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3 answers

TEAMS Video and Sharing freezing for Hosts when using Mac Book Air's on Mac OS 27.0.1

Since 9/22/2026 60% of the staff all on Mac OS 27.0.1 are seeing TEAMS Video and Sharing freezing for Hosts. Total Staff =57. We are latest TEAMS release 10/1/2026. License is Business P1. Prior to the Mac OS 27 we were see 3% error rate. Can you…

Microsoft Teams | Microsoft Teams for business | Teams for Mac
asked 2026-10-09T12:05:04.0533333+00:00
CJ DC 0 Reputation points
commented 2026-10-09T14:02:49.3433333+00:00
Ruby Nguyen 3,045 Reputation points Independent Advisor
1 answer

Word Mail Merge not working

I have never had issues before using Word for mail merge on my mac, connected to outlook for mac and via a gmail account (which is set as default) - all of a sudden, the mail merge will not send and I get an error message. I have tried all of the work…

Microsoft 365 and Office | Word | For business | MacOS
asked 2026-10-02T09:26:04.76+00:00
Lauren O'Neill 0 Reputation points
commented 2026-10-09T14:00:22.63+00:00
Julie Huynh 3,850 Reputation points Independent Advisor
2 answers

Update credit card

How do I update my credit card for monthly payment?

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-09T13:52:28.1766667+00:00
Diane Valentine 0 Reputation points
edited an answer 2026-10-09T13:57:56.3633333+00:00
Jayden-P 3,540 Reputation points Independent Advisor
1 answer

Same computer linked twice to microsoft account, only one with Windows licence

Hey ! Recently I had to reconnect my windows account to my computer, it seems to have created a second version of my computer. So now both version are linked to my Microsoft account, but only one has the Windows Licence. It appears that I cannot switch…

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-10-08T21:36:18.2633333+00:00
Alex ROUVIERE 0 Reputation points
commented 2026-10-09T13:55:00.1+00:00
EmilyS726 271.5K Reputation points Independent Advisor
2 answers

How to transfer Minecraft worlds between one mobile device to another mobile device?

I have both devices signed into the same Microsoft account but the worlds don’t sync, I assumed it would be automatic but I guess not. I can’t find any solutions online so is it not possible on mobile devices then? Or do I need to enable something on my…

Windows for home | Other | Gaming
asked 2026-05-19T14:07:16.46+00:00
Liliana L 5 Reputation points
commented 2026-10-09T13:54:38.4666667+00:00
Ayden Garcia 0 Reputation points
2 answers

windows 10

i cant download nothing from the microsoft store and it say couldn't sign you into xbox live

Windows for home | Windows 10 | Microsoft Store
asked 2026-10-07T21:14:54.04+00:00
juelz yarber 0 Reputation points
commented 2026-10-09T13:54:35.17+00:00
Lychee-Ng 29,075 Reputation points Microsoft External Staff Moderator
2 answers

Microsoft Edge Browser to capture a screenshot got changed to Ctrl+Z

my microsoft edge browser shows screenshot shortcut to be Ctrl+z before it was Ctrl+Shift+S i can't seem to switch it back. I don't know how it was done in the first place. Now because of that in the browser i cannot Undo anything and I am stuck with…

Microsoft Edge | Other | Windows 11
asked 2026-08-14T17:28:56.24+00:00
Mercina Jobin 10 Reputation points
answered 2026-10-09T13:54:24.3766667+00:00
Mercina Jobin 10 Reputation points
1 answer

how to fix adobe reader incompatibility with system configuration

compatibility-unable to open or view Adobe Reader PDF documents

Windows for home | Previous Windows versions | Apps
asked 2026-10-09T13:31:11.4366667+00:00
Zanele Mehlomakulu 0 Reputation points
answered 2026-10-09T13:53:53.9833333+00:00
Horace Wiggins 535 Reputation points
2 answers

How to fix a hacked account?

This is the best I could find to ask for help. Recently one of my accounds was hacked, I had tried to use the support to solve it, but even when I gave my correct email or phone number I never received the code to reset the password, is there a better…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-10-09T07:24:29.9933333+00:00
Warre Deprez 0 Reputation points
edited an answer 2026-10-09T13:53:00.44+00:00
Stefan Blom 353.9K Reputation points MVP Volunteer Moderator
3 answers

receiving emails

hello, I am receiving messages from people that their email was not delivered. as you can see here. please help me fix this problem

Outlook | Windows | Classic Outlook for Windows | For business
asked 2026-10-08T11:33:35.1533333+00:00
משרד זלקו בע"מ 0 Reputation points
commented 2026-10-09T13:52:51.4933333+00:00
Roebe Ta 1,545 Reputation points Independent Advisor
2 answers

How do I access my Admin Account when I dont remember the username?

i dont remember the admin account unsename , and now i can't renew the Office 365 E1. Can any customer service contact me ?

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-09T13:22:48.78+00:00
Mike Kwan 0 Reputation points
answered 2026-10-09T13:51:26.39+00:00
Michelle Nguyen 1,940 Reputation points Independent Advisor
1 answer

Not able add clint Mail id in outlook & Teams

Hi Team, I am not able to Add clint mail id's in outlook & Teams. Could you please help me on this. Regards, Kamal

Microsoft Teams | Microsoft Teams for business | Sign up and Sign in | Other
asked 2026-10-09T13:04:08.5933333+00:00
Nella Kamalahasan 0 Reputation points
answered 2026-10-09T13:50:46.08+00:00
Demi Nguyen 2,500 Reputation points Independent Advisor
1 answer

URGENT – Locked Out of Microsoft 365 Business Account Due to Microsoft Authenticator – MFA Reset Required

Hello Microsoft Support Team, I am the owner of the domain expert-360.ca and have an active Microsoft 365 Business subscription purchased directly from Microsoft. I recently lost my previous Android phone, which was configured with Microsoft…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-10-09T13:34:54.62+00:00
lyes lamri 0 Reputation points
edited the question 2026-10-09T13:50:07.6166667+00:00
Nam-D 4,170 Reputation points Microsoft External Staff Moderator
1 answer

Read Only problem preventing me from editing text in Word and PPt. How can I stop this?

I keep having my files that I am working on suddenly say 'read only'. After this I cannot edit the file whether I am using Word or PPt. How can I stop this?

Microsoft 365 and Office | PowerPoint | For home | MacOS
asked 2026-10-09T13:11:58.93+00:00
David Simon 0 Reputation points
answered 2026-10-09T13:49:19.8733333+00:00
TaoLi 115K Reputation points Independent Advisor
1 answer

Office 365 E3 Developer subscription disappeared before the stated expiration date — urgent OneDrive data recovery request

Hello Microsoft 365 Developer Program Team, I am requesting urgent assistance with my former Office 365 E3 Developer subscription and recovery of my existing OneDrive for Business files. 1. Subscription and invoice information Subscription: Office 365…

Microsoft 365 and Office | Development | Microsoft 365 Developer Program
asked 2026-10-09T07:13:50.8066667+00:00
ZixiongXiao 0 Reputation points
commented 2026-10-09T13:47:52.1666667+00:00
Ruby Nguyen 3,045 Reputation points Independent Advisor
2 answers

Why is my 30 day program not working I did everything

Not working I did everything it said I tried clearing everything I deleted my vpn whyyy just yyyy what type of bullshit is this gah dayum bro I want robux oh my god fix everything like what is this what did I ever do to you people

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

8,505 questions
asked 2026-10-09T13:45:44.7266667+00:00
Hallow Gamer 0 Reputation points
answered 2026-10-09T13:46:58.5133333+00:00

AI answer

2 answers

issues with co-pilot on windows11 pc

After getting about 95% of the instructions wrong for two days, I asked to speak with a manager. Copilot directed me here and drafted this for me: “Copilot gave me repeated incorrect instructions for Ancestry tree editing over several days. This caused…

Microsoft Copilot | Windows Copilot | App
asked 2026-10-09T13:39:38.65+00:00
John Ridges 0 Reputation points
answered 2026-10-09T13:44:43.6566667+00:00
John Ridges 0 Reputation points
1 answer

change of payment

Change to another way of billing I receive monthly invoices for online service for €4,48. In pay these invoice by creditcard. I want to change to another creditcard but i can't find the invoices in my account. How can i change to another creditcard en…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-10-09T12:04:46.6566667+00:00
Hans Mallie 0 Reputation points
answered 2026-10-09T13:44:28.9933333+00:00
Hans Mallie 0 Reputation points
1 answer

how to fix signin issue. AADSTS501209: JWT signature is invalid [Reason - The key used is expired

how to fix signin issue. AADSTS501209: JWT signature is invalid [Reason - The key used is expired. I have an active Office 365 account which is current.

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-10-05T14:59:52.12+00:00
Brenda Knight 0 Reputation points
commented 2026-10-09T13:43:23.87+00:00
Roebe Ta 1,545 Reputation points Independent Advisor
1 answer

Intel Alder Lake PTT AIK Enrollment Failure – HTTP 400 (0x80190190) Blocking RICOCHET Secure Attestation

Hello, I am experiencing a reproducible TPM/AIK attestation problem on Windows 11 using Intel Alder Lake Platform Trust Technology (PTT). The main symptom is that Windows is unable to complete AIK certificate enrollment. As a result, Call of Duty…

Windows for home | Windows 11 | Security and privacy
asked 2026-10-03T01:54:22.3233333+00:00
Lucas Kimura 5 Reputation points
commented 2026-10-09T13:42:15.28+00:00
Carl-L 23,105 Reputation points Microsoft External Staff Moderator