10,490 questions
2 answers
How do I access an account of someone deceased
What is the process to gain access to an account held by someone recenlty deceased to enable access to their laptop and enable admin tasks to be completed - such as account closures? Thanks
Windows for home | Windows 11 | Accounts, profiles, and login
asked
2025-11-06T20:36:49.58+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 74%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGP%3C/text%3E%3C/svg%3E)
Gareth Pulman
5
Reputation points
recommended
2026-11-06T21:08:38.73+00:00
Stefan Blom
357.2K
Reputation points MVP
Volunteer Moderator
1 answer
Need refund to change deceased Microsoft 365 User
Need refund to change deceased Microsoft 365 User to a live user
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
9,562 questions
asked
2026-11-06T19:43:29.4066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 13%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EER%3C/text%3E%3C/svg%3E)
Elizabeth Robinson
0
Reputation points
answered
2026-11-06T21:08:22.85+00:00
Stefan Blom
357.2K
Reputation points MVP
Volunteer Moderator
3 answers
How to teach users how to use OneDrive?
Most of my users shut it off, and honestly I encourage them to do that when they never took more than 5 minutes to try and learn how it works. There is a like a bunch of 20 minute Youtube videos that show how do the basics with it. I share them, I walk…
Microsoft 365 and Office | OneDrive | For business | Windows
Microsoft 365 and Office | OneDrive | For business | Windows
A Microsoft file hosting and synchronization service.
7,153 questions
asked
2026-11-06T18:29:05.17+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 4%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAI%3C/text%3E%3C/svg%3E)
Am i confused?
0
Reputation points
answered
2026-11-06T21:07:42.4266667+00:00
Bulldog
5,510
Reputation points
3 answers
the "replace" and "replace all" option is not not working WORD
I go to HOME--> Find--> and Replace, but the "replace" and "replace all" functions cannot be highlighted and are therefore not working. How do I fix this?
Microsoft 365 and Office | Word | For business | Windows
Microsoft 365 and Office | Word | For business | Windows
A family of Microsoft word processing software products for creating web, email, and print documents.
9,290 questions
asked
2026-11-06T20:09:08.5666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 49%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
Anne Marie Lasoski
0
Reputation points
answered
2026-11-06T21:06:52.9433333+00:00
Stefan Blom
357.2K
Reputation points MVP
Volunteer Moderator
1 answer
Can’t find how to request refund for Microsoft 365
I forgot to cancel a freee trial and was charged $199.99. I received an email telling me that if I request a cancellation and refund within 30 days, that I would be refunded. I cancelled the subscription but I cannot find how to request a refund. I’ve…
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
5,703 questions
asked
2026-11-06T20:39:43.44+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 81%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPD%3C/text%3E%3C/svg%3E)
Philip DeHart
0
Reputation points
answered
2026-11-06T21:03:28.3366667+00:00
Stefan Blom
357.2K
Reputation points MVP
Volunteer Moderator
1 answer
Subscription billing
I am being billed for a subscription that I cannot see, both my accounts say I have no subscriptions but am being billed every month for this. I don't understand why I am unable to speak to a human. As well as when I call the support number, I am…
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
5,703 questions
asked
2026-11-06T21:01:13.1133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 39%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERH%3C/text%3E%3C/svg%3E)
Ryan Healy
0
Reputation points
answered
2026-11-06T21:01:59.8566667+00:00
AI answer
1 answer
You lost over 100,000+ of my pictures that were on my easystore drive and now I can't use them
I got your extended program to cover 1T of storage on 11/4/2026. Since then, I cannot access well over half of my 200,000+ photos that are stored on my Easystore D: drive! Where are they? I use those folders every single day and I want them back on my…
Windows for home | Other | Files, folders, and storage
1,142 questions
asked
2026-11-06T20:59:06.98+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 65%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Sandi Snider
0
Reputation points
edited the question
2026-11-06T21:01:13.1833333+00:00
Stefan Blom
357.2K
Reputation points MVP
Volunteer Moderator
2 answers
windows 11 won't install
windows 11 won't install it downloads but won't install
Windows for home | Windows 11 | Install and upgrade
9,389 questions
asked
2026-11-06T20:34:43.2166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 79%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDA%3C/text%3E%3C/svg%3E)
Dale and Anne Davison
0
Reputation points
answered
2026-11-06T20:59:03.4733333+00:00
CrazyKats
20,295
Reputation points
Volunteer Moderator
3 answers
Installing MS 365 Office on a second device
how to install MS 365 Office on a second computer not for business, but for home
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
20,874 questions
asked
2026-11-06T17:36:59.31+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 67%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMO%3C/text%3E%3C/svg%3E)
Mike Olsem
0
Reputation points
answered
2026-11-06T20:58:36.14+00:00
Stefan Blom
357.2K
Reputation points MVP
Volunteer Moderator
1 answer
SUBSCRIPTION WRONGLY IDENTIFIED AS NOT PAID
(because of computer issues at the time of renewal) my subscription was paid using my wife's email address and i have (in theory) installed that on (our) machine but microsoft365 personal is now closed to me as it says the subscription hasn't been…
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
26,734 questions
asked
2026-11-06T20:56:35.5766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 2%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDW%3C/text%3E%3C/svg%3E)
David Willis
0
Reputation points
answered
2026-11-06T20:56:53.2166667+00:00
AI answer
2 answers
my account was hacked
hello my account PII ******@outlook.com was hacked and now its asking for the email PII ******@outlook.com and PII ******@msaccountsafety.com
Windows for home | Windows 11 | Security and privacy
8,898 questions
asked
2026-11-06T18:39:45.8133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 53%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMR%3C/text%3E%3C/svg%3E)
micah rogerson
0
Reputation points
edited the question
2026-11-06T20:56:21.17+00:00
CrazyKats
20,295
Reputation points
Volunteer Moderator
1 answer
Restoring deleted files
I did not realize microsoft could remotely delete files that were saved onto my own computer- now I know. I deleted files from onedrive in order to use my email (storage was full but I don't use onedrive, it was just automatically taking all my stuff). …
Microsoft 365 and Office | OneDrive | For home | Windows
Microsoft 365 and Office | OneDrive | For home | Windows
A Microsoft file hosting and synchronization service.
16,412 questions
asked
2026-11-06T20:55:42.85+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 42%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENU%3C/text%3E%3C/svg%3E)
Nicola Urquhart
0
Reputation points
answered
2026-11-06T20:55:59.7833333+00:00
AI answer
1 answer
One of the answers was accepted by the question author.
Sharing an active CAD file
I want to conduct an on-line class on the preparation of a CAD file from the beginning of a project to its completion. Will the Share feature allow me to do this?
Microsoft Teams | Microsoft Teams for education | Meetings and calls | Screen sharing
Microsoft Teams | Microsoft Teams for education | Meetings and calls | Screen sharing
Displaying your screen content to others during a Teams meeting or call
219 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 44%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
1 answer
Word Web App fails to open specific files for one user only, but works for other users and Desktop App
Hello, We are encountering a strange issue where a specific user cannot open certain Word files online via shared email links using the Word Web Application. Here are the key facts regarding the environment and behavior: File Status: The files are…
Microsoft 365 and Office | Word | For business | Windows
Microsoft 365 and Office | Word | For business | Windows
A family of Microsoft word processing software products for creating web, email, and print documents.
9,290 questions
asked
2026-11-04T16:32:46.36+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 92%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESB%3C/text%3E%3C/svg%3E)
Sandeep Boudh
0
Reputation points
edited a comment
2026-11-06T20:53:22.9333333+00:00
Stefan Blom
357.2K
Reputation points MVP
Volunteer Moderator
1 answer
One of the answers was accepted by the question author.
Cannot recover hacked account because all 2FA methods were changed!
Hi... I had (a different) live.ca account, and it was hacked a couple of days ago by a fake login page being presented (through the Minecraft launcher on Windows). It asked me to enter a login code which was sent to my secondary email address. …
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
25,605 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 70%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGF%3C/text%3E%3C/svg%3E)
0 answers
Enabling a device
I am the admin for my organization but i cant enable a device that i disabled
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
31,460 questions
asked
2026-11-06T15:50:11.21+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 46%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
Manny Agahi
0
Reputation points
commented
2026-11-06T20:50:49.0566667+00:00
Manny Agahi
0
Reputation points
1 answer
I tried to reinstall Office 2013 again. I have a product key
I tried to reinstall Office 2013 again. · I don’t have a MS Office CD, only a product key
Microsoft 365 and Office | Install, redeem, activate | Other | Windows
Microsoft 365 and Office | Install, redeem, activate | Other | Windows
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
1,134 questions
asked
2026-11-06T20:42:01.98+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 61%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDK%3C/text%3E%3C/svg%3E)
Dennis Klein
0
Reputation points
edited the question
2026-11-06T20:47:32.72+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 92%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
Clover-L
110
Reputation points Microsoft External Staff
Moderator
1 answer
How to activate copilot in outlook to assist with drafting email responses or drafting new emails
How to activate copilot in outlook to assist with drafting email responses or drafting new emails
Microsoft Copilot | Other
2,394 questions
asked
2026-04-29T10:01:55.3466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 85%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECC%3C/text%3E%3C/svg%3E)
Charl Clark
0
Reputation points
commented
2026-11-06T20:45:22.4966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 52%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEM%3C/text%3E%3C/svg%3E)
Engy Mohamed
0
Reputation points
0 answers
help my minecraft java is scamming me
so i bought minecraft java i already had bedrock and it didnt say i bought it and it says buy now or do demo i looked as i only have 1 account can someone help as it charged me but it didnt send it to my luancher i loged out and in and it still dont work…
Windows for home | Other | Gaming
4,517 questions
asked
2026-11-06T20:41:49.8+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 40%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELL%3C/text%3E%3C/svg%3E)
lorrie lortiz
0
Reputation points
asked
2026-11-06T20:41:49.8+00:00
lorrie lortiz
0
Reputation points
0 answers
My account has been accessed and the email has been changed and i dont have access anymore.
But i have proof of this happening and they have taken my account but i have a minecraft java edition order email to show proof of me purchasing it so if i can be able to get java back because i got hacked that would be really good Thank you,
Microsoft Security | Microsoft Defender | Other
Microsoft Security | Microsoft Defender | Other
Additional Microsoft Defender tools and services that provide security across various platforms and environments
838 questions
asked
2026-11-06T20:39:40.79+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 16%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECE%3C/text%3E%3C/svg%3E)
Camil El Khabbaz
0
Reputation points
asked
2026-11-06T20:39:40.79+00:00
Camil El Khabbaz
0
Reputation points