How to fix 'Invalid Pointer'
On opening a solid modelling program two windows are generated with a message 'Invalid Pointer'. If these windows are deleted the file created cannot be saved. Further, when I try to update the software the system fails.
Windows for home | Other | Performance and system failures
I was charged twice for office 365
I was charged $129.95 twice on Oct. 2, 2026 for office 365 personal, why???
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Billing issue - two MS365 premium cancelled, only one refunded.
Hi, I have MS 365 family. On 11 Nov. 26, I purchased MS365 Premium and accidentally purchased twice. Today 12 Nov, I cancelled the subscription and that 738DNZ will be refunded. Unfortunately, I received only one refund. Now I have no MS365, can you…
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
How to fix Windows Helo Fingerprint and PIN not appearing as Sign In options.
After a reinstall of Windows 11 the fingerprint and PIN options of Windows Helo do not change from Set Up or appear as options on the Sign In screen. Only the password appears. I am using a Lenovo IdeaPad 2-in-1 14AHP9 laptop with AMD Ryzen processor.
Windows for home | Windows 11 | Settings
Refund for wrong version of Windows 11 purchased from Microsoft On-line store in Australia
Purchased two Windows 11 Home licenses in error. One should have been Windows 11 Pro. Trying to contact Microsoft to get a refund on one of the Home versions and purchase Pro. Microsoft do not provide telephone or live chat support in Australia for…
Windows for home | Windows 11 | Microsoft Store
Wrong location for PC
I have the old version of Windows (7) and it has always shown the wrong location (City). I would like to fix this so when I search for things it will come up with places in my area. Can someone please help me? I'm not that computer literate so if you can…
Windows for home | Previous Windows versions | Accessibility
AI answer
To-Do: Repeated tasks are not regenerating.
Repeated tasks are not regenerating. Instead, once checked as completed, they are moved to the Completed section but are not showing up again in the list with the new due date. This occurs in ANY list - Tasks or any list I've created. How do I fix…
Microsoft 365 and Office | Microsoft To Do | For home
A cloud-based task management app from Microsoft that helps users organize and manage daily tasks across devices.
had 2 Microsoft 365 accounts requested one to be cancelled. Wrong account was cancelled
I had 2 accounts, (Microsoft 365) a month ago I requested one be cancelled. The wrong account was cancelled. I wanted the account on my PC but it was cancelled rather than the one on my PC.
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
how to fix computer restarted unexpectedly or encountered error. Windows installation can not prooceed
how to fix computer restarted unexpectedly or encountered error. Windows installation can not prooceed
Windows for home | Windows 11 | Install and upgrade
how can I get the activation code for a copy of windows 11 pro that I purchased that is in my windows account?
I purchased a copy of Windows 11 Pro and never got the email with the activation code. How can I get the activation code for a copy of windows 11 pro that I purchased that is in my windows account? What do I have to do to get a refund if Microsoft will…
Windows for home | Windows 11 | Microsoft Store
Repeated Solving the Puzzle when signing in
Can you please make this stop when I log into my computer at a public library? This just started happening, please stop the repeated solving puzzle. Thank you
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
Minecraft account got hacked
Hi, I'm ty and recently my pc has been compromised by a keylogger of discord which let the hacker 1, steal my account, 2 delete my microsoft account (just made the new one a couple of days ago same emails and everything) and I ask for one thing for…
Windows for home | Windows 11 | Accounts, profiles, and login
i need assistance with outlook
I created an alias on my primary email account. I am sharing my subscription and need to give that email to a family member. it is active and cannot afford to change it.
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
Artifact Signing — AU10TIX cannot recognize new Alberta Identification Card (Canada)
Hello, I'm an independent developer in Alberta, Canada, attempting to complete Individual / Public Trust identity validation for Azure Artifact Signing. AU10TIX rejects my valid government-issued Alberta Identification Card immediately after capturing…
Artifact Signing
A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)
OneNote Sync Issues
One of my OneNote notebooks has stopped synching - when I try to manually sync it, it says OneNote can't sync your notes right now. We'll keep trying. (Error code: 0xE0000644 9zu13). How can I fix this?
Microsoft 365 and Office | OneNote | For education | Windows
A family of Microsoft products that enable users to capture, organize, and reuse notes electronically.
Can't get into outlook
UTC Date: 2026-11-11T21:35:39.142Z Client Id: Session Id: Client Version: 20261030007.20 BootResult: fail Back Filled Errors: None err: Microsoft.Exchange.Data.Directory.ADTransientException esrc: StartupData et: ServerError estack: Error: 500 at…
Outlook | Web | Outlook on the web for business | Sign in
Accessing Outlook on the web for business using organizational credentials.
Outlook.com emails from June-July 2026 missing from all folders, no manual deletion - server-side recovery?
Several Outlook.com emails received around June-July 2026 (from a bank and from a car dealer) are gone from every folder: Inbox, Junk, Archive, Deleted Items and Recoverable Items. I did not delete them manually. My inbox rules do not touch these…
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
Request to remove tenant-level B2B invitation security block – NerveIT
Hello Microsoft Entra Support Team, We are experiencing a tenant-level B2B invitation restriction in our Microsoft 365 Business Premium environment. The exact error is: "Invitations are blocked for this directory due to suspicious activity. Please…
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
I have to re-sign into my browsers every time Microsoft Edge closes. How do I prevent that?
I am frustrated because every time I restart my computer or Microsoft edge closes I have to sign back into my browsers i.e. yahoo, Gmail, Facebook etc. On checking my data the clearbrowing is showing exit and grayed out. I am currently in my registry…
Microsoft Edge | Tabs, address bar, and search | Windows 11
Managing tabs, address bar, and search settings in Edge on Windows 11
Transcribe in Word
I am included in a 365 Family account and have been using the transcribe feature in Word. I have not used this feature during the month of November and find that the feature is not working and I should have at least some minutes. The transcribe window…
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.