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Unable to schedule EXAM

Hi , Please advise , I AM currently trying to schedule the exam I am getting the same error . I cleared my cache on the laptop Browser even tried incognito mode nothing seem to be working. I even tried on the mobile devices still get the same error. Is…

Community Center | Not monitored
asked 2026-10-14T04:34:37.3133333+00:00
Sello Ledwala 0 Reputation points
answered 2026-10-14T20:44:11.2666667+00:00
Julian Sharp 45,521 Reputation points
2 answers

Request to Recover AZ-900 Certification and Retrieve Candidate ID

Dear Microsoft Support Team, I have successfully completed the Microsoft Azure Fundamentals (AZ-900) certification, but my certification is associated with my previous company email address, which I no longer have access to. I would appreciate your…

Community Center | Not monitored
asked 2026-10-14T07:41:44.18+00:00
Yazhini K 0 Reputation points
answered 2026-10-14T20:43:02.1233333+00:00
Julian Sharp 45,521 Reputation points
0 answers

Windows 10 Pro Redeem Key

Hello everyone, I hope you’re doing well. I have a valid key for Windows 10 Pro, but it’s a "redeemable" type of key—it looks different from any other Windows 10 key I’ve seen, yet it is legitimate. I received it via MSDN for use with Azure,…

Windows for home | Windows 10 | Licensing and activation
asked 2026-10-14T20:42:37.9066667+00:00
esmar_67 0 Reputation points
2 answers One of the answers was accepted by the question author.

Request for Exception Regarding Expired GH-300 Exam Voucher and Future Certifications

Dear Microsoft Certification Support Team, I am writing to seek your guidance regarding my GH-300 (GitHub Copilot) certification exam and its impact on my eligibility to pursue further certifications. As part of my company’s certification initiative, I…

Community Center | Not monitored
asked 2026-10-12T06:39:45.6333333+00:00
Eshwarappa, Impha 20 Reputation points
answered 2026-10-14T20:41:35.8833333+00:00
Julian Sharp 45,521 Reputation points
2 answers

High CPU usage after enabling Hyper-V on work laptop

Hi, I just enabled Hyper-V and some virtualization features on my company-managed workstation, and I'm still learning how to configure them properly. Is there a way to identify which processes or background workloads are causing this sustained high…

Windows for business | Windows Client for IT Pros | Storage high availability | Virtualization and Hyper-V
asked 2026-10-14T17:19:24.0933333+00:00
Zephyr Vance 60 Reputation points
answered 2026-10-14T20:41:13.1033333+00:00
Domic Vo 34,810 Reputation points Independent Advisor
2 answers

Access blocked with ERROR_VUE_WIDE_BLOCK (blockCategory=Finance) on Microsoft Learn

Hello, I am encountering an unexpected access block when trying to view certain pages on Microsoft Learn. Error Code: ERROR_VUE_WIDE_BLOCK Block Category: Finance Issue: Whenever I try to load specific documentation, I am redirected to an unexpected…

Community Center | Not monitored
asked 2026-10-14T04:16:58.7833333+00:00
Bhavana Ravichandran 0 Reputation points
answered 2026-10-14T20:38:05.43+00:00
Julian Sharp 45,521 Reputation points
2 answers

Copilot on Android cannot attach documents directly from personal OneDrive

I am using the new Copilot Android app with my personal Microsoft account. When I select a document directly from my personal OneDrive to attach to Copilot, I receive: “Your organisation does not allow this action.” This appears incorrect because this is…

Microsoft Copilot | Other
asked 2026-09-29T11:25:37.6033333+00:00
Stuart MacMillan 0 Reputation points
answered 2026-10-14T20:37:48.5733333+00:00
Terry Seaney 0 Reputation points
2 answers

I am getting an error msg when I am trying to convert multiple files to pdf

I am getting an error msg when I am trying to convert multiple files to pdf using Adobe acrobat feature "Create multiple files" the msg says: the security level is set too high

Microsoft 365 and Office | Word | For home | Windows
asked 2026-10-14T17:36:46.83+00:00
Yaldar Taher 0 Reputation points
answered 2026-10-14T20:36:00.8733333+00:00
Stefan Blom 354.2K Reputation points MVP Volunteer Moderator
1 answer

how to fix signin issue. AADSTS501209: JWT signature is invalid [Reason - The key used is expired

how to fix signin issue. AADSTS501209: JWT signature is invalid [Reason - The key used is expired. I have an active Office 365 account which is current.

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-05T14:59:52.12+00:00
Brenda Knight 0 Reputation points
commented 2026-10-14T20:35:43.7633333+00:00
Brenda Knight 0 Reputation points
2 answers

Where can I found my old voucher for this Order Number: ‎‎, Exam:GH-300 - GitHub Copilot - English (ENU)

Hi Team, I missed to write the exam but when i tried to cancel or reschedule the exam I am unable to found the details ,can you please help me to find the voucher details or possible kindly reschedule the exam for below details Order Number: ‎…

Community Center | Not monitored
asked 2026-10-14T17:21:42.8966667+00:00
VuddemariSwetha-6589 0 Reputation points
answered 2026-10-14T20:34:28.09+00:00
Julian Sharp 45,521 Reputation points
1 answer

Assistance Needed with Approving Embrava/Blynclight Apps for Teams Integration

Hi, My manager recently purchased a small status indicator cube that displays red when he's in a Teams call and green when he's available. During the setup process, he was prompted to install two applications that work with the device: Embrava Connect…

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2025-07-14T18:15:50.68+00:00
Kenneth Korp 0 Reputation points
commented 2026-10-14T20:33:19.4266667+00:00
Kelly Knecht (Quala Inc) 0 Reputation points Microsoft External Staff
1 answer

Issues with Windows logins being crossed

We have an issue where on a few computers where multiple users log in, their logins are somehow getting crossed up, and when they try to log back in later, it will not accept their password. They have to click "Other User" and then enter their…

Windows for business | Windows Client for IT Pros | Directory services | User logon and profiles
asked 2026-10-14T13:51:59.7633333+00:00
J. Stephen 20 Reputation points
answered 2026-10-14T20:32:46.9933333+00:00
Chance Maurice Niyonzima 500 Reputation points Independent Advisor
2 answers

Adding a PC to my personal student subscription of MS 365

How do I add a PC to my subscription. It works on my laptop now. I tried to sign in from the PC and it did not work. Do I need to uninstall the version on that PC and start over? The PC has Microsoft 365 Enterprise version.

Microsoft 365 and Office | Install, redeem, activate | For education | Windows
asked 2026-10-14T19:52:13.76+00:00
Irene Hurst 0 Reputation points
answered 2026-10-14T20:30:39.1866667+00:00
Stefan Blom 354.2K Reputation points MVP Volunteer Moderator
2 answers

DP-800 Certification Missing / Dual Account Issue

Hi Support Team, I passed my DP-800 exam on 11 October, but my Microsoft Learn profile's Certification tab is completely blank. I am logged in with the exact same email used for scheduling via Pearson VUE. I contacted Pearson VUE customer support…

Community Center | Not monitored
asked 2026-10-14T17:05:40.44+00:00
Aditya Kumar Gautam 0 Reputation points
answered 2026-10-14T20:30:06.34+00:00
Julian Sharp 45,521 Reputation points
3 answers

SharePoint Online "Search this list" Returns Results for Folder Users but Not for Site Owners

I'm experiencing unusual behavior with the Search this list feature in a SharePoint Online custom list. Environment SharePoint Online custom list (not a document library) ~100 items List has unique permissions Folders are used for permission…

Microsoft 365 and Office | SharePoint | For business | Other
asked 2026-10-13T14:27:37.22+00:00
Michal Otahal 0 Reputation points
answered 2026-10-14T20:29:30.53+00:00
Ruby Nguyen 3,130 Reputation points Independent Advisor
1 answer

Unable to get certificate of az305

I have recently completed az305 certification but not reflecting in my profile

Community Center | Not monitored
asked 2026-10-14T19:07:17.2066667+00:00
RohitMahto-4265 0 Reputation points
answered 2026-10-14T20:29:03.01+00:00
Julian Sharp 45,521 Reputation points
0 answers

Can't Log into Microsoft Xbox Games

This morning I installed an update to Windows on my laptop. After that, I could not log into any Xbox games (I tried Microsoft Jigsaw and Solitaire). I keep getting error 0x87DD0005. I've tried reinstalling the game, restarting the system and it still…

Windows for home | Windows 11 | Gaming
asked 2026-10-14T20:27:15.4066667+00:00
Toby Koch 75 Reputation points
4 answers

Excel - Copy & Paste not working

Copy and Paste isn't working in Excel - I can Cut and Paste, but when I try copying a cell - neither ESC, Ctrl V or Enter work.

Microsoft 365 and Office | Excel | Other | Windows
asked 2026-09-19T22:44:32.2833333+00:00
cthor 0 Reputation points
recommended 2026-10-14T20:26:55.7233333+00:00
Stefan Blom 354.2K Reputation points MVP Volunteer Moderator
2 answers

Select button is no longer available to delete junk mail in mass quantities

I recently noticed that my button called "Select" in my Junk mail folder is no longer available. This is the tool that brings up a check box for each email and you can either select all emails from the main box at the top of the email list or…

Outlook | Web | Outlook.com | Email
asked 2026-10-13T23:27:38.9033333+00:00
BRADFORD PEARCE 10 Reputation points
answered 2026-10-14T20:26:25.3466667+00:00
BRADFORD PEARCE 10 Reputation points
2 answers

Cant install 365

I have purchased Microsoft 365 personal edition I was able to down load the package, however I’m unable to install it on my computer. I get different types of error message. I’ve been trying for a month and been unsuccessful.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-10-14T20:05:31.2033333+00:00
Philip Muschette 0 Reputation points
answered 2026-10-14T20:25:37.8633333+00:00
Stefan Blom 354.2K Reputation points MVP Volunteer Moderator