1,032 questions
0 answers
STOP STEALING MONEY AND THEN MAKING IT IMPOSSIBLE TO CONTACT
I can’t contact a real person. It’s impossible to get to a support chat. Actually once I got into the support chat after pulling teeth to get there I got left on “you’re next in line” for over an hour. It’s an online support chat there shouldn’t be a…
Surface | Surface Laptop | Power and battery
asked
2026-10-17T14:48:14.0433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 63%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEP%3C/text%3E%3C/svg%3E)
Emily Peca
0
Reputation points
edited the question
2026-10-17T15:21:08.7333333+00:00
Erland Sommarskog
138.6K
Reputation points MVP
Volunteer Moderator
0 answers
How the heck do I get ahold of live support? It just loops around and around.
Hello, I need assistance reactivating my existing Windows 11 Home license after rebuilding my PC. My original computer, JenPC, was running a fully activated copy of Windows 11 Home before I rebuilt it. Before replacing the hardware, I followed…
Windows for home | Windows 11 | Licensing and activation
5,530 questions
asked
2026-10-17T13:29:24.4133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 91%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
Jennifer Sandvos
0
Reputation points
commented
2026-10-17T15:00:42.3866667+00:00
EmilyS726
279.2K
Reputation points
Independent Advisor
0 answers
Microsoft account hacked
my Microsoft account was compromised, and I believe someone changed the email address associated with it. My original email is no longer recognised when I try to sign in. I also found an unfamiliar recovery email on the Microsoft sign-in screen. When I…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,852 questions
asked
2026-10-17T14:47:28+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 57.99999999999999%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEC%3C/text%3E%3C/svg%3E)
Evan Carr
0
Reputation points
0 answers
Stuck VNet Peering Deletion throwing GatewayError 429
Hello, Our VNet peering deletion has been stuck for over 90 minutes due to an internal Azure platform infrastructure lockup. Both VNet peering deletion and subnet creation operations are failing immediately. Looking at the Activity Logs, we see a…
Azure Virtual Network
Azure Virtual Network
An Azure networking service that is used to provision private networks and optionally to connect to on-premises datacenters.
3,188 questions
asked
2026-09-30T22:34:46.0866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 34%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDS%3C/text%3E%3C/svg%3E)
Dhruv Savaliya
5
Reputation points
commented
2026-10-17T12:38:43.47+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 64%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERT%3C/text%3E%3C/svg%3E)
Rachana Thipparapu
10
Reputation points Microsoft External Staff
Moderator
0 answers
Application Gateway for Containers: Autoscaling Issue During Load Increase — Gateway Returning 5xx Responses
Problem description I am experiencing an issue with Application Gateway for Containers (AGC) where, during a load increase from approximately 120 requests/sec to 2,600 requests/sec, the gateway begins returning gateway-generated HTTP 5xx responses. The…
Azure Application Gateway
Azure Application Gateway
An Azure service that provides a platform-managed, scalable, and highly available application delivery controller as a service.
1,402 questions
asked
2026-10-13T15:51:38.6666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 21%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENG%3C/text%3E%3C/svg%3E)
Nate Green
60
Reputation points
commented
2026-10-17T12:36:26.3166667+00:00
Rachana Thipparapu
10
Reputation points Microsoft External Staff
Moderator
0 answers
Authenticator app login fail
I’m trying to login to my outlook app on iOS. My Authenticator app is also logged out and needs me to sign in. I cannot sign in due to not being able to access codes from my Authenticator app while trying to sign in.
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,852 questions
asked
2026-10-16T19:31:46.09+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 42%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKB%3C/text%3E%3C/svg%3E)
Kyler Brewer
15
Reputation points
commented
2026-10-17T10:54:35.7066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 81%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMT%3C/text%3E%3C/svg%3E)
Marco Tibben
0
Reputation points
0 answers
Azure for Students – persistent verification error after previous student subscription
Hello everyone, I am having a persistent problem renewing or reactivating my Azure for Students benefits, and I would appreciate any advice on how to resolve it. I previously had access to Azure for Students approximately one year ago using my student…
Azure Cloud Services
Azure Cloud Services
An Azure platform as a service offer that is used to deploy web and cloud applications.
1,087 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 56.00000000000001%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EZ%3C/text%3E%3C/svg%3E)
0 answers
Urgent: Locked out of Copilot account — over a year of work projects inaccessible
I have been using Microsoft Copilot for over a year with my work email address, which is hosted by Google Workspace. Until recently, I was able to access my Copilot account and projects without any problems. Suddenly, Copilot started requiring me to sign…
Microsoft Copilot | Other
2,401 questions
asked
2026-10-17T09:20:42.7533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 91%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMB%3C/text%3E%3C/svg%3E)
Marta Balado-Gil
5
Reputation points
asked
2026-10-17T09:20:42.7533333+00:00
Marta Balado-Gil
5
Reputation points
0 answers
Microsoft Foundry: Capacity Issue Preventing OpenAI Model Quota Allocation
Problem description I am experiencing issues with my new Azure AI Foundry subscription that has active Microsoft for Startups sponsorship credits. The subscription remains at 0/0 TPM for OpenAI models like gpt-5.6-sol and terra, and automated quota…
Azure OpenAI in Foundry Models
Azure OpenAI in Foundry Models
An Azure service that provides access to OpenAI’s GPT-3 models with enterprise capabilities.
5,135 questions
asked
2026-09-28T09:30:35.2066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 67%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAR%3C/text%3E%3C/svg%3E)
alexandru raileanu
0
Reputation points
commented
2026-10-17T08:25:53.75+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 76%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESA%3C/text%3E%3C/svg%3E)
Suhail Ahamed J
0
Reputation points Microsoft External Staff
Moderator
0 answers
Are Partner Center support requests being answered at the moment? Ours was handed off to an Azure portal and has had no reply.
Filing a support request from Microsoft Partner Center (MPC) handed us off to a separate Azure-hosted portal (Engage Center) rather than staying in Partner Center. It happened to be in the tenant that existed for the same account used for MPC. We filed…
Microsoft Partner Center | Other
Microsoft Partner Center | Other
Other features or issues related to Microsoft Partner Center
2,764 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 18%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EO%3C/text%3E%3C/svg%3E)
0 answers
Package identity prefix still shows the former company name after a publisher rename -- can it be corrected?
We renamed our company and updated the Partner Center account. The publisher display name and the Windows Publisher ID both show the new name, and the account re-verified successfully. The package identity did not follow. Reserving our first product name…
Microsoft Partner Center | Other
Microsoft Partner Center | Other
Other features or issues related to Microsoft Partner Center
2,764 questions
0 answers
activation of subscription
I successfully activated Microsoft 365 yesterday, but today I cannot utilise any of the apps as it keeps asking me to activate my account
Microsoft 365 and Office | Install, redeem, activate | For home | Other
Microsoft 365 and Office | Install, redeem, activate | For home | Other
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
12,466 questions
asked
2026-10-17T01:12:49.6633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 50%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELB%3C/text%3E%3C/svg%3E)
lisa beesley
0
Reputation points
commented
2026-10-17T01:44:47.0933333+00:00
EmilyS726
279.2K
Reputation points
Independent Advisor
0 answers
SMB Authentication Issue on Windows with New Microsoft Account Password
Hello, I’m facing an issue with SMB sharing on Windows that doesn’t recognize the new password for my Microsoft account. I’d like your help to resolve this. Below, I’ll describe the problem, the environment, and the troubleshooting steps I’ve already…
Windows for business | Windows Client for IT Pros | User experience | Other
asked
2025-03-13T23:52:13.79+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 28.999999999999996%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGF%3C/text%3E%3C/svg%3E)
Guilherme Fischer
5
Reputation points
edited a comment
2026-10-17T01:26:26.56+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 62%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETM%3C/text%3E%3C/svg%3E)
Tina M
0
Reputation points
0 answers
Windows emailed locked.
windows email locked. PII ******@aol.com - AKA.MS/PWR - no solution
Windows for home | Windows 10 | Windows update
23,871 questions
asked
2026-10-16T17:27:00.7933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 72%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAP%3C/text%3E%3C/svg%3E)
Alton Prestwidge
0
Reputation points
edited the question
2026-10-16T22:13:13.94+00:00
CrazyKats
20,305
Reputation points
Volunteer Moderator
0 answers
Windows email is locked
emailed locked ******@aol.com. AKA.MS PWR - No solution
Outlook | Windows | New Outlook for Windows | For home
Outlook | Windows | New Outlook for Windows | For home
Using New Outlook on Windows for personal email, calendar, and contact management
12,291 questions
asked
2026-10-16T20:17:03.52+00:00
Alton Prestwidge
0
Reputation points
commented
2026-10-16T21:52:40.0033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 86%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJJ%3C/text%3E%3C/svg%3E)
John Jefferson Doyon
90,730
Reputation points
Independent Advisor
0 answers
Store Analytics API: 401 "User Unauthorized due to AMS call failure" on installs/acquisitions/funnel, ratings works
I publish a Windows desktop app (MSIX) in the Microsoft Store and read its numbers with the Microsoft Store analytics API, using an Entra ID app with client credentials (resource https://manage.devcenter.microsoft.com). The token request…
Microsoft Security | Microsoft Entra | Other
Microsoft Security | Microsoft Entra | Other
Additional Microsoft Entra services and features related to identity, access, and network security
3,044 questions
asked
2026-10-16T21:02:11.63+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 25%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOR%3C/text%3E%3C/svg%3E)
Obana Rintaro
0
Reputation points
asked
2026-10-16T21:02:11.63+00:00
Obana Rintaro
0
Reputation points
0 answers
Purchased Office 365 for mac and can't save files
I am in Canada and purchased Office 365 for Mac yesterday and installed it. I still can't save in Excel, it is asking me to activate. What am I doing wrong?
Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
3,068 questions
asked
2026-10-16T17:17:42.8233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 82%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETP%3C/text%3E%3C/svg%3E)
Theresa Pederson
0
Reputation points
commented
2026-10-16T19:06:40.38+00:00
EmilyS726
279.2K
Reputation points
Independent Advisor
0 answers
activation of windows 11
I am unable to activate windows 11 on computer when it is supposed to be loaded. There is a product key on the computer but I can only see the last 5 digits, the rest are X
Windows for home | Windows 11 | Licensing and activation
5,530 questions
asked
2026-10-16T18:27:36.88+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 40%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECP%3C/text%3E%3C/svg%3E)
Chris Pittman
0
Reputation points
commented
2026-10-16T19:00:39.9766667+00:00
EmilyS726
279.2K
Reputation points
Independent Advisor
0 answers
Artifact Signing organization identity validation still In Progress 25 days after document upload
Veritrooper LLC's Public organization identity validation for Azure Artifact Signing is still In Progress. The portal confirms that the requested supporting document was uploaded on September 21, 2026. As of October 16, it has been 25 calendar days since…
Artifact Signing
Artifact Signing
A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)
1,769 questions
asked
2026-10-16T18:51:26.1966667+00:00
Veritrooper LLC
0
Reputation points
asked
2026-10-16T18:51:26.1966667+00:00
Veritrooper LLC
0
Reputation points
0 answers
Outlook not updating
My outlook email account has not updated in 4 days. I tried opening it in another browser, same problem.
Outlook | Web | Outlook.com | Settings
Outlook | Web | Outlook.com | Settings
Configuring preferences and options in Outlook.com
4,449 questions
asked
2026-10-16T17:49:46.73+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 24%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDA%3C/text%3E%3C/svg%3E)
Dennis and Kim S
0
Reputation points
commented
2026-10-16T18:30:11.1266667+00:00
John Jefferson Doyon
90,730
Reputation points
Independent Advisor