19,625 questions with Microsoft 365 and Office | Subscription, account, billing | For business | Other tags

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Sole Global Admin locked out by MFA – Data Protection case still unresolved after 3 weeks

Hi, I'm locked out of our company's Microsoft 365 admin account because of MFA, and I've been stuck for about 3 weeks now. I'm the only Global Administrator. My only registered MFA method was Microsoft Authenticator, and I removed the old account from…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-12T14:13:33.24+00:00
Pisit Kmolwattananisa 5 Reputation points
commented 2026-10-15T11:33:10.0233333+00:00
Pisit Kmolwattananisa 5 Reputation points
1 answer

My Authenticator App is accidentally deleted

Hi There, I'm the IT admin and my authenticator app was accidentally deleted. now I can't logged in anymore as I do not have authenticator app. can someone help me how to fix this? Thank you!

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-14T13:40:19.15+00:00
Mon 0 Reputation points
commented 2026-10-15T11:22:05.5266667+00:00
Alina Le 5,670 Reputation points Independent Advisor
2 answers

admin center Mfa Issue

Hello, I am trying to sign in to my admin account, but i have an issue with MFA . Error details: Error Code: 399287 Request Id: Correlation Id: Timestamp: 2026-10-14T08:39:14Z I am the only administrator for this account, and this issue started…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-14T09:33:07.88+00:00
Islamic Finance House Company 0 Reputation points
edited an answer 2026-10-15T10:27:14.17+00:00
Daniel-Vo 6,970 Reputation points Microsoft External Staff Moderator
1 answer

Title: Sole Microsoft 365 Administrator Locked Out – Authenticator Inactive and Recovery Says I'm Not an Administrator

Hello, I'm looking for help recovering access to our Microsoft 365 organisation. I'm completely locked out because Microsoft Authenticator is greyed out/inactive. When I try to sign in, Microsoft asks me to approve a notification in Authenticator, but no…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-14T11:42:25.4466667+00:00
AVCC 0 Reputation points
edited an answer 2026-10-15T10:26:39.9533333+00:00
Daniel-Vo 6,970 Reputation points Microsoft External Staff Moderator
1 answer

Sole Global Administrator Locked Out – Lost Authenticator, No Alternative MFA – Tenant Recovery Required

I am the sole Global Administrator of our Microsoft 365 / Microsoft Entra ID tenant and have lost access to my account due to MFA. My previous phone, which had Microsoft Authenticator installed, is broken and no longer accessible. There are no usable…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-13T12:49:31.7133333+00:00
Marc Szymendera | Meridian Health 0 Reputation points
edited an answer 2026-10-15T10:25:45.9033333+00:00
Daniel-Vo 6,970 Reputation points Microsoft External Staff Moderator
1 answer

Sole Global Administrator locked out by MFA – Tenant Recovery needed

Clarification – this is NOT an Office installation issue. I am the sole Global Administrator of my Microsoft 365 business tenant and I am locked out because MFA verification is failing. My password is working and I was able to reset it, but both SMS and…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-06T08:46:26.8366667+00:00
Ilanit Shavit 0 Reputation points
edited an answer 2026-10-15T10:25:23.7133333+00:00
Daniel-Vo 6,970 Reputation points Microsoft External Staff Moderator
1 answer

Locked out of Microsoft 365 tenant – Unknown Global Administrator account and Microsoft Authenticator MFA failure

Hello, I'm the owner of a small business and have been locked out of my Microsoft 365 account. I'm unable to recover access because whenever I fill out a recovery form it says they don't recognise the username. Therefore, the original Global…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-15T08:00:22.45+00:00
Emma Brincat 0 Reputation points
edited the question 2026-10-15T10:18:01.9733333+00:00
DaveM121 (2) 16,750 Reputation points Volunteer Moderator
0 answers

Invoice issued to personal name instead of company

Hi, I placed a pre-order for a Surface Laptop Ultra for Business from my personal Microsoft account by mistake. The order was paid with a company card and the payment has already been charged. I don’t want to cancel the order. I only need the invoice…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-15T10:09:35.62+00:00
Justas Untulis 0 Reputation points
1 answer

Sole global admin locked out: Authenticator push not arriving (error 500121)

I am the sole Global Administrator of a Microsoft 365 business tenant and I am locked out due to MFA: the Microsoft Authenticator request no longer arrives, and no other method is registered. Because I cannot sign in, I am unable to open a ticket in the…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-15T07:27:12.12+00:00
Andreas Suter 0 Reputation points
answered 2026-10-15T10:05:57.7233333+00:00
Nam-D 4,410 Reputation points Microsoft External Staff Moderator
1 answer

Sole Global Administrator locked out due to MFA error 399287

Hello Microsoft Support, I am the sole Global Administrator of a Microsoft 365 tenant and I am completely locked out of the tenant. My only available MFA method is SMS. When I attempt to receive an SMS verification code, Microsoft Entra ID returns error…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-15T08:05:59.48+00:00
Elekidis Nikos 0 Reputation points
edited an answer 2026-10-15T08:51:31.8733333+00:00
Nam-D 4,410 Reputation points Microsoft External Staff Moderator
2 answers

Request to Reset Microsoft Authenticator Verification

Hello Microsoft Support, I need help resetting the Microsoft Authenticator verification for my administrator account: [Moderator note: Personally Identifiable Information removed] @label-expert.nl. I previously operated under the business name [Moderator…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-14T10:59:22.0233333+00:00
Yori Baas 0 Reputation points
commented 2026-10-15T08:29:15.9733333+00:00
Ana Le 2,705 Reputation points Independent Advisor
1 answer

Lost access to my admin account MFA for my developer tenant can't sign in

Pretty much as per the title - i've lost access to my only admin users MFA and cannot sign into my developer tenant on my subscription can cannot get it reset anywhere - HELP!

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-15T07:51:53.1466667+00:00
Nick Whyte 0 Reputation points
answered 2026-10-15T08:21:23.3566667+00:00
Kristen Tran 2,445 Reputation points Independent Advisor
1 answer

My Microsoft 365 Developer Program subscription expired

My Microsoft 365 Developer Program subscription expired on Feb 27, 2024 and was deleted. I deleted my profile and rejoined the program, but the dashboard still shows the old expired subscription and does not offer an option to set up a new E5 sandbox.…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-14T08:41:49.0066667+00:00
Mahmoud El Sayed 0 Reputation points
commented 2026-10-15T08:20:38.6366667+00:00
Ana Le 2,705 Reputation points Independent Advisor
1 answer

Sole Global Admin locked out of Microsoft 365 – MFA error AADSTS500121 – How to contact Data Protection Team?

Hello, I urgently need help recovering access to my Microsoft 365 Business Standard tenant. I purchased and configured the subscription directly through Microsoft and, to the best of my knowledge, I am the only Global Administrator. The problem: I…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-11T14:46:08.8066667+00:00
Flavia Natalie 0 Reputation points
edited an answer 2026-10-15T07:28:31.6733333+00:00
Daniel-Vo 6,970 Reputation points Microsoft External Staff Moderator
2 answers

Locked out of Microsoft Account - Lost Password and Deleted Authenticator App

ello Microsoft Support, I am writing to request assistance with recovering my Microsoft account. I have forgotten my password and, unfortunately, I accidentally deleted my account from the Microsoft Authenticator app. Because of this, I am completely…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-11T16:09:18.86+00:00
Irakli Giorgobiani 0 Reputation points
edited an answer 2026-10-15T07:28:14.7766667+00:00
Daniel-Vo 6,970 Reputation points Microsoft External Staff Moderator
1 answer

Help to log in to Microsoft 365 admin account with lost Microsoft Autentication access

Hi everyone, I am completely locked out of my Microsoft Entra ID tenant and need guidance on how to reach the Data Protection Team. Issue Description: I am stuck in a Multi-Factor Authentication (MFA) loop with the Microsoft Authenticator app: My…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-12T13:18:47.38+00:00
Mateusz Gałka 0 Reputation points
edited an answer 2026-10-15T07:25:56.9233333+00:00
Daniel-Vo 6,970 Reputation points Microsoft External Staff Moderator
1 answer

Unable to login powerBI

I am using Powerbi from last 1 year. From last 3 months I have been trying hard to login to my microsoft account which i am unable to. Even my admin account is stuck in password and authentication loop. Upon entering password its asking for authenticator…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-14T04:53:33.4866667+00:00
Rajat Tyagi 0 Reputation points
edited an answer 2026-10-15T07:23:41.8166667+00:00
Daniel-Vo 6,970 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

URGENT: Sole Global Administrator locked out by MFA + unable to update blocked payment card

Hello, We are a Microsoft 365 Business customer and our only Global Administrator is locked out because we no longer have access to the Microsoft Authenticator registration. The password is correct. There is no other Global Administrator, and no SMS or…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-01T14:51:04.1733333+00:00
Grupo Unico Support 20 Reputation points
edited an answer 2026-10-15T07:21:57.4266667+00:00
Daniel-Vo 6,970 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Sole Global Administrator locked out. Microsoft Authenticator is the only registered MFA method

I’m the only Global Administrator on our Microsoft 365 / Entra ID tenant and I can no longer complete MFA, so I’m locked out of both the Azure portal and the Entra admin centre. The situation: Microsoft Authenticator is the only authentication method…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-13T13:49:43.4866667+00:00
dom 20 Reputation points
edited an answer 2026-10-15T07:19:20.6566667+00:00
Daniel-Vo 6,970 Reputation points Microsoft External Staff Moderator
2 answers

M365 Global Administrator Lockout

Hello Microsoft Community, I am seeking urgent assistance and guidance regarding a critical Microsoft 365 tenant lockout that has been ongoing for several days without a resolution or proper communication from the support team. Our organization manages…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-13T13:17:22.1666667+00:00
Minesh Patel 0 Reputation points
edited an answer 2026-10-15T07:19:04.5466667+00:00
Daniel-Vo 6,970 Reputation points Microsoft External Staff Moderator