5,947 questions
12 answers
Microsoft Photos app stopped working properly. I uninstalled and was not able to reinstall the app again.
On 27-28 October 2026 My Microsoft Photos app stopped working properly. I uninstalled and was not able to reinstall the app again. Below is my system information. Windows 11 Pro 23H2, build 22631.6199 Photos package: 2608.1401.18.0 Installation error:…
Windows for home | Other | Music, photos, and video
asked
2026-10-29T15:18:17.62+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 81%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
Mohamed Alamoudi
15
Reputation points
answered
2026-11-07T10:24:49.4966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 15%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMC%3C/text%3E%3C/svg%3E)
Michele Costa
0
Reputation points
1 answer
Copilot Migration Error: 'We couldn't open this chat' on copilot Bing stories."
@MicrosoftHelps Your recent Bing/Copilot app update completely broke my chat histories. I keep getting 'We couldn't open this chat' on a creative story I spent months writing. Please help me recover my data, the migration pipeline is broken! I opened the…
Bing | Other
Bing | Other
Miscellaneous topics that do not fit into specific categories.
1,581 questions
asked
2026-11-06T02:15:33.8166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 25%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESL%3C/text%3E%3C/svg%3E)
Saima Latif
0
Reputation points
edited an answer
2026-11-07T10:13:06.3866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
Vikki-T
13,480
Reputation points Microsoft External Staff
Moderator
1 answer
Can't locate an invoice
I received an email regarding a declined payment for an invoice. I can't locate the invoice from Microsoft on my billing page. I not even sure what the $13.48 charge is for. This invoice was declined because of suspicious activity on my Apple credit…
Microsoft 365 and Office | Subscription, account, billing | Other | Other
Microsoft 365 and Office | Subscription, account, billing | Other | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
3,024 questions
asked
2026-11-07T03:37:19.56+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 0%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJJ%3C/text%3E%3C/svg%3E)
Joseph Jalbert
0
Reputation points
edited the question
2026-11-07T10:10:21.1133333+00:00
Gérard Oomens
133.7K
Reputation points
Volunteer Moderator
1 answer
Verification
I lost my number and now I can’t open my account. How can I change my verification method.
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,823 questions
asked
2026-11-07T10:08:47.86+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 80%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMC%3C/text%3E%3C/svg%3E)
Ma Concepcion Adante
0
Reputation points
answered
2026-11-07T10:09:04.5333333+00:00
AI answer
1 answer
Urgent Help Needed: BitLocker Recovery Key Missing – Old Device No Longer Showing in Microsoft Account
Hello everyone, I desperately need help recovering my personal files from a BitLocker-encrypted SSD. I was using the same Microsoft account on two different devices. Recently, my Windows installation became corrupted and stopped starting properly. While…
Windows for home | Other | Recovery and backup
712 questions
asked
2026-11-07T06:18:18.24+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 43%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGS%3C/text%3E%3C/svg%3E)
gurpreet singh
0
Reputation points
edited the question
2026-11-07T10:06:27.54+00:00
Gérard Oomens
133.7K
Reputation points
Volunteer Moderator
2 answers
Call of Duty security authentication failed, certificate request error: 0x80190194
My device: ROG G614FR TPM Vendor: MSFT Version: 6.4.1.400 BIOS: 317 (latest version) I'm having an issue with key generation failing in Call of Duty Security Wizard, getting error 0x80190194.
Windows for home | Windows 11 | Gaming
5,532 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 16%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMZ%3C/text%3E%3C/svg%3E)
1 answer
Unlock the my problem
Здравствуйте! Мой Xbox-аккаунт получил постоянную блокировку 09.08.2024. Я могу войти в Microsoft Account, но не могу войти в Xbox. На странице Enforcement отсутствует кнопка апелляции. Прошу объяснить, существует ли возможность дополнительного…
Windows for home | Other | Gaming
4,519 questions
asked
2026-11-05T14:31:31.61+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 12%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Данил Денчик
0
Reputation points
commented
2026-11-07T10:00:42.18+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 72%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
Carl-L
24,825
Reputation points Microsoft External Staff
Moderator
2 answers
Can't open files backed up to an external hard drive.
Using Backup (Windows7) to an external hard drive. However I can't open the files. On trying I get the following message " Any suggestions as how to resolve this problem.
Windows for home | Windows 11 | Recovery and backup
5,887 questions
asked
2026-11-07T00:41:56.71+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 99%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERD%3C/text%3E%3C/svg%3E)
Roger Downing
0
Reputation points
commented
2026-11-07T09:58:17.4366667+00:00
Roger Downing
0
Reputation points
1 answer
Elvesztett xbox fiók helyreállítàsa!
Nem tudok elèrni egy règi xbox profilom. Sok tartalom van amihez nem tudok hozzá fèrni
Windows for home | Other | Email and communications
3,873 questions
asked
2026-11-07T00:54:15.17+00:00
Johnn Stewe
0
Reputation points
edited the question
2026-11-07T09:55:05.6733333+00:00
Carl-L
24,825
Reputation points Microsoft External Staff
Moderator
2 answers
Image thumbnails are way too small on large displays and this issue has been going on for years with no fix
I am fairly new to Windows 11. I stopped using Windows when 7 went EOL due to how much 10 pissed me off. 11 came with my new computer, so I decided to give it a try to see if anything has improved. Some improvement, but there is this one issue that is…
Windows for home | Windows 11 | Files, folders, and storage
11,834 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 83%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMR%3C/text%3E%3C/svg%3E)
2 answers
Continually seeing (for location)- Some of these settings are hidden or managed by your organization, in settings and cannot change them
Hi, The above IS the title of another post, however none of the suggested solutions have any traction with my set up on win 10, and as far as a reset is concerned, if i do a local reinstall windows removes all apps and programs even if i asked it not…
Windows for home | Windows 10 | Settings
21,847 questions
asked
2026-11-07T09:00:09.06+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 49%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELL%3C/text%3E%3C/svg%3E)
Lethal Lee
30
Reputation points
answered
2026-11-07T09:33:21.2933333+00:00
DaveM121
946.3K
Reputation points
Independent Advisor
2 answers
when transfer music from laptop i rip from cd tilte
Hi i transferred cd onto my laptop windows 11 i had to edit track names so they show up on laptop in windows media player when i transfer onto Samsung android phone music is there and title of album but no track titles just track 1 track 2 etc Why is…
Windows for home | Other | Music, photos, and video
5,947 questions
asked
2026-11-07T08:42:01.57+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 42%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBA%3C/text%3E%3C/svg%3E)
Bel Ashley
0
Reputation points
answered
2026-11-07T09:33:19.7966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 36%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPG%3C/text%3E%3C/svg%3E)
Paulo GM
73,960
Reputation points
Independent Advisor
2 answers
How to fix audio issue on TABLET-SSP7J3EB
The audio icon is completely muted and no audio coming out, have tried all I could do but still not working
Windows for home | Windows 11 | Devices and drivers
24,942 questions
asked
2026-11-07T08:54:58.0733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 78%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFB%3C/text%3E%3C/svg%3E)
femi borede
0
Reputation points
answered
2026-11-07T09:30:15.6333333+00:00
DaveM121
946.3K
Reputation points
Independent Advisor
1 answer
Excel 2024 stops refreshing view but does not hang
Sometimes when working in Excel, when I do some action, like: resize column, paste, scroll the sheet the Excel stops rendering the window. The probability seems to be related to how long I use the app. The whole app seems frozen but it's just rendering -…
Microsoft 365 and Office | Excel | For home | Windows
Microsoft 365 and Office | Excel | For home | Windows
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
58,097 questions
asked
2026-10-27T18:43:23.22+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 62%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET2%3C/text%3E%3C/svg%3E)
TomaszKozera-2821
30
Reputation points
commented
2026-11-07T09:28:52.5266667+00:00
TomaszKozera-2821
30
Reputation points
2 answers
New Outlook IMAP Error: "Changing the ImapRemoteServerInfo is not allowed" After Email Hosting Migration
Problem Description I am experiencing a persistent account setup failure with New Outlook for Windows following my organization's migration from its previous email hosting provider to Cloudvantage. Our company email address remained unchanged; only the…
Outlook | Windows | New Outlook for Windows | For home
Outlook | Windows | New Outlook for Windows | For home
Using New Outlook on Windows for personal email, calendar, and contact management
12,276 questions
asked
2026-11-05T13:46:31.9866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 26%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOE%3C/text%3E%3C/svg%3E)
Oreoluwa Ekeolere-Landar
0
Reputation points
answered
2026-11-07T09:27:16.5933333+00:00
Hornblower409
18,720
Reputation points
2 answers
I was charged twice for a windows 11 digital license. The first charge was supposed to be blocked but it went through after I attempted the purchase a second time causing it to bill me twice. I need a refund for the first purchase
I was charged twice for a windows 11 digital license. The first charge was supposed to be blocked but it went through after I attempted the purchase a second time causing it to bill me twice. I need a refund for the first purchase
Windows for home | Windows 11 | Microsoft Store
3,433 questions
asked
2026-11-06T14:13:28.32+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(115.19999999999999, 57.00000000000001%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMR%3C/text%3E%3C/svg%3E)
Monica Rodriguez
0
Reputation points
answered
2026-11-07T09:25:56.5633333+00:00
Vikki-T
13,480
Reputation points Microsoft External Staff
Moderator
2 answers
how to fix microsoft store
how to fix microsoft store is saying to update window when i download app and window already updated
Windows for home | Other | Apps
6,655 questions
asked
2026-11-07T08:51:43.8433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 32%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EZM%3C/text%3E%3C/svg%3E)
Zahoro Mwinjuma
0
Reputation points
answered
2026-11-07T09:25:38.5+00:00
DaveM121
946.3K
Reputation points
Independent Advisor
1 answer
Undeliverable errors
I've had two different people reach out today to tell me they have recieved 'undeliverable' errors after trying to email me today. Yesterday there was no issue and I have not made any changes to settings on my end. Images of errors they received below.…
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
11,557 questions
asked
2026-11-07T09:22:19.23+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 81%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
Jackie M
0
Reputation points
answered
2026-11-07T09:23:20.2566667+00:00
AI answer
2 answers
Copilot 156.0.4314.58 can find voice to type anymore used everyday for over a year
For over a year now I have used copilot almost everyday to help me troubleshoot things as a system administrator it has become a great tool in my toolbox but yesterday I came back from lunch and it had update to this new version and now it will no longer…
Microsoft Copilot | Windows Copilot | Copilot+ PC
Microsoft Copilot | Windows Copilot | Copilot+ PC
A PC equipped with advanced AI capabilities and Windows Copilot integration
283 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 57.00000000000001%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENA%3C/text%3E%3C/svg%3E)
2 answers
Incoming Emails are getting blocked
Please help!!! Incoming emails are getting blocked. ERROR Message: 550 5.7.1. Message rejected. Message lacks SPF/DKIM/DMARC auth records
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
11,557 questions
asked
2026-11-06T14:13:43.4166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 77%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJD%3C/text%3E%3C/svg%3E)
John DiDo
5
Reputation points
answered
2026-11-07T09:17:15.4533333+00:00
Hornblower409
18,720
Reputation points