had 2 Microsoft 365 accounts requested one to be cancelled. Wrong account was cancelled

Question

had 2 Microsoft 365 accounts requested one to be cancelled. Wrong account was cancelled

Rick Dumas 0

I had 2 accounts, (Microsoft 365) a month ago I requested one be cancelled. The wrong account was cancelled. I wanted the account on my PC but it was cancelled rather than the one on my PC.

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Answer 1

Hi @Rick Dumas

I’m sorry this happened. Microsoft 365 subscriptions are linked to the Microsoft account used to purchase them, rather than to a specific PC.

Please sign in to the Services & subscriptions page separately with each Microsoft account and check the email address, subscription status, and billing date. On the account that was cancelled by mistake, look for Reactivate, Renew, or Turn on recurring billing. If none of these options appears, you will need to contact Microsoft Support, as forum moderators cannot restore or change subscriptions from the forum.

Once the correct subscription has been restored, sign in to the other account and cancel the subscription you originally intended to cancel. Before confirming, carefully verify the signed-in email address and subscription details to avoid cancelling the wrong one again.

Please note that our forum is a public platform, and we will modify your question to hide personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.

Thank you for your understanding and time