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How to fix 'Invalid Pointer'

On opening a solid modelling program two windows are generated with a message 'Invalid Pointer'. If these windows are deleted the file created cannot be saved. Further, when I try to update the software the system fails.

Windows for home | Other | Performance and system failures
asked 2026-11-11T22:22:22.3333333+00:00
Alan Stoddart 0 Reputation points
answered 2026-11-12T01:00:01.3833333+00:00
Manoel Barros 23,460 Reputation points Independent Advisor
2 answers

I was charged twice for office 365

I was charged $129.95 twice on Oct. 2, 2026 for office 365 personal, why???

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-11-11T22:19:54.4366667+00:00
John Agapinos 0 Reputation points
answered 2026-11-12T07:28:12.76+00:00
Vikki-T 14,115 Reputation points Microsoft External Staff Moderator
2 answers

Billing issue - two MS365 premium cancelled, only one refunded.

Hi, I have MS 365 family. On 11 Nov. 26, I purchased MS365 Premium and accidentally purchased twice. Today 12 Nov, I cancelled the subscription and that 738DNZ will be refunded. Unfortunately, I received only one refund. Now I have no MS365, can you…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-11T22:17:49.9533333+00:00
Linda 0 Reputation points
answered 2026-11-11T23:15:02.0266667+00:00
EmilyS726 279.8K Reputation points Independent Advisor
3 answers

How to fix Windows Helo Fingerprint and PIN not appearing as Sign In options.

After a reinstall of Windows 11 the fingerprint and PIN options of Windows Helo do not change from Set Up or appear as options on the Sign In screen. Only the password appears. I am using a Lenovo IdeaPad 2-in-1 14AHP9 laptop with AMD Ryzen processor.

Windows for home | Windows 11 | Settings
asked 2026-11-11T22:16:24.6433333+00:00
Arandora 20 Reputation points
commented 2026-11-12T11:03:20.9866667+00:00
Arandora 20 Reputation points
1 answer

Refund for wrong version of Windows 11 purchased from Microsoft On-line store in Australia

Purchased two Windows 11 Home licenses in error. One should have been Windows 11 Pro. Trying to contact Microsoft to get a refund on one of the Home versions and purchase Pro. Microsoft do not provide telephone or live chat support in Australia for…

Windows for home | Windows 11 | Microsoft Store
asked 2026-11-11T22:14:27.29+00:00
Warren Hutcheon 0 Reputation points
commented 2026-11-12T04:06:28.0033333+00:00
EmilyS726 279.8K Reputation points Independent Advisor
1 answer

Wrong location for PC

I have the old version of Windows (7) and it has always shown the wrong location (City). I would like to fix this so when I search for things it will come up with places in my area. Can someone please help me? I'm not that computer literate so if you can…

Windows for home | Previous Windows versions | Accessibility
asked 2026-11-11T22:14:18.66+00:00
Donna C 0 Reputation points
answered 2026-11-11T22:15:43.96+00:00

AI answer

2 answers

To-Do: Repeated tasks are not regenerating.

Repeated tasks are not regenerating. Instead, once checked as completed, they are moved to the Completed section but are not showing up again in the list with the new due date. This occurs in ANY list - Tasks or any list I've created. How do I fix…

Microsoft 365 and Office | Microsoft To Do | For home
asked 2026-11-11T22:09:58.7033333+00:00
Lori Warren 0 Reputation points
edited an answer 2026-11-12T06:19:26.0733333+00:00
Norah-L 13,605 Reputation points Microsoft External Staff Moderator
1 answer

had 2 Microsoft 365 accounts requested one to be cancelled. Wrong account was cancelled

I had 2 accounts, (Microsoft 365) a month ago I requested one be cancelled. The wrong account was cancelled. I wanted the account on my PC but it was cancelled rather than the one on my PC.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-11T22:03:55.4866667+00:00
Rick Dumas 0 Reputation points
answered 2026-11-12T03:02:33.2233333+00:00
Ian-T 16,460 Reputation points Microsoft External Staff Moderator
1 answer

how to fix computer restarted unexpectedly or encountered error. Windows installation can not prooceed

how to fix computer restarted unexpectedly or encountered error. Windows installation can not prooceed

Windows for home | Windows 11 | Install and upgrade
asked 2026-11-11T22:00:17.3466667+00:00
GLENN QUINN 0 Reputation points
answered 2026-11-11T22:38:39.92+00:00
Igor Leyko 112.6K Reputation points Independent Advisor
1 answer

how can I get the activation code for a copy of windows 11 pro that I purchased that is in my windows account?

I purchased a copy of Windows 11 Pro and never got the email with the activation code. How can I get the activation code for a copy of windows 11 pro that I purchased that is in my windows account? What do I have to do to get a refund if Microsoft will…

Windows for home | Windows 11 | Microsoft Store
asked 2026-11-11T21:57:47.54+00:00
James Marks 0 Reputation points
answered 2026-11-11T22:31:05.4233333+00:00
Igor Leyko 112.6K Reputation points Independent Advisor
2 answers

Repeated Solving the Puzzle when signing in

Can you please make this stop when I log into my computer at a public library? This just started happening, please stop the repeated solving puzzle. Thank you

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-11-11T21:56:05.4233333+00:00
Michelle Freese 0 Reputation points
answered 2026-11-12T02:08:55.02+00:00
Jeronimo Fuerte 48,705 Reputation points Independent Advisor
2 answers

Minecraft account got hacked

Hi, I'm ty and recently my pc has been compromised by a keylogger of discord which let the hacker 1, steal my account, 2 delete my microsoft account (just made the new one a couple of days ago same emails and everything) and I ask for one thing for…

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-11-11T21:54:11.63+00:00
ty k 0 Reputation points
commented 2026-11-12T02:09:52.4166667+00:00
Jeronimo Fuerte 48,705 Reputation points Independent Advisor
2 answers

i need assistance with outlook

I created an alias on my primary email account. I am sharing my subscription and need to give that email to a family member. it is active and cannot afford to change it.

Outlook | Web | Outlook.com | Email
asked 2026-11-11T21:42:00.18+00:00
answered 2026-11-11T22:18:01.7633333+00:00
Emmanuel Santana 40,315 Reputation points Independent Advisor
1 answer

Artifact Signing — AU10TIX cannot recognize new Alberta Identification Card (Canada)

Hello, I'm an independent developer in Alberta, Canada, attempting to complete Individual / Public Trust identity validation for Azure Artifact Signing. AU10TIX rejects my valid government-issued Alberta Identification Card immediately after capturing…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,797 questions
asked 2026-11-11T21:41:51.0866667+00:00
Yehor 0 Reputation points
answered 2026-11-11T21:46:17.3333333+00:00
Yehor 0 Reputation points
1 answer

OneNote Sync Issues

One of my OneNote notebooks has stopped synching - when I try to manually sync it, it says OneNote can't sync your notes right now. We'll keep trying. (Error code: 0xE0000644 9zu13). How can I fix this?

Microsoft 365 and Office | OneNote | For education | Windows
asked 2026-11-11T21:37:37.6033333+00:00
Ella 0 Reputation points
answered 2026-11-11T22:05:08.73+00:00
Kai-L 21,435 Reputation points Microsoft External Staff Moderator
2 answers

Can't get into outlook

UTC Date: 2026-11-11T21:35:39.142Z Client Id: Session Id: Client Version: 20261030007.20 BootResult: fail Back Filled Errors: None err: Microsoft.Exchange.Data.Directory.ADTransientException esrc: StartupData et: ServerError estack: Error: 500 at…

Outlook | Web | Outlook on the web for business | Sign in
asked 2026-11-11T21:36:31+00:00
James Thompson 0 Reputation points
commented 2026-11-12T15:37:55.7133333+00:00
Deogratias 95 Reputation points Independent Advisor
2 answers

Outlook.com emails from June-July 2026 missing from all folders, no manual deletion - server-side recovery?

Several Outlook.com emails received around June-July 2026 (from a bank and from a car dealer) are gone from every folder: Inbox, Junk, Archive, Deleted Items and Recoverable Items. I did not delete them manually. My inbox rules do not touch these…

Outlook | Web | Outlook.com | Email
asked 2026-11-11T21:36:07.86+00:00
Dusan Hinic 0 Reputation points
edited the question 2026-11-12T06:31:28.0933333+00:00
Vikki-T 14,115 Reputation points Microsoft External Staff Moderator
2 answers

Request to remove tenant-level B2B invitation security block – NerveIT

Hello Microsoft Entra Support Team, We are experiencing a tenant-level B2B invitation restriction in our Microsoft 365 Business Premium environment. The exact error is: "Invitations are blocked for this directory due to suspicious activity. Please…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-11-11T21:34:23.85+00:00
Nicolás Javkin 0 Reputation points
edited the question 2026-11-12T03:59:08.87+00:00
Kai-Ex 2,655 Reputation points Microsoft External Staff Moderator
2 answers

I have to re-sign into my browsers every time Microsoft Edge closes. How do I prevent that?

I am frustrated because every time I restart my computer or Microsoft edge closes I have to sign back into my browsers i.e. yahoo, Gmail, Facebook etc. On checking my data the clearbrowing is showing exit and grayed out. I am currently in my registry…

Microsoft Edge | Tabs, address bar, and search | Windows 11
asked 2026-11-11T21:27:46.42+00:00
Ron Ivory 0 Reputation points
answered 2026-11-12T01:16:56.5266667+00:00
Manoel Barros 23,460 Reputation points Independent Advisor
1 answer

Transcribe in Word

I am included in a 365 Family account and have been using the transcribe feature in Word. I have not used this feature during the month of November and find that the feature is not working and I should have at least some minutes. The transcribe window…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-11-11T21:26:02.1733333+00:00
karen sewell 0 Reputation points
answered 2026-11-11T22:03:29.72+00:00
EmilyS726 279.8K Reputation points Independent Advisor