 0 Reputation points
commented 2026-10-21T15:39:52.35+00:00
Liora 3,285 Reputation points Independent Advisor
2 answers

OneDrive not signing into Work account

I have a personal OneDrive that is working fine, but my work OneDrive will not sign in. Have tried all of the suggestions.

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-10-15T18:33:26.3733333+00:00
commented 2026-10-19T17:19:51.4633333+00:00
Emily T 990 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

One Drive full at 5GB but I have 1TB with MS Business Standard 365

I am unable to save or back up files as it says One Drive is full (5GB), but I have an active Microsoft 365 sub which has 1TB storage. What do I do to fix this? Urgent!

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-10-15T16:50:54.57+00:00
sian richardson 20 Reputation points
accepted 2026-10-16T07:29:31.89+00:00
sian richardson 20 Reputation points
1 answer

Error: Read-onlyThis file is in view-only mode because it is stored on an unlicensed OneDrive for Business site. Please contact your administrator to restore editing access

I got a "Read-onlyThis file is in view-only mode because it is stored on an unlicensed OneDrive for Business site. Please contact your administrator to restore editing access" error. I check the account is it active and the latest invoice was…

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-10-12T20:48:26.87+00:00
Rachelle Nguyen 0 Reputation points
answered 2026-10-12T21:05:37.52+00:00
Ivory 2,610 Reputation points Independent Advisor
1 answer

OneDrive storage remains at 98 percent after emptying both recycle bins

Hello, My OneDrive storage usage remains at 98 percent even after I deleted unnecessary files and emptied both the first-stage and second-stage recycle bins. I have already checked the following: The first-stage recycle bin is empty. The second-stage…

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-10-08T06:00:03.7833333+00:00
정건(Gun Jung) 0 Reputation points
commented 2026-10-09T09:07:03.7833333+00:00
Hin Vo 1,755 Reputation points Independent Advisor
5 answers

OneDrive data permanently deleted, but user could still access it days earlier - is any deeper review still possible?

We are seeking guidance on a Microsoft 365 / OneDrive for Business data-loss case and would appreciate any technical insight. Timeline: A user had Microsoft 365 Business Basic. The subscription expired on 20 Dec 2025. The user reportedly was still…

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-04-20T17:14:32.96+00:00
Alvin Xuan 0 Reputation points
edited an answer 2026-10-08T10:03:16.73+00:00
Ww 0 Reputation points
2 answers

how to fix microsoft

Hello, Good Day! I'm trying to restrict access to a subfolder, but it's still not working. For the parent folder, I shared a link that allows anyone with the link to access it. I already stopped inheriting permissions for the subfolder, so it currently…

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-10-06T08:10:50.7+00:00
christopher horgli 0 Reputation points
commented 2026-10-07T08:02:07.8033333+00:00
Darren Bruce 2,440 Reputation points Independent Advisor
1 answer

REATIVAR MINHA ASSINATURA

Preciso reativar minha assinatura Microsoft 365 empresarial e recuperar meu OneDrive/SharePoint. Meu tenant é TATU ARQUITETURA. Atualmente, em Cobrança > Seus produtos, aparece somente Microsoft Entra ID Free – Ativo. Minha assinatura anterior do…

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-10-05T21:30:10.55+00:00
answered 2026-10-05T22:23:54.8466667+00:00
Kai-L 21,095 Reputation points Microsoft External Staff Moderator
1 answer

Unable to login onedrive, which the account's admin/ IT support are no-longer able to contact

Hello, I have an Onedrive account, which I used to store my old pcitures and videos on it, however, recently when I try to get access to it, it can no longer be accessed. Given the account is under business/work setting, while I can no longer contact the…

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-09-30T03:32:10.4066667+00:00
joshua 0 Reputation points
commented 2026-10-04T14:24:25.6566667+00:00
joshua 0 Reputation points
2 answers

Microsoft One drive retention policy

If we removed the licence of a user after how much time it will deleted the data from archived.

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-09-25T09:30:05.28+00:00
Himanshu Joshi1 0 Reputation points
commented 2026-09-27T08:43:14.34+00:00
Aetherin 3,680 Reputation points Independent Advisor
3 answers

E3 Onedrive for business forced (by Microsoft and without prior advice) to 10GB since Friday

Since last Friday this happened: and if I try to change it: so now OneDrive is stuck to 10GB despite E3 license allowing up to 5TB. and even support assist is broken so impossible to raise a support ticket: copilot resume of troubleshooting: …

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-09-01T17:24:57.0333333+00:00
Alessandro Tiberti Bertin 6 Reputation points
commented 2026-09-18T05:25:01.4366667+00:00
Dinesh Pawar 0 Reputation points
1 answer

transfer my bussines one drive account to diferent user

transfer my bussines one drive account to diferent user . i have personal microsoft 365 family plan and my bussines account was set up trough comcast and i'm canceling my services with them

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-09-17T17:20:52.84+00:00
Gildardo Leon 0 Reputation points
answered 2026-09-17T17:24:37.15+00:00
Marcin Policht 112.5K Reputation points MVP Volunteer Moderator
2 answers

Reactive Archived Onedrive

Hi Support, I have a Microsoft account replace the license from E3 to plan 1 (which is without OneDrive). After somedays that OneDrive account is unable to access and it shows OneDrive is archived. I have replaced a valid E3 license to this account. May…

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-09-14T10:32:43.1466667+00:00
Walter Tan 0 Reputation points
edited a comment 2026-09-14T12:25:17.0066667+00:00
Daniel-Vo 7,980 Reputation points Microsoft External Staff Moderator
1 answer

Duplicate Email

I have a business account with an email address that I previously used but deleted. OneDrive is not giving the new account access but the old one- how do I fix that?

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-08-24T18:45:57.1166667+00:00
ScHa 0 Reputation points
edited an answer 2026-09-11T01:12:33.08+00:00
Hendrix 2,770 Reputation points Independent Advisor
3 answers

Urgent Assistant Needed: Missing One Drive Shared Files Folder

Hello Tech Support Team, We need urgent assistance with our OneDrive shared folders. On August 13 or 14, we downloaded some files to the cloud that were not shared with others in the office. When we attempted to upload those files into the shared folder,…

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-09-03T21:56:49.7666667+00:00
DMT Accounting 0 Reputation points
edited an answer 2026-09-10T23:40:45.38+00:00
Hendrix 2,770 Reputation points Independent Advisor
1 answer

Peronal account as part of business account

can I add my personal home documents to my business account in the personal section?

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-09-04T20:12:55.54+00:00
LorettaLong-9045 0 Reputation points
commented 2026-09-07T15:09:10.96+00:00
Kai-L 21,095 Reputation points Microsoft External Staff Moderator
3 answers

Not able to open One drive folder

I am unable to open a One Drive folder that I have been granted access to multiple times. I left my organization and returned but now no longer able to open folders.

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-09-03T19:26:55.2933333+00:00
Savannah Sotelo 0 Reputation points
answered 2026-09-03T21:22:10.2166667+00:00
Ivory 2,610 Reputation points Independent Advisor