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Word Document Not Opening

My word document isn't opening. What could be the problem

Microsoft 365 and Office | Word | Other | Windows
asked 2026-11-10T22:28:16.0666667+00:00
Om'Oba Jerry Adesewo 0 Reputation points
answered 2026-11-11T20:23:21.5366667+00:00
Stefan Blom 357.4K Reputation points MVP Volunteer Moderator
1 answer

how to fix function of navigation pane keeps jumping to first page

the Navigation pane is not working properly when want to go to a specific page it keeps jumbing back at page one. how can I fix it

Microsoft 365 and Office | Word | For home | MacOS
asked 2026-11-11T16:55:19.1466667+00:00
Efthalia Tsiavou 0 Reputation points
edited an answer 2026-11-11T20:20:37.4333333+00:00
Stefan Blom 357.4K Reputation points MVP Volunteer Moderator
3 answers

I keep getting MSBILL.INFO charge on my credit card but I do not see any order history when I log in to my account.

I never entered my credit card for any Microsoft subscription and do not see any order history or active subscription yet my card is charged $5.32 every month. How to contact Microsoft and figure out why it is charging me?

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-01-05T21:47:18.4133333+00:00
Negi, Akash 15 Reputation points
commented 2026-11-11T20:19:08.3566667+00:00
Stefan Blom 357.4K Reputation points MVP Volunteer Moderator
2 answers

How to use the Microsoft Account Recovery Code?

When you log in to your Microsoft account to generate the Recovery code using these steps: Log in to your Microsoft account (https://account.microsoft.com/). Click Security > Manager how I sign in Scroll to the bottom of the web page. In the…

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2025-10-15T22:45:24.7033333+00:00
Anonymous
commented 2026-11-11T20:18:29.61+00:00
Ron Barker 2,355 Reputation points
2 answers

still paying for expired subscription?

I receive a charge on the credit card every month for Microsoft subscription services, but my account says that it expired 4 years ago.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-11T19:37:38.76+00:00
Crystal Anderson 0 Reputation points
edited an answer 2026-11-11T20:18:01.9533333+00:00
John Jefferson Doyon 90,835 Reputation points Independent Advisor
2 answers

I need recovery key for bitlocker.

Recovery key id: <removed PII> i need recovery key

Windows for home | Windows 11 | Recovery and backup
asked 2026-10-30T15:53:50.9666667+00:00
Ansul NA 0 Reputation points
edited the question 2026-11-11T20:16:57.75+00:00
Alexandra T 0 Reputation points Microsoft External Staff Moderator
6 answers

Theme Color HEX & RGB Codes - Unwanted Shifting by 1pt

I have attempted to add a color palette as Theme Colors, but one of the colors (#94D2FF / R:148 G:210 B:255) keeps shifting to #93D2FF / R:147 G:210 B:255. If I fix the hex code, the RGB code looks fixed as well (and vice versa), but when I hit Save and…

Microsoft 365 and Office | PowerPoint | For business | MacOS
asked 2026-11-10T22:17:59.4033333+00:00
Tessa Portuese 0 Reputation points
answered 2026-11-11T20:15:08.77+00:00
Kai-L 21,185 Reputation points Microsoft External Staff Moderator
1 answer

out going emails sent with alias never shows up at recipients address

out going emails not arriing to sent destinations using alias email, which We have had for 20 years If you send using ******@outlook.com it goes out but using the alias it never arives but it shows in sent folder as sent Putlook recieves emails frm…

Outlook | Web | Outlook.com | Email
asked 2026-11-11T17:41:42.9666667+00:00
Arnie Reusch 0 Reputation points
answered 2026-11-11T20:14:51.66+00:00
Brian Tillman 28,295 Reputation points Independent Advisor
2 answers

How do I keep the original message in the inbox after it is replied to or forwarded in outlook

When I reply to a message in Outlook, the original message is deleted from my Inbox.

Outlook | Windows | Classic Outlook for Windows | For business
asked 2024-12-09T15:20:19.65+00:00
Hal Reirson 0 Reputation points
answered 2026-11-11T20:13:16.3+00:00
Ron Barker 2,355 Reputation points
1 answer

Recover lost data

Our nonprofit account used to be a free account. When we had to start paying for our account, I set it up, but all of our cloud data did not show up on our account once I set it up as a paid account. How can we go back and get all the cloud data that was…

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-11-11T19:19:18.94+00:00
Greg Kelly 0 Reputation points
answered 2026-11-11T20:10:34.1666667+00:00
Kai-L 21,185 Reputation points Microsoft External Staff Moderator
1 answer

Not receiving 2FA verification emails

I am completely locked out of my personal Microsoft account because i do not receive two-factor authentication (2FA) verification emails. The strange part is that password-reset emails arrive immediately and without any problems. It is specifically the…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-11-11T15:39:07.3433333+00:00
STARWRON 0 Reputation points
answered 2026-11-11T20:06:41.46+00:00
Virginia M 42,505 Reputation points Independent Advisor
7 answers

MS Word Transcribe feature no longer opens the file picker to upload an audio file

Subject: Microsoft Word Desktop — Transcribe Upload Audio Button Unresponsive I have Microsoft 365 installed on Windows. Until recently, Dictate → Transcribe → Upload audio worked normally. Now the Transcribe panel opens and Start recording works, but…

Microsoft 365 and Office | Word | For home | Windows
asked 2026-11-09T04:42:34.3966667+00:00
B Thom 25 Reputation points
commented 2026-11-11T20:03:35.36+00:00
Jim Mauck 106 Reputation points
1 answer

co pilot upload file issue

hi every one i am facing another issue in copilot uploading file when i am clicking on upload file button after that nothing happening the box of choosing file is not opening click again and again but the box is not opening to select files i tried…

Microsoft Copilot | Windows Copilot | App
asked 2026-11-10T09:50:40.3333333+00:00
usman khan 0 Reputation points
commented 2026-11-11T20:02:33.5466667+00:00
HPH 0 Reputation points
1 answer One of the answers was accepted by the question author.

Account Hacked, desperate for assistance

Hello! My Microsoft account was recently compromised and I was able to log back in after resetting the password and verifying my identity. At first I was unable to even log in as Microsoft did not recognize my email (the hacker had changed it to…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-10T23:51:56.1566667+00:00
Damian 20 Reputation points
commented 2026-11-11T19:56:53.2766667+00:00
Jonathan Moret Torres 0 Reputation points
3 answers

KB5126868 breaks RDP shadow connections on Windows Server 2016 after October 14 update

After installing the October 2026 cumulative update KB5126868 on October 14, 2026, we began experiencing problems with RDP session shadow connections on Windows Server 2016 x64 servers. Observed result: shadow connections did not work with KB5126868…

Windows for business | Windows Server | User experience | Remote desktop services and terminal services
asked 2026-10-17T18:38:17.8666667+00:00
Саша Полив 10 Reputation points
commented 2026-11-11T19:56:45.6666667+00:00
Florian Finder 90 Reputation points
2 answers

I'm trying to login to my 365 subscription on my Mac

It is giving me an unknown error code OxO when I try to login to my activated and paid account. I need to be able to used my paid for subscriptions to run our business.

Microsoft 365 and Office | Install, redeem, activate | For business | MacOS
asked 2026-11-11T19:33:31.2033333+00:00
Danessa Mortenson 0 Reputation points
edited an answer 2026-11-11T19:54:20.2666667+00:00
Lin V 1,970 Reputation points Independent Advisor
3 answers

How do I stop people being able to open sharepoint files in a browser?

Have recently discovered that having a file set to open as read only unless a password is entered is completely circumvented if the file is opened in a browser rather than the app. I know the 'open in browser' option cannot be removed so does anyone know…

Microsoft 365 and Office | SharePoint | For business | Windows
asked 2026-11-10T16:09:40.3933333+00:00
Gibbs Jamiel 0 Reputation points
commented 2026-11-11T19:53:54.6266667+00:00
Ryan-N 16,950 Reputation points Microsoft External Staff Moderator
1 answer

Microsoft Store company account - Employment verification stuck "Under review" since Oct 29

Our Microsoft Store company developer account (publisher "DoubleHash", South Korea) shows Email verification and Business verification as Verified, but Employment verification has been "Under review" since October 29, 2026 - well past…

Microsoft Partner Center | Other
asked 2026-11-10T09:32:27.5833333+00:00
Dongpil Lim 0 Reputation points
commented 2026-11-11T19:53:15.9733333+00:00
Samson Ajayi 0 Reputation points
3 answers One of the answers was accepted by the question author.

Unable to log in to email account due to sms issue at your end.

I have a couple of outlook accounts. This one I am using I can log in to my email just fine. However because I have not used the other for a while I cannot log in. I went through all the steps first tried the password which wanted to send an sms code. I…

Outlook | Web | Outlook.com | Email
asked 2026-11-11T11:16:09.0533333+00:00
George Fsadni 0 Reputation points
commented 2026-11-11T19:52:38.17+00:00
Virginia M 42,505 Reputation points Independent Advisor
2 answers

Microsoft OneDrive - Logs / Information for IT-Administrators?

Greetings, my colleagues connect via Microsoft-Remotedesktop to their Azure Virtual Desktop and work there. Most of the things work pretty well, except OneDrive. No day passes without someone having trouble with OneDrive. Either OneDrive tries to sign in…

Azure Virtual Desktop
Azure Virtual Desktop

A Microsoft desktop and app virtualization service that runs on Azure. Previously known as Windows Virtual Desktop.

2,187 questions
Microsoft 365 and Office | OneDrive | For business | Windows
asked 2024-10-10T08:20:43.17+00:00
Tobias Jauch 5 Reputation points
commented 2026-11-11T19:51:34.9+00:00
Hock, C (Christian) 0 Reputation points