I need to change my payment method on my account

Sign in to Services & subscriptions, open your Microsoft 365 subscription, and select Manage → Change how you pay to replace its payment method.[^1^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Change your Microsoft subscription payment method and options | Microsoft Support")

Change the payment method

1. Go to Services & subscriptions and sign in with the Microsoft account used to purchase Microsoft 365.
2. Find the subscription and select Manage.
3. Select Change how you pay.
4. Choose the new payment method. If it is not listed, select Add a new way to pay, enter the details, and save it.
5. If a balance is overdue, select Pay now and use the new payment method.

If Change how you pay is unavailable:

• Recurring billing is off: The current subscription is already paid through its expiration date, so its payment method cannot be changed.
• Purchased through Apple, Google, Amazon, or another retailer: Update the payment method through that provider, because Microsoft cannot modify third-party billing.[^2^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Where can I manage my Microsoft 365 subscription? | Microsoft Support")
• Prepaid subscription: Its payment method cannot be changed; update the account’s payment information and use it when purchasing another subscription after the prepaid term expires.

Talk to a person

1. Open Contact Microsoft customer support.
2. Under Microsoft technical support, select Get help.
3. Enter Microsoft 365 billing – change payment method.
4. Sign in with the personal Microsoft account connected to the subscription.
5. Select Contact Support, then choose the offered chat or callback option. Available contact methods can vary by product and region.^3^

For security, support representatives cannot directly access or change your account details, but they can guide you through the billing issue.

References

1. [Change your Microsoft subscription payment method and options | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
2. [Where can I manage my Microsoft 365 subscription? | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
3. Contact Microsoft customer support | Microsoft Support