Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
20,242 questions
2 answers
Downgrade my subscription
yesterday i upgrade my account from microsoft 365 business standard (no teams) i wanna back to microsoft 365 business basic (no teams). how i can cancel subscription and back to "business basic". **how i can back to previous plain and refund…
Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked
2026-11-08T15:53:40.87+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 49%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETQ%3C/text%3E%3C/svg%3E)
Thaer Qasem
0
Reputation points
commented
2026-11-08T16:48:44.5066667+00:00
Thaer Qasem
0
Reputation points
2 answers
I was mistakenly charged for wrong Microsoft 365 subscription
I noticed I have been billed Microsoft 365 Family subscription when I should have the Microsoft 365 Individual subscription. How do I change this? Will I get a partial refund? Can I ever talk or communicate with a real Customer Support human being? …
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
5,730 questions
asked
2026-04-01T19:36:33.0733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 60%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGT%3C/text%3E%3C/svg%3E)
Globe Trekker
5
Reputation points
recommended
2026-11-08T16:44:34.1033333+00:00
Stefan Blom
357.3K
Reputation points MVP
Volunteer Moderator
2 answers
One of the answers was accepted by the question author.
How to fix phone verification not working and unable to add a phone number to my account?
I tried redeeming something for Microsoft rewards, and it said phone verification was not available. I had a phone number connected to my account previously, but for some reason it wasn't showing up as being connected, so I tried adding it again, hoping…
Bing | Microsoft Rewards
Bing | Microsoft Rewards
A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.
8,691 questions
asked
2026-07-16T22:02:48.6033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 12%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWL%3C/text%3E%3C/svg%3E)
Wendell LaSan
85
Reputation points
commented
2026-11-08T16:41:25.19+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 42%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)
Jolene Bilbrey
0
Reputation points
1 answer
365 over road my preinstalled office 2024 perpetual licence
"I purchased an HP computer with a preinstalled lifetime Office 2024 license. Later I activated Microsoft 365 Personal using my email. Now Office shows only Microsoft 365 and my Services & Subscriptions page only shows Microsoft 365 Personal. I…
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
26,753 questions
asked
2026-11-08T15:57:50.7266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 0%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETW%3C/text%3E%3C/svg%3E)
Tyler Wright
0
Reputation points
answered
2026-11-08T16:32:16.7833333+00:00
DaveM121
946.5K
Reputation points
Independent Advisor
0 answers
I am unable to sign in to portal.azure.com using my hotmail account. Please help!
Dear Support team, I am trying to login to portal.azure.com using my hotmail account. I am having a lot of difficulty. I have tried all options, including resetting how i sign in, removing and adding in Authenticator, etc. But no luck. I also run into 8…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
31,466 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 91%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECK%3C/text%3E%3C/svg%3E)
1 answer
Unable to share a MS ToDo list between two personal MS accounts
hello MS, I am having issue sharing a MS ToDo list between two personal MS accounts. we have been able to share in the past and have several shared lists already. However today 8th nov 2026 we are un able to share a new list. both accounts are MS…
Microsoft 365 and Office | Microsoft To Do | For home
Microsoft 365 and Office | Microsoft To Do | For home
A cloud-based task management app from Microsoft that helps users organize and manage daily tasks across devices.
388 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 60%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAR%3C/text%3E%3C/svg%3E)
1 answer
One of the answers was accepted by the question author.
Clipchamp AI text to speech and auto captions
Are free AI text-to-speech and auto captions on Clipchamp allowed to be used for commercial usage and YouTube monetization? Please help me get clarified with this. Thank you!
Microsoft 365 and Office | Clipchamp | Other
Microsoft 365 and Office | Clipchamp | Other
A video editing tool developed by Microsoft, designed to make video creation easy and accessible for everyone.
368 questions
asked
2025-08-29T08:33:26.9466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 56.00000000000001%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMH%3C/text%3E%3C/svg%3E)
Miss Honey Liares
20
Reputation points
commented
2026-11-08T16:23:33.71+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 33%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
محمود ياسر
0
Reputation points
2 answers
Verification Codes not being sent
Hello everyone, Ive recently found myself unable to receive any codes sent to my email for a password recovery. This is happening to the account that was previously stolen from me. I couldn’t even use my email as a log-in because my alias was changed. …
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
25,634 questions
asked
2026-11-08T11:17:04.4833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 15%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
марк момот
10
Reputation points
edited a comment
2026-11-08T16:21:52.5733333+00:00
GsN5034 - IA
79,830
Reputation points
Independent Advisor
2 answers
move files
how to move all my files from one drive to my pc hard drive
Windows for home | Windows 10 | Files, folders, and storage
23,634 questions
asked
2026-11-08T15:55:37.9633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 87%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERB%3C/text%3E%3C/svg%3E)
Ricky Broussard
0
Reputation points
answered
2026-11-08T16:21:44.0466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 38%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMP%3C/text%3E%3C/svg%3E)
Marcin Policht
112.6K
Reputation points MVP
Volunteer Moderator
1 answer
Difference between Create Basic Task and Create Task in Task Scheduler Library
What is the difference between the option for creating a Basic Task and Create a Task in the Actions menu?
Windows for home | Windows 10 | Settings
21,849 questions
asked
2026-11-08T16:01:44.54+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 86%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPT%3C/text%3E%3C/svg%3E)
Peter Trickey
0
Reputation points
edited an answer
2026-11-08T16:19:08.5033333+00:00
Marcin Policht
112.6K
Reputation points MVP
Volunteer Moderator
1 answer
Unable to Create Microsoft Account on iPhone 6s Plus – Verification Error
Dear Microsoft Support Team, I am experiencing an issue when trying to create a new Microsoft account on my iPhone 6s Plus running iOS 15.8.8. Here are the details of the issue: Device: iPhone 6s Plus Operating System: iOS 15.8.8 Browsers tested:…
Microsoft Edge | Profile, sync, and sign in | iOS
Microsoft Edge | Profile, sync, and sign in | iOS
Managing profiles, sync settings, and sign-in options in Edge on iOS
105 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 53%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETT%3C/text%3E%3C/svg%3E)
2 answers
I need a confirmation email of a purchase resent
I purchased windows 11 pro and never got the email It shows completed, but no other information
Windows for home | Windows 11 | Accessibility
1,609 questions
asked
2025-11-14T16:03:37.56+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 47%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBW%3C/text%3E%3C/svg%3E)
Brian Whitehead
0
Reputation points
commented
2026-11-08T16:14:48.2266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 22%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
JuliaMarvin
23,910
Reputation points
Volunteer Moderator
1 answer
Outlook calendar and contacts not syncing anymore with Calendar and contacts on my Android phone
I use Outlook classic version on my Windows 11 PC. I use Gmail in my outlook for emails, Outlook People for my contacts and Outlook calendar. On my Galaxy S20 FE I use Gmail app for my emails, the Calendar app and the contacts app that were syncing with…
Outlook | Windows | Classic Outlook for Windows | For home
Outlook | Windows | Classic Outlook for Windows | For home
Using Classic Outlook on Windows for personal email, calendar, and contact management
33,104 questions
asked
2026-11-08T16:12:03.6666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 77%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EP9%3C/text%3E%3C/svg%3E)
PauleBollen-9983
0
Reputation points
answered
2026-11-08T16:12:21.9966667+00:00
AI answer
3 answers
Personal Outlook and Teams Unknown User attendee
Hello, My Teams Personal account is signed in using M365 Family subscription email. Every new Teams meeting automatically gains an attendee named "Unknown User" after the meeting is sent. The Unknown User resolves to <PII…
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
9,575 questions
asked
2026-10-29T16:29:59.14+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 28.000000000000004%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVF%3C/text%3E%3C/svg%3E)
Vincent Federico
0
Reputation points
commented
2026-11-08T16:08:52.8033333+00:00
Vincent Federico
0
Reputation points
2 answers
Email messages from a safe sender abruptly stopped being received - sender getting error (blocked) message
I am upset that Hotmail (Outlook) has suddenly decided to stop allowing messages from a client from being received. They were received regularly before but my client has reported that they have now been facing with notifications indicating that their…
Outlook | Web | Outlook.com | Contacts
Outlook | Web | Outlook.com | Contacts
Organizing and accessing contact information in Outlook.com
2,161 questions
asked
2026-11-08T15:32:50.2466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 30%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBW%3C/text%3E%3C/svg%3E)
Benjamin Wizel
0
Reputation points
answered
2026-11-08T16:08:07.92+00:00
EmilyS726
278.8K
Reputation points
Independent Advisor
0 answers
Artifact Signing organization identity validation: noPermission with an external Microsoft account
I am trying to complete Organization / Public identity validation for Artifact Signing, but I receive a “You need permission” / “noPermission” error after signing in to the verification site. The error page shows that I am signed in with a Microsoft…
Artifact Signing
Artifact Signing
A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)
1,714 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 4%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EQ%3C/text%3E%3C/svg%3E)
1 answer
One of the answers was accepted by the question author.
Sora-2 deployment blocks on "ServiceModelDeprecated" error in Azure AI Foundry / OpenAI
Hi everyone, I am trying to complete the official Microsoft Learn video generation labs (such as AI-103), but I am completely blocked when trying to deploy the Sora-2 model. I have systematically tested all workarounds (deploying via Azure AI Foundry…
Azure OpenAI in Foundry Models
Azure OpenAI in Foundry Models
An Azure service that provides access to OpenAI’s GPT-3 models with enterprise capabilities.
5,126 questions
asked
2026-11-07T20:02:37.8933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 72%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EZE%3C/text%3E%3C/svg%3E)
Zine-eddine FODIL
20
Reputation points
commented
2026-11-08T16:05:50.6633333+00:00
Zine-eddine FODIL
20
Reputation points
0 answers
Artifact Signing organization verification: "You need permission" despite matching email and Identity Verifier role
We are unable to complete Public Organization identity validation for Azure Artifact Signing (South Korea / Korea Central). The existing validation request is in "Action Required" status and asks us to complete identity verification. Both the…
Artifact Signing
Artifact Signing
A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)
1,714 questions
asked
2026-11-08T16:03:28.1933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 99%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECA%3C/text%3E%3C/svg%3E)
Corp AMSquare
0
Reputation points
asked
2026-11-08T16:03:28.1933333+00:00
Corp AMSquare
0
Reputation points
0 answers
I'm unable to receive any mail regarding OTP from other service
Hello, This is not an isolated incident. I have experienced this issue multiple times. Whenever I request a one-time password (OTP) from various services, I often don't receive the email at all. In some cases, the OTP arrives after 24 hours, by which…
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
11,584 questions
asked
2026-11-08T15:58:13.5933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 44%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPR%3C/text%3E%3C/svg%3E)
Partho Roy
0
Reputation points
1 answer
Microsoft 365 tenant locked out – Sole Global Administrator never registered Authenticator – Need Tenant Recovery
Hello Microsoft Support Team, I am the owner of a Microsoft 365 Business organization purchased directly from Microsoft. I am currently unable to access my organization's administrator account. Situation: I know the correct password for my original…
Microsoft 365 and Office | Subscription, account, billing | For business | Windows
Microsoft 365 and Office | Subscription, account, billing | For business | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
2,443 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 82%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 15%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)