Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Purchased Office 365 for mac and can't save files
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 82%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETP%3C/text%3E%3C/svg%3E)
Theresa Pederson
0
Reputation points
I am in Canada and purchased Office 365 for Mac yesterday and installed it. I still can't save in Excel, it is asking me to activate.
What am I doing wrong?
Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
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Theresa Pederson 0 Reputation points
2026-10-16T17:20:12.2833333+00:00 We did not subscribe, we purchased Office 365 2024
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 61%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBS%3C/text%3E%3C/svg%3E)
Bruce (SqlWork.com) 85,786 Reputation points2026-10-16T17:26:30.47+00:00 Which version of macOS do you have? Office (any version) requires Sonoma or later to be fully functional.
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EmilyS726 279.6K Reputation points Independent Advisor2026-10-16T17:53:45.04+00:00 So what you have is Office 2024, not 365. There's no such product called Office 365, but Micorsoft 365, which is the subscription.
Office 2024 is an umbrella term. Which one did you get, for example, Office Home, or Office Pro Plus, or Standard or LTSC, etc?
Once the exact product is confirmed, it would be easier to figure out what could be wrong next.
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EmilyS726 279.6K Reputation points Independent Advisor
2026-10-16T19:06:40.38+00:00 Does this happen to Excel only? What about Word, Powerpoint?
Can you find out the Excel app version number for me please?
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