Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
5,814 questions
1 answer
Cancel subscription
I would like to cancel my subscription, I do not use it anymore
Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked
2026-10-15T14:47:24.3+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(76.8, 54%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDF%3C/text%3E%3C/svg%3E)
Dan Faulkner
0
Reputation points
answered
2026-10-15T14:47:38.4266667+00:00
AI answer
1 answer
PostgreSQL Flexible Server — SkuNotAvailable in East US 2
I am attempting to deploy Azure Database for PostgreSQL Flexible Server under my Pay-As-You-Go subscription in East US 2. Both Standard_B1ms and Standard_B2s deployments failed with: Error code: SkuNotAvailable Message: Specified SKU is not supported in…
Azure Database for PostgreSQL
Azure Database for PostgreSQL
An Azure managed PostgreSQL database service for app development and deployment.
2,085 questions
asked
2026-10-15T14:03:58.5+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 45%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGT%3C/text%3E%3C/svg%3E)
Gerald Toovey
0
Reputation points
answered
2026-10-15T14:05:01.24+00:00
AI answer
1 answer
How do I regain access to my XBOX account?
When i try to sign into my XBOX account, I am met with a screen that tells me to enter the password to an email that i have never seen before so what shall I do?
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
25,714 questions
asked
2026-10-15T11:31:11.7966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 1%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
AD✔️ •
0
Reputation points
edited the question
2026-10-15T13:55:11.5166667+00:00
Gérard Oomens
133.8K
Reputation points
Volunteer Moderator
1 answer
Microsoft for Startups Azure credits missing
Hi everyone, Has anyone else received a confirmation email from Microsoft for Startups about Azure credits, but unable to find the Azure credits on the portal ? I checked under Cost Management + Billing → Payment methods, I can see my registered…
Azure | Azure Startups
Azure | Azure Startups
Startups: Companies that are in their initial stages of business and typically developing a business model and seeking financing.
1,898 questions
asked
2026-10-15T13:35:41.1866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 18%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMJ%3C/text%3E%3C/svg%3E)
Malhar Jajoo
0
Reputation points
edited the question
2026-10-15T13:44:27.58+00:00
Malhar Jajoo
0
Reputation points
1 answer
Request for Assistance Recovering Missing OneDrive Photos from 2016–2017
your textDear Microsoft OneDrive Support Team, I am requesting assistance with recovering personal photos that are missing from my OneDrive account associated with my Outlook.com email address. I originally uploaded these photos using a Nokia Lumia…
Microsoft 365 and Office | OneDrive | For home | Windows
Microsoft 365 and Office | OneDrive | For home | Windows
A Microsoft file hosting and synchronization service.
16,450 questions
asked
2026-10-15T13:06:10.62+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 0%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESB%3C/text%3E%3C/svg%3E)
Solomon Bayoko
0
Reputation points
answered
2026-10-15T13:06:34.4266667+00:00
AI answer
1 answer
Change my profile initials from BJ to BB to reflect my actual name
Whenever I log into my Microsoft accounts, whether it's my work account, or my personal account, my profile initials show me as "BJ" which are not my actual initials. My name is Benjamin Ballesteros, Jr. My initials are "BB."…
Windows for home | Windows 11 | Accounts, profiles, and login
10,540 questions
asked
2026-10-15T11:59:48.5033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 77%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBB%3C/text%3E%3C/svg%3E)
Benjamin Ballesteros
5
Reputation points
commented
2026-10-15T12:02:26.6466667+00:00
Benjamin Ballesteros
5
Reputation points
1 answer
Microsoft for Startups Business Verification Stuck – $200 Credits – No Document Upload or Support Access
Dear Microsoft for Startups Team, Our company, HUBrobotix AI Technology GmbH, Germany, has joined the Microsoft for Startups program. On October 5, 2026, we received an official Microsoft email inviting us to unlock an additional $5,000 in Azure credits…
Azure | Azure Startups
Azure | Azure Startups
Startups: Companies that are in their initial stages of business and typically developing a business model and seeking financing.
1,898 questions
asked
2026-10-15T11:24:38.1966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 94%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFL%3C/text%3E%3C/svg%3E)
Frank Lemm
0
Reputation points
answered
2026-10-15T11:25:36.8466667+00:00
AI answer
1 answer
My Copilot cost balance is still available, but GitHub is showing that I’ve exhausted my usage limit. Could you please check why this is happening and help resolve the issue?
Microsoft Copilot | Microsoft 365 Copilot | Development
Microsoft Copilot | Microsoft 365 Copilot | Development
Building and customizing solutions using Microsoft 365 Copilot APIs and tools
1,891 questions
asked
2026-10-15T11:20:33.6333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 64%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERK%3C/text%3E%3C/svg%3E)
Raunak Kumar
0
Reputation points
answered
2026-10-15T11:20:53.64+00:00
AI answer
1 answer
No startup credits found
My startup was granted $100,000 Azure credits for the past 2 days and up till now the credits has not reflected on my account for usage, may I know cause and possible solution or how best I can approach the activation in order to beat the 90 days…
Azure | Azure Startups
Azure | Azure Startups
Startups: Companies that are in their initial stages of business and typically developing a business model and seeking financing.
1,898 questions
asked
2026-10-15T10:32:39.98+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 5%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
Mba Agha
0
Reputation points
answered
2026-10-15T10:32:58.68+00:00
AI answer
1 answer
No response from Microsoft Support after 6 days for billing issue
Hello, I have raised a support ticket regarding a billing issue (severity C, basic plan) and I have yet to receive a response after 5 business days. Does anyone know what the average timeframe is for cases raised using the basic support plan?
Cost Management
Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
5,169 questions
asked
2026-10-15T09:22:54.4666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(76.8, 16%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
Mia
0
Reputation points
answered
2026-10-15T09:23:06.37+00:00
AI answer
1 answer
Copilot loses information midthread
Subject: Copilot repeatedly loses context, forgets instructions, and resets conversations Message: I’m reporting a serious issue with Copilot’s conversation stability. During a simple support query, Copilot asked me to provide a screenshot of product…
Microsoft Copilot | Other
2,437 questions
asked
2026-10-15T09:19:27.43+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 97%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWM%3C/text%3E%3C/svg%3E)
Wendy Miller
0
Reputation points
answered
2026-10-15T09:20:57.6833333+00:00
AI answer
1 answer
Unable to Contact Azure Billing Support – Unexpected Free Trial Charges
Hello, I signed up for the Azure Free Trial and did not knowingly agree to continue with a paid subscription. I have received an unexpected invoice of €2.31 and have additional unbilled charges of approximately €2.06. I have deleted my Azure resources,…
Cost Management
Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
5,169 questions
asked
2026-10-15T08:55:25.7666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 18%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFS%3C/text%3E%3C/svg%3E)
Filip Stanciu
0
Reputation points
answered
2026-10-15T08:56:11.84+00:00
AI answer
1 answer
Windows Hello for Business Provisioning Failure Preventing RDP Logon
Environment Target Device Windows 11 Microsoft Entra ID Joined Device Name: DESKTOPxxxx Affected User UserA Microsoft Entra ID user Added to the target device as an AzureAD user Member of the local Administrators group …
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
30,977 questions
asked
2026-10-15T08:38:12.95+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 13%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKI%3C/text%3E%3C/svg%3E)
Kodama Ippei
0
Reputation points
answered
2026-10-15T08:40:56.3866667+00:00
AI answer
1 answer
Accidentally downloaded a malicious file and it was a trojan virus, been reoccurring in window security notifications
Hello, I'm wondering how to ensure a permanent removal of a trojan virus after accidentally clicking on a malicious file and downloading it weeks ago. At first it had been reoccurring after a week or two each period where window security will notify me…
Microsoft Security | Microsoft Defender | Other
Microsoft Security | Microsoft Defender | Other
Additional Microsoft Defender tools and services that provide security across various platforms and environments
850 questions
asked
2026-10-15T06:01:53.7966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 5%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFX%3C/text%3E%3C/svg%3E)
F.X
0
Reputation points
answered
2026-10-15T06:02:15.66+00:00
AI answer
1 answer
need human to contact
can I get a human to contact me by email? I have account but can not access at all after signing in asked me to enter code from authenticator app which I can't access. anyone can email me back? my email address ******@hotmail.com
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,844 questions
asked
2026-10-15T05:49:24.3566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 36%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENH%3C/text%3E%3C/svg%3E)
Nat Hayter
0
Reputation points
answered
2026-10-15T05:49:37.5833333+00:00
AI answer
1 answer
Our classic release pipelines intermittently fail with “We stopped hearing from agent Azure Pipelines 1. Verify the agent machine is running and has a healthy network connection…”
During the Power Platform Deploy Package task (Power Platform Build Tools 2.x). That task deploys a Dynamics 365 Finance & Operations package and polls for completion, which takes about 65–75 minutes. On every failed run, the deployment on the target…
Azure DevOps
1,669 questions
asked
2026-10-15T05:28:03.9566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 92%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAD%3C/text%3E%3C/svg%3E)
Abhinav Dutt
0
Reputation points
answered
2026-10-15T05:28:22.44+00:00
AI answer
1 answer
Compromised Microsoft Account — Original Email No Longer Exists
I have now attempted to sign in using my original Microsoft account email address, but Microsoft reports that the account does not exist. I suspect that an unauthorised person may have removed my original email address as a sign-in alias and replaced it…
Microsoft Security | Microsoft Identity Manager
Microsoft Security | Microsoft Identity Manager
A tool for managing user identities, credentials, and access across on-premises and cloud environments
1,556 questions
asked
2026-10-15T05:24:30.1933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 48%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWH%3C/text%3E%3C/svg%3E)
WANNI HUANG
0
Reputation points
answered
2026-10-15T05:25:34.2066667+00:00
AI answer
1 answer
Billing issues. Cannot log in
Billing issues cannot log in. I have paid for extra storage and cannot access it
Microsoft 365 and Office | OneDrive | For home | Windows
Microsoft 365 and Office | OneDrive | For home | Windows
A Microsoft file hosting and synchronization service.
16,450 questions
asked
2026-10-15T04:09:53.5833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 64%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBM%3C/text%3E%3C/svg%3E)
Beverly McLoughlin
0
Reputation points
commented
2026-10-15T04:47:21.5433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 86%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJJ%3C/text%3E%3C/svg%3E)
John Jefferson Doyon
91,020
Reputation points
Independent Advisor
1 answer
Unable to Contact Azure Billing Support – Request for Waiver of ₹45,000 Bill After Student Credits Expired
Hi Microsoft Azure Community, I am seeking assistance with an unexpected Azure bill of approximately ₹45,000 after my Azure student credits expired. I originally used Azure for learning, personal projects, and development purposes, relying on the student…
Cost Management
Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
5,169 questions
asked
2026-10-15T02:43:33.7866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 0%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EP%3C/text%3E%3C/svg%3E)
Pranjal
0
Reputation points
answered
2026-10-15T02:44:38.6866667+00:00
AI answer
1 answer
Stuck on Store developer registration — Macao SAR has no state/province
I'm registering as a Microsoft Store developer and have already passed ID verification. I'm stuck on the address / contact info step. - Account country/region selected: Macao SAR - The State/province field has no valid option (Macao SAR has no…
Microsoft Partner Center | Other
Microsoft Partner Center | Other
Other features or issues related to Microsoft Partner Center
2,776 questions
asked
2026-10-15T01:57:05.95+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 82%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
Ray
0
Reputation points
answered
2026-10-15T01:59:00.76+00:00
AI answer