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Outlook mail initial bubble and contact name have changed

When I compose an outgoing email from my online outlook the initial bubble and the contact name have been changed to my mothers name and initials. I did not change anything on my account and she is not at all associated with my account. Please advise…

Outlook | Web | Outlook.com | Contacts
asked 2026-11-11T20:32:27.0066667+00:00
Kim Kirker 0 Reputation points
answered 2026-11-12T03:07:03.84+00:00
Emma1-N 14,925 Reputation points Microsoft External Staff Moderator
3 answers

passwordss

I lost all of my passwords is there a way to retrieve them

Windows for home | Windows 11 | Recovery and backup
asked 2026-11-12T01:47:37.1833333+00:00
Thomas Pliauplis 0 Reputation points
answered 2026-11-12T03:06:35.71+00:00
SD - IA 183.1K Reputation points Independent Advisor
1 answer

Microsoft 365 Business – Sole Administrator Locked Out in MFA Authentication Loop

I am the sole Global Administrator of my Microsoft 365 Business account and have been locked out since replacing my iPhone. Issue: My password works, but Microsoft Authenticator did not transfer my credentials to the new phone. The app displays “Sign in…

Microsoft 365 and Office | Subscription, account, billing | For business | iOS
asked 2026-11-12T02:21:51.2633333+00:00
Micah S 0 Reputation points
answered 2026-11-12T03:05:38.0533333+00:00
Kai-Ex 2,655 Reputation points Microsoft External Staff Moderator
3 answers

PAPERPORT 14 runs into what look like compatibility issues and won't run

Suddenly, my (legacy) Paperport 14 scanning program is failing to start. It opens, I get a message alluding to a compatibility issue: that it appears to be trying to open in Windows XP compatibility mode. When I click OK, the program closes. Using…

Windows for home | Windows 11 | Apps
asked 2025-11-21T19:55:10.8433333+00:00
Joel Albert 25 Reputation points
answered 2026-11-12T03:05:25.5+00:00
Joel Albert 25 Reputation points
4 answers One of the answers was accepted by the question author.

MS office 2019 help required

I was having trouble with QR Code Add-ins in my Office 2019. I tried many things and eventually ran what I thought was a repair. This turned out to be an Instal of MS 365. Now my Word tells me I need to activate it again as I can't do anything with the…

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-11-06T04:02:05.81+00:00
Ian Coots 20 Reputation points
commented 2026-11-12T03:05:07.86+00:00
Ian Coots 20 Reputation points
1 answer

Move my subscription from Singapore to Australia

I would like to move my family subscription from Singapore to Australia without losing any benefits. I want to move to an annual subscription in Australia

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-12T02:24:19.0033333+00:00
Neil Dibb 0 Reputation points
answered 2026-11-12T03:04:18.46+00:00
EmilyS726 279.7K Reputation points Independent Advisor
2 answers

I have unsubscribed long with Microsoft 360 but still getting billed

May you be with peace, I have unsubscribed long with Microsoft 360 but still getting billed. It seems it is due to yearly commitment. In this case can I know whats remaining due? and does in this case microsoft try to charge all invoices in same month?

Microsoft 365 and Office
Microsoft 365 and Office

A comprehensive suite of productivity tools and cloud services that enhance collaboration, communication, and efficiency. Combining classic Office apps with advanced Microsoft 365 features, it supports both personal and business needs

3,089 questions
asked 2026-11-11T05:23:22.2666667+00:00
Shakeel Ahmed 0 Reputation points
answered 2026-11-12T03:03:56.55+00:00
Xavier-D 14,530 Reputation points Microsoft External Staff Moderator
2 answers

Azure OpenAI: gpt-6.1-sol cannot be deployed – new subscription on Free Tier with 0 quota, quota requests declined

Problem description I need to deploy gpt-6.1-sol (version 2026-09-29, Global Standard) in a newly created Azure subscription to migrate an existing production workload from another subscription in the same organization. Deployment fails with…

Azure OpenAI in Foundry Models
Azure OpenAI in Foundry Models

An Azure service that provides access to OpenAI’s GPT-3 models with enterprise capabilities.

5,140 questions
asked 2026-11-11T11:46:45.5466667+00:00
Ariwibawa 2 Reputation points
answered 2026-11-12T03:03:13.52+00:00
Ariwibawa 2 Reputation points
1 answer

had 2 Microsoft 365 accounts requested one to be cancelled. Wrong account was cancelled

I had 2 accounts, (Microsoft 365) a month ago I requested one be cancelled. The wrong account was cancelled. I wanted the account on my PC but it was cancelled rather than the one on my PC.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-11T22:03:55.4866667+00:00
Rick Dumas 0 Reputation points
answered 2026-11-12T03:02:33.2233333+00:00
Ian-T 16,460 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

license to deploy Windows 11 Enterprise LTSC with software assurance

below licenses provide eligibility to deploy Windows 11 Enterprise LTSC with 3 years software assurance? Windows ENTpD Dev UpLSA (AAA-12379) Win Enterprise Device ALng Upgrade SA OLV D 3Y Aq Y1 Ent (KV3-00355) thanks!

Windows for business | Windows Client for IT Pros | Devices and deployment | Licensing and activation
asked 2026-11-11T07:04:24.3433333+00:00
Alice 105 Reputation points
accepted 2026-11-12T03:01:56.98+00:00
Alice 105 Reputation points
1 answer

why cant i sign in into others link of word whenever i clicked sign in

Correlation ID: 1ffb4da2-d05e-f000-e12b-dffdcc2bf58b Date and Time: 11/11/2026 6:10:15 PM URL: https://onedrive.live.com/ Issue Type: Unknown issue.

Microsoft 365 and Office | Word | Other | Windows
asked 2026-11-12T02:17:02.3533333+00:00
answered 2026-11-12T02:59:54.9066667+00:00
GsN5034 - IA 80,095 Reputation points Independent Advisor
2 answers

IiS server has frequent stoppage of App Pool

server has frequent stoppage of App Pool. Everyday we need to restart app pool. Please anyone facing this issue in past

Windows development | Internet Information Services
asked 2026-11-11T18:41:08.44+00:00
Allen Francis 26 Reputation points
answered 2026-11-12T02:56:54.49+00:00
Tom Tran (WICLOUD CORPORATION) 5,960 Reputation points Microsoft External Staff Moderator
0 answers

Azure OpenAI GPT-Realtime 1.5: Clarification on Data Retention and Privacy Policies

Problem description I am seeking clarification on how Azure OpenAI's GPT-Realtime 1.5 deployment handles data, specifically regarding the retention and storage of audio inputs, outputs, transcriptions, prompts, and generated responses. I need detailed…

Azure OpenAI in Foundry Models
Azure OpenAI in Foundry Models

An Azure service that provides access to OpenAI’s GPT-3 models with enterprise capabilities.

5,140 questions
asked 2026-11-10T13:44:34.08+00:00
Sahand Oghbatalab 0 Reputation points
commented 2026-11-12T02:56:29.7033333+00:00
Hemant Bharadwaj 370 Reputation points Microsoft Employee
2 answers

WHY WHY WHY is OUTLOOK CHANGING ALL MY FONTS when SENDING NOW, TOO!!!! GRRRRRR I hate APTOS

WHY WHY WHY is OUTLOOK CHANGING ALL MY FONTS when receiving emails???? WHAT CAN I DO????  NOW, it has started to SEND all my emails in APTOS 12pt!! GRRR!!!!!! It is creating line spaces between every line, making emails 10 times LONGER, AND changing the…

Outlook | Windows | Classic Outlook for Windows | For business
asked 2026-11-04T23:12:31.7166667+00:00
Jane Dahl 0 Reputation points
commented 2026-11-12T02:55:49.8966667+00:00
Dora-T 2,175 Reputation points Independent Advisor
2 answers

How to fix "could not Connect to the Network" Logfile: D:\WINDOWS\System32\Logfiles\Srt\SrtTrail.txt

My computer has the following Message: Your device ran into a problem and couldn't be repaired. Click or Press Enter to see other recovery options. ERROR Message: Couldn't connect to the network Log file: D:\WINDOWS\System32\Logfiles\Srt\SrtTrail.txt I…

Windows for home | Other | Performance and system failures
asked 2026-11-11T22:12:09.7433333+00:00
Carol Zerilli 0 Reputation points
answered 2026-11-12T02:55:44.6333333+00:00
Hendrix-V 21,000 Reputation points Microsoft External Staff Moderator
0 answers

Azure PostgreSQL advisory SJRX-YHZ: how to identify affected API callers, and is 2026-01-01-preview included?

We received Azure Database for PostgreSQL retirement advisory SJRX-YHZ, with a retirement date of 30 January 2027. The notice lists specific retiring management API versions through 2025-06-01-preview and recommends moving dependencies to…

Azure Database for PostgreSQL
asked 2026-11-04T16:44:44.5633333+00:00
Rob Owen 0 Reputation points
commented 2026-11-12T02:55:34.8233333+00:00
Hemant Bharadwaj 370 Reputation points Microsoft Employee
0 answers

Machine Configuration: Discrepancy Between Portal Display and Actual Activation — Guidance Needed

문제 설명 I am experiencing a discrepancy where the Machine Configuration page in the Azure portal shows the subscription as 'not enabled', yet the recommended settings are visible. I need to understand whether this indicates that Machine Configuration has…

Azure Advisor
Azure Advisor

An Azure personalized recommendation engine that helps users follow best practices to optimize Azure deployments.

792 questions
asked 2026-11-10T01:34:42.5766667+00:00
Suji Kim (김수지) 80 Reputation points
commented 2026-11-12T02:54:33.3433333+00:00
Hemant Bharadwaj 370 Reputation points Microsoft Employee
2 answers

Formatting a spreadsheet to receive Form responses

I have a simple form, gathering Name, contact info, one open response, and one question where the responder checks which skills they have. I need the responses to filter into a spreadsheet. It currently does, and the column lists the boxes they checked.…

Microsoft 365 and Office | Microsoft Forms | For business
asked 2026-11-12T02:14:44.0233333+00:00
Jill Lee 0 Reputation points
answered 2026-11-12T02:54:23.8333333+00:00
Dora-T 2,175 Reputation points Independent Advisor
0 answers

SQL Managed Instance: Connection Timeout — Error 10054 during Pre-Login Handshake

Problem description I am experiencing connection failures when trying to connect to my SQL Managed Instance via its public endpoint using SQL Server Management Studio (SSMS). The connection reaches the server and then fails during the pre-login…

Azure SQL Database
asked 2026-11-11T18:58:16.1766667+00:00
DavidWoodard-4648 0 Reputation points
commented 2026-11-12T02:53:50.3+00:00
Hemant Bharadwaj 370 Reputation points Microsoft Employee
2 answers

Restoring old outlook folders

I purchased a lifetime script to outlook, and created subfolders for said account. In attempting to restore outlook to a new windows 11 laptop, outlook is there, however, my subfolders are not. How do I restore those folders??

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-11-11T20:01:39.3033333+00:00
Freda Morrison 0 Reputation points
answered 2026-11-12T02:48:50.3233333+00:00
Emma1-N 14,925 Reputation points Microsoft External Staff Moderator