Are Partner Center support requests being answered at the moment? Ours was handed off to an Azure portal and has had no reply.

Filing a support request from Microsoft Partner Center (MPC) handed us off to a separate Azure-hosted portal (Engage Center) rather than staying in Partner Center. It happened to be in the tenant that existed for the same account used for MPC. We filed there two days ago, severity C. The acknowledgement stated an 8-hour response target, and there has been no contact since. Note, severity C was not our choice but a firm default, no other choices presented/allowed.

Partner Center's own Help + support page appears to be view-only -- we could find no way to create a request from it.

We have since seen recent posts here from others reporting unanswered MPC Store publisher support requests.

Is this a known delay or issue right now? And is Engage Center for the default (implied) tenant the correct destination for "Windows Developer Center" (MPC Store Publisher) cases, or is there a different intake we should be using?