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I cannot open any files on my computer including from Microsoft products

All of a sudden I cannot open ANY files on my computer, including Word or even the viewer. Please call me at <PII removed>. This is a serious concern. Best, Peter Leffler ****@gmail.com

Windows for home | Windows 11 | Files, folders, and storage
asked 2026-09-30T20:12:43.9866667+00:00
Peter Leffler 0 Reputation points
edited the question 2026-10-01T00:42:37.7733333+00:00
_AW_ 69,906 Reputation points Volunteer Moderator
1 answer

How to troubleshoot camera

I have my camera on with all permissions, but the camera still shows a black screen. There is no obstruction in front of the camera. How do I get my camera to display for the web and for zoom?

Windows for home | Other | Devices and drivers
asked 2026-09-17T18:13:28.5966667+00:00
Jenny Corbin 0 Reputation points
commented 2026-09-30T22:54:05.3333333+00:00
Jennifer Coffin 0 Reputation points
1 answer

Microsoft for Startups verification failed; Program Support missing and Azure ticket workflow dead-ends

@AzureSupport @MSFTStartups My Microsoft for Startups business verification failed without an explanation. The documented “Your Microsoft Team / Get program support” option is missing, and Azure Support loops through generic self-help without allowing a…

Azure | Azure Startups
Azure | Azure Startups

Startups: Companies that are in their initial stages of business and typically developing a business model and seeking financing.

1,769 questions
asked 2026-09-30T20:59:52.5+00:00
Jonathan Hevenstone 0 Reputation points
answered 2026-09-30T21:00:10.0666667+00:00

AI answer

1 answer

How to connect my 365 subscription to my account

I've been paying for 365 for quite some time now. I have just found out that I don't have any space left in OneDrive but I'm only using about 100 GB of space. Although I am paying for an account, and have been for months, it's not connected somehow. Can…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-30T18:36:21.3233333+00:00
Mike Plant Guy 0 Reputation points
commented 2026-09-30T19:16:17.8+00:00
John Jefferson Doyon 89,445 Reputation points Independent Advisor
1 answer

Help with Excel

I want the ###### to go away that are in my cells They are covering up numbers

Microsoft 365 and Office | Excel | For home | Other
asked 2026-09-30T19:07:37.96+00:00
Richard Buford 0 Reputation points
commented 2026-09-30T19:13:22.4266667+00:00
Richard Buford 0 Reputation points
1 answer

Does anyone know how to fix this, it says there is not an account under email, but when I go to create an account it tells me there is one, last night I got an email saying my passkey was removed off of it (which I did not do) and suddenly I can’t access

Microsoft Security | Microsoft Authenticator
asked 2026-09-30T19:07:06.5833333+00:00
Brendan Patten 0 Reputation points
commented 2026-09-30T19:08:01.4033333+00:00
Brendan Patten 0 Reputation points
1 answer

Gmail and outlook stopped syncing

My email, which is gmail, suddenly stopped syncing with my 365 New Outlook app. It has worked for several years then stopped on 7/26/26. In outlook I still receive emails thru my inbox, but if I am in outlook and delete an email it does not delete in my…

Outlook | Windows | New Outlook for Windows | For home
asked 2026-08-06T00:24:47.3+00:00
george Chabot 5 Reputation points
commented 2026-09-30T18:30:55.3666667+00:00
Hornblower409 16,450 Reputation points
1 answer

Certification under different account

Hi! I have a certificate for Microsoft Associate, but I believe it was under my school email, as I completed it at Keller High School. I was just wondering if I need to contact my school or if you would be able to find it and merge it with this new…

Community Center | Not monitored
asked 2026-09-30T17:16:04.1166667+00:00
Barrett Brown 0 Reputation points
edited the question 2026-09-30T17:18:14.5466667+00:00
Jack-Bu 6,955 Reputation points Microsoft External Staff Moderator
1 answer

Why can't I redeem rewards for Amazon Gift card?

I cannot redeem my rewards for Amazon or Walmart, but can I redeem them for other gift cards? I have tried on different devices and search platforms. I live in the US and have not traveled out of the country, but for some reason it is saying "On…

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

8,506 questions
asked 2026-08-14T14:32:09.6266667+00:00
Brenda Lindsay 10 Reputation points
commented 2026-09-30T16:24:35.9733333+00:00
James J 11 Reputation points
1 answer

Phishing emails my network

Hello, How do I avoid some of my teams emails getting compromised phishing emails. What additional security can be added to my companies domain?

Microsoft Security | Microsoft Defender | Microsoft Defender for Office 365
asked 2026-09-30T14:17:04.5366667+00:00
DJ McShane 0 Reputation points
answered 2026-09-30T14:17:20.1566667+00:00

AI answer

1 answer

Different regional settings for users in the same Excel workbook

Is there a way for Excel for the web to automatically use each user's Microsoft 365/Entra ID regional settings, so that users from different regions (e.g. Switzerland and the UK) can view the same workbook using their own regional format without manually…

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-09-30T14:08:00.9666667+00:00
Danosan Jeyakumar 0 Reputation points
answered 2026-09-30T14:08:14.0966667+00:00

AI answer

1 answer

Adobe Acrobat Reader Not Available in Intune Enterprise App Catalog

Hello Team, I am unable to find Adobe Acrobat Reader in the Microsoft Intune Enterprise App Catalog. I navigated to: Intune Admin Center → Apps → All Apps → Create → Enterprise App Catalog app and searched for the following keywords: Adobe Acrobat…

Microsoft Security | Intune | Application management
asked 2026-09-30T11:10:49.0833333+00:00
Hari Prasad K N 0 Reputation points
answered 2026-09-30T11:11:01.9566667+00:00

AI answer

1 answer

HTTP Timeout issues when hitting Azure Foundry "mistral-document-ai-2512" inferencing endpoint

When hitting the Foundry resource for "mistral-document-ai-2512" I am getting significant latency and networking timeouts. This started around 9/22 at 11:30 pm EST and has remained consistent for the last 2 days. Anyone experiencing…

Azure Document Intelligence in Foundry Tools
asked 2026-09-24T15:28:30.0766667+00:00
Robitaille, Luc 0 Reputation points
commented 2026-09-30T10:32:08.6933333+00:00
Sai Kiran Mudavath 185 Reputation points Microsoft External Staff Moderator
1 answer

Microsoft Sentinel Stuck in a Loop in the Defender Portal

In the microsoft defender portal with sentinel, i have connected, disconnected and waited 30 minutes, and reconnected the SIEM workspace. if i go to sentinel and any of the tabs in defender, it just loops to the connectors page as if the workspace is not…

Microsoft Security | Microsoft Sentinel
asked 2026-05-12T03:48:26.8633333+00:00
Malaurm 0 Reputation points
commented 2026-09-30T10:03:59.24+00:00
Antony Freer 0 Reputation points
1 answer

When will the Spanish translations of the PL-900 training materials be available?

The English version of the syllabus has already been updated, but the Spanish version has not. Could you please let me know when the updated Spanish content is expected to be published?

Community Center | Not monitored
asked 2026-09-30T09:52:22.3166667+00:00
FLORENCIO AROCA BEDMAR 0 Reputation points
edited the question 2026-09-30T09:55:10.4433333+00:00
Nam-D 4,170 Reputation points Microsoft External Staff Moderator
1 answer

Facing difficulty to changing student ambassador registration display name

In my Microsoft Ambassador registration handbook, my profile name is displayed as gayathrig1124CB,” while my Applied Skills certification shows “gayathri g" How can I change them so that both profiles display the different name Won't changing the…

Community Center | Not monitored
asked 2026-09-30T09:16:15.98+00:00
gayathri g 0 Reputation points
answered 2026-09-30T09:16:29.6433333+00:00

AI answer

1 answer

How to start a learning plan on microsoft learning

How to start a learning plan on microsoft learning

Community Center | Not monitored
asked 2026-09-30T08:01:29.79+00:00
Simon Fisher 0 Reputation points
edited the question 2026-09-30T08:02:37.7533333+00:00
Doris V 1,865 Reputation points Microsoft External Staff Moderator
1 answer

Microsoft for Startups Azure credit activation fails – “You’re not eligible for an Azure free account”

I am applying for Microsoft for Startups for a New Zealand startup. I created a new personal Microsoft account specifically for the Microsoft for Startups application. This account has not previously had an Azure subscription or Azure free trial. I…

Azure | Azure Startups
Azure | Azure Startups

Startups: Companies that are in their initial stages of business and typically developing a business model and seeking financing.

1,769 questions
asked 2026-09-30T03:22:44.3533333+00:00
Grant Jennings 0 Reputation points
edited the question 2026-09-30T03:24:53.94+00:00
Grant Jennings 0 Reputation points
1 answer

Unable to add funds to my child's XBOX account

Whenever I try to add funds to my child's XBOX account, I experience an error message saying: Contact us at Microsoft support We’re having trouble processing your payment and we’d like to get it sorted out. Get more info 1dRyWwy2H0+TXtKY.14.433.5 Wed,…

Microsoft 365 and Office | Microsoft Family Safety | Other | Windows
Microsoft 365 and Office | Microsoft Family Safety | Other | Windows

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

202 questions
asked 2026-09-30T00:19:32.6+00:00
Ryan Gildersleeve 0 Reputation points
answered 2026-09-30T00:19:55.12+00:00

AI answer

1 answer

billing and subscription to different email

we have a subscription that is charged to our bank card but the email it shows is only a portion of an email and we do not recognize it

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-09-29T18:08:35.86+00:00
hannah southreno.com 0 Reputation points
commented 2026-09-30T00:06:18.06+00:00
John Jefferson Doyon 89,445 Reputation points Independent Advisor