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I need to change my payment method on my account

I need to change my payment method on my account, but I don't know how i want to talk with a person

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-12T14:47:08.0733333+00:00
ALFREDO MORALES 0 Reputation points
answered 2026-11-12T16:13:53.16+00:00
paulr0511 49,755 Reputation points Independent Advisor
2 answers

I need a refund for an application that I downloaded by accident

I through this was simply as free trial subscription but instead it was a trial with a charge of $24.99 plus $1.50 tax. The order was for iFax which I never used and I don't intend to use. I've canceled the subscription this morning. The order number…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-12T14:44:52.92+00:00
Russell Burchell 0 Reputation points
answered 2026-11-12T15:25:05.9833333+00:00
EmilyS726 280.7K Reputation points Independent Advisor
1 answer

Copilot not accessible from within the new Outlook

"Copilot works in Word and on the Copilot website, but New Outlook displays 'Copilot not available — You no longer have access to Copilot' when using Draft with Copilot. My only connected email account is BellSouth IMAP."

Microsoft Copilot | Microsoft 365 Copilot | Development
asked 2026-11-12T14:43:42.4866667+00:00
Joe Sanchez 0 Reputation points
answered 2026-11-12T14:46:29.5933333+00:00

AI answer

1 answer

Both USB C ports stopped working on my Surface Pro 9

Has anyone else been coming across an issue with the Surface Pro 9's USB C ports just randomly stop working? Both ports were working just fine yesterday and now today when I try plugging in my Security key to login it doesn't recognize that it is…

Surface | Surface Pro | USB-C
asked 2026-11-12T14:42:05.22+00:00
Josh Koeller 0 Reputation points
answered 2026-11-12T14:52:20.4966667+00:00
Adeel Khan 650 Reputation points
2 answers

cant update

i cant update cloud because u need to turn it off how do i do that

Microsoft Edge | Other | Windows 11
asked 2026-11-12T14:40:45.9966667+00:00
barb deal 0 Reputation points
answered 2026-11-12T15:32:12.0133333+00:00
Manoel Barros 23,390 Reputation points Independent Advisor
0 answers

Azure Fraudulent Subscription

How does someone add and Azure subscription, server and virtual machines to an account that isn't theirs? I received a $3600 bill that I never authorized and it is almost impossible to cancel and am still waiting for Microsoft to cancel and refund my…

Azure Role-based access control
Azure Role-based access control

An Azure service that provides fine-grained access management for Azure resources, enabling you to grant users only the rights they need to perform their jobs.

1,196 questions
asked 2026-11-12T14:38:14.7033333+00:00
Kerry Federer 0 Reputation points
2 answers

2026 Tax Residency Certificate for Microsoft Ireland Operations Limited - Serbia

Hello, I would like to request a Tax Residency Certificate for Microsoft Ireland Operations Limited for the 2026 tax year. The certificate is required for Serbian withholding tax purposes. Sincerely, Darko

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-12T14:30:22.3766667+00:00
Darko 0 Reputation points
answered 2026-11-12T14:57:08.7766667+00:00
Nam-D 4,760 Reputation points Microsoft External Staff Moderator
1 answer

Service, scenario and response

Trying to log into my Authenticator app. Keeps giving me a number to use to verify on the same Authenticator app I’m trying to log into.

Microsoft Security | Microsoft Authenticator
asked 2026-11-12T14:30:14.3866667+00:00
RIEGER, MAKAYLA 0 Reputation points
answered 2026-11-12T14:32:15.6466667+00:00

AI answer

2 answers

Emails are tagged as promotional intermittently

Hi, I am receiving emails from SharePoint online and service now where they are tagged as "promotional" When I analyzed the header, all the three SPF, DKIM, DMARC are pass and when it comes to BCL it is 1 and sometimes 2 Both the domains…

Exchange Online
Exchange Online

A cloud-based service included in Microsoft 365, delivering scalable messaging and collaboration features with simplified management and automatic updates.

7,448 questions
asked 2026-11-12T14:29:49.21+00:00
Surya kumar 410 Reputation points
answered 2026-11-12T15:57:22.6966667+00:00
Heimerdinger 1,645 Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

Engineering templates in Visio 365 (web based)

Can I use Visio 365 web based version to import Engineering templates for piping, instrument diagram and P&ID?

Microsoft 365 and Office | Visio | For business | Windows
asked 2026-11-12T14:27:30.9766667+00:00
Amundsen Elena Victoria 20 Reputation points
commented 2026-11-12T15:20:08.4133333+00:00
Amundsen Elena Victoria 20 Reputation points
1 answer

variare metodo di pagamento

Come faccio ad aggiornare il metodo di pagamento? Scaduta la carta credito attuale devo inserire la nuova..

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-12T14:27:26.51+00:00
VINCENZO ELIA 0 Reputation points
edited an answer 2026-11-13T13:28:20.1766667+00:00
Hin Vo 1,835 Reputation points Independent Advisor
2 answers

Reset Laptop after wrong email added for login

Hi, I am setting up a HP laptop and accidently used the wrong email for parent and now I cant login. I have reset the laptop to try begin again, but it is still showing up the login details of the and my wrong email address. Any help is greatly…

Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked 2026-11-12T14:26:39.3766667+00:00
Michelle Roche 0 Reputation points
answered 2026-11-12T15:01:22.2266667+00:00
DaveM121 949.2K Reputation points Independent Advisor
2 answers

I have two accounts - how can I convert them to one

I have two accounts with different e-mail addresses. I got a reminder to pay for next year, but I wanted the other e-mail adress to be the "main account" so I started a new subscription with that e-mail adress instead. My question is how does…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-12T14:25:06.89+00:00
Anita 0 Reputation points
answered 2026-11-12T15:38:24.28+00:00
Manoel Barros 23,390 Reputation points Independent Advisor
0 answers

Public Trust organization validation: is a newly registered single-member Florida LLC eligible, or is a three-year history required?

I am preparing to set up Artifact Signing to sign a Windows desktop application and its native DLL components. Before I register a legal entity and pay for a subscription, I want a definitive answer on eligibility, because the published material…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,824 questions
asked 2026-11-12T14:22:04.4366667+00:00
a2k 0 Reputation points
2 answers

How to fix error message Correlation Id: <removed> Time Stamp: <removed>

I keep getting this error message and do not know how to fix it. Correlation Id: <removed> Time Stamp: <removed>

Microsoft 365 and Office | Other
asked 2026-11-12T14:21:06.9866667+00:00
Krysten Kline 0 Reputation points
answered 2026-11-14T08:00:27.6166667+00:00
Thomas4-N 23,670 Reputation points Microsoft External Staff Moderator
3 answers One of the answers was accepted by the question author.

MS Office Desktop Versions will not respond on my MAC after technical support

I contacted support who, after 4.5 hours, disconnected. I cannot open desktop version of office. Here are the details: PLEASE NO ONE TELL ME TO UPDATE MY OS OR OFFICE. I have a 2017 MAC running Ventura 13.7.8. This is the last supported OS this MAC can…

Microsoft 365 and Office | Other
asked 2026-11-12T14:20:23.9766667+00:00
Dianne Souder 40 Reputation points
commented 2026-11-13T09:57:38.8066667+00:00
DaveM121 949.2K Reputation points Independent Advisor
3 answers

Drag and Drop Emails from New Outlook into Custom Web Applications

Hello Microsoft Team, We have a custom web application that allows users to drag and drop entire email messages from Classic Outlook into a browser upload area. This functionality does not work with New Outlook for Windows. When dragging an email into…

Microsoft 365 and Office | Development | Microsoft 365 Developer Program
asked 2026-11-12T14:19:59.66+00:00
Marko Radosevic 0 Reputation points
edited an answer 2026-11-13T23:53:28.0233333+00:00
Jeremy Spiegel 0 Reputation points
2 answers

Billed twice

I was billed twice. I would like to speak with someone to resolve this issue. I do not wish to cancel. Just want a refund on one of the payments not authorized. Can you help

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-12T14:19:15.36+00:00
Patrick Foley 0 Reputation points
answered 2026-11-12T14:52:33.2733333+00:00
EmilyS726 280.7K Reputation points Independent Advisor
3 answers

Surface Pro 11 SSD retaining screw

I need to replace the retaining screw on my Surface Pro 11 ssd. What screw do I need and how can I buy a replacement from Microsoft?

Surface | Other
asked 2026-11-12T14:17:30.5966667+00:00
Arphan 0 Reputation points
answered 2026-11-14T00:32:31.94+00:00
S.Sengupta 33,256 Reputation points MVP Volunteer Moderator
1 answer

how to get onto roblox

how to get onto Roblox on a school chromebook with it being blocked

Windows for home | Other | Gaming
asked 2026-11-12T14:16:40.2433333+00:00
Hill, Kinsey 0 Reputation points
answered 2026-11-12T15:01:12.6333333+00:00
Kayece Jan Mae Amizola 16,890 Reputation points Independent Advisor