423 questions with Microsoft 365 and Office | Subscription, account, billing | For home | iOS tags

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2 answers

Account locked and suspended

I was in the process of transferring Notes from One note to my email so i can download to my iPad. "I study at work with my iPad due to the fact that I can't BYOD to work unless it's a compact and small." During the process the administration…

Microsoft 365 and Office | Subscription, account, billing | For home | iOS
asked 2026-10-05T23:10:58.7833333+00:00
Sharp, Mathew 0 Reputation points
edited the question 2026-10-07T09:09:08.9166667+00:00
Stefan Blom 353.8K Reputation points MVP Volunteer Moderator
3 answers One of the answers was accepted by the question author.

Office 365 renewal paid, but still shows as expired

I paid for renewal of Office 365 on September 23, 2026 My Microsoft account shows payment has been made, but the subscription has still expired. Here is a copy of the payments made entry: charge Sep 23, 2026 143.64 USD Visa logo **4325 Approved Visa…

Microsoft 365 and Office | Subscription, account, billing | For home | iOS
asked 2026-10-06T19:59:09.8566667+00:00
Murray Nelson 0 Reputation points
commented 2026-10-06T21:00:00.1533333+00:00
Murray Nelson 0 Reputation points
1 answer

TRYING TO PAY INVOICE AFTER BANK DECLINED THINKING IT WAS FRAUD

I WOULD LIKE TO FILE A FORMAL COMPLAINT REGARDING THE UNFRIENDLY MANNER OF DEALING WITH ANYTHING MICROSOFT. I HAVE BEEN ON PHONE AND COMPUTER FOR HOURS DUE TO MY BANK THINKING YEARLY PAYMENT WAS A FRAUD REQUEST. I TRIED TO STRAIGHTEN IT OUT AFTER…

Microsoft 365 and Office | Subscription, account, billing | For home | iOS
asked 2026-10-06T15:35:42.8133333+00:00
Dorothy Stamoulis 0 Reputation points
answered 2026-10-06T20:26:05.61+00:00
Haytham-C 5,630 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Microsoft 365 Apple purchase linked to wrong Microsoft account – Error 1303

Microsoft 365 Personal purchased through Apple was associated with the wrong Microsoft account – Error 1303 Hello, I need help understanding how a Microsoft 365 Personal subscription purchased through Apple In-App Purchase is associated with a Microsoft…

Microsoft 365 and Office | Subscription, account, billing | For home | iOS
asked 2026-10-04T08:04:18.59+00:00
Marti 20 Reputation points
accepted 2026-10-06T12:50:55.4166667+00:00
Marti 20 Reputation points
1 answer

Another unknown email on my account.

There is an unknown email on my account but account has my phone number. I need to talk to a person.

Microsoft 365 and Office | Subscription, account, billing | For home | iOS
asked 2026-10-01T14:36:23.9333333+00:00
Rhindress, Cheryl (ASD-E) 0 Reputation points
commented 2026-10-05T23:47:55.3033333+00:00
Xavier-D 13,750 Reputation points Microsoft External Staff Moderator
1 answer

Microsoft deleted my account and subscriptions but is sharing me and I need to speak to a human

My account was deleted by Microsoft with all of my Xbox subscriptions. I have tried to recover this account and it created a whole new account with the same email address. All of my games and subscriptions are gone but you are still billing me for Xbox…

Microsoft 365 and Office | Subscription, account, billing | For home | iOS
asked 2026-10-01T15:17:32.2633333+00:00
Meghan Jelloe-Willette 0 Reputation points
edited an answer 2026-10-01T19:08:05.7566667+00:00
Haytham-C 5,630 Reputation points Microsoft External Staff Moderator
2 answers

Have a paid subscription but getting a subscription expired message

I have an annual subscription for Microsoft 365 personal, renewed in June 2026, expires in June 2027. Just bought a new ipad. Now getting a “subscription expired” message. How can I fix this?

Microsoft 365 and Office | Subscription, account, billing | For home | iOS
asked 2026-09-26T12:56:49.29+00:00
Sharon Duggan 5 Reputation points
answered 2026-09-26T13:32:17.0533333+00:00
DaveM121 937.5K Reputation points Independent Advisor
2 answers

Microsoft 365 Basic Subscription not active

was receiving reminders to upgrade my subscription as i’d run out of space. ended up going past the expiry by one day before subscribing. paid for a basic subscription through iphone app store and it still hasn’t activated after 4 days not able to send…

Microsoft 365 and Office | Subscription, account, billing | For home | iOS
asked 2026-09-24T06:14:17.61+00:00
LPIT 0 Reputation points
commented 2026-09-25T02:59:59.3966667+00:00
GsN5034 - IA 78,175 Reputation points Independent Advisor
1 answer

I can't renew my subscription.

I've been trying to renew my 365 personal subscription but it jus can't be done because all I get is a pop up that reads "Things are not working at the moment" please help me get this fixed.

Microsoft 365 and Office | Subscription, account, billing | For home | iOS
asked 2026-08-13T23:29:00.88+00:00
José Manuel Escobar Orantes 0 Reputation points
commented 2026-09-23T06:55:57.11+00:00
mark L 0 Reputation points
1 answer

iPad mini 7 incorrectly requires Microsoft 365 for basic editing

iPad mini 7 (A17 Pro), 8.3-inch display, is incorrectly requiring a Microsoft 365 subscription to edit Word/Excel documents. Microsoft documentation states that basic editing is free on iOS devices with screens ≤10.1 inches. The issue occurs with two…

Microsoft 365 and Office | Subscription, account, billing | For home | iOS
asked 2026-09-21T08:10:20.9533333+00:00
Kapil Gaba 0 Reputation points
commented 2026-09-22T18:33:42.7466667+00:00
Stefan Blom 353.8K Reputation points MVP Volunteer Moderator
1 answer

Stand Alone CoPilot app does not recognize that I upgraded my account to Premium

Hello, I have worked on a Task in the desktop Copilot and need to access the task on my phone. I logged into MS365 on my phone and confirmed that the premium account is in effect. But when I download the Copilot app on my iPhone, the same login…

Microsoft 365 and Office | Subscription, account, billing | For home | iOS
asked 2026-09-21T18:27:47.41+00:00
Erin Galloway 0 Reputation points
answered 2026-09-22T08:24:23.07+00:00
Alex-L 12,985 Reputation points Microsoft External Staff Moderator
1 answer

MS365 Subscription Upgrade

Initially upgraded from personal to family, now considering an upgrade to full premium subscription but its not letting me do this online. Do i have to allow 24-48 hours to complete additional upgrade?

Microsoft 365 and Office | Subscription, account, billing | For home | iOS
asked 2026-09-19T09:59:40.5633333+00:00
Ryan Hanbury 0 Reputation points
answered 2026-09-19T12:55:13.3866667+00:00
EmilyS726 271.2K Reputation points Independent Advisor
2 answers

I was doublebilled via 2 different credit cards. I need a refund, and it STILL keeps telling me I need to renew. WON'T WORK

I was double charged for my 365 subscription. Once on June 2, 2026 through Apple, and once on September 17th through Discover. (and it still keeps telling me I have to renew (not working)). I need a refund.

Microsoft 365 and Office | Subscription, account, billing | For home | iOS
asked 2026-09-17T21:07:10.9266667+00:00
MONICA SWED 0 Reputation points
answered 2026-09-17T21:44:57.2166667+00:00
Lester Bernard Reyes 85,915 Reputation points Independent Advisor
1 answer

Double charge, but can not use WORD

Hi there, I purchased Microsoft 365 family at 22/08/26, but later I noted APP store charge me again, so I asked for the refund from Apple store which I already got it, but currently my WORD is not working, stated expired need to renew, so kindly fix that…

Microsoft 365 and Office | Subscription, account, billing | For home | iOS
asked 2026-09-13T09:06:26.8133333+00:00
Songlin Guo 0 Reputation points
answered 2026-09-13T09:39:09.2333333+00:00
DaveM121 937.5K Reputation points Independent Advisor
2 answers

I am unable to add a new phone number or change my existing number

I logged in to my Microsoft account. I wanted to change my phone number, But not able to change as I can not add a new number before removing the existing number.

Microsoft 365 and Office | Subscription, account, billing | For home | iOS
asked 2026-09-13T05:37:03.4333333+00:00
Venkatesan M 0 Reputation points
answered 2026-09-13T06:12:44.38+00:00
DaveM121 937.5K Reputation points Independent Advisor
1 answer

Refund subscription

I would like to request a refund for the payment that went out of my account today. I thought I’d canceled it previously on the iPad i had before

Microsoft 365 and Office | Subscription, account, billing | For home | iOS
asked 2026-09-11T11:22:41.26+00:00
Mo Gibb 0 Reputation points
answered 2026-09-11T11:57:29.2533333+00:00
DaveM121 937.5K Reputation points Independent Advisor
2 answers

I changed iPads and my 365 family account is not working in my new iPad

All my 365 apps on my new iPad are not working properly. I can’t seem to login. They were working fine on my old iPad. I have an annual family 365 account that was paid in January 2026

Microsoft 365 and Office | Subscription, account, billing | For home | iOS
asked 2026-09-07T17:34:05.09+00:00
Colin Talbot 0 Reputation points
answered 2026-09-07T18:08:26.11+00:00
Diana Mariz 10,945 Reputation points Independent Advisor
1 answer

Charge twice for my Microsoft 365 premium subscription

I was charged twice for my Microsoft Office 365 premium how do I get a refund? When I call Customer Service It keeps asking for my phone number and there is not a phone number listed on my account and it will not allow me to add one.

Microsoft 365 and Office | Subscription, account, billing | For home | iOS
asked 2026-09-05T17:44:05.9066667+00:00
Melissa Miniard 0 Reputation points
answered 2026-09-05T18:17:52.82+00:00
EmilyS726 271.2K Reputation points Independent Advisor
2 answers

Subscription purchased via Apple not registering on Microsoft Account

I purchased a Microsoft 365 Family via Apple for $129.99. On Apple, the purchase was successful. It will be valid until August 2, 2027. I have checked to ensure my Apple account is linked to my Microsoft account. It is the same email. According to…

Microsoft 365 and Office | Subscription, account, billing | For home | iOS
asked 2026-08-29T15:25:12.9566667+00:00
Jessica Federle 0 Reputation points
commented 2026-09-02T16:03:38.11+00:00
John Jefferson Doyon 89,040 Reputation points Independent Advisor
1 answer

How to reactivate my authenticator

need to reactivate my authenticator by telling me what steps to follow to do that

Microsoft 365 and Office | Subscription, account, billing | For home | iOS
asked 2025-07-28T13:31:52.1433333+00:00
Eid 0 Reputation points
commented 2026-09-01T11:46:44.7633333+00:00
Jo James 0 Reputation points