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How do I get a refund for a subscription( Microsoft 365 Personal ) I purchased, but which is now listed as inactive and prompts me to buy it again?

Hello, I purchased a monthly Microsoft 365 Personal subscription and the money was charged, but it says the subscription hasn't been purchased.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-13T21:58:06.51+00:00
Mykyta Sokolov 0 Reputation points
answered 2026-10-13T22:30:43.0233333+00:00
EmilyS726 272.9K Reputation points Independent Advisor
2 answers

Can you help me with importing an excel file into Microsoft projects

Hi, I have no clue what I am doing. My boss told me to purchase Microsoft Projects. I have done that. I need help in importing an excel file into projects. I have tried Chat GPT and they told me but it's not working. Can you call me and advise how to do…

Microsoft 365 and Office | Project | Other | Windows
Microsoft 365 and Office | Project | Other | Windows

Microsoft project management software used to plan, manage, and communicate a project schedule and other information among workgroup members, project managers, and other stakeholders.

352 questions
asked 2026-10-12T19:18:03.4633333+00:00
Tonya Rankin 0 Reputation points
commented 2026-10-13T22:29:13.0766667+00:00
Jay1 Tran 1,720 Reputation points Independent Advisor
1 answer

Some of my meetings on Teams cannot be changed or deleted

I've tried all trouble shooting and nothings seems to be deleting them including just not acknowledging what i am trying to do. Thank you

Microsoft Teams | Microsoft Teams for business | Calendar | Manage calendars
asked 2026-10-12T18:03:24.12+00:00
Roxane fish 0 Reputation points
commented 2026-10-13T22:28:17.0533333+00:00
Jay1 Tran 1,720 Reputation points Independent Advisor
4 answers One of the answers was accepted by the question author.

Word will not open on Macbook Air M5 Running Tahoe

I am currently running a MacBook Air M5 with the latest Tahoe OS installed. Every time I try and launch word Microsoft Error Reporting open and says "There was a problem with Microsoft Word and we apologize for the inconvenience". This is the…

Microsoft 365 and Office | Word | For home | MacOS
asked 2026-10-12T20:56:15.51+00:00
Phil Latham 0 Reputation points
accepted 2026-10-13T22:26:56.5866667+00:00
Phil Latham 0 Reputation points
2 answers

Sole Global Admin locked out by MFA – need Data Protection team for admin MFA reset

I’m the only Global Administrator for my Microsoft 365 tenant. Sign-in fails with error 500121. Authenticator approval requests never reach my phone, and Authenticator is the only MFA method registered. There is no other admin account. Phone support only…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-13T22:14:33.4566667+00:00
Brian Greig 0 Reputation points
answered 2026-10-13T22:25:52.8533333+00:00
Jay1 Tran 1,720 Reputation points Independent Advisor
1 answer

Azure IoT Operation Back-Pressure

Can someone explain how back-pressure works in Azure IoT Operations? I'd like to understand if MQTT Clients could receive any feedback if a MQTT subscriber's queue is full. Looking at this documentation, it states "By default, the disk-backed…

Azure IoT Operations
Azure IoT Operations

Azure IoT Operations is a set of modular services enabled by Azure Arc.

53 questions
asked 2026-10-13T22:22:19.89+00:00
Abby Greentree 271 Reputation points
answered 2026-10-13T22:23:15.65+00:00

AI answer

3 answers

My account is permanently stuck on “Parent or guardian consent required” – even the organizer account is locked

Hello Microsoft Support Team, I’m currently unable to access my Microsoft account because it’s stuck on the “Parent or guardian consent required” screen. Here’s the situation in detail: The account was automatically classified as a child account under…

Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
asked 2025-11-10T11:24:54.89+00:00
Tanishq 35 Reputation points
commented 2026-10-13T22:22:49.4633333+00:00
Sathvik Krosuri 0 Reputation points
1 answer

KB5007651 (version 10.0.29628.1000) still showing as outstanding in Windows Update after installation

Hello, We are migrating our computers from WSUS server to NinjaOne solution. I have an issue with this particular KB, failing to install in NinjaOne. Even if we attempt to install it locally, indepedently from NinjaOne, the OS scan still detects it as…

Windows for business | Windows Client for IT Pros | Devices and deployment | Install Windows updates, features, or roles
asked 2026-10-13T11:44:23.59+00:00
Nathalie B 0 Reputation points
edited an answer 2026-10-13T22:22:04.87+00:00
Chance Maurice Niyonzima 415 Reputation points Independent Advisor
2 answers

New storage

I currently have a family plan that allows 1TB of storage per person. That equates to 5TB of storage. I see the plan is now changing to 2TB of shared storage instead, and Microsoft is trying to market this as a good thing? Does anyone else have a…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-10-13T21:51:13.6666667+00:00
DLK76 0 Reputation points
answered 2026-10-13T22:19:28.16+00:00
Craig Long 18,830 Reputation points
5 answers One of the answers was accepted by the question author.

I cannot install onedrive

I cannot install onedrive. I have tried all of the recommendations to fix but still no luck.

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-09-19T19:03:07.5466667+00:00
Colin Parker 20 Reputation points
answered 2026-10-13T22:19:10.8566667+00:00
R J 0 Reputation points
3 answers

Setting app not opening and Windows button not working

My setting app wont open and when i try to click the windows button on the bottom of the screen or the windows button on my keyboard it doesn't work. I don't know what the cause was but it randomly started doing this about a week ago and ive tried pretty…

Windows for home | Other | Performance and system failures
asked 2026-03-08T00:07:40.7933333+00:00
patricia smith 0 Reputation points
answered 2026-10-13T22:17:33.4+00:00
Vijay Vijay 0 Reputation points
3 answers

How to filter out any client with specific products in their account

I have an Excel spreadsheet with a list of clients and products as well as account representatives assigned for each client. I need to identify all clients whose combination of products include specific products within that combination and identify…

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-10-09T00:32:26.5766667+00:00
Lissette Roman 0 Reputation points
commented 2026-10-13T22:12:37.04+00:00
Lissette Roman 0 Reputation points
1 answer

Is this a scam?

I have received the email below. Is it a scam? From: E-Mail Sync <thepawpadAToptimum.net> Sent: Monday, October 12, 2026 3:30 PM To: msaATcommunicationDOTcom <msaATcommunicationDOTcom>; msaATcommunicationDOTcom…

Microsoft Security | Microsoft Defender | Microsoft Defender for Office 365
asked 2026-10-13T21:20:36.4066667+00:00
James Scott 0 Reputation points
edited the question 2026-10-13T22:10:08.37+00:00
Don Varnau 19,935 Reputation points Volunteer Moderator
1 answer

BitLocker code

You gave me the BitLocker key, but I need the code. I will tell you what Staple stated: the BitLocker key provided by logging into the Microsoft website and confirming a match with the identifying code does not unlock the BitLocker-protected drive. I…

Windows for home | Windows 10 | Recovery and backup
asked 2026-10-13T22:08:40.6133333+00:00
Mi Amor 0 Reputation points
answered 2026-10-13T22:08:55.0766667+00:00

AI answer

5 answers

One Drive Back Up

I’m trying to set up One Drive to back up the folders on my PC. In One Drive settings I receive the message that The Documents folder is unable to sync as it contains other important folders and isn’t supported for file backup. I’ve checked the One Drive…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-10-13T10:52:48.67+00:00
Richard Burton 0 Reputation points
edited an answer 2026-10-13T22:04:45.28+00:00
Craig Long 18,830 Reputation points
2 answers

5.7.57 SMTP in scheduled task

Hello everyone. I’m trying to send an email from a scheduled task but am encountering an error. However, the script runs perfectly fine in an interactive session. I see the same behavior whether I use Send-MailMessage or the Send method of…

Windows for business | Windows Server | User experience | PowerShell
asked 2026-10-13T16:30:46.2333333+00:00
Aleksej Egorov 21 Reputation points
answered 2026-10-13T22:04:15.92+00:00
Deepesh Dhake 1,245 Reputation points
1 answer

How to install .net framework on win1125H2

I have an application that needs .net framework 4.6.2, however my win11 25H2 will not let me install it. How do I resolve this?

Developer technologies | .NET | .NET Runtime
Developer technologies | .NET | .NET Runtime

.NET: Microsoft Technologies based on the .NET software framework. Runtime: An environment required to run apps that aren't compiled to machine language.

1,340 questions
asked 2026-10-13T22:02:51.5233333+00:00
Connie Beach 0 Reputation points
answered 2026-10-13T22:03:04.89+00:00

AI answer

2 answers

no audio devices connected but should use internal laptop speakers

dell inspiron 15 3000 has internal speakers but windows 11 says no connected audio output devices

Windows for home | Windows 11 | Devices and drivers
asked 2026-10-13T21:42:54.59+00:00
Jim Smithson 0 Reputation points
answered 2026-10-13T22:00:51.5+00:00
Dio Xavier 297.1K Reputation points Volunteer Moderator
2 answers

How to Host Webinar for ~45 People

Hello, I am new to using Teams and would like resources on how to set up and host a webinar for about 45 people that I am having on Tuesday, October 27th from 9:15am-11:00am Pacific time. I would like to also confirm that the current plan I have is the…

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Screen sharing
asked 2026-10-13T21:14:01.5866667+00:00
Nikole Waldron 0 Reputation points
answered 2026-10-13T22:00:38.29+00:00
Hendrix 2,075 Reputation points Independent Advisor
2 answers

error code 0X80248014 microsoft store

Cannot download anything from the Microsoft Store. Anytime I attempt to download something, it gets stuck on verifying dependencies, then fails and gives me error code 0X80248014.

Windows for home | Windows 11 | Microsoft Store
asked 2026-10-13T21:17:07.4766667+00:00
Cole de Zoeten 0 Reputation points
answered 2026-10-13T22:00:09.86+00:00
Estrella721 47,025 Reputation points Independent Advisor